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Lexmark 13H0300 - X 125 Color Inkjet, User Manual, Page: 81 / 99

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Lexmark 13H0300 - X 125 Color Inkjet User Manual Download Page 81

Troubleshooting

Copying

Printing

Scanning

Faxing

Troubleshooting

74

Basics

Index

www.lexmark.com

Lexmark X125

Print is too dark or 
smudged

Make sure:

• You let the ink dry before handling the document.

• You select the correct paper type and size from the Paper tab of 

the Settings dialog box.

• The paper is straight and unwrinkled.

• You select the appropriate quality for the paper type.

• You may need to clean the cartridge nozzles. For help, see 

Cleaning the print cartridge nozzles

.

Characters with white 
lines

• The print cartridge may be running out of ink.

• Remove and reinstall the print cartridge.

• You may need to clean the cartridge nozzles. For help, see 

Cleaning the print cartridge nozzles

.

Problem:

Solution:

Summary of Contents for 13H0300 - X 125 Color Inkjet

Page 1: ...any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800...

Page 2: ...of data Copyright advisory It may be illegal to copy certain materials without permission or license including documents images and currency If you are not sure whether you have permission seek legal...

Page 3: ...representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modi...

Page 4: ...by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 The United King...

Page 5: ...telephone cable If you experience problems with this equipment that you cannot resolve contact Lexmark International Inc for repair and warranty information If the problems are causing harm to the te...

Page 6: ...n specific countries and is based on the ETSI Document a guide to the application of TBR 21 EG 201 121 V1 1 2 1998 07 The Lexmark X125 All In One has been tested for Pan European single terminal conne...

Page 7: ...pulses in Germany Note Metering pulses may or may not be present on analog lines in Germany The subscriber may request that metering pulses be placed on the line or can have them removed by calling th...

Page 8: ...the left or right arrow in the lower right of the page to navigate through this guide page by page Click the house icon in the lower right of the page to return to the Home Page Click Notices to view...

Page 9: ...X125 All In One you can scan print copy and fax documents using your operator panel and the All In One software Select a category below Using the operator panel Using the operator panel menus Using t...

Page 10: ...bleshooting 3 Basics Index www lexmark com Lexmark X125 Using the operator panel The table identifies the operator panel buttons and their functions Press To 1 Menu Scroll through available features o...

Page 11: ...mber 7 Options Scroll through the settings for the feature you select 8 The keypad buttons Dial a fax number or select a number of copies 9 Paper Feed Continue printing after reloading the paper tray...

Page 12: ...ons to scroll through the available settings for the menu item you select 4 Press Start Yes Setup menu Set date time Month Day Year Hour Minute AM PM You must use two digits for each number For exampl...

Page 13: ...Letter Quality Draft Quality Fax forwarding Off Forward Print forward Fax receive mode ANS FAX FAX TEL Setup DRPD Learn Default settings Fax type Fax resolution Fax contrast Fax memory Xmit Copy type...

Page 14: ...dark Fax memory Xmit Yes No Copy type Color Normal Color Best Black Draft Black Normal Black Photo Color Draft Copy contrast Light to dark Copy size 100 93 90 80 75 Custom Copy paper type Plain Coated...

Page 15: ...ck Photo Color Fax resolution Standard Fine Superfine Fax contrast Light to dark Fax memory xmit Yes No Copy menu Copy type Color Normal Color Best Black Draft Black Normal Black Photo Color Draft Cop...

Page 16: ...Troubleshooting 9 Basics Index www lexmark com Lexmark X125 Scan menu Scan to User folder Email Scan type Color Normal Color Best Black Draft Black Normal Black Photo Color Draft Scan Contrast Light...

Page 17: ...obs Click Start Programs Lexmark X125 Lexmark X125 Settings Utility Click When you want to Print Properties Access the Settings dialog box to change the print settings and maintain the cartridges fax...

Page 18: ...en the Settings dialog box click Start Programs Lexmark X125 Lexmark Settings Utility Print Properties Click When you want to Paper Select a paper size and orientation Create a custom paper size Selec...

Page 19: ...lexmark com Lexmark X125 Layout Select a layout option Create a custom layout option Maintenance View ink levels Clean the nozzles Align cartridges for best quality View cartridge part numbers Order s...

Page 20: ...print side is facing you The envelopes are loaded vertically against the right side of the paper support The stamp location is in the upper left corner The paper guide rests against the edge of the e...

Page 21: ...heets of custom size paper The print side is facing you Your paper size fits within these dimensions Width 76 mm to 216 mm 3 0 in to 8 5 in Length 127 mm to 432 mm 5 0 in to 17 0 in The paper guide re...

Page 22: ...and top down in the document support Document Loaded appears on the operator panel display 2 Slide the document guides until they rest against both edges of your document 3 When copying scanning or f...

Page 23: ...cartridges Your All In One uses the following cartridges 1 Make sure the All In One is on 2 Pull the operator panel toward you and then open the cartridge access door The cartridge carrier moves to t...

Page 24: ...cartridges toward you and then lift them out Store them in an air tight container or dispose of them 4 Install the new or replacement cartridges a If you are installing new cartridges remove the stick...

Page 25: ...eshooting 18 Basics Index www lexmark com Lexmark X125 b Insert the cartridges into the carrier c Push back firmly on the cartridges until they snap securely into place 5 Close the cartridge access do...

Page 26: ...9 Press Start Yes Note If you installed a new cartridge an alignment page prints Select the pattern that comes closest to forming a straight line To align your cartridges continue with step 5 in the...

Page 27: ...ing a straight line 6 Use the keypad buttons to enter the number you selected from the test page You must use two digits for each number For example 05 12 20 7 Press Start Yes 0 1 2 3 4 5 6 7 8 9 1011...

Page 28: ...The print cartridge does not print correctly if it is removed from the All In One and left exposed for an extended period of time If a print cartridge runs out of ink leave the empty cartridge in the...

Page 29: ...Copying Copying Printing Scanning Faxing Troubleshooting 22 Basics Index www lexmark com Lexmark X125 The following section includes information about Copying a document Customizing the copy settings...

Page 30: ...23 Basics Index www lexmark com Lexmark X125 Copying a document Copy a document using the operator panel on your All In One 1 Load your document For help see page 15 2 Press Copy 3 Press the keypad b...

Page 31: ...ype contrast size and paper type Using the operator panel Using the computer 1 Press Copy and then press Menu repeatedly to review the copy settings 2 Press Options to change the settings 1 Make sure...

Page 32: ...Faxing Troubleshooting 25 Basics Index www lexmark com Lexmark X125 The following section includes information about Printing a document Customizing the print settings Customizing print settings for...

Page 33: ...print settings The software includes several programs that let you perform printing tasks The Settings dialog box lets you make changes to the print settings Customizing a single document You can use...

Page 34: ...In One and its software Click When you want to Paper Select a paper size and orientation Select a media type Set the number of copies to print Reverse the printing order of your document pages The fi...

Page 35: ...raft Confidential For Review Urgent 2 per sheet 4 per sheet 9 per sheet 2x2 Poster Booklet Duplex Create a custom layout with any of these features Watermark Header Footer Multiple sheets per page N U...

Page 36: ...xmark com Lexmark X125 Note Click the Help button on any tab in the Print Properties to access the All In One driver Help Quality Color Select A color setting Halftone settings A print quality setting...

Page 37: ...3 From the sidebar menu select Properties or Printing Preferences The Lexmark X125 Properties has four tabs General Details Color Management and Printer Settings Each tab has settings for operating th...

Page 38: ...change print settings for specialty paper use the following table Printer Settings View the current settings Change the settings Note Click Change to access the Lexmark X125 Settings To learn more abo...

Page 39: ...n iron on transfer Custom size paper Paper 1 In the Paper Size area click Custom 2 Enter the name of your custom paper size 3 Enter the dimensions of your custom paper size Photo paper Paper From the...

Page 40: ...e settings for a two sided document a Open the Settings dialog box For help see page 26 b Click the Paper tab to select the page size and orientation c Click the Layout tab and then select Duplex from...

Page 41: ...Settings dialog click the Layout tab 2 From the Options area select Standard 3 Click OK Printing a handout You can conserve paper by printing handouts or multiple page images on a single sheet of pape...

Page 42: ...ne side of the paper click OK To print your handout on both sides of the paper Click Duplex Select Long Edge Binding or Short Edge Binding Click OK 3 Print your handouts 4 From the Settings dialog box...

Page 43: ...e your document to make a booklet 1 With your document open select File Print 2 Customize the settings for booklets a Open the Settings dialog box For help see page 26 a From the Paper tab select Port...

Page 44: ...r folded together When printing with a heavier paper stock select a smaller number of Sheets Per Bundle Select Instruction page e Click OK 3 Print and then assemble your booklet a From the Print dialo...

Page 45: ...printing see page 34 d Assemble your booklet Assembling a booklet Once your document prints stack the bundles and bind the booklet 1 Take the first bundle from the paper exit tray fold it in half and...

Page 46: ...r support 2 Open the image editing program supplied with your All In One 3 Create or select the image of your choice 4 Select the mirror option 5 With your document open select File Print 6 Select Pro...

Page 47: ...ading 3 Reduce the font and customize your award or certificate for the specified occasion 4 Use clip art or create your own graphics 5 With your document open select File Print 6 Select Properties 7...

Page 48: ...word processing or image editing program 1 Create or select graphics of your choice 2 From the application File menu select Print 3 Select Properties 4 From the Paper tab select the Media Type Paper s...

Page 49: ...editing program 3 With your document open select File Print 4 Select Properties 5 From the Paper tab select the Media Type Paper size and Orientation for your document 6 From the Quality Color tab se...

Page 50: ...ing 43 Basics Index www lexmark com Lexmark X125 The following section includes information about Scanning a document Customizing the scan settings Using special scan features Personalizing business c...

Page 51: ...wide You remove all staples and paper clips You let ink and correction fluid dry completely You can copy a document using the operator panel or the software that came with your All In One Using the o...

Page 52: ...eference 3 Click Start Programs ViewAhead Photo Center Launch ViewAhead Photo Editor 4 From the Lexmark X125 Scan dialog box select Get a Picture 5 From the sidebar menu select Scan an Image or Open a...

Page 53: ...pe contrast size and file type Using the operator panel Using the software 1 Press Scan and then press Menu repeatedly to review the settings 2 Press Options to change the settings 1 Make sure you hav...

Page 54: ...e mail To scan a document to an e mail you must have an e mail program installed on your computer and it must support MAPI Messaging Application Program Interface 1 Load the document For help see pag...

Page 55: ...text to the message or it attaches the scanned image to the message Scanning a document to a folder 1 Load the document For help see page 15 2 Click Start Programs Lexmark X125 Lexmark X125 Settings...

Page 56: ...the OCR software to convert typed documents but not handwritten ones 1 Load the document For help see page 15 2 Click Start Programs Lexmark X125 Lexmark X125 Settings Utility 3 Click scan to customi...

Page 57: ...Lexmark X125 Lexmark X125 Settings Utility 3 To customize the settings from the Settings Utility click scan 4 Customize a scan to destination Enter a Display Name Enter an application to scan to in t...

Page 58: ...page 15 3 Click Start Programs Lexmark X125 Lexmark X125 Settings Utility 4 Open the Settings dialog box For help see page 11 5 Click the Paper tab and then select a paper size 6 Select a scan to appl...

Page 59: ...nned or copied images you may need to calibrate the scanner To start the scanner calibration 1 Place a clean white sheet of paper in the document support 2 Press Setup 3 Press Menu until Maintenance a...

Page 60: ...www lexmark com Lexmark X125 The following section includes information about Faxing a document Using advanced fax features Using the Speed Dial menu Using the speaker Receiving a fax Fax forwarding...

Page 61: ...copying or faxing documents using your All In One make sure Your document is at least 76 mm 3 0 in long and 140 mm 5 5 in wide You remove all stapes and paper clips You let ink and correction fluid dr...

Page 62: ...fax features 5 Press Options to change the settings of the feature you select 6 Press Start Yes From this menu Select this option When you want to Fax type Black Fax a document quickly Black Photo Fax...

Page 63: ...X125 Superfine Fax a document with the best resolution but at the slowest speed Fax contrast Light to dark Change how light or dark your fax prints Fax memory Xmit Yes Scan your documents into memory...

Page 64: ...store up to 59 individual names and numbers ten small group numbers to send a fax to groups of people on your individual list and one large group number to send a fax to all of the individuals and gr...

Page 65: ...mark X125 Once the speed dial numbers are set up you are ready to fax using Speed Dial 1 Load your document For help see page 15 2 Press Speed Dial the button 3 Press Options to select the speed dial...

Page 66: ...see page 15 2 Press Speaker 3 Dial the number using the keypad buttons 4 Listen to the answering message when your call is answered Note You can adjust the volume control by pressing Speaker and then...

Page 67: ...you see Fax Receive Mode on the display 2 Press Options until you see the mode you want to select 3 Press Start Yes Select this mode When you want to Fax Receive faxes automatically without using your...

Page 68: ...n One to have a distinctive ring pattern and phone number and for incoming faxes 1 Press Setup and then press Menu until you see Setup DRPD on the display 2 Press Options until you see Learn and then...

Page 69: ...rs 4 If you want to both print a copy of the received fax and forward it to another machine press Options until Print Forward appears If you do not want to print a copy of the received fax skip this s...

Page 70: ...roubleshooting 63 Basics Index www lexmark com Lexmark X125 Canceling fax forwarding 1 Press Setup 2 Press Menu until Fax Forwarding appears on the display 3 Press Options until Off appears on the bot...

Page 71: ...type resolution and contrast Using the operator panel Using the software 1 Press Fax and then press Menu repeatedly to review the fax settings 2 Press Options to change the settings 1 Make sure you h...

Page 72: ...ON Do not make these connections during an electrical storm Connecting the All In One with a telephone optional Connecting to the EXT outlet 1 Connect a phoneline from the telephone to the EXT outlet...

Page 73: ...Index www lexmark com Lexmark X125 Connecting directly to the wall jack 1 Connect a phoneline from the telephone to a telephone wall jack 2 Connect a phoneline from the LINE outlet on the All In One t...

Page 74: ...In One with an answering machine 1 Connect a phoneline from the telephone to the answering machine 2 Connect a phoneline from the answering machine to the EXT outlet on the All In One 3 Connect a phon...

Page 75: ...mputer modem Set up without an answering machine 1 Connect a phoneline from the telephone to the computer modem 2 Connect a phoneline from the computer modem to the EXT outlet on the All In One 3 Conn...

Page 76: ...phoneline from the telephone to the answering machine 2 Connect a phoneline from the answering machine to the computer modem 3 Connect a phoneline from the computer modem to the EXT outlet on the All...

Page 77: ...the telephone wall jack Your telephone has a dial tone The operator panel and the cartridge access door are completely closed Ready appears on the display The sticker and transparent covering the bott...

Page 78: ...tridge access door and remove any paper from the paper path 3 Close the cartridge access door and then close the operator panel firmly until it snaps into place 4 Press Cancel No Document does not pri...

Page 79: ...or documents containing graphics may take longer to print than regular text Paper misfeeds or multiple sheets feed Make sure You use a paper recommended for inkjet printers You do not force the paper...

Page 80: ...print cartridge nozzles Characters are missing or unexpected Make sure the paper is loaded correctly and is a supported type Try feeding one sheet at a time Refer to the Help for a list of supported...

Page 81: ...Paper tab of the Settings dialog box The paper is straight and unwrinkled You select the appropriate quality for the paper type You may need to clean the cartridge nozzles For help see Cleaning the p...

Page 82: ...0 067 in Bottom margin 16 51 mm 0 65 in Colors are faded or not printing correctly Check the ink level graphic on the Cartridges tab of the Print Control Program A cartridge may be out of or low on in...

Page 83: ...pers stick together Remove each page as it exits the All In One and let it dry completely before stacking Use transparencies or photo papers designed for an inkjet printer Envelopes do not feed proper...

Page 84: ...dial tone the problem may be with the telephone that you were using not with the All In One The numbers stored in the Speed Dial memory do not dial correctly Make sure the numbers are stored in the m...

Page 85: ...nd a fax Make sure the document is loaded correctly Check the machine you are sending to for problems Incoming faxes are incomplete or contain blank spaces Check the machine you are sending to for pro...

Page 86: ...dialing may be turned off out of paper or cannot answer incoming calls Pages have a small strip of text printed at the top with a large blank area below You may have selected the wrong paper size set...

Page 87: ...and then press Start Yes Add Paper You may hear a beep warning Load paper in the paper support Cancel Pressed Please Wait Wait for the All In One to stop faxing the current job Change All Ink Change...

Page 88: ...job Click Start Settings Printers Double click Lexmark X125 Printer icon The active print jobs display Right click the print job you want to stop and then click Cancel Printing 3 Print your document...

Page 89: ...ing the fax function when this error message appears the sending machine should see a transmission error and send the fax again Memory Full with return to Ready state Wait for memory to become availab...

Page 90: ...the color mode to Black Draft Black Normal or Black Photo using the menus on your operator panel display If you would like to make multiple color copies you must attach your All In One to your comput...

Page 91: ...com Lexmark X125 Resource Busy Try Later with beep warning and return to prior state Wait for current computer to printer port activity to complete and then send the job again Scan To Undefined with b...

Page 92: ...erator panel or the Settings Utility to clean the nozzles Using the operator panel Using the computer 1 Load paper in the All In One 2 Press Setup 3 Press Menu until Maintenance appears on the display...

Page 93: ...one shown 1 Examine the test pattern 2 If the printed bars of the printout fade on either side or are shorter than the other bars the cartridge is running low on that particular color ink If this is...

Page 94: ...int quality is still unacceptable wipe the print cartridge nozzles For help see the next section Wiping the print cartridge nozzles and contacts If the print quality does not improve after Cleaning th...

Page 95: ...s for about three seconds Gently blot and wipe dry in one direction 5 Let the nozzles and contacts dry completely 6 Reinstall the print cartridges and then print your document again 7 If the print qua...

Page 96: ...ates 40 signs 41 custom size paper loading 14 setting recommendations 32 D documents copying 23 faxing 54 loading 15 printing 26 scanning 44 DRPD using 61 E Electronic emission notices ii Industry Can...

Page 97: ...rds 13 custom size paper 14 documents 15 envelopes 13 greeting cards 13 index cards 13 iron on transfers 14 photo cards 13 photo paper 13 postcards 13 specialty paper 13 transparencies 14 M messages e...

Page 98: ...ustomizing 46 scanner calibrating 52 scanning instructions 44 to a file 48 to an application 50 to an e mail 47 to Text OCR 49 set up answering machine 67 computer modem 68 telephone 65 setting recomm...

Page 99: ...Index Copying Printing Scanning Faxing Troubleshooting 92 Basics Index www lexmark com Lexmark X125 two sided printing 33 W wiping nozzles 87...

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