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Levo Retailer Technical Guide
TABLE OF CONTENTS
Requirements & Recommendations ............................................................................................................................ 3
Tools & Service Parts Inventory at a Glance ..................................................................................................................................................................................3
Required Tools ........................................................................................................................................................................................................................................4
Recommended Tools ............................................................................................................................................................................................................................6
Recommended Service Parts Inventory ........................................................................................................................................................................................ 7
Optional Service Parts Inventory .................................................................................................................................................................................................... 10
Build, Setup, & Maintenance ....................................................................................................................................... 13
New Bike Build Checklist .................................................................................................................................................................................................................. 13
Setup Checklist for Test Rides, Demos, and Sales................................................................................................................................................................... 14
First Ride Tips ........................................................................................................................................................................................................................................ 15
Maintenance Details - Bicycle .......................................................................................................................................................................................................... 16
Maintenance Details - Motor ............................................................................................................................................................................................................ 16
Unlocking or De-restricting the Motor ........................................................................................................................................................................................... 16
Glossary ........................................................................................................................................................................ 17
Troubleshooting & Diagnosis Guide - Fundamentals ................................................................................................ 19
Troubleshooting & Diagnosis Guide - Performance Issues .......................................................................................21
Symptom Category - Noise .............................................................................................................................................................................................................. 21
Symptom Category - Control .......................................................................................................................................................................................................... 22
Symptom Category - Communications ........................................................................................................................................................................................ 23
Symptom Category - Expectations ............................................................................................................................................................................................... 24
Troubleshooting & Diagnosis Guide - Function Issues ............................................................................................. 25
Diagnose Hardware Using Visual Inspection ............................................................................................................................................................................. 25
Diagnose System Connection Using the Mission Control App ........................................................................................................................................... 25
Diagnose Motor Harness & Plug Connections Using Substitute Components ............................................................................................................. 26
Warranty ....................................................................................................................................................................... 27
Introduction
This guide provides important technical information and recommendations about Specialized Levo bicycles. It is for use by USA
Authorized Specialized Retailers only. If you have any questions please contact Retail Care at 1-800-722-4423.
Please consult the Service Site at service.specialized.com or linked from B2B for any updates to this and any other technical
documents before starting work. The Service Site is always has the latest technical information.
Available Resources
This guide is intended to be used in conjunction with other Specialized resources:
• Levo Owner's Manual - The Levo Owner's Manual has information useful to retailers as well as riders.
• Rider/Retail Care Rep - The Rider/Retail Care teams have hands-on experience in riding, customizing, and servicing Levos. They
often can provide assistance or advice that comes from personal experience.
• SBCU and SBCU.com - Check with SBCU for Turbo and Levo content currently offered. Visit SBCU.com often for product
specific videos, tutorials, and quizzes.
• Service Site - The Service Site is the central location for all technical documents, Technical Bulletins, service procedures,
manuals, product service item information, and software resources. Information on the Service Site is frequently updated. Please
check frequently to ensure you are using the latest information available.
• The Service Site can be accessed directly at service.specialized.com or linked through the B2B site.
