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Levo Retailer Technical Guide
Troubleshooting & Diagnosis Guide -
Fundamentals
This section outlines the basic process for troubleshooting and diagnosing drive system issues for all Specialized Levo bikes. The Levo
system is simple compared to other ebikes. It has six easily replaceable components: the motor, battery, wiring harness, speed sensor,
magnet, and charger.
The basic troubleshooting process entails that you:
• Get a description of the issue from the rider
• Determine if the issue is function or performance related
• Diagnose the issue
• Call Retail Care for additional support
The following provides a more detailed look at each step in the process.
Get a Description
Get a full description of the symptoms, riding conditions, and typical maintenance and care practices from the rider. Ask probing
questions about what the rider experienced, such as: what was the situation when the issue occurred, what were the riding conditions,
how was the bike maintained, and were any changes made to bike including changing components not related to the drive system.
Some common symptoms, riding conditions, and maintenance habits to ask about and listen for include:
Symptoms
Riding Conditions
Maintenance and Care
Noise, grinding
Noise, squeaking
Noise, clunking
Looseness
Decrease in power
Changes in performance
Intermittent power
Reduced range
No power
Does not turn on
Beeping from battery
Messages on app
Communication problems with app/other
device
Ambient temperature and weather
Macro terrain - mountainous, rolling, flat,
straight, twisty, etc
Micro terrain - soil type, soil moisture,
rocks, roots, dusty, etc
Riding style - stand & hammer vs. sit &
spin, accelerate hard or easy, attack climbs
and descents
Length of ride
Charge level at start and finish
Rider defined settings
Mode setting
Bike transport method - ridden to trail, roof
rack, back of pickup/tailgate pad, kept in
car, battery removed or installed etc
Charged to full capacity immediately after
every ride
Stored after a long ride
Stored for extended times
Ambient temperature - charging
Ambient temperature - storage
Cleaning methods - garden hose, bucket
and brush, pressure washer, not usually
washed
Drive system changes or additions - motor,
battery, harness, magnet, speed sensor,
charger
Any other component changes - drivetrain,
tire size/type, wheels, brakes, connected
devices, trailers
Determine the Issue
All Levo drive system faults or errors are either
performance
or
function
related issues. To resolve either type requires a different
approach.
PERFORMANCE
Performance issues are defined as when the system works but not to the rider's expectations. The information gathered in the
Get a
Description
process will help expedite the diagnosis of performance issues especially if a Rider Care consultation is required.
FUNCTION
Function issues are defined as when the system does not work. For example, if the battery turns on but no power is transmitted to the
wheel. This type of issue is most often due to one single component that is faulty, damaged, or missing. It can also be the result of a bad
connection between components. It is rare for more than one component or connection to be faulty at the same time.
The core elements of functional issue diagnosis are: visual inspection of components, using the Mission Control App, and substituting
components.
