Lenovo thinksystem SN850 7X15 Setup Manual Download Page 80

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• If the system restarts, add each of the items that you removed one at a time, restarting the system

each time, until the error occurs. Replace the item for which the error occurs.

• If the system does not restart, suspect the system board.

ThinkSystem SN850 Compute Node Setup Guide

Summary of Contents for thinksystem SN850 7X15

Page 1: ...ThinkSystem SN850 Compute Node Setup Guide Machine Type 7X15 ...

Page 2: ... addition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup First Edition August 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject t...

Page 3: ...the air baffle 30 Install a 2 5 inch drive backplane 31 Install a 2 5 inch hot swap drive 32 Install a DIMM 34 Install an I O expansion adapter 36 Install an M 2 drive 38 Install a processor heat sink module 42 Install the interposer card 44 Install a RAID adapter 47 Install the air baffle 55 Install the compute node cover 56 Install a compute node 58 Power on the compute node 59 Validate compute ...

Page 4: ...ii ThinkSystem SN850 Compute Node Setup Guide ...

Page 5: ...ert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produkte...

Page 6: ...klist to verify that there are no potentially unsafe conditions 1 Make sure that the power is off and the power cord is disconnected 2 Check the power cord Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground Make sure that the power cord is the correct type T...

Page 7: ...such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been removed or tampered with Copyright Lenovo 2017 v ...

Page 8: ...vi ThinkSystem SN850 Compute Node Setup Guide ...

Page 9: ... see http datacentersupport lenovo com warrantylookup Notes The first generation Chassis Management Module CMM1 68Y7030 is not supported by the ThinkSystem SN850 compute node The second generation Chassis Management Module CMM2 00FJ669 must be at firmware level 1 6 1 or above to support the ThinkSystem SN850 compute node This applies to both CMMs that are installed in the chassis The illustrations...

Page 10: ...orth Figure 2 Location of customer information tabs The system service label which is on the cover of the compute node provides a quick response QR code for mobile access to service information You can scan the QR code using a QR code reader and scanner with a mobile device and get quick access to the Lenovo Service Information website The Lenovo Service 2 ThinkSystem SN850 Compute Node Setup Guid...

Page 11: ... BIOS and defines a standard interface between the operating system platform firmware and external devices LenovoLenovo ThinkSystem are capable of booting UEFI compliant operating systems BIOS based operating systems and BIOS based adapters as well as UEFI compliant adapters Note The compute node does not support DOS Disk Operating System Large system memory compatibility The compute node supports...

Page 12: ... pdf Active Memory The Active Memory feature improves the reliability of memory through memory mirroring Memory mirroring mode replicates and stores data on two pairs of DIMMs within two channels simultaneously If a failure occurs the memory controller switches from the primary pair of memory DIMMs to the backup pair of DIMMs Lenovo XClarity Controller XCC The Lenovo XClarity Controller is the com...

Page 13: ...centersupport lenovo com us en solutions LNVO XCLARIT Integrated Trusted Platform Module TPM This integrated security chip performs cryptographic functions and stores private and public secure keys It provides the hardware support for the Trusted Computing Group TCG specification You can download the software to support the TCG specification when the software is available Note For customers in the...

Page 14: ...DIMM Note Mixing of RDIMMs and LRDIMMs is not supported Capacity 8 GB 16 GB and 32 GB RDIMMs 64 GB LRDIMMs Drive Support up to four 2 5 inch hot swap SAS SATA NVMe hard disk drive solid state drive bays Drive backplane SATA backplane SAS SATA backplane NVMe SATA backplane RAID support Software RAID supports for RAID levels 0 1 5 and 10 Hardware RAID supports Basic RAID adapter without flash power ...

Page 15: ...sis is powered on 2 A3 Derate maximum allowable temperature 1 C 175 m above 950 m 3 The minimum humidity level for class A3 is the higher more moisture of the 12 C dew point and the 8 relative humidity These intersect at approximately 25 C Below this intersection 25 C the dew point 12 C represents the minimum moisture level above the intersection relative humidity 8 is the minimum 4 Moisture level...

Page 16: ...exsystem lenovofiles com help topic com lenovo acc cmm doc cmm_product_page html Note The second generation Lenovo Chassis Management Module CMM2 00FJ669 must be at firmware level 1 6 1 or above to support theThinkSystem SN850 This applies to both CMMs that are installed in the chassis Function Lenovo XClarity Administrator Lenovo XClarity Integrator Lenovo XClarity Energy Manager Lenovo XClarity ...

Page 17: ...atically deployed to the applied servers Firmware compliance and updates Firmware management is simplified by assigning firmware compliance policies to managed endpoints When you create and assign a compliance policy to managed endpoints Lenovo XClarity Administrator monitors changes to the inventory for those endpoints and flags any endpoints that are out of compliance When an endpoint is out of ...

Page 18: ...mal map Send notifications when certain events occur or thresholds are reached Limit the consumed amount of energy of an endpoint by setting up policies Optimize energy efficiency by monitoring real time inlet temperatures identifying low usage servers based on out of band power data measuring power rangers for different server models and evaluating how servers accommodate new workloads based on t...

Page 19: ...System x and Thinkserver servers more efficiently and cost effectively Lenovo XClarity Essentials includes the following utilities Lenovo XClarity Essentials OneCLI is a collection of several command line applications which can be used to Configure the server Collect service data for the server If you run Lenovo XClarity Essentials OneCLI from the server operating system in band you can collect op...

Page 20: ... to a server the management processor is available From the management processor interface you can perform the following functions Monitor all hardware devices installed in the server Power the server on and off View the system event log and system audit log for the server Use the Remote management function to log in to the server itself Documentation for Lenovo XClarity Controller is available at...

Page 21: ...ase confidential data completely from a hard disk drive Lenovo Business Vantage provides the following functions Data Safe Encrypt files to ensure data safety by using TCM chip even when the disk is in rest status Sure Erase Erase confidential data from a hard disk This tool follows the industry standard method to do the erasing and allows the user to select different erasing levels Smart USB Prot...

Page 22: ...14 ThinkSystem SN850 Compute Node Setup Guide ...

Page 23: ...D green 10 USB management button 1 USB connector Connect a USB device to this USB 3 0 connector It is best practice to connect a USB device to the front of only one compute node at a time in each Flex System chassis 2 KVM connector Connect the KVM cable to this connector see KVM cable on page 19 for more information It is best practice to connect the KVM cable to only one compute node at a time in...

Page 24: ... activate the system board LEDs and light path diagnostics See the ThinkSystem SN850 Maintenance Manual Viewing the light path diagnostics LEDs for more information This button is also the power LED This green LED indicates the power status of the compute node Flashing rapidly The LED flashes rapidly four times per second for one of the following reasons The compute node has been installed in a po...

Page 25: ... through CMM or Lenovo XClarity Controller Slow blinking blink one time every two seconds Press USB management button for 3 seconds Use CMM or Lenovo XClarity Controller Compute node is in the status where USB port is connected to the Lenovo XClarity Controller In this state you can access the Lenovo XClarity Controller directly via a mobile device connected to the USB connector of the compute nod...

Page 26: ... diagnose possible errors that are indicated by the light path diagnostics LEDs The following illustration shows the LEDs on the light path diagnostics panel Figure 5 LEDs on the light path diagnostics panel See the ThinkSystem SN850 Maintenance Manual Viewing the light path diagnostics LEDs for information about lighting up the LEDs Additional information about error conditions is in the CMM even...

Page 27: ... cable to connect external I O devices to the compute node The KVM cable connects through the KVM connector see Compute node controls connectors and LEDs on page 15 The KVM cable has connectors for a display device video two USB 2 0 connectors for a USB keyboard and mouse and a serial interface connector The following illustration identifies the connectors and components on the KVM cable Figure 6 ...

Page 28: ...connectors Table 7 System board connectors 1 DIMM slot 25 30 12 Processor socket 2 2 Processor socket 3 13 DIMM slot 19 24 3 DIMM slot 1 6 14 Processor socket 4 4 Processor socket 1 15 DIMM slot 43 48 5 I O expansion 1 connector 16 Switch blocks 6 I O expansion 2 connector 17 Light path diagnostics 7 DIMM slot 7 18 18 2 5 inch drive backplane connector 8 I O expansion 3 connector 19 CMOS battery s...

Page 29: ...is a clear protective sticker on the top of the switch blocks you must remove and discard it to access the switches The following illustration shows the location of the switch blocks on the system board Figure 8 Switch blocks Table 8 System board switches 1 SW1 switch block 3 SW2 switch block 2 SW5 switch block Important Any system board switches or jumpers that are not described in this section a...

Page 30: ...ical presence The default position is Off Changing this switch to the On position indicates a physical presence to the TPM SW5 3 CMOS memory The default position is Off Changing this switch to the On position indicates to clear CMOS memory After clearing the CMOS memory change the switch back to Off position to turn on the compute node see Power on the compute node on page 59 for instructions SW5 ...

Page 31: ...You may install a Tier 2 CRU yourself or request Lenovo to install it at no additional charge under the type of warranty service that is designated for your compute node Field replaceable unit FRU FRUs must be installed only by trained service technicians Consumable and Structural parts Purchase and replacement of consumable and structural parts components such as a cover or bezel is your responsi...

Page 32: ...he serial number to view a listing of parts for your compute node 1 Compute node cover 2 Air baffle 3 I O expansion adapter 4 DIMM 5 Fabric connector 6 Trusted Cryptographic Module TCM 7 2 5 inch drive 8 Drive bay filler 9 Bezel right 10 Bezel left 11 M 2 backplane 12 Front handles 13 RAID adapter 14 Interposer card 15 Storage cage 16 2 5 inch drive backplane 17 Processor 18 Heat sink assembly for...

Page 33: ...is connected to power d Connect the management controller to the network e Power on the compute node Note You can access the management processor interface to configure the system without powering on the compute node Whenever the compute node is connected to power the management processor interface is available For details about accessing the management compute node processor see http sysmgt lenov...

Page 34: ... your compute node is ready to work with optimal performance Go to ThinkSystem SN850 Drivers and Software to download firmware updates for your compute node Important Some cluster solutions require specific code levels or coordinated code updates If the component is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code Befo...

Page 35: ...g working on the compute node make sure you reinstall all safety shields guards labels and ground wires System reliability guidelines Review the system reliability guidelines to ensure proper system cooling and reliability Make sure the following requirements are met To ensure proper cooling the Flex System chassis is not operated without a compute node or node bay filler in each node bay Adequate...

Page 36: ...larly when working inside the compute node with the power on While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the compute node for at least two seconds This drains static electricity from the package and from your body Remove the device from the package and install it directly into the compute node without putting it down If it is ...

Page 37: ...Hot surface nearby S021 CAUTION Hazardous energy is present when the compute node is connected to the power source Always reinstall the compute node cover before installing the compute node 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you To rem...

Page 38: ...Hot surface nearby Before removing the air baffle 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you 3 Remove the compute node cover see Remove the compute node cover on page 29 for instructions To remove the air baffle complete the following step...

Page 39: ...nstallation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you 3 Remove the compute node cover see Remove the compute node cover on page 29 for instructions Notes Several different types of drive backplanes can be installed in the compute node All are removed and ins...

Page 40: ... 2 Insert the hot swap drives and drive bay fillers After you install the drive backplane complete the following steps Install any removed storage drives and drive bay fillers see Install a 2 5 inch hot swap drive on page 32 Note Install storage drives in the same bay locations as from which they were removed Install a 2 5 inch hot swap drive Use this information to install a 2 5 inch hot swap har...

Page 41: ... filler 2 Drive activity LED green 5 Drive 3 Drive status LED yellow 6 Release handle Step 1 Identify the drive bay in which you plan to install the hot swap drive Step 2 If a drive bay filler is installed pinch the grip point and pull it away from the compute node Step 3 Touch the static protective package that contains the hot swap drive or solid state drive to any unpainted metal surface on the...

Page 42: ...emove the compute node cover on page 29 for instructions To install a DIMM complete the following steps Attention Memory modules are sensitive to static discharge and require special handling In addition to the standard guidelines for Handling static sensitive devices on page 28 Always wear an electrostatic discharge strap when removing or installing memory modules Electrostatic discharge gloves c...

Page 43: ...rm and solid pointed tool to open the retaining clips Do not use pencil In case there are any fragments of the tool fall into the compute node caused unnecessary damage The retaining clips for adjacent DIMM connectors of processor and processor can not be opened at the same time Remove or install the DIMMs for each processor one at a time Attention To avoid breaking the retaining clips or damaging...

Page 44: ...xpansion adapter complete the following steps 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you 3 Remove the compute node cover see Remove the compute node cover on page 29 for instructions This component can be installed as an optional device or...

Page 45: ...odule bay 3 4 I O module bay 4 Figure 17 I O expansion adapter To install an I O expansion adapter complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs DtV8A4UWy7d3AoFKjCvas3 Chapter 3 Compute node hardware setup 37 ...

Page 46: ... alignment pins on the system board then press the adapter into the I O expansion connector Step 6 Firmly press on the indicated locations to seat the expansion adapter in the connector and over the alignment pins Step 7 Close the retention clips After you install the I O expansion adapter complete the following steps 1 See the documentation that comes with the I O expansion adapter for device dri...

Page 47: ...7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Notes Some M 2 backplanes support two identical M 2 drives When two drives are installed align and support both drives when sliding the retainer forward to secure the drives Install the M 2 drive in slot 0 first Figure 19 M 2 driveslot Table 14 M 2 driveslot 1 Slot 0 2 Slot 1 Step 1 Insert the M 2 drive at an angle approximately 30...

Page 48: ... of the retainer on the M 2 backplane complete the following step Read to ensure that you work safely To adjust the position of the retainer on the M 2 backplane complete the following steps Figure 22 M 2 retainer adjustment Step 1 Locate the correct keyhole that the retainer should be installed to accommodate the particular size of the M 2 drive you wish to install Step 2 Press both sides of the ...

Page 49: ... Remove the compute node cover see Remove the compute node cover on page 29 for instructions To install the M 2 backplane complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com playlist list PLYV5R7hVcs DtV8A4UWy7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Figure 23 M 2 backplane installation Step 1 Alig...

Page 50: ... not remove the grease cover from a heat sink until you are instructed to do so Processors are static sensitive components handle them with extra care See Handling static sensitive devices for more information Notes PHMs are keyed for the socket where they can be installed and for their orientation in the socket See http www lenovo com serverproven for a list of processors supported for your proce...

Page 51: ...ylist list PLYV5R7hVcs DtV8A4UWy7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Step 1 Remove the processor socket cover if one is installed on the processor socket by placing your fingers in the half circles at each end of the cover and lifting it from the system board Step 2 Install the processor heat sink module on the system board Chapter 3 Compute node hardware setup 43 ...

Page 52: ...unds After installing the PHM option If there are DIMMs to install install them See Install a DIMM on page 34 for instructions Install the interposer card Use this information to install a interposer card option Before you install a interposer card complete the following steps 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static...

Page 53: ... 5 inch drive backplane on page 31 for instructions The drive backplane goes in the rear alignment slots on the drive cage Figure 26 Drive backplane installation with backplane alignment slots Step 3 Touch the static protective package that contains the interposer card to an unpainted metal surface on any grounded rack component then remove the interposer card from the package Step 4 Locate the in...

Page 54: ...seat the interposer card into the connector Figure 28 Pressing the foam Step 7 Remove the RAID adapter see Remove the RAID adapter on page 53 for instructions Connect the cable to the connector on the underside of the RAID adapter 46 ThinkSystem SN850 Compute Node Setup Guide ...

Page 55: ...nfiguration on page 65 for instructions Install a RAID adapter Use this information to install a RAID adapter option Before you install a RAID adapter complete the following steps 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you 3 Remove the com...

Page 56: ...m the clip on the side of the storage cage This provides more space for connecting the cable to RAID adapter in the next step Step 3 Carefully turn the RAID adapter over in your hand to access the underside then connect the cable from interposer card to RAID adapter The connector is keyed Press the cable into the connector until the connector snaps in place Figure 31 Connecting cable to RAID adapt...

Page 57: ...d component 1 RAID adapter 2 RAID adapter supporter Note If the RAID adapter supporter is damaged you need to order a miscellaneous kitto have a new one Step 6 Firmly press on the foam to seat the RAID adapter into the connector Chapter 3 Compute node hardware setup 49 ...

Page 58: ...ll any removed storage drives and hard disk drive bay fillers see Install a 2 5 inch hot swap drive on page 32 Note Install storage drives in the same bay locations as from which they were removed 2 Configure the RAID array after power on the compute node see RAID configuration on page 65 Install the flash power module Use this information to install the flash power module 50 ThinkSystem SN850 Com...

Page 59: ...ion battery To avoid possible explosion do not burn the battery Exchange it only with the approved part Recycle or discard the battery as instructed by local regulations Before you install the flash power module complete the following steps 1 Read Installation Guidelines on page 26 to ensure that you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the com...

Page 60: ...from catching on the DIMM connector latches when the RAID adapter is installed in a compute node Step 5 Install the RAID adapter in the compute node see Install a RAID adapter on page 47 for instructions After you install the flash power module complete the following steps 1 Install the RAID adapter in the compute node see Install a RAID adapter on page 47 Remove the 2 5 inch drive backplane Use t...

Page 61: ...lation process is available Youtube https www youtube com playlist list PLYV5R7hVcs DtV8A4UWy7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Figure 36 2 5 inch drive backplane removal Step 1 Remove any drive bay fillers then press the release latch and pull out the drives to disengage the drive connectors from the backplane There is no need to remove the drives completely Step 2...

Page 62: ...R7hVcs DtV8A4UWy7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Step 1 Locate the RAID adapter and interposer card in the compute node If interposer card is installed in the compute node remove the cable from the cable clip This provides more space for pulling out RAID adapter later Step 2 Rotate the lever on the drive backplane to disengage the RAID adapter from the backplane c...

Page 63: ...hat you work safely 2 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you 3 Remove the compute node cover see Remove the compute node cover on page 29 for instructions To install the air baffle complete the following steps Watch the procedure A video of the installation process is available Youtube https www youtube com p...

Page 64: ...fle After you install the air baffle complete the following steps 1 Install the compute node cover see Install the compute node cover on page 56 for instructions 2 Install the compute node into the chassis see Install a compute node on page 58 for instructions Install the compute node cover Use this information to install the compute node cover To avoid possible danger read and follow the followin...

Page 65: ...is available Youtube https www youtube com playlist list PLYV5R7hVcs DtV8A4UWy7d3AoFKjCvas3 Youku http list youku com albumlist show id_50481024 Figure 40 Compute node cover installation Step 1 Carefully lay the compute node on a flat static protective surface orienting the compute node with the bezel pointing toward you Step 2 Orient the compute node cover so that the posts on the inside of the c...

Page 66: ... and follow the following safety information S021 CAUTION Hazardous energy is present when the compute node is connected to the power source Always reinstall the compute node cover before installing the compute node Before you install a compute node Read Installation Guidelines on page 26 to ensure that you work safely To install a compute node complete the following steps Watch the procedure A vi...

Page 67: ...sing the power button on the compute node does not respond until the power LED flashes slowly indicating that the initialization process is complete Step 5 If you have other compute nodes to install do so now If this is the initial installation of the compute node you must configure the compute node through the Setup utility and install the compute node operating system See Chapter 4 System config...

Page 68: ...shutdown of the operating system if this feature is supported by the operating system If the operating system stops functioning you can press and hold the power button for more than four seconds to power off the compute node Attention Pressing the power button for 4 seconds forces the operating system to shut down immediately Data loss is possible You can power off the compute node through the CMM...

Page 69: ...ain as the client computer To connect to the CMM 2 for the first time you might have to change the Internet Protocol properties on the client computer 2 Connect an Ethernet cable from your laptop to the management port on the CMM 2 3 Open a web browser on the client computer and direct it to the CMM 2 IP address For the first connection to the CMM 2 use the default IP address of the CMM 2 if a new...

Page 70: ... The installation or update is performed using a tool or application within an operating system that is executing on the server s core CPU Out of band update The installation or update is performed by the Lenovo XClarity Controller collecting the update and then directing the update to the target subsystem or device Out of band updates have no dependency on an operating system executing on the cor...

Page 71: ...I O firmware updates The latest firmware can be found at the following site http datacentersupport lenovo com products servers thinksystem sn850 7X15 downloads Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager you can update the Lenovo XClarity Controller firmware the UEFI firmware and the Lenovo XClarity Provisioning Manager software Note By default the Lenovo XClarit...

Page 72: ...enovo XClarity Essentials UpdateXpress provides most of OneCLI update functions through a graphical user interface GUI It can be used to acquire and deploy UpdateXpress System Pack UXSP update packages and individual updates UpdateXpress System Packs contain firmware and device driver updates for Microsoft Windows and for Linux You can obtain Lenovo XClarity Essentials UpdateXpress from the follow...

Page 73: ... for the compute node through the Lenovo XClarity Controller Web interface or through the command line interface For information about configuring the compute node using Lenovo XClarity Controller see http sysmgt lenovofiles com help topic com lenovo systems management xcc doc NN1ia_c_ manageserverfirmware html Memory configuration Memory performance depends on several variables such as memory mod...

Page 74: ...arity Provisioning Manager is used to install operating system of single server You can complete operating system installation by following the instructions in Lenovo XClarity Provisioning Manager OS Installation function Install the operating system manually If you cannot install the operating system through Lenovo XClarity Administrator or Lenovo XClarity Provisioning Manager you can install the...

Page 75: ...ck up the operating system and user data for the compute node If you are managing the server from Lenovo XClarity Administrator you can back up the compute node configuration from the Lenovo XClarity Administrator interface For more information see http sysmgt lenovofiles com help topic com lenovo lxca doc backup_backupendpoints html Chapter 4 System configuration 67 ...

Page 76: ...68 ThinkSystem SN850 Compute Node Setup Guide ...

Page 77: ...can recognize the compute node Log in to the CMM 2 user interface and verify that the compute node appears in the chassis view If the CMM 2 cannot recognize the compute node remove it and inspect the compute node and the back of the node bay to make sure that there is no physical damage to the connectors 4 Make sure that the power policy that is implemented on the CMM 2 is sufficient to enable the...

Page 78: ...ems management xcc doc dw1lm_c_ chapter2_openingandusing html 5 Check http datacentersupport lenovo com for any tech tips service bulletins related to the embedded hypervisor and the compute node 6 Make sure that other software works on the compute node to ensure that it is working properly Server cannot recognize a hard drive Complete the following steps until the problem is solved 1 Verify that ...

Page 79: ... Lenovo XClarity Provisioning Manager interface is displayed by default You can perform memory diagnostics from this interface From the Diagnostic page click Run Diagnostic Memory test 6 Remove DIMMs until the compute node is showing the correct amount of memory Install one DIMM at a time until you can determine which DIMM is not working properly Remove that DIMM and replace it with a good DIMM se...

Page 80: ...e items that you removed one at a time restarting the system each time until the error occurs Replace the item for which the error occurs If the system does not restart suspect the system board 72 ThinkSystem SN850 Compute Node Setup Guide ...

Page 81: ...kSystem products at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The ...

Page 82: ...ion as soon as you have completed and submitted an Electronic Service Request Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools L...

Page 83: ...in nf fo or r command For more information about running the g ge et tiin nf fo or r see http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_r_getinfor_command html Contacting Support You can contact Support to obtain help for your issue You can receive hardware service through a Lenovo Authorized Service Provider To locate a service provider authorized by Lenovo to provide warranty ...

Page 84: ...76 ThinkSystem SN850 Compute Node Setup Guide ...

Page 85: ...15 features 3 firmware updates 1 flash power module installing 50 G Getting help 73 guidelines options installation 26 system reliability 27 H handling static sensitive devices 28 hardware options installing 28 hardware service and support telephone numbers 75 HDD backplane connector 20 help 73 hot swap hard disk or solid state drive installing options 32 I identification LED 15 install the operat...

Page 86: ...30 compute node cover 29 RAID adapter 53 replacing air baffle 55 retainer on M 2 backplane adjustment 40 S safety iii safety inspection checklist iv service and support before you call 73 hardware 75 software 75 service data 74 SN850 introduction 1 software service and support telephone numbers 75 Specifications 6 starting the compute node 59 static sensitive devices handling 28 stopping the compu...

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Page 88: ...Part Number SP47A10189 Printed in China 1P P N SP47A10189 1PSP47A10189 ...

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