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Lenovo ThinkStation 1095 User Manual Download Page 109

• Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver

version supported by Access Connections is the latest documented in the readme file.

• Make sure that your computer is within range of a wireless access point.

• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the

Windows notification area.

Note:

On the Windows 7 operating system, click

Show hidden icons

in the Windows notification

area. The Access Connections icon is displayed. For more information about the icon, see the Help in
Access Connections.

• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this

case-sensitive information.

A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: The WAN card is not supported on this computer. Remove it.

Note:

Some computer models do not have a wireless WAN.

Bluetooth problems

For Bluetooth problems, select your symptom from the following list:

•

“Sound does not come from the Bluetooth headphone” on page 97

•

“PIM items sent from the Windows 7 operating system cannot be received correctly” on page 97

Sound does not come from the Bluetooth headphone

Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker
even though the headset/headphone is connected using Headset profile or AV profile.

Action: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open the Control Panel by clicking

Start

➙

Control Panel

.

3. Click

Hardware and Sound

➙

Sound

.

4. Select the

Playback

tab.

5. If you are using Headset profile, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If

you are using AV profile, select

Stereo Audio

and click the

Set Default

button.

6. Click

OK

to close the Sound window.

PIM items sent from the Windows 7 operating system cannot be received correctly

Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be
received correctly into the address book of any other Bluetooth-enabled device.

Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension
.contact.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.

Chapter 11

.

Troubleshooting and diagnostics

97

Summary of Contents for ThinkStation 1095

Page 1: ...ThinkStation User Guide Machine Types 1095 1096 and 1097 ...

Page 2: ...ormation on page v and Appendix B Notices on page 109 First Edition May 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...hapter 3 You and your computer 19 Accessibility and comfort 19 Arranging your workspace 19 Comfort 19 Glare and lighting 20 Air circulation 20 Electrical outlets and cable lengths 20 Register your computer with Lenovo 21 Moving your computer to another country or region 21 Replacement power cords 21 Chapter 4 Security 23 Security features 23 Locking the computer cover 24 Installing a padlock 25 At...

Page 4: ...tion utility 75 Installing SATA or SAS hard disk drives 76 Entering the LSI MegaRAID BIOS configuration utility 76 Creating RAID volumes using the LSI MegaRAID BIOS configuration utility 77 Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility 77 Setting the hot spare hard disk drive 78 Chapter 9 Updating system programs 79 Using system programs 79 Updating flashing the BIOS from...

Page 5: ...nformation 111 Export classification notice 111 Electronic emissions notices 111 Federal Communications Commission Declaration of Conformity 111 Appendix D WEEE and recycling information 115 Important information for the European Directive 2002 96 EC 115 Recycling information 115 Recycling information for Brazil 116 Battery recycling information for Taiwan 116 Battery recycling information for the...

Page 6: ...iv ThinkStation User Guide ...

Page 7: ...tomer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the co...

Page 8: ...g so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquid...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Page 12: ...x ThinkStation User Guide ...

Page 13: ...ber of the available processor cores and the internal cache vary by machine type Memory Your computer supports up to eight double data rate 3 error correction code unbuffered dual inline memory modules DDR3 ECC UDIMMs or double data rate 3 error correction code registered dual inline memory modules DDR3 ECC RDIMMs Internal drives Optical drive DVD ROM DVD R W or Blu ray optional Serial Attached SC...

Page 14: ... Intel RSTe is a device driver and software solution that provides support for SATA RAID 0 1 and 5 arrays or SAS RAID 0 1 and 5 arrays the hard disk drive enablement module is required on specific Intel chipset system boards to enhance hard disk performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent...

Page 15: ...cal Two PCI Express x16 graphics card slots Power supply Your computer comes with a 800 watt automatic voltage sensing power supply Security features Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch available in some models Ability to enable or disable a device Ability to enable and disable USB 2 0 connectors individually Keyboard with fingerprint r...

Page 16: ...allowable upper temperature limit decreases by 1 C 1 8 F for every 300 m 1000 ft above sea level Humidity Operating 10 to 80 non condensing Storage 10 to 90 non condensing Altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 5...

Page 17: ...d Recovery Enhanced Backup and Restore Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings SimpleTap The SimpleTap pr...

Page 18: ...and Restore icon is activated Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance See Lenovo Solution Center on page 102 for detailed information Adobe Reader The Adobe Reader prog...

Page 19: ...ws the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Hard disk drive activity indicator 5 Headphone connector 2 Power switch 6 USB 2 0 connector 3 USB 2 0 connector 7 Optical drive eject close button 4 Microphone connector Chapter 1 Product overview 7 ...

Page 20: ...or 6 PCI Express x16 graphics card slot cover 15 Audio line out connector 7 PCI card slot cover 16 Ethernet connector 8 PCI Express x16 graphics card available in some models 17 PS 2 keyboard and mouse connectors optional 9 PCI Express x4 card slot cover Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach...

Page 21: ... speech recognition software PS 2 keyboard connector optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port USB 2 0 connector Use this connector to attac...

Page 22: ...n page 30 Figure 3 Component locations 1 Memory module s 8 Hard disk drive s 2 Optical drive bracket 9 Hard disk drive bay 3 Optical drive 10 Power supply assembly 4 Front audio and USB assembly 11 PCIe card installed in some models 5 Internal speaker 12 Heat sink and fan assembly 2 6 Front fan assembly 13 Rear fan assemblies 2 7 Heat sink and fan assembly 1 10 ThinkStation User Guide ...

Page 23: ...MM1 28 Hard disk drive port 2 6 Microprocessor 1 memory slot 2 DIMM2 29 Hard disk drive port 3 7 Microprocessor 1 12 V power connector 30 Battery 8 Heat sink and fan assembly 1 connector 31 eSATA connector 9 Microprocessor 1 32 Cover presence switch connector Intrusion switch connector 10 Microprocessor 1 memory slot 4 DIMM4 33 Thermal sensor connector 11 Microprocessor 1 memory slot 3 DIMM3 34 In...

Page 24: ...ives are devices that your computer uses to read and store data You can add drives to your computer to increase storage capacity and enable your computer to read other types of media Internal drives are installed in bays In this manual the bays are referred to as bay 1 bay 2 and so on When installing or replacing an internal drive it is important to note the type and size of the drive that you can...

Page 25: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 13 ...

Page 26: ...14 ThinkStation User Guide ...

Page 27: ... be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer comes...

Page 28: ...behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the PCI card slots About your computer audio If a factory installed high performance audio adapter is inst...

Page 29: ... 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD R...

Page 30: ...CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out automatically carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note If the tr...

Page 31: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 32: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 33: ...ocations offer extended privileges and services to registered users Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration This section provides information on the following Replacement power cords on page 21 Replacement power cords If you relocate your computer to a country or region th...

Page 34: ...22 ThinkStation User Guide ...

Page 35: ... password on page 68 3 From the Security submenu select Chassis Intrusion Detection Enabled The cover presence switch connector on the system board is enabled When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the follow...

Page 36: ...orized access to the inside of your computer There is a keylock 1 on the computer cover The keys 2 are attached to the rear of the computer For security store the keys in a secure place when you are not using them Figure 7 Locking the computer cover 24 ThinkStation User Guide ...

Page 37: ...Installing a padlock Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 8 Installing a padlock Chapter 4 Security 25 ...

Page 38: ...or Kensington at http www lenovo com support Figure 9 Integrated cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The foll...

Page 39: ... firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is preintalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privac...

Page 40: ...28 ThinkStation User Guide ...

Page 41: ...hout setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your compute...

Page 42: ...ds from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 7 and Locating connectors on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as a padlock or an integrated cable lock See Locking...

Page 43: ...tabs on the left side and pivoting the front bezel outward Figure 11 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis then pivot the front bezel inwards until it snaps into position on the left side What to do next To work with another piece of hardware go to the appropriate section...

Page 44: ...ds from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 31 4 Lay the computer on its side 5 Press the two tabs 1 that secure the PCI card holder 2 inward and then pivot the card holder to remove it from the chassis Figure 12 Removing the PCI card holder 32 ThinkStation User Guid...

Page 45: ...I card Your computer has two standard PCI card slots two PCI Express x16 graphics card slots and one PCI Express x4 card slot and one PCI Express x4 x16 mechanical card slot To install or replace a PCI card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Remove the PCI card hold...

Page 46: ... into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot b If the card is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 34 ThinkStation User Guide ...

Page 47: ... instructions on how to install or replace a memory module CAUTION Turn off the computer and wait three to five minutes to let the computer cool before installing or replacing a memory module Your computer has eight slots for installing or replacing DDR3 ECC UDIMMs or DDR3 ECC RDIMMs When installing or replacing a memory module use the following guidelines Use either DDR3 ECC UDIMMs or RDIMMs for ...

Page 48: ...r on page 31 4 Locate the memory slots See Locating parts on the system board on page 11 5 Remove any parts that might prevent your access to the memory slots Depending on your computer model you might need to remove the PCI Express x16 graphics card for easier access to the memory slots See Installing or replacing a PCI card on page 33 6 Depending on whether you are installing or replacing a memo...

Page 49: ... or replacement go to Completing the parts replacement on page 57 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the optical drive To replace the optical drive do the following 1 Turn off the computer and disconnect all power cords ...

Page 50: ...the optical drive out of the computer Figure 19 Removing the optical drive 6 Install the optical drive retainer 1 on the side of the new optical drive Then slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position Figure 20 Installing the optical drive 38 ThinkStation User Guide ...

Page 51: ...ures such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to the...

Page 52: ...ing the Setup Utility program on page 67 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 57 Replacing the heat sink and fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This ...

Page 53: ...ink and fan assembly you want to replace do one of the following If you are replacing heat sink and fan assembly 2 go to step 7 If you are replacing heat sink and fan assembly 1 do the following a Remove the optical drive See Replacing the optical drive on page 37 b Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis Figure 24 Removing the opt...

Page 54: ...em board so that the four screws are aligned with the holes on the system board Note Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board 11 Follow the following sequence to install the four screws to secure the new heat sink and fan assembly Do not over tighten the screws a Partially tighten screw 1...

Page 55: ...AID SAS adapter card is installed To install or replace a hard disk drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Remove the front bezel See Removing and reinstalling the front bezel on page 31 4 Locate the hard disk drive See Locating internal drives on page 12 5 Discon...

Page 56: ... bottom of the hard disk drive Figure 27 Installing the hard disk drive into the bracket Note If you are installing a 2 5 inch hard disk drive you need to install it into a 2 5 to 3 5 inch converter bracket first Then install the 2 5 inch hard disk drive with the converter bracket into the 3 5 inch hard disk drive bracket Figure 28 Installing a 2 5 inch hard disk drive into the bracket 44 ThinkSta...

Page 57: ... hard disk drive bay until it snaps into position Figure 29 Installing a hard disk drive 10 Connect the signal cable and the power cable to the new hard disk drive Figure 30 Connecting a SATA hard disk drive Chapter 5 Installing or replacing hardware 45 ...

Page 58: ...rmation on page v This section provides instructions on how to install or replace a hard disk drive enablement module To install or replace a hard disk drive enablement module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Lay the computer on its side for easier access to the s...

Page 59: ...le press the two tabs of the plastic standoff toward each other and then lift the hard disk drive enablement module upward to remove it from the system board Figure 32 Removing the hard disk drive enablement module Chapter 5 Installing or replacing hardware 47 ...

Page 60: ...hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 57 Replacing the front fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front fan assembly To replace the front fan...

Page 61: ...on the system board See Locating parts on the system board on page 11 7 Press the two tabs 1 that attach the front fan assembly bracket to the chassis toward each other as shown and then completely remove the front fan assembly bracket from the chassis Figure 34 Removing the front fan assembly Chapter 5 Installing or replacing hardware 49 ...

Page 62: ...he appropriate section To complete the installation or replacement go to Completing the parts replacement on page 57 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the rear fan assembly To replace the rear fan assembly do the fo...

Page 63: ...ating parts on the system board on page 11 6 The rear fan assembly is attached to the chassis by four rubber mounts Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis Note The new rear fan assembly will have four new rubber mounts attached Figure 36 Removing the rear fan assembly 7 Install the new rear fan assembly by a...

Page 64: ...puter or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30...

Page 65: ...nts on page 10 8 Remove the front fan assembly for easier access to the front audio and USB assembly cables See Replacing the front fan assembly on page 48 9 Disconnect the front audio and USB assembly cables from the system board See Locating parts on the system board on page 11 Note Ensure that you note the locations of the cables when you disconnect the cables from the system board Chapter 5 In...

Page 66: ...ive on page 37 16 Reinstall the PCI card holder See Removing and reinstalling the PCI card holder on page 31 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 57 Replacing the internal speaker Attention Do not open your computer or attempt any repair before reading and unde...

Page 67: ...ternal speaker cable See Replacing the front fan assembly on page 48 8 Locate the internal speaker in the computer See Locating components on page 10 9 Disconnect the internal speaker cable from the system board See Locating parts on the system board on page 11 Note Ensure that you note the locations of the cables when you disconnect the cables from the system board Chapter 5 Installing or replaci...

Page 68: ... remove the internal speaker from the chassis Figure 41 Removing the internal speaker 11 Position the new internal speaker into the two metal clips 1 and push the internal speaker toward the two metal clips until it is secured in place Figure 42 Installing the internal speaker 56 ThinkStation User Guide ...

Page 69: ...use to one of the USB connectors on the computer Depending on where you want to connect the new keyboard or mouse see Locating connectors controls and indicators on the front of your computer on page 7 or Locating connectors on the rear of your computer on page 8 Figure 43 Connecting the USB keyboard or mouse What to do next To work with another piece of hardware go to the appropriate section To c...

Page 70: ...ee Installing a padlock on page 25 8 If there is an integrated cable lock available lock the computer See Attaching an integrated cable lock on page 26 9 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 8 10 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 67 Note In most areas of the w...

Page 71: ...ware or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive...

Page 72: ... computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 64 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the R...

Page 73: ...r last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot st...

Page 74: ...k Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue ...

Page 75: ...uctions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIV...

Page 76: ...umentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 63 Solving recovery pro...

Page 77: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 65 ...

Page 78: ...66 ThinkStation User Guide ...

Page 79: ...f the following Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists v...

Page 80: ...ch time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data...

Page 81: ...tandard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 57 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Configuration Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the...

Page 82: ...nce mode and Deep Sx You can enable the ErP compliance mode and Deep Sx through the Devices menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode and Deep Sx in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 67 2 From the Setup...

Page 83: ... program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save changes and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and then press Enter When the Reset Without S...

Page 84: ...72 ThinkStation User Guide ...

Page 85: ...ility on page 74 Installing SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID RAID Level 0 Striped disk array A RAID Level 0 hard disk drive group consisting of at least two hard disk drives Supported strip size 4 KB 8 KB 16 KB 32 KB 64 KB or 128 KB Better performance without fault tole...

Page 86: ...uring the computer startup follow the instructions on the screen Press Ctrl I to enter the Intel RSTe configuration utility The following four options are displayed after you enter the Intel RSTe configuration utility 1 Create RAID Volume 2 Delete RAID Volume 3 Reset Disks to Non RAID 4 Exit Press the up and down arrow keys to select an option Press Enter to enter the selected menu Press Esc to ex...

Page 87: ...U window 3 Press the up and down arrow keys to select the RAID volume that is not needed Press Del to delete it from the RAID Volumes list 4 When prompted press Y to confirm the deletion of the selected RAID volume Resetting hard disk drives to non RAID This section provides instructions on how to reset hard disk drives to non RAID To reset hard disk drives to non RAID do the following 1 Enter the...

Page 88: ...d disk drive group with a series of RAID 0 hard disk drive groups A RAID Level 00 hard disk drive group consisting of two hard disk drives Supported strip sizes 8 KB to 1 MB Better performance without fault tolerance RAID Level 1 Mirrored disk array A RAID Level 1 hard disk drive group consisting of two hard disk drives Improved read performance and 100 redundancy RAID Level 5 Block level striped ...

Page 89: ...essing Ctrl while selecting more than one hard disk drive b Click Add To Array to move the selected hard disk drives to Drive Groups c Click Accept DG to create the hard disk drive group d Repeat the above steps if you want to create more than one hard disk drive group 5 Click Next The Span Definition window is displayed Select the hard disk drive group that you want to add to a span and then clic...

Page 90: ...utility See Entering the LSI MegaRAID BIOS configuration utility on page 76 2 Select the hard disk drive you want to set as the hot spare hard disk drive The Drive window is displayed 3 Select Make Global HSP or Make Dedicated HSP and then click Go 4 The main screen of the LSI MegaRAID BIOS configuration utility is displayed and the hard disk drive you selected is listed as a hot spare hard disk d...

Page 91: ...available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image k...

Page 92: ...d turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 11 4 Remove any cables that impede access to the Clear C...

Page 93: ...d problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for ...

Page 94: ...ritical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update program is not currently installed on your co...

Page 95: ... on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debri...

Page 96: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 59 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Page 97: ...er make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected ...

Page 98: ... Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Lenovo Solution Center on page 102 for more information If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 12 Getting information help and service on page 103 for more information If you are una...

Page 99: ...ac electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front au...

Page 100: ... you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 12 Getting information help and service on page 103 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the ap...

Page 101: ...use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 70 for information on ...

Page 102: ...lect a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 12 Getting information help and service on page 103 Playback is very slow or choppy Symptom Playback is very slow or choppy Actions Disable any background programs such as AntiVirus or Desktop Themes Ensure that video resolution is set to less...

Page 103: ...ge 43 Ensure that the hard disk drive your computer starts from is listed as the startup device in the Setup Utility program See Selecting a startup device on page 69 If you are using RAID ensure that you have configured the drives correctly See Chapter 8 Configuring RAID on page 73 Note In rare cases the hard disk drive with the operating system may get corrupted or damaged In such cases you may ...

Page 104: ...k Start Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts If these actions do not correct the problem have the computer and keyboard serviced See Chapter 12 Getting information help and service on page 103 for details The mouse or pointing device does not work Sym...

Page 105: ...l retain their current The wireless Keyboard is located less than ten meters away from the transceiver The transceiver is fully installed Action If the Transceiver Communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments ...

Page 106: ...e flickering Symptom The image appears to be flickering Actions The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your ...

Page 107: ...7 Bluetooth problems on page 97 For more information see Help and Support on page 103 Ethernet problems For Ethernet problems select your symptom from the following list Your computer cannot connect to the network on page 95 The adapter stops working for no apparent reason on page 96 If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur ...

Page 108: ...o the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions Make sure that WOL is enabled in the BIOS Setup Utility program If it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed o...

Page 109: ...luetooth headphone Symptom Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the headset headphone is connected using Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open the Control Panel by clicking Start Control Panel 3 Click Hardware and Sound Sound 4 S...

Page 110: ...k now Actions Verify that all option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly All external SCSI option...

Page 111: ...utton 7 A list of installed applications is displayed Select the application you want to remove Click Uninstall Change Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Exce...

Page 112: ...s see Chapter 7 Using the Setup Utility program on page 67 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 12 Getting information help and service on page 103 Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symp...

Page 113: ...s Start menu To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works...

Page 114: ...ution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Notes The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system If your Windows 7 model is not preinstalled wit...

Page 115: ... Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkStation Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services...

Page 116: ...ograms see Lenovo Solution Center on page 102 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem det...

Page 117: ...m warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some coun...

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Page 119: ... E5 2620 E5 2630 2630L E5 2637 E5 2640 E5 2643 E5 2650 2650L E5 2660 E5 2665 E5 2667 E5 2670 E5 2680 E5 2690 1333 MHz Table 3 DIMM type and speed PC3 10600R DIMM operating voltage Microprocessor model Memory frequency Intel Xeon E5 2603 E5 2609 1066 MHz 1 35 V 1 5 V Intel Xeon E5 2620 E5 2630 2630L E5 2637 E5 2640 E5 2643 E5 2650 2650L E5 2660 E5 2665 E5 2667 E5 2670 E5 2680 E5 2690 1333 MHz Table...

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Page 121: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 122: ...oft Windows and Windows Vista are trademarks of the Microsoft group of companies Intel and Intel Xeon are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 110 ThinkStation User Guide ...

Page 123: ... the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for...

Page 124: ...nd zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetisc...

Page 125: ...e statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Appendix C Regulatory information 113 ...

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Page 127: ...and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to...

Page 128: ...sed computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo...

Page 129: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Page 131: ...ing static sensitive 29 diagnostics programs using 104 diagnostics troubleshooting 85 DisplayPort connector 9 documentation using 104 drivers device 58 drives bays 12 specifications 12 DVI monitor connector 9 E environment operating 4 Ethernet 1 Ethernet connector 9 exiting Setup Utility 71 expansion 3 external options installing 29 F failure recovering from POST BIOS 80 features 1 flashing the BI...

Page 132: ...ditional services 105 R rear connectors 8 rear fan assembly replacing 50 recovering from a POST BIOS update failure 80 software 59 recovery boot block 80 operations backup and 60 problems solving 64 recovery media creating and using 59 removing computer cover 30 replacing battery 39 hard disk drive enablement module 46 heat sink and fan assembly 40 Rescue and Recovery 59 workspace Rescue and Recov...

Page 133: ...g diagnostics 85 U updating flashing the BIOS 79 system programs 79 updating flashing the BIOS 80 USB 2 0 connector 9 USB 3 0 connector 9 using a rescue medium creating and 62 diagnostic programs 104 documentation 104 other services 105 passwords 67 Setup Utility 67 V video subsystem 1 viewing and changing settings 67 W warranty information 103 workspace backup and recovery 61 Copyright Lenovo 201...

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