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Checkpoint codes track the progress of POST routines at system startup or
reset. Checkpoint codes are shown on the checkpoint display, which is on the
light path diagnostics panel. See “Checkpoint codes” on page 41 for more
information.

POST

When you turn on the server, it performs a series of tests to check the operation of
the server components and some optional devices in the server. This series of tests
is called the power-on self-test, or POST.

If a power-on password is set, you must type the password and press Enter, when
prompted, for POST to run.

Chapter 5. Diagnostics

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Summary of Contents for THINKSERVER 3729

Page 1: ...Hardware Maintenance Manual ThinkServer RD220 Types 3797 3798 3779 and 3729 ...

Page 2: ......

Page 3: ...ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 4: ...n 2007 2008 LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Ad...

Page 5: ...rtup 20 EasyManage 20 Chapter 4 General Checkout 21 Diagnosing a problem 21 Undocumented problems 24 Chapter 5 Diagnostics 25 Diagnosing a problem 25 Undocumented problems 28 Diagnostic tools 28 POST 29 Error logs 30 POST error codes 32 Checkout procedure 39 About the checkout procedure 39 Performing the checkout procedure 40 Checkpoint codes 41 Light path diagnostics 41 Remind button 44 Light pat...

Page 6: ...le routing and connectors 163 Removing a PCI riser card assembly 167 Installing a PCI riser card assembly 168 Removing a PCI adapter from a PCI riser card assembly 170 Installing a PCI adapter in a PCI riser card assembly 171 Removing an Ethernet adapter 173 Installing an Ethernet adapter 174 Storing the full length adapter bracket 174 Removing the microprocessor 2 air baffle 175 Installing the mi...

Page 7: ...ing the system board 226 Completing the installation 227 Chapter 7 Parts listing ThinkServer RD220 Type 3729 3779 3797 and 3798 231 Replaceable server components 231 Consumable parts 243 Power cords 244 Appendix Notices 247 Trademarks 248 Important notes 248 Product recycling and disposal 249 Battery return program 250 Electronic emissions notices 251 Federal Communications Commission FCC statemen...

Page 8: ...vi ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 9: ... unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Sie irgendwelche Vorgänge durchführen Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni Certifique se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer uma das instruções Es importante que lea todas l...

Page 10: ...the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs can be used Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non RoHS Can be Non RoHS Must be RoHS Must be RoHS Non RoHS Can be RoHS Non RoHS Can sub to RoHS RoHS Must be RoHS Note A direct substitution is a ...

Page 11: ...män tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre ...

Page 12: ... Make sure that the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type v Make sure that the insulation is n...

Page 13: ...sition v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that another person who is familiar with the power off controls is near you and is available to turn off the power if necessary When you are working with powered ...

Page 14: ...statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device Attention Use No 26 AWG or larger UL listed or CSA cer...

Page 15: ...when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices T...

Page 16: ...with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations 8 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 17: ... v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product ...

Page 18: ... and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 10 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 19: ...al display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units Installation guidelines Before you install optional devices read the following information v Read the safety information that begins on page 3 and the guidelines in this section This information will help you work safely v When you install your new server take the opportunity to download a...

Page 20: ... other devices v Back up all important data before you make changes to disk drives v Have a small flat blade screwdriver available v To view the error LEDs on the system board and internal components leave the server connected to power v You do not have to turn off the server to install or replace hot swap fans redundant hot swap ac power supplies or hot plug Universal Serial Bus USB devices Howev...

Page 21: ...leased to internal server components when the server is powered on might cause the server to halt which could result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on The server supports hot plug hot add and hot swap devices and is designed to operate safely while it is tu...

Page 22: ...in its static protective package touch it to an unpainted metal surface on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not plac...

Page 23: ...llowing features and technologies v UEFI compliant server firmware UEFI replaces the basic input output system BIOS and defines a standard interface between the operating system platform firmware and external devices UEFI compliant servers are capable of booting UEFI compliant operating systems BIOS based operating systems and BIOS based adapters as well as UEFI compliant adapters Note This server...

Page 24: ...stics programs are stored on the integrated USB memory It collects and analyzes system information to aid in diagnosing server problems The diagnostics programs collect the following information about the server System configuration Network interfaces and settings Installed hardware EasyLED diagnostics status Service processor status and configuration Vital product data firmware and UEFI formerly ...

Page 25: ...tion installed If a problem occurs with the primary Ethernet connection and the optional Ethernet daughter card is installed on the server all Ethernet traffic that is associated with the primary connection is automatically switched to the optional redundant Ethernet daughter card connection If the applicable device drivers are installed this switching occurs without data loss and without user int...

Page 26: ...l features that are installed and the power management optional features that are in use 2 The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated...

Page 27: ...management RJ 45 for connection to a dedicated systems management network v Support for remote management presence through an optional virtual media key v One Broadcom dual port 10 100 1000 Ethernet controller with TCP IP Offload Engine TOE support second identical Ethernet controller on an optional internal adapter card v One serial port shared with the Integrated Management Module IMM v Four Uni...

Page 28: ...ectly from the program s interface EasyManage The ThinkServer EasyManage Core Server provides centralized hardware and software inventory management and secure automated system management through a centralized console The ThinkServer EasyManage Agent enables other clients on the network to be managed by the centralized console The ThinkServer EasyManage Core Server is supported on 32 bit Windows S...

Page 29: ...blems a Document error codes and system board LEDs v System error codes See the Installation and User Guide for information about a specific error code v See the Installation and User Guide for the location of the system board LEDs v Software or operating system error codes See the documentation for the software or operating system for information about a specific error code See the manufacturer s...

Page 30: ...ng steps Note Changes are made periodically to the Lenovo Web site The actual procedure might vary slightly from what is described in this document a Go to http www lenovo com support b Enter your product number machine type and model number or select Servers and Storage from the Select your product list c From Family list select ThinkServer and click Continue d Click Downloads and drivers to down...

Page 31: ...ment known problems and suggested solutions To search for hints and tips complete the following steps the actual procedure might vary slightly from what is described in this document Note Changes are made periodically to the Lenovo Web site 1 Go to http www lenovo com support 2 Select Servers and Storage from the Product list 3 From the Family list select ThinkServer RD210 and click Continue 4 Cli...

Page 32: ... If you have completed the diagnostic procedure and the problem remains the problem might not have been previously identified by Lenovo After you have verified that all code is at the latest level all hardware and software configurations are valid and no light path diagnostics LEDs or log entries indicate a hardware component failure contact Lenovo or an approved warranty service provider for assi...

Page 33: ...or code See the manufacturer s Web site for documentation v Light path diagnostics LEDs See the Installation and User Guide for information about LEDs that are lit b Collect system data Run Dynamic System Analysis DSA Preboot diagnostics program to collect information about the hardware firmware software and operating system Have this information available when you contact Lenovo or an approved wa...

Page 34: ... to download firmware updates When you click an update an information page is displayed including a list of the problems that the update fixes Review this list for your specific problem however even if your problem is not listed installing the update might solve the problem b Check for and correct an incorrect configuration If the server is incorrectly configured a system function can fail to work...

Page 35: ...lick Continue 4 Click on Hints and Tips d Check for and replace defective hardware If a hardware component is not operating within specifications it can cause unpredictable results Most hardware failures are reported as error codes in a system or operating system log Hardware errors are also indicated by light path diagnostics LEDs See the Installation and User Guide for more information Troublesh...

Page 36: ...stic programs provide problem isolation configuration analysis and error log collection The diagnostic programs are the primary method of testing the major components of the server and are stored in integrated USB memory The diagnostic programs collect the following information about the server System configuration Network interfaces and settings Installed hardware Light path diagnostics status Se...

Page 37: ...ckpoint codes on page 41 for more information POST When you turn on the server it performs a series of tests to check the operation of the server components and some optional devices in the server This series of tests is called the power on self test or POST If a power on password is set you must type the password and press Enter when prompted for POST to run Chapter 5 Diagnostics 29 ...

Page 38: ...troubleshooting an error be sure to clear the RMM system event log so that you can find current errors more easily Entries that are written to the RMM system event log during the early phase of POST show an incorrect date and time as the default time stamp however the date and time are corrected as POST continues Each system event error log entry appears on its own page To move from one entry to t...

Page 39: ...iagnostic programs see Running the diagnostic programs on page 54 To view the RMM system event log complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics appears press F2 If you have set both a power on password and an administrator password you must type the ad...

Page 40: ...r Configuration and Boot Management program save the configuration and restart the server 2 Update the system firmware to the latest level see the information in Installation and User Guide 3 Reseat the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only Microprocessor 4 Replace the following components one at a time in ...

Page 41: ...tion and Boot Management program select Load Default Settings and save the settings 2 Reseat the following components one at a time in the order shown restarting the server each time a Battery b Failing device if the device is a FRU then it must be reseated by a trained service technician only 3 Replace the following components one at a time in the order shown restarting the server each time a Bat...

Page 42: ...board 187 VPD serial number not set 1 Run the Server Configuration and Boot Management program set the serial number and save the configuration 2 Trained service technician only Replace the system board 189 An attempt was made to access the server with an incorrect password Restart the server and enter the administrator password then run the Server Configuration and Boot Management program and cha...

Page 43: ...e a Keyboard b Trained service technician only System board 1600 Service processor not functioning 1 Trained service technician only Replace the system board 178x Fixed disk error Note x is the drive that has the error 1 Run the hard disk drive diagnostics tests on drive x 2 Reseat the following components a Hard disk drive b Cable from the system board to the backplane 3 Replace the following com...

Page 44: ... ROM code 2 Server Configuration and Boot Management program select Startup Options and change the boot sequence to change the load order of the optional device ROM code 3 Run the Server Configuration and Boot Management program and disable some other resources if their functions are not being used to make more space available v Select Startup Options then Planar Ethernet PXE DHCP to disable the o...

Page 45: ...starting the server each time a Cable from hard disk drive backplane to system board b Hard disk drive c Hard disk drive backplane d Trained service technician only System board 8603 Pointing device error 1 Reseat the pointing device 2 Replace the following components one at a time in the order shown restarting the server each time a Pointing device b Trained service technician only System board 0...

Page 46: ...processor 1 1 Update the UEFI code again 2 Trained service technician only Replace the microprocessor I9990301 Hard disk drive boot sector error 1 Reseat the following components a Hard disk drive b Hard disk drive backplane cable 2 Replace the following components one at a time in the order shown restarting the server each time a Hard disk drive backplane cable b Hard disk drive c Hard disk drive...

Page 47: ...tion about diagnosing microprocessor problems v Before running the diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage ada...

Page 48: ...w ibm com servers eserver serverproven compat us d Make sure the server is cabled correctly e Check all cables and power cords f Set all display controls to the middle positions g Turn on all external devices h Turn on the server i Check the system error LED on the operator information panel If it is flashing check the light path diagnostics LEDs j Check for the following results v Successful comp...

Page 49: ...eckpoint codes The UEFI checkpoint codes might change because of code sequence and timing changes or when the UEFI code is updated See http www lenovo com supportfor checkpoint code information Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a p...

Page 50: ...the server Look at the system service label on the top of the server which gives an overview of internal components that correspond to the LEDs on the light path diagnostics panel This information and the information in Light path diagnostics LEDs on page 44 can often provide enough information to diagnose the error 3 Remove the server cover and look inside the server for lit LEDs A lit LED on or ...

Page 51: ...able 4 on page 143 identifies the components associated with each power channel and the order in which to troubleshoot the components The following illustration shows the LEDs on the riser card PCI Slot 1 error LED PCI Slot 2 error LED Chapter 5 Diagnostics 43 ...

Page 52: ...LEDs A B C D E or 240v AUX on the system board are lit also see the entries about power channel error LEDs in Solving power problems on page 143 See Power supply LEDs on page 50 for the location of the power channel error LEDs 2 Check the power supply LEDs for an error indication AC LED and DC LED are not both lit or the information LED is lit Replace a failing power supply 3 Remove optional devic...

Page 53: ...curred 1 Check the microprocessors that were just installed to make sure that they are compatible with each other see the Installation and User Guide 2 Trained service technician only Replace an incompatible microprocessor 3 Check the system error logs for information about the error Replace any components that are indicated CPU A microprocessor has failed 1 Make sure that the failing microprocess...

Page 54: ...asyLED diagnostics panel The EasyLED diagnostics panel is located on the top of the operator information panel To access the diagnostics panel slide the blue release button on the operator information panel to the left Pull forward on the operator panel until the hinge of the panel is free of the server chassis Then pull down on the operator panel so that you can view the diagnostics panel informa...

Page 55: ...t checkpoint codes There are two types of checkpoint codes field programmable gate array FPGA hardware checkpoint codes and UEFI checkpoint codes The UEFI checkpoint codes might change because of code sequence and timing changes or when the server firmware is updated v Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a...

Page 56: ... LINK Reserved PS A power supply has failed 1 Check the power supply LEDs for an error indication AC LED and DC LED are not both lit See Power supply LEDs on page 50 for more information 2 Make sure that the failing power supply is correctly seated 3 Replace the failed power supply PCI An error has occurred on a PCI bus or on the system board An additional LED will be lit next to a failing PCI slo...

Page 57: ...the DIMMs to a supported configuration 2 If the CNFG LED is not lit one of the following conditions should be present v The server did not boot and a failing DIMM LED is lit a Check for a PFA log event in the System Event Log SEL b Reseat the DIMM c If the problem remains move the DIMM to a different slot 1 If the DIMM LED lights up on the system board that corresponds to this new DIMM socket repl...

Page 58: ... the Setup utility and select System Information then select System Summary and then select Processor Details b Trained service technician only Replace an incompatible microprocessor c If the failure remains call for service VRM Reserved DASD A hard disk drive error has occurred A hard disk drive has failed or is missing 1 Check the LEDs on the hard disk drives for the drive with a lit status LED ...

Page 59: ... supply LEDs The following table describes the problems that are indicated by various combinations of the ac power supply LEDs and the power on LED on the operator information panel and suggested actions to correct the detected problems Chapter 5 Diagnostics 51 ...

Page 60: ... supply Off On On Faulty power supply Replace the power supply On Off Off Power supply not fully seated faulty system board or faulty power supply 1 Reseat the power supply 2 If the 240V Failure LED on the system board is lit have the system board replaced 3 If the 240V Failure LED on the system board is not lit replace the power supply Typically indicates a power supply is not fully seated On Off...

Page 61: ... server See your operating system documentation for information about shutting down the operating system Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are ...

Page 62: ...tic programs To run the diagnostic programs complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt Press F2 for Dynamic System Analysis DSA is displayed press F2 Note The Preboot DSA diagnostic program might appear to be unresponsive for an unusual length of time when you start th...

Page 63: ...ng results Passed The test was completed without any errors Failed The test detected an error Aborted The test could not proceed because of the server configuration Additional information concerning test failures is available in the extended diagnostic results for each test Viewing the test log To view the test log when the tests are completed type the view command in the DSA interactive menu or s...

Page 64: ...at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 6 Turn off and restart the system if necessary to recover from a hung state 7 Run the test ...

Page 65: ...latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to displ...

Page 66: ...oprocessor and heat sink on page 218 11 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERVCALL 089 901 xxx CPU CPU Stress Test Failed Test failure 1 Turn off and restart the system if necessary to recover from a hung state 2 Make sure that th...

Page 67: ...n page 218 9 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERVCALL 166 801 xxx RMM 12C Test Aborted RMM 12C test canceled the RMM returned an incorrect response length 1 Turn off the system and disconnect it from the power source You must di...

Page 68: ...completed for an unknown reason 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SER...

Page 69: ...M 12C test canceled the node is busy try later 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview ...

Page 70: ...invalid command 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sur...

Page 71: ...C test canceled invalid command for the given LUN 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docvi...

Page 72: ...e processing the command 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5...

Page 73: ...rted RMM 12C test canceled out of space 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid...

Page 74: ...led or invalid reservation ID 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV ...

Page 75: ...M 12C test canceled request data was truncated 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview ...

Page 76: ...ata length is invalid 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Ma...

Page 77: ...t canceled request data field length limit is exceeded 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support ...

Page 78: ...ter is out of range 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make...

Page 79: ...canceled cannot return the number of requested data bytes 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com suppo...

Page 80: ...data or record is not present 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV ...

Page 81: ...C test canceled invalid data field in the request 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docvi...

Page 82: ...r the specified sensor or record type 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid p...

Page 83: ...est canceled a command response could not be provided 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support d...

Page 84: ...te a duplicated request 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 ...

Page 85: ... code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 6 Run the...

Page 86: ... provided RMM initialization is in progress 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss...

Page 87: ...12C test canceled the destination is unavailable 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docvie...

Page 88: ...mand insufficient privilege level 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1S...

Page 89: ...M 12C test canceled cannot execute the command 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview ...

Page 90: ... disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown i...

Page 91: ... the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA diagnostic event log in the Firmwar...

Page 92: ...he power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA diagnostic event log in the Firmware VPD section for this component For the latest level...

Page 93: ...he RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA diagnostic code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware ...

Page 94: ...tem and disconnect it from the power source You must disconnect the system from ac power to reset the RMM c After 45 seconds reconnect the system to the power source and turn on the system d Run the test again e Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA f Make sure that the RMM firmware is at the ...

Page 95: ...he power source You must disconnect the system from ac power to reset the RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed f...

Page 96: ...source You must disconnect the system from ac power to reset the RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware l...

Page 97: ...MM indicates a failure in the microprocessor bus a Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docvie...

Page 98: ...the RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD sectio...

Page 99: ... system from ac power to reset the RMM b After 45 seconds reconnect the system to the power source and turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event...

Page 100: ...turn on the system c Run the test again d Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA e Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm...

Page 101: ...ilure in the memory bus 8 Turn off the system and disconnect it from the power source 9 Remove all DIMMs see Removing a memory module DIMM on page 186 10 Install the minimum memory configuration for the system To determine the minimum memory configuration for your system see Features and technologies on page 15 11 Reconnect the system to the power source and turn on the system 12 Make sure that th...

Page 102: ...gain 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 M...

Page 103: ...RMM indicates a failure in the memory card 1 SPD bus 10 Install the minimum memory configuration for the system see Removing a memory module DIMM on page 186 and Installing a DIMM on page 192 To determine the minimum memory configuration for your system see Features and technologies on page 15 11 Reconnect the system to the power source and turn on the system 12 Make sure that the reported memory ...

Page 104: ...gain 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 M...

Page 105: ...MM 12C Test Failed The RMM indicates a failure in the memory card 2 SPD bus 10 Install the minimum memory configuration for the system see Installing a DIMM on page 192 To determine the minimum memory configuration for your system see Features and technologies on page 15 11 Reconnect the system to the power source and turn on the system 12 Make sure that the reported memory size is the same as the...

Page 106: ...gain 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 M...

Page 107: ...tes a failure in the memory card 3 SPD bus 10 Install the minimum memory configuration for the system see Installing a DIMM on page 192 To determine the minimum memory configuration for your system see Features and technologies on page 15 11 Reconnect the system to the power source and turn on the system 12 Make sure that the reported memory size is the same as the installed memory size 13 Run the...

Page 108: ...ke sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2...

Page 109: ...M 12C Test Failed The RMM indicates a failure in the memory card 4 SPD bus 10 Install the minimum memory configuration for the system see Installing a DIMM on page 192 To determine the minimum memory configuration for your system see Features and technologies on page 15 11 Reconnect the system to the power source and turn on the system 12 Make sure that the reported memory size is the same as the ...

Page 110: ...set the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD se...

Page 111: ...he power source You must disconnect the system from ac power to reset the RMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed f...

Page 112: ...e power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed fi...

Page 113: ... system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the RMM firmware is at the latest level The installed firmware level is shown in the DSA event...

Page 114: ...e to the cable Replace the operator information panel cable if it is damaged 2 Run the test again 3 Replace the operator information panel assembly see Removing the operator information panel assembly on page 160 and Installing the operator information panel assembly on page 161 4 Run the test again 201 801 xxx Memory Memory Test Aborted Test canceled the system UEFI programmed the memory controll...

Page 115: ...his component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 201 803 xxx Memory Memory Test Aborted Test canceled could not enable the processor cache 1 Turn off and restart the system 2 Run the test again 3 Make sure that the system UEFI code is at the latest lev...

Page 116: ...2T and select your system to display a matrix of available firmware 4 Run the test again 201 806 xxx Memory Memory Test Aborted Test canceled the memory controller fast scrub operation was not completed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the system UEFI code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD se...

Page 117: ...t level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 201 809 xxx Memory Memory Test Aborted Test canceled program error operation running fast scrub 1 Turn ...

Page 118: ... Action 201 810 xxx Memory Memory Test Aborted Test canceled unknown error code xxx received in COMMONEXIT procedure 1 Turn off and restart the system 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure that the system UEFI code is at the latest level The installed firmwar...

Page 119: ...and disconnect it from the power source 2 Reseat DIMM z see Removing a memory module DIMM on page 186 and Installing a DIMM on page 192 3 Reconnect the system to power and turn on the system 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the system UEFI code is at the latest level Th...

Page 120: ...ower source 2 Reseat DIMM z see Removing a memory module DIMM on page 186 and Installing a DIMM on page 192 3 Reconnect the system to power and turn on the system 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the system UEFI code is at the latest level The installed firmware level i...

Page 121: ...FI code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 Turn off and restart the system if necessary to recover from a hung state 6 Ru...

Page 122: ...med only by a trained service technician Message number Component Test State Description Action 202 901 xxx Memory Memory Stress Test Failed Test failure 1 Run the standard memory test to validate all memory 2 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Turn off the system and disconnect it from p...

Page 123: ...support docview wss uid psg1SERV DSA 2 Run the test again 3 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Make sure that the system firmware is at the latest level The ...

Page 124: ... 3 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized 4 Run the test again 5 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 6 Run the test again 7 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid ...

Page 125: ...W DVD drive on page 214 6 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERVCALL 215 901 xxx Optical Drive v Verify Media Installed v Read Write Test v Self Test Messages and actions apply to all three tests Aborted Drive media is not detecte...

Page 126: ...d actions apply to all three tests Failed Read miscompare 1 Insert a CD or DVD into the drive or try a new media and wait for 15 seconds 2 Run the test again 3 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information go to http www ibm com support docview wss uid ...

Page 127: ... drive 1 Insert a CD or DVD into the drive or try a new media and wait for 15 seconds 2 Run the test again 3 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV D...

Page 128: ...tions apply to all three tests Failed A read error occurred 1 Insert a CD or DVD into the drive or try a new media and wait for 15 seconds 2 Run the test again 3 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information go to http www ibm com support docview wss ui...

Page 129: ...Tape Test Tape Alert Check Test Failed An error was found in the tape alert log page 1 Clean the tape drive using the appropriate cleaning media and insert new media 2 Run the test again 3 Clear the error log 4 Run the test again 5 Make sure that the drive firmware is at the latest level For the latest level of drive firmware and software for tape drives and libraries go to http www ibm com suppor...

Page 130: ...tape drives and libraries go to http www ibm com support docview wss uid psg1TAPE FILES 5 Run the test again 6 Replace the tape drive 7 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service go to http www ibm com support docview wss uid psg1SERVCALL Failed Media error 1 Clean the tape drive using t...

Page 131: ...Action Failed Drive hardware error 1 Check the tape drive cabling for loose or broken connections or damage to the cable Replace the cable if it is damaged 2 Clean the tape drive using the appropriate cleaning media and insert new media 3 Run the test again 4 Make sure that the drive firmware is at the latest level For the latest level of drive firmware and software for tape drives and libraries g...

Page 132: ...evel is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the system has stopped responding turn off and restart the system 6 Make sure that the drive firmware is at the latest level For t...

Page 133: ... latest level of drive firmware and software for tape drives and libraries go to http www ibm com support docview wss uid psg1TAPE FILES 4 Run the test again 5 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 6 Run the test again 7 Make sure that the system firmware is at the latest level The installed f...

Page 134: ...ice For information about contacting and sending data to IBM Service go to http www ibm com support docview wss uid psg1SERVCALL 405 901 xxx BroadCom Ethernet Device Test Control Registers Failed 1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go...

Page 135: ...atest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Replace the component that is causing the error If the error is caused by an adapter replace the ...

Page 136: ...are level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Replace the component that is causing the error If the error is caused by an adapter replace the adapter see Removing a PCI adap...

Page 137: ...or the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section of the DSA event log If the Ethernet device is sharing interrupts if possible use the Server Configuration and Boot Management program to assign a unique in...

Page 138: ...e go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section of the DSA event log If the Ethernet device is sharing interrupts if possible use the Server Configuration and Boot Management program to assign a unique interrupt to the device 4 Replac...

Page 139: ...rect 2 Make sure that the component firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 3 Run the test again 4 Replace the component that is causing the...

Page 140: ...ed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Replace the component that is causing the error If the error is caused by an adapter replace the adapter see Removing a ...

Page 141: ...in 3 Replace the component that is causing the error If the error is caused by an adapter replace the adapter see Removing a PCI adapter on page 179 and Installing a PCI adapter on page 180 Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 4 If the failure remains collect the data from the DSA event log and s...

Page 142: ...sed Flag 23 Library Scan Retry W This flag is set when a high retry count threshold is passed during an operation to scan the bar code on a cartridge before the operation succeeds This flag is internally cleared when another bar code scanning operation is attempted Recovering the UEFI code If the UEFI code has become damaged such as from a power failure during an update you can recover the uEFI co...

Page 143: ...mary page complete the following steps 1 Turn off the server and disconnect all power cords and external cables 2 Remove the server cover See Removing the cover on page 159 for more information 3 Locate the UEFI boot recovery jumper block J29 on the system board 4 Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode 5 Insert the UEFI recovery diskette into the diskett...

Page 144: ...ictory The system event error log can contain messages of three types Information Information messages do not require action they record significant system level events such as when the server is started Warning Warning messages do not require immediate action they indicate possible problems such as when the recommended maximum ambient temperature is exceeded Error Error messages might require act...

Page 145: ...ER SPEC LED on the light path diagnostics panel is lit or any of the four power channel error LEDs A B C or D on the system board are lit see the entries about power channel error LEDs in Solving power problems on page 143 See Power supply LEDs on page 50 for the location of the power channel error LEDs 2 If the actions in Solving power problems on page 143 do not identify a defective component co...

Page 146: ...e system board 5v critical under voltage fault 1 Remove the following devices which are powered by 5 volts v All PCI adapters v USB devices v CD RW DVD drive v Tape drive if one is installed v Hard disk drive backplane 2 Reinstall each I O device removed in step 1 one at a time restarting the server each time to isolate a defective device Replace any defective device 3 If the error continues repla...

Page 147: ...efective adapter Replace any defective adapter 3 If the error continues trained service technician only replace the system board 3 3V Bus Fault 1 Remove all PCI adapters 2 Reinstall each PCI adapter one at a time restarting the server each time to isolate a defective adapter Replace any defective adapter 3 If the error continues trained service technician only replace the system board Power Good F...

Page 148: ...an n Fault n the fan number 1 Make sure that the connector on the fan is not damaged 2 Make sure that the fan connector on the system board is not damaged 3 Make sure that the fan is fully installed press down on the fan 4 Reseat fan n 5 Replace fan n Hard Drive n Fault n the hard disk drive number 1 Reseat hard disk drive n 2 Replace hard disk drive n Hard drive n removal detected n the hard disk...

Page 149: ...NMI 1 If the MEM LED on the light path diagnostics panel is lit complete the following steps a Check the other system logs for related entries and actions b Reinstall the server device drivers c Reinstall the operating system 2 If the error LED for PCI slot 1 or PCI slot 2 on the riser card is lit complete the following steps a Remove the adapter from the PCI slot that has the lit error LED b If t...

Page 150: ... to the airflow that the air baffles are in place and correctly installed and that the server cover is installed and completely closed 2 Make sure that the heat sink for microprocessor n is installed correctly CPU n non recoverable over temperature fault 1 Make sure that the fans are operating that there are no obstructions to the airflow that the air baffles are in place and correctly installed a...

Page 151: ...er RD220 Type 3729 3779 3797 and 3798 on page 231 to determine whether a component is a FRU Table 4 Components associated with power channel error LEDs Power channel error LED Components A CD DVD drive optical drive fans hard disk drives hard disk drive backplanes B PCI riser card assembly in PCI connector 1 on the system board DIMMs 1 through 16 microprocessor 2 C Tape drive if one is installed S...

Page 152: ...e diagnostic SCSI Attached Disk Test Solving Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by T...

Page 153: ...re that the hub and network are operating and that the correct device drivers are installed v Check for operating system specific causes of the problem v Make sure that the device drivers on the client and server are using the same protocol If the Ethernet controller still cannot connect to the network but the hardware appears to be working the network administrator must investigate other possible...

Page 154: ...ps Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom Do diagnostics fail What when where single or m...

Page 155: ...configuration ever worked What changes if any were made before it failed Is this the original reported failure or has this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v UEFI code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups betwe...

Page 156: ...148 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 157: ...sting ThinkServer RD220 Type 3729 3779 3797 and 3798 on page 231 to determine whether a component is a Tier 1 CRU Tier 2 CRU or FRU For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document Locations Front view The following illustration shows the controls light emitting diodes LEDs and connectors on the front of the server...

Page 158: ...D 7 Locator button locator LED 3 Ethernet activity LEDs 8 Ethernet activity LEDs 4 Information LED 9 Power control button power on LED 5 System error LED System board internal connectors The following illustration shows the internal connectors on the system board 1 Battery 12 Fan connector 2 150 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 159: ...configuration cable connector 7 Optical drive connector 18 SAS riser card connector 8 Front video USB connector 19 Auxiliary power for PCI Express graphics adapter connector 9 Reserved 20 Microprocessor 2 10 Fan connector 1 21 PCI riser connector 2 11 Reserved 22 Virtual media key connector System board external connectors The following illustration shows the external input output connectors on th...

Page 160: ...ustration are reserved See the section about recovering the unified extensible firmware interface UEFI code in the Hardware Maintenance Manual for information about using the UEFI boot recovery jumper The following illustration shows the switches and jumpers on the system board Table 5 Callout descriptions Jumper name Jumper setting 152 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Main...

Page 161: ...escription 8 Off Reserved 7 Off Reserved 6 Off Reserved 5 Off Power on password override Changing the position of this switch bypasses the power on password check the next time the server is turned on and starts the Setup utility so that you can change or delete the power on password You do not have to move the switch back to the default position after the password is overridden Changing the posit...

Page 162: ...15 Power channel B LED 4 IMM heartbeat LED 16 Power channel C error LED 5 PCI riser 1 LED 17 Power channel D error LED 6 Microprocessor 1 error LED 18 Power channel E error LED 7 DIMMs 1 8 error LEDs 19 Power channel F error LED 8 Reserved 20 240 V AUX channel error LED 9 Fan 1 error LED 21 SAS riser missing LED 10 Reserved 22 System board error LED 11 Fan 2 error LED 23 Microprocessor 2 error LED...

Page 163: ...rver contains the following riser card 1 USB connector 2 PCI Express RAID adapter 3 SAS error LED A tape enabled model server contains the following riser card 1 USB connector 2 PCI Express RAID adapter 3 SATA tape signal 4 Tape power 5 SAS error LED 6 USB tape PCI riser card adapter connectors The following illustration shows the connectors on the PCI riser card for user installable PCI adapters ...

Page 164: ...procedures for customer replaceable units Major components of the server Blue on a component indicates touch points where you can grip the component to remove it from or install it in the server open or close a latch and so on Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support h...

Page 165: ...e instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component Chapter 6 Removing and installing FRUs 157 ...

Page 166: ... illustrations show the major components in the server Note The illustrations in this document might differ slightly from your hardware 158 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 167: ...ot found but the server is otherwise working correctly If the server is not working correctly see the Diagnosing a problem on page 21 for diagnostic information To remove the cover complete the following steps 1 Read the safety information in the Installation and User Guide document 2 If you are planning to view the error LEDs that are on the system board and components leave the server connected ...

Page 168: ... For proper cooling and airflow install the server cover before you turn on the server To install the server cover complete the following steps 1 Align the cover over the server until the cover edges slip in position over the chassis 2 Press down the cover release latch 1 on the front of the cover while sliding the cover forward toward the front of the server until the cover is completely closed R...

Page 169: ...rator information panel assembly To install the replacement operator information panel assembly complete the following steps 1 Slide the operator information panel assembly into the server until it clicks into place 2 Inside the server connect the cable to the rear of the operator information panel assembly 3 Install the cover see Installing the server cover on page 160 4 Slide the server into the...

Page 170: ...211 for details 6 To obtain more working room remove the fans and the fan bracket see Removing a hot swap fan on page 196 and Removing the fan bracket on page 198 7 Disconnect the backplane cables 8 Lift the backplane out of the server by pulling it toward the rear of the server then lifting it up 9 If you are instructed to return the backplane follow all packaging instructions and use any packagi...

Page 171: ...ee Installing the fan bracket on page 200 and Installing a hot swap fan on page 197 7 Install the cover see Installing the server cover on page 160 8 Slide the server into the rack 9 Reconnect the external cables then reconnect the power cords and turn on the peripheral devices and the server Internal cable routing and connectors The following illustration shows the internal routing and connectors...

Page 172: ... with a shared connector on both ends The following illustration shows the internal routing and connector for the SATA cable 1 The following illustration shows the internal routing and connector for the operator information panel cable 164 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 173: ...nector for the USB video cable Note The USB cable is routed under the video cable and then both the USB and video cables are routed under the cable retention tab and the top cover latch receptacle 1 Top cover latch receptacle 2 Cable retention tab 3 Video cable 4 USB cable Chapter 6 Removing and installing FRUs 165 ...

Page 174: ...ration cable 3 backplane connectors 1 The following illustrations show the internal routing for the SAS hard disk drive backplane cables 1 DIMM air baffle 2 SAS expander card 3 New backplane 166 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 175: ... riser card assemblies that each contain two PCI Express x8 connectors You can replace a PCI Express riser card assembly with a riser card assembly that contains one PCI Express Gen 2 x16 connector See http www lenovo com thinkserver for a list of riser card assemblies that you can use with the server Chapter 6 Removing and installing FRUs 167 ...

Page 176: ... all external cables 3 Slide the server out of the rack 4 Remove the cover see Removing the cover on page 159 5 Grasp the assembly at the front tab and rear edge and lift it to remove it from the server Place the riser card assembly on a flat static protective surface Installing a PCI riser card assembly To install a PCI riser card assembly complete the following steps 168 ThinkServer RD220 Types ...

Page 177: ...l cable routing and connectors on page 163 4 Align the PCI riser card assembly with the selected PCI riser connector on the system board v PCI riser connector 1 Carefully fit the two alignment slots on the side of the assembly onto the two alignment brackets in the side of the chassis v PCI riser connector 2 Carefully align the bottom edge the contact edge of the riser card assembly with the PCI r...

Page 178: ...led in a PCI riser card assembly the second expansion slot is not available 2 If you are replacing a high power graphics adapter you might need to disconnect the internal power cable from the system board before removing the adapter To remove an adapter from a PCI expansion slot complete the following steps 1 Adapter 2 PCI riser card assembly 3 Adapter connectors 1 Read the safety information that...

Page 179: ... supplied to you Installing a PCI adapter in a PCI riser card assembly To ensure that a ServeRAID 10i ServeRAID 10is or ServeRAID 10M adapter works correctly in your server make sure that the adapter firmware is at the latest level Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of co...

Page 180: ...lot 1 or 3 in the riser card remove the full length adapter bracket 1 from underneath the top of the riser card assembly and insert it in the two openings 2 in the end of the upper expansion slot of the riser card assembly b Press the bracket tab 3 and slide the bracket to the right until it clicks into place c Align the adapter with the PCI connector on the riser card and the guide on the externa...

Page 181: ...n the rear of the assembly with the guides on the rear of the server 4 Press down on the assembly Make sure that the riser card assembly is fully seated in the riser card connector on the system board 5 Perform any configuration tasks that are required for the adapter 6 Install the server cover see Completing the installation on page 227 7 Slide the server into the rack 8 Reconnect the external ca...

Page 182: ...upper riser card PCI slot and will replace it with a shorter adapter or no adapter you must remove the full length adapter bracket from the end of the riser card assembly and return the bracket to its storage location To remove and store the full length adapter bracket complete the following steps 1 Press the bracket tab 3 and slide the bracket to the left until the bracket falls free of the riser...

Page 183: ...teps 1 Read the safety information that begins on page 3 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 53 3 Remove the cover 4 Remove PCI riser card assembly 2 see Removing a PCI riser card assembly on page 167 5 Grasp the top of the air baffle and lift the air baffle out of the server Attention For proper cooling...

Page 184: ...r see Removing the cover on page 159 4 Align the tab on the left side of the microprocessor 2 air baffle with the slot in the right side of the power supply cage 5 Align the pin on the bottom of the microprocessor air baffle with the hole on the system board retention bracket 6 Lower the microprocessor 2 air baffle into the server making sure all cables are out of the way Attention For proper cool...

Page 185: ...embly 1 To remove the DIMM air baffle complete the following steps 1 Read the safety information that begins on page 3 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 53 3 Remove the cover see Removing the cover on page 159 4 Remove PCI riser card assembly 1 see Removing a PCI riser card assembly on page 167 5 Place...

Page 186: ... 3 Remove the cover 4 Make sure that PCI riser card assembly 1 is removed see Removing a PCI riser card assembly on page 167 5 Align the DIMM air baffle with the DIMMs and the back of the fans 6 Lower the air baffle into place making sure all cables are out of the way 7 Install PCI riser card assembly 1 Attention For proper cooling and airflow replace all air baffles before you turn on the server ...

Page 187: ...ation that begins on page 3 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the server on page 53 3 Press down on the left and right side rack latches and slide the server out of the rack enclosure until both slide rails lock then remove the cover see Removing the cover on page 159 Chapter 6 Removing and installing FRUs 179 ...

Page 188: ...mper settings on the adapter follow the instructions that come with the adapter v To ensure that a ServeRAID 10i ServeRAID 10is or ServeRAID 10M adapter works correctly in your UEFI based server make sure that the adapter firmware is at the latest level Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that ...

Page 189: ...E fixed System board SAS or RAID The following illustration shows the adapter connectors on the PCI riser card assembly 1 Adapter 2 PCI riser card assembly 3 Adapter connectors To install a PCI adapter complete the following steps 1 Read the safety information that begins on page 3 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning off the s...

Page 190: ... the guide on the external end of the PCI riser card assembly c Press the adapter firmly into the adapter connector on the riser card 1 Adapter 2 PCI riser card assembly 3 Adapter connectors 8 Connect any required cables to the adapter Attention v When you route cables do not block any connectors or the ventilated space around any of the fans v Make sure that cables are not routed on top of compon...

Page 191: ...rd connector on the system board align the rear of the assembly with the guides on the rear of the server 10 Press down on the assembly Make sure that the riser card assembly is fully seated in the PCI riser card connector on the system board 11 Perform any configuration tasks that are required for the adapter If you have other optional devices to install or remove do so now Otherwise go to Comple...

Page 192: ...rd PCI slot and will replace it with a shorter adapter or no adapter you must remove the full length adapter bracket from the end of the riser card assembly and return the bracket to its storage location To remove and store the full length adapter bracket complete the following steps 1 Press the bracket tab 3 and slide the bracket to the left until the bracket falls free of the riser card assembly...

Page 193: ...ternal cables 3 Slide the server out of the rack 4 Remove the cover see Removing the cover on page 159 5 Locate the virtual media key on the system board Grasp it and carefully pull it off the virtual media key connector pins Installing a virtual media key IMM Premium enables the IMM remote presence and blue screen capture capability This feature provides graphical console redirection with remote ...

Page 194: ...on the system board Press the virtual media key down into the connector until it is firmly seated on the system board If you have other optional devices to install or remove do so now Otherwise go to Completing the installation on page 227 Removing a memory module DIMM To remove a DIMM complete the following steps 1 Read the safety information that begins on page 3 2 Turn off the server and periph...

Page 195: ...the DIMM connector and lift the DIMM 1 from the connector 8 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a memory module The following notes describe the types of dual inline memory modules DIMMs that the server supports and other information that you must consider when installing DIMMs C...

Page 196: ...mory modules for the server v The server supports a maximum of 16 single rank or dual rank DIMMs v The server supports three single rank or dual rank DIMMs per channel The following table shows an example of the maximum amount of memory that you can install using ranked DIMMs Table 8 Maximum memory installation using ranked DIMMs Number of DIMMs Number of ranks DIMM size Total memory 16 Single ran...

Page 197: ...y to single rank and dual rank DDR3 DIMM speed as it relates to the number of DIMMs in a channel When you install 1 DIMM per channel the memory runs at 1333 MHz When you install 2 DIMMs per channel the memory runs at 1066 MHz When you install 3 DIMMs per channel the memory runs at 800 MHz All channels in a server run at the fastest common frequency Mixing registered and unbuffered DIMMs is not sup...

Page 198: ...llowing information v When you use memory mirroring you must install a pair of DIMMs at a time One DIMM must be in channel 0 and the mirroring DIMM must be in the same connector in channel 1 The two DIMMs in each pair must be identical in size type rank single dual or quad and organization They do not have to be identical in speed The channels run at the speed of the slowest DIMM in any of the cha...

Page 199: ... associated with microprocessor 1 socket CPU1 The numbers within the boxes indicate the installation sequence of the DIMM pairs For example the first DIMM pair indicated within the boxes by ones 1 should be installed in DIMM connectors 3 and 6 which are associated with microprocessor 1 CPU1 Note You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2 you do not have to w...

Page 200: ...stem displays a message that indicates that the memory configuration has changed Installing a DIMM To install a DIMM complete the following steps 1 Read the safety information that begins on page 3 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables see Turning off the server on page 53 3 Remove the server cover see Removing the cover on page 159 1 DI...

Page 201: ...mly seated in the connector Important If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it 10 Install the DIMM air baffle see Installing the DIMM air baffle on page 178 11 Install PCI riser card assembly 2 if you removed it see Installing a PCI riser card assembly on page 168 If you have ot...

Page 202: ...t of the bay 7 If you are instructed to return the power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a hot swap power supply The server supports a maximum of two hot swap ac power supplies Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical cu...

Page 203: ... 2 Attention During normal operation each power supply bay must contain either a power supply or power supply filler 1 for proper cooling To install a power supply complete the following steps 1 Read the safety information that begins on page 3 2 Remove the power supply blank from the empty power supply bay by pinching the side clip and pulling the power supply blank from the bay Save the power su...

Page 204: ...s operating correctly If you have other optional devices to install or remove do so now Otherwise go to Completing the installation on page 227 Removing a hot swap fan The server comes with three replaceable fans Attention To ensure proper server operation if a fan fails replace it immediately Have a replacement fan ready to install as soon as you remove the failed fan To remove a replaceable fan ...

Page 205: ...d 6 only Table 12 lists the fan connector on the system board for each double fan See System board internal connectors on page 150 for the locations of the fan connectors Table 12 Fan connectors on the system board Fan number System board fan connector 1 2 2 4 3 6 To install any of the three replaceable fans complete the following steps 1 Read the safety information that begins on page 3 2 If you ...

Page 206: ...wise go to Completing the installation on page 227 Removing the fan bracket To replace some components or to create working room you might have to remove the fan bracket assembly Note To remove or install a fan it is not necessary to remove the fan bracket See Removing a hot swap fan on page 196 and Installing a hot swap fan on page 197 To remove the fan bracket complete the following steps 198 Th...

Page 207: ... the fans see Removing a hot swap fan on page 196 5 Remove the PCI riser card assemblies and the DIMM air baffle see Removing a PCI riser card assembly on page 167 and Removing the DIMM air baffle on page 177 6 Press the fan bracket release latches 1 toward each other to release the pins 2 and lift the fan bracket out of the server Chapter 6 Removing and installing FRUs 199 ...

Page 208: ...the DIMM air baffle see Installing a PCI riser card assembly on page 168 and Installing the DIMM air baffle on page 178 6 Install the cover see Completing the installation on page 227 7 Slide the server into the rack 8 Reconnect the external cables then reconnect the power cords and turn on the peripheral devices and the server Removing the SAS riser card and controller assembly To remove the SAS ...

Page 209: ...h toward the rear of the server and lift that end of the SAS controller assembly a little Place your fingers underneath the upper portion of the SAS riser card and lift the assembly from the system board 2 Lift the assembly out of the server Chapter 6 Removing and installing FRUs 201 ...

Page 210: ...ard and controller assembly To install the SAS riser card and controller assembly in the server complete the steps for the applicable server model v 12 drive capable server model 1 SAS controller front retention bracket 2 SAS riser card 3 SAS controller 4 Alignment post 1 Place the front end of the SAS controller in the front retention bracket and align the SAS riser card with the SAS riser card c...

Page 211: ...on on page 227 Removing a SAS controller from the SAS riser card A SAS controller is installed in a dedicated slot on the SAS riser card Important If you have installed a 4 disk drive optional expansion device in a 12 drive capable server the SAS controller is installed in a PCI riser card assembly and is installed and removed the same way as any other PCI adapter Do not use the instructions in th...

Page 212: ... SAS riser card and controller assembly on page 200 12 drive capable server model 1 SAS riser card 2 SAS controller 3 Release tab Tape enabled server model 7 Press down the retention bracket 2 and pull the SAS controller horizontally 1 out of the connector on the SAS riser card 3 8 If you are replacing the SAS controller with another supported SAS controller continue with Installing a SAS controll...

Page 213: ...acket tape enabled model servers only to the correct location for the new SAS controller See Moving the SAS controller retention bracket on page 206 then continue with the next step in this procedure 5 Turn the SAS controller so that the keys on the bottom edge align correctly with the connector on the SAS riser card in the SAS controller assembly 6 Firmly press the SAS controller horizontally int...

Page 214: ...his procedure applies only to servers that have the following SAS riser card installed 1 USB connector 2 PCI Express RAID adapter 3 SATA tape signal 4 Tape drive power 5 SAS controller error LED 6 USB tape To move the SAS controller retention bracket to a different position to accommodate the dimensions of the current SAS controller complete the following steps 1 Read the safety information that b...

Page 215: ...the bracket posts align with the holes in the SAS riser card assembly c Press the posts through the holes in the SAS riser card assembly until they click into place d Install the SAS controller on the SAS riser card see Installing a SAS controller on the SAS riser card on page 204 e Install the riser card assembly in the server see Installing the SAS riser card and controller assembly on page 202 ...

Page 216: ...he remote battery tray 3 b Lift the battery and battery carrier from the tray and carefully disconnect the remote battery cable from the interposer card on the SAS controller 1 Remote battery cable connector 2 Remote battery cable c Disconnect the battery carrier cable from the battery d Squeeze the clip on the side of the battery and battery carrier to remove the battery from the battery carrier ...

Page 217: ...he remote battery tray complete the following steps 1 Install the replacement battery on the remote battery tray a Place the replacement battery on the battery carrier from which the former battery had been removed and connect the battery carrier cable to the replacement battery b Connect the remote battery cable to the interposer card Attention To avoid damage to the hardware make sure that you a...

Page 218: ...y carrier 1 Posts 2 Battery retention clip 3 Battery 4 Battery tray 5 Post 6 Rings d Press the posts into the rings and underneath the tabs on the remote battery tray e Secure the battery to the tray with the battery retention clip 2 Install the cover Completing the installation on page 227 210 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 219: ...a hot swap hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this section The following notes describe the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive v The server supports eight 2 5 inch hot swap hard disk drives installed ...

Page 220: ...sh the tray handle to the closed locked position 6 If the system is turned on check the hard disk drive status LED to verify that the hard disk drive is operating correctly After you replace a failed hard disk drive the green activity LED flashes as the disk spins up The amber LED turns off after approximately 1 minute If the new drive starts to rebuild the amber LED flashes slowly and the green a...

Page 221: ...emoving the cover on page 159 4 Press the release tab down 1 to release the drive then while you press the tab push the drive toward the front of the server 5 From the front of the server pull the drive out of the bay 2 6 Remove the drive retention clip 1 from the drive held with alignment pins 2 7 If you are instructed to return the CD RW DVD drive follow all packaging instructions and use any pa...

Page 222: ...ing illustration shows how to remove an optional tape drive from the server 1 SAS riser card To remove a tape drive from the server complete the following steps 1 Read the safety information that begins on page 3 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Slide the server out of the rack then remove the cover see Removing the cover on page...

Page 223: ... drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a tape drive 1 SAS riser card To install a tape drive complete the following steps 1 If the tape drive came with metal spacers on the installed on the sides remove the spacers 2 Install the drive tray on the new tape drive as shown using the four screws that you removed from th...

Page 224: ... heat sink Attention v Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything Contact with any surface can compromise the thermal grease and the microprocessor socket v Dropping the microprocessor during installation or removal can damage the contacts v Do not touch the microprocessor contacts handle the microprocessor by the edges only Contaminants on...

Page 225: ...sticks to the microprocessor slightly twist the heat sink back and forth to break the seal After removal place the heat sink on its side on a clean flat surface 7 Release the microprocessor retention latch 1 by pressing down on the end moving it to the side and releasing it to the open up position 8 Open the microprocessor bracket frame 4 by lifting up the tab on the top edge Keep the bracket fram...

Page 226: ...s with different stepping levels it does not matter which microprocessor is installed in microprocessor connector 1 or connector 2 v If you are installing a microprocessor that has been removed make sure that it is paired with its original heat sink or a new replacement heat sink Do not reuse a heat sink from another microprocessor the thermal grease distribution might be different and might affec...

Page 227: ...gnment mark and the position of the notches then carefully place the microprocessor on the socket Close the microprocessor bracket frame Note The microprocessor fits only one way on the socket 1 Microprocessor 2 Alignment marks 3 Notches 4 Carefully close the microprocessor release lever to secure the microprocessor in the socket 5 Install a heat sink on the microprocessor Attention Do not touch t...

Page 228: ...ver see Completing the installation on page 227 8 Slide the server into the rack 9 Reconnect the external cables then reconnect the power cords and turn on the peripheral devices and the server Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease To replace damag...

Page 229: ... can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations To remove the battery complete the following steps 1 Read the safety information that begins on page 3 2 Follow any special handling and installation instructions that come with th...

Page 230: ...local ordinances or regulations See the Important Notices and Safety Information on the ThinkServer Documentation DVD for more information Installing the battery The following notes describe information that you must consider when you replace the battery in the server v You must replace the battery with a lithium battery of the same type from the same manufacturer 222 ThinkServer RD220 Types 3729 ...

Page 231: ...ordinances or regulations See the Important Notices and Safety Information document on the ThinkServer Documentation DVD for more information To install the replacement battery complete the following steps 1 Follow any special handling and installation instructions that come with the replacement battery 2 Insert the new battery a Hold the battery in a vertical orientation so that the smaller side ...

Page 232: ... page 159 Attention In the following step keep each heat sink paired with its microprocessor for reinstallation 4 Remove the applicable air baffle then remove the heat sink and microprocessor See Removing a microprocessor and heat sink on page 216 for instructions then continue with step 5 5 Remove the four screws that secure the heat sink retention module to the system board then lift the heat si...

Page 233: ...e following steps 1 Read the safety information that begins on page 3 2 Turn off the server and disconnect all power cords and external cables 3 Pull the power supplies out of the rear of the server just enough to disengage them from the server 4 Remove the server cover see Removing the cover on page 159 Note When you replace the system board you must either update the server with the latest firmw...

Page 234: ...eep each heat sink paired with its microprocessor for reinstallation Contact with any surface can compromise the thermal grease and the microprocessor socket a mismatch between the microprocessor and its original heat sink can require the installation of a new heat sink instead 12 Remove each microprocessor heat sink and microprocessor then place them on a static protective surface for reinstallat...

Page 235: ...ughter card 10 If necessary install the virtual media key 11 Install the PCI riser card assemblies and all adapters see Installing a PCI riser card assembly on page 168 12 Install the cover see Installing the server cover on page 160 13 Push the power supplies back into the server 14 Slide the server into the rack 15 Reconnect the external cables then reconnect the power cords and turn on the peri...

Page 236: ...he server into the rack 5 Install the server in a rack See the Rack Installation Instructions that come with the server for complete rack installation and removal instructions 6 To attach peripheral devices and connect the power cords see Connecting the cables Connecting the cables The following illustrations show the locations of the input and output connectors on the front and rear of the server...

Page 237: ...at come with the server and optional devices Use these identifiers to connect the cables to the correct connectors If the server comes with an installed operating system see the documentation that comes with the operating system for additional cabling instructions Updating the server configuration When you start the server for the first time after you add or remove an internal device external SAS ...

Page 238: ...230 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 239: ...our request you will be charged for the service v Self service CRUs these CRUs unplug or are secured by no more than two screws Examples of these types of CRUs include a USB device or the power cord Other Self service CRUs depending on product design might include hot swap hard disk drives hot swap fans hot swap power supplies memory DIMMs and RAID cards v Optional service CRUs these CRUs are isol...

Page 240: ...ng illustration shows the major components in the server The illustrations in this document might differ slightly from your hardware 232 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 241: ...dels CTO 18U 18S 18Y 18G 18M 18A 18Q 18T 18H 18R 18E 19U 19S 19Y 19G 19M 19A 19Q 19T 19H 19R 19E 46D1272 6 Microprocessor retention module models CTO All Models 49Y4822 7 Memory 1GB DDR3 1333 1Rx8 LP RDIMM models CTO 18U 18S 18Y 18G 18M 18Q 18T 18H 18R 18E 19U 19S 19Y 19G 19M 19A 19Q 19T 19H 19R 19E 46U1991 7 Memory 2GB DDR3 1333 2Rx8 LP RDIMM models CTO 46U1992 7 Memory 2GB DDR3 1333 1Rx4 LP RDIM...

Page 242: ...Remote RAID battery tray models CTO All Models 49Y5355 Chassis assembly models CTO All Models 49Y5368 Cable assembly simple swap models CTO All Models 49Y5354 Cable management arm models CTO All Models 49Y4817 HBA SAS adapter models CTO all Models 44E8701 Integrated Management Module IMM Premium HW Key models CTO 46C7528 RISER Kimmi adapter models CTO 43V7067 LSI MR10M SAS SATA controller models C...

Page 243: ...6D1264 5 Microprocessor 2 53 GHz 80 W models CTO 46D1265 5 Microprocessor 2 40 GHz 80 W models CTO 46D1266 5 Microprocessor 2 26 GHz 80 W models CTO 46D1267 5 Microprocessor 2 13 GHz 60 W models CTO 46D1268 5 Microprocessor 2 26 GHz 60 W models CTO 46D1269 5 Microprocessor 2 13 GHz 80 W models CTO 46D1270 5 Microprocessor 2 00 GHz 80 W models CTO 46D1271 5 Microprocessor Dual Core Intel Xeon E5502...

Page 244: ...bps HS HDD models CTO All Models 46U2128 Hard disk drive 500GB 2 5 7200rpm 3GB s Hot Swap SATA models CTO All Models 46U2759 Hard disk drive 160GB 2 5 7200rpm 3GB s Hot Swap SATA models CTO All Models 46U2760 SAS SATA backplane models CTO 43V7070 SAS Raid Connector models CTO 44E8796 Microprocessor air baffle included in air baffle kit N A ServeRAID battery models CTO All Models 43W4342 Remote RAI...

Page 245: ...Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Cover models CTO 49Y5363 2 PCI Express riser card assembly 1 x 16 models CTO 43V7064 3 PCI Express riser card assembly 2 x 8 models CTO 43V7063 4 Heat sink models CTO 49Y4820 5 Microprocessor 2 93 GHz 95 W models CTO 46D1262 5 Microprocessor 2 80 GHz 95 W models CTO 46D1263 5 Microprocessor 2 67 GHz 95 W models CTO 4...

Page 246: ...urn models CTO 44W3256 Hard disk drive 300Gb 2 5 SFF models CTO 46U1988 Hard disk drive 146GB 15K SFF 6Gbps HS HDD models CTO All Models 46U2117 Hard disk drive 146GB 10K SFF 6Gbps HS HDD models CTO All Models 46U2120 Hard disk drive 300GB 10K SFF 6Gbps HS HDD models CTO All Models 46U2124 Hard disk drive 73GB 15K SFF 6Gbps HS HDD models CTO All Models 46U2128 Hard disk drive 500GB 2 5 7200rpm 3GB...

Page 247: ...s CTO 46M6443 Cable operator information panel models CTO 46C4139 Cable SAS signal 165 mm models CTO 46M6439 Cable SAS signal 200 mm models CTO 46M6437 Cable USB video models CTO 46C4146 Bling Bling Ops Diag Panel models CTO 46M3560 Table 16 View 1 CRUs and FRUs Type 3798 Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Cover models CTO All Models 49Y5363 2 PCI Exp...

Page 248: ...D1271 5 Microprocessor Dual Core Intel Xeon E5502 1 86GHz 4MB L2 Cache 800MHz FSB 80w models CTO 11G 11M 11V 11E 16U 16S 16Y 16G 16M 16V 16E 46D1272 6 Microprocessor retention module models CTO All Models 49Y4822 7 Memory 1GB DDR3 1333 1Rx8 LP RDIMM models CTO 46U1991 7 Memory 2GB DDR3 1333 2Rx8 LP RDIMM models CTO 46U1992 7 Memory 2GB DDR3 1333 1Rx4 LP RDIMM models CTO 11G 11M 11V 11E 12U 12S 12Y...

Page 249: ... 16 Riser Card models CTO All Models 43V7065 17 Fan cage models CTO All Models 49Y5362 18 Fans models CTO All Models 49Y5361 19 DIMM air baffle models CTO All Models 49Y5357 Power supply bay filler models CTO All Models 49Y4821 Virtual Media Key models CTO All Models 42D0545 Ethernet card models CTO All Models 43V7073 Hard disk drive 300Gb 2 5 SFF models CTO All Models 46U1988 Hard disk drive 146G...

Page 250: ...0 Express Ethernet adapter models CTO all Models 39Y6070 BR 10i SATA SAS controller models CTO All Models 44E8690 CARRIER DAUGHT adapter models CTO All Models 44E8763 MR 10i SATA SAS controller models CTO All Models 43W4297 Op Panel adapter models CTO All Models 44E4372 ServeRAID battery models CTO All Models 43W4342 Remote RAID battery tray models CTO All Models 49Y5355 Chassis assembly models CT...

Page 251: ...9 Consumable parts Type 3797 Index Description Part number Battery 3 0 volt 33F8354 ServeRAID MR10i battery 43W4301 Table 20 Consumable parts Type 3798 Index Description Part number Battery 3 0 volt 33F8354 ServeRAID MR10i battery 43W4301 To order a consumable part go to http www lenovo com support for the information If you need help with your order call the toll free number that is listed on the...

Page 252: ...s intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed Power cords for a specific country or region are usually available only in that country or region Table 21 View 1 CRUs and FRUs Type 3729 Power cord part number Used in these co...

Page 253: ...39M5226 India 2 8M models CTO 39M5233 Brazil 2 8M models CTO 39M5247 Taiwan 2 8M models CTO Table 23 View 1 CRUs and FRUs Type 3797 Power cord part number Used in these countries and regions 39M5068 Argentina 2 8M models CTO 39M5081 US Canada 2 8M models CTO 39M5199 Japan 2 8M models CTO 39M5123 Europe 2 8M models CTO 39M5165 Italy 2 8M models CTO 39M5102 ANZ 2 8M models CTO 39M5130 Denmark 2 8M m...

Page 254: ...s CTO 11M 13M 14M 15M 16M 17M 1DM 1EM 1FM 1HM 1JM 1LM 39M5130 Denmark 2 8M models CTO 11G 13G 14G 15G 16G 17G 1DG 1EG 1FG 1HG 1JG 1LG 39M5144 S Africa 2 8M models CTO 11G 11M 13G 13M 14G 14M 15G 15M 16G 16M 17G 17M 1DG 1DM 1EG 1EM 1FG 1FM 1HG 1HM 1JG 1LG 1LM 39M5151 UK 2 8M models CTO 39M5158 Switzerland 2 8M models CTO 11G 13S 13G 14S 14G 15S 15G 16S 16G 17S 17G 1DG 1EG 1FS 1FG 1HG 1JG 1LS 1LG 39...

Page 255: ...in these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The informati...

Page 256: ...Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others Important notes Processor speed indicates the internal cloc...

Page 257: ...recycling offerings can be found on Lenovo s Internet site at http www lenovo com lenovo environment recycling Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable Lenovo recomienda a los propietarios de equipos de tecnología de la información TI que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles Lenovo dispone ...

Page 258: ...to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local Lenovo representative Battery return program This product may contain a lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area F...

Page 259: ...egoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electronic emissions notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply w...

Page 260: ...ply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference i...

Page 261: ... D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen durchzuführen und dafür aufzukommen Nach dem EMVG Geräte dür...

Page 262: ...Japanese recycling statements 254 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 263: ...Taiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statement Appendix Notices 255 ...

Page 264: ...256 ThinkServer RD220 Types 3729 3779 3797 and 3798 Hardware Maintenance Manual ...

Page 265: ......

Page 266: ...Part Number 40M2493 Printed in USA 1P P N 40M2493 ...

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