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Lenovo ThinkPad Edge E440 User Manual Download Page 149

•

Problem

: The adapter stops working for no apparent reason.

Solution

: The network driver files might be corrupt or missing. Update the driver by referring to the above

solution for the procedure to make sure that the correct device driver is installed.

•

Problem

: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the

connection fails or errors occur.

Solution

:

– Use Category 5 wiring and make sure that the network cable is securely connected.

– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

•

Problem

: The Wake on LAN feature is not working.

Solution

:

– Make sure that Wake on LAN is enabled in ThinkPad Setup.

– If it is, check with your LAN administrator for the necessary settings.

•

Problem

: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.

Instead, it connects at 100 Mbps.

Solution

:

– Try another cable.

– Make sure that the link partner is set to auto-negotiate.

– Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Problem

: I cannot connect to the network using the built-in wireless network card.

Solution

: Make sure that:

• Your wireless LAN driver is the latest version.

• Your computer is within range of a wireless access point.

• The wireless radio is enabled.

Note:

If you are using the Windows 7 operating system, click

Show hidden icons

on the Windows

notification area. The Access Connections icon is displayed. For more information about the icon, refer to
the Access Connections help information system.

For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use
the Access Connections program to verify this case-sensitive information.

A wireless WAN problem

Problem

: A message is displayed indicating that an unauthorized WAN card is installed.

Solution

: The WAN card is not supported on this computer. Remove the WAN card.

Note:

Some models do not have a wireless WAN card.

Bluetooth problems

Note:

Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for

the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.

Chapter 10

.

Troubleshooting computer problems

133

Summary of Contents for ThinkPad Edge E440

Page 1: ...User Guide ThinkPad Edge E440 and E540 ...

Page 2: ...and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com ThinkPadUserGuides and click User Guides Manuals then follow the instructions on the screen First Edition September 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclos...

Page 3: ...andling the battery 36 Connecting to the network 37 Ethernet connections 37 Wireless connections 37 Presentations and multimedia 40 Changing display settings 41 Using an external monitor 41 Using a projector 42 Using dual displays 42 Using audio features 43 Using the camera 44 Using the optical drive 44 Using a flash media card 44 Inserting a flash media card 45 Removing a flash media card 45 Chap...

Page 4: ... computer 124 Chapter 10 Troubleshooting computer problems 127 Diagnosing problems 127 Troubleshooting 127 Computer stops responding 127 Spills on the keyboard 128 Error messages 128 Errors without messages 130 Beep errors 131 Memory module problems 132 Networking problems 132 Problems with the keyboard and other pointing devices 134 Problems with the display and multimedia devices 135 Fingerprint...

Page 5: ...ation for Taiwan 159 Battery recycling information for the United States and Canada 159 Recycling information for China 159 Appendix C ENERGY STAR model information 161 Appendix D Notices 163 Trademarks 164 Appendix E Restriction of Hazardous Substances Directive RoHS 165 European Union RoHS 165 China RoHS 165 India RoHS 165 Turkish RoHS 165 Ukraine RoHS 166 Appendix F Eurasian compliance mark 167...

Page 6: ...iv User Guide ...

Page 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Page 8: ...the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property...

Page 9: ...oken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer produc...

Page 10: ... crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or p...

Page 11: ...his is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult...

Page 12: ... buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium Ion batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of t...

Page 13: ...roduct ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping you...

Page 14: ...enings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety information DANGER Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cable...

Page 15: ...ser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments ...

Page 16: ...in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information DANG...

Page 17: ...ating important product information on page 12 Features on page 14 Specifications on page 15 Operating environment on page 16 Lenovo programs on page 17 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer Front view ThinkPad Edge E440 front view Figure 1 ThinkPad Edge E440...

Page 18: ...t reader Some models have a fingerprint reader Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with a password For more information about the fingerprint reader see Using the fingerprint reader on page 56 8 Power button Use the power button to turn on the computer To turn off the computer use the Start menu shutdown option on the Micro...

Page 19: ...hones capture sound and voice when used with a program capable of handling audio Depending on your model your computer might come with one microphone 2 Camera Some models have an integrated camera Use the camera to take pictures or hold a video conference For details see Using the camera on page 44 ThinkPad pointing device 3 TrackPoint pointing stick 8 ThinkPad trackpad The keyboard contains the T...

Page 20: ...soft Windows 7 operating system For the Windows 8 operating system move the cursor to the top right or bottom right corner of the screen to bring up the charms Then click Settings Power Shut down If your computer stops responding and you cannot turn it off press and hold the power button for four seconds or more If the computer still is not responding remove the ac power adapter or the supported T...

Page 21: ...when your computer is in hibernation mode or is turned off and the computer is not connected to ac power do the following For Windows 7 Open the Power Manager program and click Global Power Settings or click Advanced Global Power Settings Then select the Enable USB charge from the computer battery even when the computer is off check box and click OK or Apply For Windows 8 Press the Windows key to ...

Page 22: ...ad OneLink Dock use the Ethernet connector on the dock to connect to a LAN not the one on the computer 4 ac power connector 5 Lenovo OneLink connector When the ac power adapter is connected to the ac power connector it provides power to the computer and charges the battery When a supported ThinkPad OneLink Dock is connected to the Lenovo OneLink connector it can not only extend the computer capabi...

Page 23: ...USB compatible devices such as a USB printer or a digital camera Note When you attach a USB cable to this USB connector ensure that the USB mark is facing upward Otherwise the connector might be damaged 5 HDMI connector Use the high definition multimedia interface HDMI connector to connect the computer to a HDMI compatible audio device or video monitor such as an high definition television HDTV No...

Page 24: ...he microprocessor Note To ensure proper airflow do not place any obstacle in front of the fan louvers 3 VGA connector Use the video graphics array VGA connector to connect the computer to a VGA compatible video device such as a VGA monitor Note If you connect the computer to a supported ThinkPad OneLink Dock use the VGA connector on the dock not the one on the computer 5 HDMI connector Use the hig...

Page 25: ...ted microphones on the computer will be enabled instead The combo audio connector does not support a conventional microphone For more information see Using audio features on page 43 Bottom view Note Your computer bottom view might look slightly different from the following illustration Figure 6 ThinkPad Edge E440 and E540 bottom view 1 PCI Express Mini Card slot for wireless LAN card 4 Memory upgr...

Page 26: ...acity customer upgradable hard disk drive that can meet various storage demands Some models have a solid state drive for data storage The solid state drive makes your computer light small and fast Note The hidden service partition is the reason why there is less free space than expected on your hard disk drive or solid state drive This reduction is more noticeable on the solid state drive because ...

Page 27: ...uted 4 Camera status indicator When the Camera status indicator is on the camera is in use 5 6 System status indicators The illuminated dots in the ThinkPad logo on the outer lid of your computer and on the palm rest show the system status of your computer Blinks for three times The computer is initially connected to the power On The computer is on in normal mode Off The computer is off or in hibe...

Page 28: ... and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine type and model of your computer FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the wireless communication cards shown on the enclosure of the computer On some models Lenovo provides you the informati...

Page 29: ... error message will be displayed and the computer will beep when you turn on the computer Certificate of Authenticity label The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operating system The licensed Windows version and product key associated with the computer are printed on this label Record this information and keep it in a safe place You might ...

Page 30: ...ut the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label on the computer cover Features This topic lists the features of your computer To view the system properties of your computer do the following For Windows 7 Click Start and right click Computer Then click Properties For Windows 8 Move the c...

Page 31: ...itor connectors VGA connector and HDMI connector Combo audio connector Two USB 3 0 connectors One Always On USB connector USB 2 0 RJ45 Ethernet connector 4 in 1 digital media card reader Lenovo OneLink connector ac power connector Optical drive Multi Burner drive Wireless features Integrated wireless LAN Integrated wireless WAN on some models Integrated Bluetooth Security features Fingerprint read...

Page 32: ...tudes up to 2438 m 8000 ft Operating 5 0 C to 35 0 C 41 F to 95 F Storage 5 0 C to 43 0 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 80 Storage 5 to 95 If possible place your computer in a well ventil...

Page 33: ...ions on the screen When the installation process completes the program icon will be activated The following table lists the programs and the corresponding icon names on the navigation window of the Lenovo ThinkVantage Tools program Note Depending on the model some of the programs might not be available Table 1 Programs in the Lenovo ThinkVantage Tools program Program Icon name Access Connections I...

Page 34: ...ovo Password Vault Power Manager Hardware and Sound System and Security Lenovo Power Controls Recovery Media System and Security Lenovo Factory Recovery Disks SimpleTap Programs Lenovo SimpleTap System Update System and Security Lenovo Update and Drivers Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs on the Windows 8 operating system If ...

Page 35: ...rating the system stops it from spinning and might also move the read and write heads of the drive to areas that do not contain data As soon as the shock sensor senses that the environment is stable again minimal change in system tilt vibration or shock it turns on the hard disk drive Client Security Solution The Client Security Solution program protects your computer by securing client data and d...

Page 36: ...o Support The Lenovo Support program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals get the warranty information of your computer and explore help and support information Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various ...

Page 37: ...opening a Web page opening a file You also can use the SimpleTap program to access the Lenovo App Shop from which you can download various programs and computer software To start the SimpleTap program in a quick way click the red SimpleTap launch point on the desktop The red launch point is available on the desktop after you have launched the SimpleTap program for the first time System Update The ...

Page 38: ...22 User Guide ...

Page 39: ...u call Lenovo for help Automatic notification of free software and special promotional offers To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled L...

Page 40: ...troubleshoot a wireless networking issue go to http www lenovo com support faq Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Location Awareness program in Lenovo Settings on the Windows 8 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 37 To travel mor...

Page 41: ...screen to zoom out or move two fingers apart on the screen to zoom in Rotate Put two or more fingers on an item and then rotate your fingers This operation enables you to rotate the selected items in a direction you move your fingers Double tap For some applications quickly tap twice on the screen to zoom in Double tap again to zoom out Windows 8 touch gestures and mouse actions The following tabl...

Page 42: ... bottom edge Right click a blank area on the Start screen or right click an open application To close the current application Swipe in from the top edge to the bottom Click the top of the application and then drag it to the bottom of your screen To enlarge or reduce the size of an icon remove an icon from the Start screen or remove an application Move the desired icon downward until a tick icon is...

Page 43: ... the mouse wheel backward To zoom in Move two fingers farther apart Press the Ctrl key while scrolling the mouse wheel forward To rotate an item Put two or more fingers on an item and then rotate your fingers supported only on some models If the application supports rotation click the rotation icon Special keys Your computer has several special keys to help you work more easily and effectively Thi...

Page 44: ...on the sound press F1 F2 or F3 Decreases the speaker volume Increases the speaker volume Mutes or unmutes the microphones When the microphones are muted the microphone mute indicator turns on Darkens the display Brightens the display You can temporarily change the computer display brightness by pressing the two keys To change the default brightness level right click the battery status icon in the ...

Page 45: ...rLK key 2 Windows key On the Windows 7 operating system press the Windows key to open the Start menu On the Windows 8 operating system press the Windows key to switch between the current workspace and the Start screen For information about using the Windows key with other keys refer to the help information system of the Windows operating system ThinkPad Edge E540 special keys The following figure ...

Page 46: ...tiate the special function of each key press the Fn key and the corresponding function key Mutes or unmutes the speakers When the speakers are muted the speaker mute indicator turns on If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F1 F2 or F3 Decreases the speaker volume Increases the speaker volume Mute...

Page 47: ...sRq key Fn K Has the same function as the ScrLK key Using the ThinkPad pointing device The ThinkPad pointing device consists of the TrackPoint pointing stick 1 and the ThinkPad trackpad 2 The whole ThinkPad trackpad is an active area sensitive to finger movement The left click zones 3 and right click zones 5 work as the left and right mouse buttons on a conventional mouse The scroll zone 4 enables...

Page 48: ...Control Panel 2 Click Hardware and Sound Mouse ThinkPad 3 Follow the instructions on the screen Replacing the cap The cap 1 on the end of the TrackPoint pointing stick is removable After you use the cap for a period of time you can replace the cap with a new one Note The TrackPoint cap used in your computer has grooves 2 as shown in the following illustration Ensure that you replace the TrackPoint...

Page 49: ...l three events occur the alarm goes off a message is displayed and the LCD is turned off To enable the battery alarm do the following 1 Start the Power Manager program 2 Click the Global Power Settings tab 3 For Low battery alarm or Critically low battery alarm set the percentage of the power level and set the action Note If your computer enters sleep or hibernation mode when the battery is low bu...

Page 50: ...fully charged in about three to six hours This is affected by the battery size and the physical environment You can check the battery charging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Maximizing the battery life To maximize...

Page 51: ...mode all open programs folders and files are saved to the hard disk drive or solid state drive and then the computer turns off If you put your computer into hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer into hibernation mode with the wake up function enabled the computer consumes a sm...

Page 52: ...mbled or modified battery pack is not covered by the warranty DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to ...

Page 53: ...etwork cards that enable you to connect your computer to the Internet and other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer DANGER Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wir...

Page 54: ...tion changes For Windows 7 Use the Access Connections program For more information see Accessing Lenovo programs on the Windows 7 operating system on page 17 For Windows 8 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 operating system on page 18 Tips for using the wireless LAN feature To achieve the best connection...

Page 55: ...tes or satellite systems maintained by wireless service providers Some ThinkPad notebook computers come with a built in wireless WAN card integrated with some wireless WAN technologies such as 1xEV DO HSPA 3G GPRS or LTE By using the built in wireless WAN card and the configuration utility that comes with your computer you can establish wireless WAN connections and monitor the connection status No...

Page 56: ...re do the following 1 Ensure that the Bluetooth feature is enabled If you are using the Windows 8 operating system the integrated Bluetooth feature is enabled by default If you are using the Windows 7 operating system to enable the Bluetooth feature press F8 then follow the instructions on the screen 2 Right click the data that you want to send 3 Select Send To Bluetooth Devices 4 Select a Bluetoo...

Page 57: ...nitor to the external monitor connector VGA connector or HDMI connector of your computer 2 Connect the external monitor to an electrical outlet 3 Turn on the external monitor 4 Change the display output location by pressing F7 This enables you to switch among viewing output on the external monitor the computer monitor and both monitors Note If your computer cannot detect the external monitor right...

Page 58: ... you are using is outdated the resolution and the refresh rate might be limited Using a projector To make presentations you can connect a projector to your computer through the VGA connector on your computer Note It might take several seconds before the projector displays the image If you do not see your desktop displayed after 60 seconds press F7 to switch among different display output locations...

Page 59: ...designate the primary display If your computer has the AMD graphics card you can designate the primary display by doing the following 1 Right click on the desktop and then select Screen resolution 2 Select Extend these displays in Multiple Displays 3 Change the setting to designate the primary display When a program using DirectDraw or Direct3D is running in full screen mode only the primary displ...

Page 60: ...tor turns on You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the integrated camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera will start automatically and the camera status indicator turns on green For more...

Page 61: ... an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a flash media card Attention Stop all the activities involving the card before removing it Otherwise data on the card might be damaged or lost Do not remove a card while the computer is...

Page 62: ...46 User Guide ...

Page 63: ...tual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort This example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they w...

Page 64: ... you sit and work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 47 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposit...

Page 65: ...DF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are travelling Travel tips Use the following travel tips to travel more confidently and efficient...

Page 66: ... carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are travelling To purchase travel accessories go to http www lenovo com accessories 50 User Guide ...

Page 67: ...s judgments or warranties about the function quality or performance of the locking device and security feature Using passwords You can help prevent your computer from unauthorized use by using passwords Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password If ...

Page 68: ...blank Press Enter twice 5 A Setup Notice window is displayed Press Enter to continue 6 Press Fn F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Note You might want to record your password and store it in a safe place Otherwise if you forget the password you have to take your computer to a Lenovo reseller or a marketing representative to have the p...

Page 69: ...e seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security Password Supervisor Password by using the directional keys 4 Depending on your needs do one of the following To set a password do the following a In the Enter New Password field type a desired password and press Enter b In the Confirm New Password field r...

Page 70: ...off your computer Wait for about five seconds and then turn on the computer again 2 When the logo screen is displayed press F1 to start the ThinkPad Setup program 3 Select Security Password Hard disk 1 Password by using the directional keys 4 A password window is displayed You are prompted to select User or User Master Select User if you want to set only one hard disk password Select User Master i...

Page 71: ... hard disk password 1 Follow steps 1 through 7 in Setting a hard disk password on page 54 typing your password to get access to the ThinkPad Setup program 2 Type the current user hard disk password in the Enter Current Password field and press Enter 3 Type the new password in the Enter New Password field and press Enter then retype the new password in the Confirm New Password field and press Enter...

Page 72: ...cks on media NAND flash or device controllers by use of a hardware encryption chip For the efficient use of the encryption feature set a hard disk password for the internal storage device Using the fingerprint reader Depending on the model your computer might have a fingerprint reader Fingerprint authentication can replace your Windows password In this way you can log on to your computer simply an...

Page 73: ...r when you are swiping it Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your fingernail or anything hard Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the...

Page 74: ...e the following methods to delete data from the hard disk drive or solid state drive Moving the data to the Recycle Bin and then empty the Recycle Bin Deleting the data Formatting your hard disk drive or solid state drive using the software for initializing it Using the recovery program provided by Lenovo to bring the hard disk drive or solid state drive back to the factory default settings These ...

Page 75: ...ternet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help ...

Page 76: ...60 User Guide ...

Page 77: ...un The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using a recovery media You can use recovery media to restore the hard disk drive to the factory default settings Recovery media are useful if you transfer the computer to ...

Page 78: ...our Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs an...

Page 79: ...ive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk...

Page 80: ... drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Rec...

Page 81: ... Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device look for a text file a file with the extension txt The text file ...

Page 82: ...roblems on your computer even if you cannot start the Windows 8 operating system It is recommended that you create recovery media as early as possible For more information see Creating and using recovery media on page 67 Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your p...

Page 83: ...ble of operating independently from the Windows 8 operating system This enables you to recover or repair the operating system even if the Windows 8 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the instructions on the screen Note Ensure that your computer ...

Page 84: ...elete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery media If you cannot start your computer or if you cannot start the Windows recovery ima...

Page 85: ...fully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the p...

Page 86: ...enovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To replace the battery do the following 1 Turn off the computer or ente...

Page 87: ...e a SIM card or a SIM card might already be installed in your computer or is part of the shipping contents that come with your computer If you find a SIM card included in the shipping contents a dummy card is installed in the SIM card slot Note The SIM card is identified by the IC chip mounted on one side of the card To replace the SIM card do the following 1 Turn off the computer then disconnect ...

Page 88: ...sert the card firmly into the slot until you hear a click 6 Reinstall the battery See Replacing the battery on page 69 7 Turn the computer over again Connect the ac power adapter and all cables Replacing the keyboard ThinkPad Edge E440 Before you start print these instructions DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall 72 User...

Page 89: ...he computer and then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close the computer display and turn the computer over 3 Remove the battery See Replacing the battery on page 69 4 Find the keyboard multi tool in the shipping package of the new keyboard The following illustration shows a keyboard multi tool 5 Unlock the keybo...

Page 90: ... the screw heads beneath the keyboard frame slide the keyboard frame forward by 2 5 mm 0 1 inch with the keyboard multi tool 7 Loosen the screws that secure the keyboard with the keyboard multi tool 74 User Guide ...

Page 91: ...onnectors on the bottom side of the keyboard Then turn over the keyboard 2 9 Gently put the keyboard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following Chapter 6 Replacing devices 75 ...

Page 92: ...1 Attach the connectors and then turn over the keyboard 2 Insert the keyboard into the space under the frame of the keyboard bezel as shown 76 User Guide ...

Page 93: ... sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely 4 Tighten the screws with the keyboard multi tool to secure the keyboard in place Chapter 6 Replacing devices 77 ...

Page 94: ... multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown 6 Adjust the keyboard frame in place with the keyboard multi tool and ensure that all the latches are secured under the keyboard bezel 78 User Guide ...

Page 95: ...one outlet on the wall DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Removing the keyboard To remove the keyboard do the following 1 Turn off the computer and then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool ...

Page 96: ...e of the new keyboard The following illustration shows a keyboard multi tool 5 Unlock the keyboard frame 6 To reveal the screw heads beneath the keyboard frame slide the keyboard frame forward by 2 5 mm 0 1 inch with the keyboard multi tool 80 User Guide ...

Page 97: ...that secure the keyboard with the keyboard multi tool 8 Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard 2 Chapter 6 Replacing devices 81 ...

Page 98: ...the keyboard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following 1 Attach the connectors and then turn over the keyboard 82 User Guide ...

Page 99: ...he space under the frame of the keyboard bezel as shown 3 Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely Chapter 6 Replacing devices 83 ...

Page 100: ...tool to secure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the keyboard multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown 84 User Guide ...

Page 101: ...ttention The hard disk drive or solid state drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive or solid state drive are not designed for frequent changes or drive swapping Do not drop the driv...

Page 102: ...k drive or solid state drive do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close the computer display and turn the computer over 3 Remove the battery See Replacing the battery on page 69 4 Loosen the screws 1 and then remove the cover 2 5 Remove the screws 1 and then slide out the...

Page 103: ...solid state drive out of the computer 7 Place the new hard disk drive or solid state drive into the drive bay 8 Slide the hard disk drive or solid state drive firmly into the connector 1 and then reinstall the screws 2 Chapter 6 Replacing devices 87 ...

Page 104: ...int these instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Remove the battery See Replacing the battery on page 69 3 Close the computer display and turn the computer over...

Page 105: ... Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into the connector Chapter 6 Replacing devices 89 ...

Page 106: ...0 Before you start print these instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Remove the battery See Replacing the battery on page 69 3 Close the computer display and t...

Page 107: ... drive and remove it 5 Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into the connector Chapter 6 Replacing devices 91 ...

Page 108: ...es is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a wireless LAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card To replace the wireless LAN card do the following 1 Turn off the computer then disconnect the ...

Page 109: ...o help you disconnect cables use the tool to disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card 6 Remove the screw 1 The card pops up Remove the card 2 Chapter 6 Replacing devices 93 ...

Page 110: ...lace Secure the card with the screw 2 8 Connect the antenna cables to the new card as shown in the drawing 9 Reinstall the computer cover 1 Then tighten the screws 2 10 Reinstall the battery See Replacing the battery on page 69 11 Turn the computer over again Connect the ac power adapter and all cables 94 User Guide ...

Page 111: ... start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card Your computer might be equipped with a wireless WAN card To replace the wireless WAN card doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait thr...

Page 112: ...h a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card 6 Remove the screw 1 The card pops up Remove the card 2 7 Align the contact edge of the new card with the corresponding socket 1 Pivot the card until you can snap it into place Secure the card with the screw 2 96 User Guide ...

Page 113: ... faster To replace or add a memory module read the following prerequisites and then the instructions When replacing a memory module be sure to follow the precautions Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start installing a m...

Page 114: ...Wait three to five minutes to let the computer cool 2 Close the computer display and turn it over 3 Remove the battery See Replacing the battery on page 69 4 Loosen the screws 1 and then remove the cover 2 5 Open the latches on both sides of the slot at the same time 1 and then remove the memory module 2 Save the removed memory module for future use 98 User Guide ...

Page 115: ...talled in the slot and cannot be moved easily Attention Do not touch the contact edge of the memory module Otherwise the memory module might be damaged Note If you install a memory module in only one of the two memory slots install it in the bottom slot 7 Reinstall the computer cover 1 Then tighten the screws 2 8 Reinstall the battery See Replacing the battery on page 69 9 Turn the computer over a...

Page 116: ...ot expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To replace the backup battery do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three t...

Page 117: ...e backup battery 1 Then attach the connector 2 7 Reinstall the computer cover 1 Then tighten the screw 2 8 Reinstall the battery See Replacing the battery on page 69 9 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 101 ...

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Page 119: ...you need is an Internet connection and a credit card To shop at Lenovo go to http www lenovo com accessories services index html ThinkPad OneLink Dock Depending on the model your computer might support the ThinkPad OneLink Dock hereafter referred to as the dock Attach your computer to the dock to expand the working capability This topic provides basic information about the dock For detailed inform...

Page 120: ... Combo audio connector Used to connect headphones or a headset that has a 3 5 mm 0 14 inch 4 pole plug 5 Power indicator The illuminated ThinkPad logo on the dock functions as a power indicator for the dock 6 Power button Press the power button to turn on or turn off the dock Rear view 1 USB 2 0 connector Used to connect devices that are compatible with USB 2 0 2 Ethernet connector Used to connect...

Page 121: ...ng system are in the C SWTOOLS OSFIXES directory The device drivers are in the C SWTOOLS DRIVERS directory The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 107 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To insta...

Page 122: ... system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 107 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 operating system installation program for example USB HDD 4 Press the Fn F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 operating syste...

Page 123: ...ce drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 65 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Tur...

Page 124: ...serial number System board serial number Asset Tag CPU Type CPU Speed Installed memory UUID MAC address Internal LAN Preinstalled OS License UEFI Secure Boot Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Attention The default configurations are already optimized for you Improper change of ...

Page 125: ...ack for UEFI Only boot mode or Both with UEFI first Disabled Enabled Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment UEFI PXE Boot Priority for Both with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled IPv6 First IPv4 First Select network stack priority for UEFI PXE boot USB UEFI BIOS Support Disabled Enabled Enables or disables boot support for...

Page 126: ... you need to press the Fn key to resume the computer from sleep mode to normal operation Boot Display Device ThinkPad LCD Analog VGA HDMI Display on Dock Select the display device that is to be activated at boot time This selection is effective for boot time password prompt and ThinkPad Setup Graphics Device Switchable Graphics Integrated Graphics The Integrated Graphics mode provides longer batte...

Page 127: ...l R Rapid Start Technology Disabled Enabled Enter after Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minutes 1 hour 2 hours 3 hours To use this feature a special partition on the solid state drive is required When enabled the computer enters a lower power state after the specified time in sleep state And it takes only seconds to resume normal operation Password Beep Disabled E...

Page 128: ... from the ThinkPad Setup menu Then do the following 1 Use the cursor keys to select System Date or System Time 2 Type a date or time Security menu To change the security settings of your computer select the Security tab from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface Attention The default configurations are already optimized for you Imp...

Page 129: ...ither a power off state or hibernation state If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at restart Disabled Enabled If you select and enable Password at restart a password prompt is displayed when you restart the computer If you select Disab...

Page 130: ...er Clear the encryption key Note This item is displayed only if you have selected Active for the Security Chip option Physical Presence for Provisioning Disabled Enabled This option enables or disables the confirmation message when you change the settings of the security chip Security Chip Physical Presence for Clear Disabled Enabled This option enables or disables the confirmation message when yo...

Page 131: ...n Technology Virtualization Intel VT d Feature Disabled Enabled Intel VT d is Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization Note This sub menu is not supported in models with an AMD CPU Ethernet LAN Disabled Enabled If you select Enabled you can use the Ethernet LAN device Wireless LAN Disabled Enabled If you sele...

Page 132: ...g again Note This sub menu is not supported in models with an AMD CPU Anti Theft Computrace Module Activation Disabled Enabled Permanently Disabled Enable or disable the UEFI BIOS interface to activate the computrace module Computrace is an optional monitoring service from Absolute Software Note If you set the Computrace module activation to Permanently Disabled you will be unable to enable this s...

Page 133: ...enu Attention After you change the startup sequence ensure that you select a correct device during a copy a save or a format operation Otherwise your data might be erased or overwritten If you are using the BitLocker drive encryption do not change the startup sequence BitLocker drive encryption locks the computer from starting once detects the change of startup sequence To change the startup seque...

Page 134: ... cannot start from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy Only mode CSM Support is not selectable Boot Mode Quick Diagnostics Screen during the POST Quick The ThinkPad Logo screen is displayed Diagnostics Test me...

Page 135: ...t UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the changes Save Changes Save the changes Updating your system UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs You can update the UEFI BIOS by starting your comput...

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Page 137: ... look for program duplication or overlapping versions Clean out your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Schedul...

Page 138: ...u notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer and then follow the instruct...

Page 139: ...tatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground y...

Page 140: ...e Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly Scratching the surface of the fingerprint reader with a hard pointed object Scraping the surface of the fingerprint reader with your fingernail or anything hard Using or touching the fingerprint reader with a dirty finger If you notice any of the following conditions g...

Page 141: ...that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred f...

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Page 143: ...covery media to restore the hard disk drive to the factory default state For more information see Creating and using a recovery media on page 61 To run the Lenovo Solution Center program see Accessing Lenovo programs on the Windows 7 operating system on page 17 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourse...

Page 144: ...dule added to your computer After removing the extra memory module and reinstalling the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on th...

Page 145: ... 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup program Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by a program The computer uses the default settings Ru...

Page 146: ...omputer immediately and have the computer serviced Message This system does not support batteries that are not genuine Lenovo made or authorized The system will continue to boot but may not charge unauthorized batteries Press the ESC key to continue Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arisi...

Page 147: ...cursor on the screen do the following If you have used the partition software examine the partition on the hard disk drive by using the software and recover the partition if required Use the recovery solutions to restore the system to the factory default state If the problem persists have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or powe...

Page 148: ...ution Make sure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are using the correct de...

Page 149: ...eless LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Make sure that Your wireless LAN driver is the latest version Your computer is within range of a wireless access point The wireless radio is enabled Note If you are using the Windows 7 operating system click Show hidden icons on the Windows notification area The Access Connections icon is di...

Page 150: ... on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointer drifting might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the...

Page 151: ...evice driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Right click on the desktop and click Personalize 2 Click Display at the left 3 Select Change display settings Check whether the screen resolution is correctly set 4 Click Advanced Settings 5 Click the Adapter tab Ensure that the correc...

Page 152: ...1 Connect the external monitor to another computer to make sure that it works 2 Reconnect the external monitor to your computer 3 Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the ext...

Page 153: ...ble hardware check box 13 Select your monitor manufacturer and model 14 After updating the driver click Close 15 Set Resolution Note To change the color settings select the Monitor tab then set Colors 16 Click OK Problem The screen is unreadable or distorted Solution Make sure that The monitor information is correct and the appropriate monitor type is selected Refer to the solution to the above pr...

Page 154: ... the above problem Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a video clip is playing stop the playback close the program and then change the display output location Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution ...

Page 155: ...n The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem There is no volume control for MIDI sound in the Volume Mixer window Solution Use the hardware volume control This is because the built in synthesizer software does not support the control Problem The sound cannot be turned off even if you set the Master volume control at mi...

Page 156: ...available use it to charge the over discharged battery pack If the battery pack cannot be fully charged in 24 hours use a new battery pack Problem Your computer shuts down before the battery status icon in the Windows notification area shows empty or your computer operates after the battery status icon in the Windows notification area shows empty Solution Discharge and recharge the battery pack Pr...

Page 157: ...hing another device to the outlet 5 Remove all devices and then test for system power with minimal devices attached a Disconnect the ac power adapter and all cables from the computer b Close the computer display and turn the computer over c Remove the battery Refer to Replacing the battery on page 69 d Remove the memory module Refer to Replacing a memory module on page 97 e Remove the Wireless LAN...

Page 158: ...lug it into an electrical outlet or replace the battery with a charged one Problem The computer display remains blank after you press Fn to return from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from the sleep mo...

Page 159: ... If it is on the Excluded from boot order list it is disabled Select the entry for it on the list and press the Shift 1 key This moves the entry to the Boot priority order list Problem After setting a hard disk password on the hard disk drive of the computer you moved the drive to another computer Now you cannot unlock the hard disk password Solution Your computer supports an enhanced password alg...

Page 160: ...is in one of the following formats Music CD CD ROM or CD ROM XA Multisession photo CD Video CD DVD ROM DVD video Problem The computer cannot play a CD or the sound quality is not good Solution Ensure that the disc meets the standards for your country Usually a disc that meets the local standards is marked with a CD logo on the label If you use a disc that does not meet these standards we cannot gu...

Page 161: ...ment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation A dock problem Problem The computer does not start when you try to turn it on and does not respond when you try to...

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Page 163: ...pdates Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the ...

Page 164: ...g information in your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 127 for instructions on how to u...

Page 165: ...help you resolve a computer problem Ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording o...

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Page 167: ...pecification 2 1 EDR as defined by the Bluetooth SIG The following profiles are supported by Bluetooth devices Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Ac...

Page 168: ...nsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services i...

Page 169: ...llowing information refers to the ThinkPad Edge E440 and E540 machine type 20C5 and 20C6 Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation ...

Page 170: ...forme à la norme NMB 003 du Canada European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements result...

Page 171: ...in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EMV EG Richtlinie 2004 108 EC früher 89 336 EWG für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Kon...

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Page 173: ...ollection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and ne...

Page 174: ...who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and reg...

Page 175: ...cted separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of ba...

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Page 177: ...to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time By using ENERGY STAR qualified products and taking advantage of the power management features of the computer you can help reduce the consumption of electr...

Page 178: ...e Wake on LAN enabled while the computer is in sleep mode you can reduce the power consumption and prolong the time in sleep mode by disabling the setting of Wake on LAN for sleep mode To disable the setting of Wake on LAN for sleep mode do the following 1 Click Start Control panel 2 Click Hardware and Sound Device Manager 3 In the Device Manager window expand Network adapters 4 Right click your n...

Page 179: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 180: ...tel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies AMD is a trademark or registered trademark of Advanced Micro Devices Inc Other company product and service names may be trademarks or service marks of others 164 User Guid...

Page 181: ...d electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Su...

Page 182: ...Ukraine RoHS 166 User Guide ...

Page 183: ...Appendix F Eurasian compliance mark Copyright Lenovo 2013 167 ...

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