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Lenovo ThinkPad A285 User Manual Download Page 125

Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error 
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 15.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: 

https://support.lenovo.com

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the following questions before you call for help. Then, you are able to get help as 
quickly as possible. 

•  What is the problem? Is it continuous or intermittent?

•  Is there an error message? What is the error code, if any?

•  What operating system are you using? Which version?

•  Which software applications were running at the time of the problem?

•  Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number. 

•  What is the name of your Lenovo product?

•  What is the machine type?

•  What is the serial number?

Getting help and service

If you need help, service, technical assistance, or more information about Lenovo products, you will find a 
wide variety of sources available from Lenovo to assist you.

Information about your computer and preinstalled software, if any, is available in the documentation that 
comes with your computer or on the Lenovo Support Web site at 

https://support.lenovo.com

. The 

documentation includes printed books, online books, readme files, and help files.

© Copyright Lenovo 2018

107

Summary of Contents for ThinkPad A285

Page 1: ...A285 User Guide ...

Page 2: ... improvement on the documentation of your computer including this User Guide To get all the latest documents go to https support lenovo com Second Edition August 2018 Copyright Lenovo 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No...

Page 3: ... multi touch screen 16 Using the special keys 18 Using the ThinkPad pointing device 20 ThinkPad pointing device overview 20 Using the TrackPoint pointing device 21 Using the trackpad 22 Using the trackpad touch gestures 23 Customizing the ThinkPad pointing device 23 Replacing the cap on the pointing stick 24 Power management 24 Using the ac power adapter 24 Using the battery 25 Managing the batter...

Page 4: ...uter 91 Using advanced startup options 91 Recovering your operating system if Windows 10 fails to start 91 Creating and using a recovery USB drive 92 Chapter 9 Replacing devices 93 Customer Replaceable Units 93 Static electricity prevention 93 Disabling the built in battery 94 Replacing the nano SIM card 94 Replacing the microSD card 95 Replacing the base cover assembly 96 Replacing the M 2 solid ...

Page 5: ...n recycling statements 120 Recycling information for Brazil 121 Battery recycling information for the European Union 121 Battery recycling information for Taiwan 122 Battery recycling information for the United States and Canada 122 Recycling information for China 122 Appendix D Restriction of Hazardous Substances RoHS Directive of countries and regions 123 Appendix E ENERGY STAR model information...

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Page 7: ... information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the batt...

Page 8: ...omputer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere with the operation of your com...

Page 9: ...from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Suppo...

Page 10: ...nless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides docum...

Page 11: ...ter which can eventually result in overheating Ensure that all power adapter connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter To prevent possible overheating do not cover the power adapter with clothing or...

Page 12: ...ace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment...

Page 13: ...r expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that...

Page 14: ...harmful substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See https www dtsc ca gov hazardouswaste perchlorate xii A285 User Guide ...

Page 15: ...ate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is ...

Page 16: ...are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power adapter to outlets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power adapter from outl...

Page 17: ...mply with EN 50332 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If dif...

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Page 19: ...trols connectors and indicators This section introduces hardware features of the computer Front view 1 Infrared camera available on some models 2 Conventional camera available on models with the infrared camera 3 Microphones 4 Conventional camera with ThinkShutter lens cover available on some models Copyright Lenovo 2018 1 ...

Page 20: ...e Using the cameras on page 30 5 Power button Press the power button to turn on the computer or put the computer into sleep mode To turn off the computer open the Start menu and click Power and then click Shut down If your computer is unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops ...

Page 21: ...ter functionality For more information go to https www lenovo com accessories Note When the battery power is below 10 the USB C accessories connected to the USB C connector might not work correctly 2 Ethernet extension connector Gen 2 The Ethernet extension connector Gen 2 makes your computer thinner than the ones with a standard Ethernet connector You can connect your computer to a local area net...

Page 22: ...switch the headset microphone is disabled and the integrated microphones on the computer are enabled instead Note The audio connector does not support a conventional microphone For more information see Using audio features on page 29 Right side view 1 Smart card slot available on some models 2 Fan louvers 3 Always On USB 3 1 connector Gen 1 4 Mini security lock slot 1 Smart card slot available on ...

Page 23: ...ing Cleat locking technology Do not attempt to use other types of cable locks that use a rotating T bar locking mechanism You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature Cable locks for your product are available...

Page 24: ...omputer capabilities 3 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter Then insert a straightened paper clip into the emergency reset hole to reset the computer 4 Speakers Your computer is equipped with a pair of stereo speakers Status indicators This topic provides information about locating and identifying ...

Page 25: ...r lid and the indicator in the power button show the system status of your computer Blinks for three times The computer is initially connected to power On The computer is on in normal mode Off The computer is off or in hibernation mode Blinks quickly The computer is entering sleep or hibernation mode Blinks slowly The computer is in sleep mode 7 Fingerprint reader indicator This indicator shows th...

Page 26: ...nd model information of your computer FCC ID and IC Certification number The FCC and IC Certification information is located on the computer as shown in the following illustration Note Depending on the model your computer might look different from the following illustration For a factory preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wirele...

Page 27: ...te For the user installable wireless module ensure that you use only a Lenovo authorized wireless module specifically tested for this computer model Otherwise the computer will generate an error code beep sequence when you turn on the computer Labels for the Windows operating systems Windows 10 Genuine Microsoft label Your computer might have a Genuine Microsoft label affixed to its cover dependin...

Page 28: ...uct is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation In some cases an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights Computer features The computer features introduced in this topic cover various models Some computer features might be available only on specific...

Page 29: ...ls Password Mini security lock slot Trusted Platform Module TPM Wireless features Bluetooth Wireless local area network WLAN Wireless wide area network WWAN available on some models Global Positioning System GPS available on models with the wireless WAN card Others Camera available on some models Microphones Computer specifications Size Width 307 7 mm 12 1 inches Depth 209 8 mm 8 3 inches Thicknes...

Page 30: ...nces can damage the monitor and data on the internal storage drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Le...

Page 31: ... to do the following Manage updates get the latest drivers and keep the software on your computer up to date Protect yourself from malicious Wi Fi networks Optimize your computer performance monitor your computer health Access your user guide check warranty status and view accessories customized for your computer Read how to articles explore Lenovo forums and stay up to date on technology news wit...

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Page 33: ...instructions on the screen How do I get help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your computer To access the Windows help information system click the Start button to open the Start menu and then click Get Help Additionally you can use the Cortana perso...

Page 34: ...ng slower What should I do Follow the General tips for preventing problems on page 73 Diagnose problems yourself by using the preinstalled diagnostic software See Diagnosing problems on page 73 Check for recovery solutions in Chapter 8 Recovery information on page 91 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessa...

Page 35: ...ts pages and photos Touch Drag an item to the location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Swipe in ...

Page 36: ...s on using the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on clea...

Page 37: ...s If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the speaker volume Increase the speaker volume Mute or unmute the microphones Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wireless features Open the Settings window Enable or disabl...

Page 38: ...ey This key combination has the same function as the Home key Fn Right arrow key This key combination has the same function as the End key Fn Q Press Fn Q to toggle between the high performance mode and quiet mode of the Lenovo smart cooling feature Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device ThinkPad pointing device overview The Th...

Page 39: ...index finger or middle finger to apply pressure to the pointing stick nonslip cap Use either thumb to press the left click button or right click button Point Use the pointing stick 1 to move the pointer on the screen To use the pointing stick apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard The pointer moves accordingly but the pointing stick itself does n...

Page 40: ...the left click action Right click Press the right click zone 2 to display a shortcut menu You also can tap anywhere on the surface of the trackpad with two fingers to perform the right click action Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Ensure that you position your two fin...

Page 41: ... menu Two finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Two finger zoom out Put two fingers on the trackpad and move them closer together to zoom out Two finger zoom in Put two fingers on the trackpad and move them farther apart to zoom in Swipe three fingers up Put three f...

Page 42: ...use ac power the battery charges automatically Your computer comes with a USB C type ac power adapter and a power cord ac power adapter Converts ac power for notebook computer use Power cord Connects the ac outlet and the ac power adapter Connecting the ac power adapter To connect the computer to ac power ensure that you follow the steps in order Attention Using an improper power cord might severe...

Page 43: ...he computer display How often you use the wireless feature Charging the battery When you find that the remaining battery power is low charge your battery If an ac outlet is convenient connect the computer to ac power The battery is fully charged in about four to eight hours If the 65 watt power adapter shipped with your computer supports the rapid charge function the battery is 80 charged in about...

Page 44: ...open the Start menu click Power and then click Sleep Hibernation mode By using this mode you can turn off your computer completely without saving files or exiting any programs that are running When the computer enters hibernation mode all open programs folders and files are saved to the storage drive and then the computer turns off To put the computer to hibernation mode define what the power butt...

Page 45: ...ion A wireless local area network LAN covers a relatively small geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network Your computer comes with a built in wireless network card to help you establish wireless connections and monitor the connection status To establish a wireless LAN connection do the following 1 Turn on the wir...

Page 46: ...e or brick walls that might dampen cellular signals Best reception is available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is Using the ...

Page 47: ...gh Definition Audio Playback of MIDI and MP3 files Recording and playback of PCM and WAV files Recording from various sound sources such as a headset attached The following list provides information about supported functions of the audio devices attached to the connectors on your computer or the docking station Headset with a 3 5 mm 0 14 inch 4 pole plug Headphone and microphone functions Conventi...

Page 48: ...the instructions on the screen to configure the camera settings Using the infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication After setting the infrared camera for face authentication you can unlock your computer by scanning your face instead of using a password The infrared camera has the following components 1 3 Infr...

Page 49: ...has a nano SIM card and microSD card slot on the rear of the computer The slot supports the following types of Secure Digital SD cards Secure Digital eXtended Capacity SDXC card Secure Digital SD card Secure Digital High Capacity SDHC card To remove or install a microSD card see Replacing the microSD card on page 95 Using a smart card Depending on the model your computer might come with a smart ca...

Page 50: ...smart card outward a little bit and then slide it completely out of the slot After you install a smart card do the following to enable the plug and play feature for the smart card 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide co...

Page 51: ...reen For more information see the Windows help information system Choosing a display mode You can display your desktop and apps on the computer display the external display or both To choose how to display the video output press the display mode switching key and then select a display mode you prefer There are four display modes PC screen only Displays the video output only on your computer screen...

Page 52: ...modes Note You will be prompted by the on screen display whenever the mode is changed Traveling with your computer This topic provides information to help you work with your computer when you are traveling Use the following travel tips to travel more confidently and efficiently with your computer When your computer goes through the x ray machines at airport security stations it is important to kee...

Page 53: ...ide the Airplane mode control to turn it on Travel accessories If you are traveling to another country or region you might want to consider an appropriate ac power adapter for the country or region to which you are traveling To purchase travel accessories go to https www lenovo com accessories Chapter 2 Using your computer 35 ...

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Page 55: ...kPad Pro Docking Station and ThinkPad Ultra Docking Station This section introduces how to use the ThinkPad Basic Docking Station ThinkPad Pro Docking Station and ThinkPad Ultra Docking Station Locating controls connectors and indicators This section introduces the locations of controls connectors and indicators on the docking stations Note When your computer is attached to the docking station alw...

Page 56: ...ck indicator This indicator turns on when the system lock key is in the locked position 3 Docking status indicator This indicator turns on when your computer is successfully connected to the docking station 4 Power button Press the power button to turn on or turn off the computer attached to the docking station 5 Guide post Use the guide post to help you position your computer properly when you at...

Page 57: ...ng station from theft Use a security cable lock that fits this security lock slot 10 USB C connector Use this connector to transfer data or charge your external device 11 HDMI connector Connect a compatible digital audio device or video monitor such as an HDTV 13 USB 3 1 connector Gen 2 With greater data transfer rate the USB 3 1 connector Gen 2 is used to connect USB compatible devices such as a ...

Page 58: ...the docking station as shown 1 until you hear a click Slide the latch in the direction as shown 2 5 Check the docking status indicator The docking status indicator turns on when the computer is successfully docked Note If the indicator is off your computer is not attached to the docking station successfully To solve the problem detach and reattach the computer 40 A285 User Guide ...

Page 59: ...rop down Detaching your computer from a docking station To detach your computer from a docking station do the following Note The ThinkPad Basic Docking Station does not ship with a system lock installed If you do not purchase and install a system lock skip step 1 in the following instruction to detach your computer from the ThinkPad Basic Docking Station 1 Turn the system lock key to the unlocked ...

Page 60: ...rrectly observe the following guidelines and connect the external displays to the appropriate connectors ThinkPad Basic Docking Station Up to two external displays connected to the DisplayPort and the VGA connectors can work at the same time ThinkPad Pro Docking Station Up to two external displays connected to the two DisplayPort connectors can work at the same time ThinkPad Ultra Docking Station ...

Page 61: ...y Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on t...

Page 62: ... you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Scree...

Page 63: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 64: ...ormance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at https www lenovo com accessories Explore your options for docking solutions and external products that provide the ...

Page 65: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 67: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Page 68: ... your password and store it in a safe place If you forget the user hard disk password or both user and master hard disk passwords Lenovo cannot reset your passwords or recover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Note...

Page 69: ... encrypt all user and system files including the swap and hibernation files BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity A compatible TPM is defined as a V2 0 TPM To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the he...

Page 70: ...the fingerprint reader Depending on the model your computer might have a fingerprint reader Fingerprint authentication can replace your passwords such as the Windows password power on password and hard disk password In this way you can log in to your computer simply and securely Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprints first During the enrollment th...

Page 71: ...ngerprint to log in to the computer you might forget your passwords Write down your passwords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the storage drive You must...

Page 72: ...se operations however only change the file location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes To prevent leakage of data it ...

Page 73: ...bout how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about your antivirus software see the help system of your antiviru...

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Page 75: ... page 59 4 Select Startup Boot to display the Boot Priority Order submenu 5 Select the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructions to install the device drivers and necessar...

Page 76: ... the latest drivers using Lenovo Vantage The system update function of Lenovo Vantage helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Vantage connects to the Lenovo Support Web site the ...

Page 77: ...t menu Then use the same method mentioned above to change other configurations 5 When you complete the configuration press F10 to save and exit You also can select the Restart tab in the ThinkPad Setup menu and restart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup s...

Page 78: ...ts for flash update are as follows The computer must be started over LAN The computer must be engaged in the Preboot eXecution Environment PXE A network management program must be installed on the computer of the network administrator For instructions on how to update the UEFI BIOS go to https support lenovo com BIOS menu This topic introduces the following BIOS menus of your computer Main menu Co...

Page 79: ...isabled Enabled Description Enable or disable the Wake On LAN from Dock feature when the ThinkPad USB C Dock is attached Note The Wake on LAN from Dock feature does not work when the hard disk password is set Ethernet LAN Option ROM Values Disabled Enabled Description The Ethernet LAN Option ROM enables the startup from an integrated network device This menu is displayed only in Legacy Only boot m...

Page 80: ... Select Enabled to charge devices through the Always On USB connector even when the computer is in hibernation mode or powered off and in battery operation Keyboard Mouse TrackPoint Values Disabled Enabled Description Enable or disable the built in TrackPoint pointing device Trackpad Values Disabled Enabled Description Enable or disable the built in trackpad Fn and Ctrl Key swap Values Disabled En...

Page 81: ...elect how long you want to extend the boot process Power AMD PowerNow technology Values Disabled Enabled Description Select the mode of AMD PowerNow technology at runtime Mode for AC Values Maximum Performance Battery Optimized Description Maximum Performance Always the highest speed Mode for Battery Values Maximum Performance Battery Optimized Description Battery Optimized Always the lowest speed...

Page 82: ...ard Beep Values Enabled Disabled Description Enable or disable a beep when unmanageable key combinations are pressed HDMI Configuration HDMI Mode Select Values HDMI 2 0 HDMI 1 4 Description Select HDMI 1 4 or HDMI 2 0 Date Time menu Note The BIOS menu items might change without notice Depending on the model the default value might vary System Date Description Set or change the date of the system S...

Page 83: ...ons Enable this option to display the POST 0199 error message when you enter a wrong supervisor password more than three times Set Minimum Length Values Disabled x characters 4 x 12 Descriptions Specify a minimum length for power on passwords and hard disk passwords If a supervisor password is set you cannot change the minimum length until you log in as a supervisor Power On Password Values Disabl...

Page 84: ...and analyze Clear Security Chip Descriptions Use this option to clear the encryption key It will not be possible to access already encrypted data after these keys are cleared Physical Presence for Clear Values Disabled Enabled Descriptions If this option is enabled a confirmation message is displayed when you clear the security chip UEFI BIOS Update Option Flash BIOS Updating by End Users Values D...

Page 85: ...set as Enabled I O Port Access Descriptions Use this submenu to enable or disable the following hardware features Ethernet LAN Wireless LAN Wireless WAN Bluetooth USB Port Memory Card Slot Smart Card Slot Integrated Camera Microphone Fingerprint Reader Internal Device Access Bottom Cover Tamper Detection Values Disabled Enabled Descriptions When this option is enabled supervisor password is requir...

Page 86: ...ear the current platform key and reset Platform Mode to Setup Mode You can install your own platform key and customize the Secure Boot signature databases in Setup Mode Secure Boot Mode will be set to Custom Mode Restore Factory Keys Descriptions Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults Clear All Secure Boot Keys Descriptions Use this op...

Page 87: ... Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI only CSM Support is selectable For Both or Legacy Only mode CSM Support is not selectable Boot Mode Values Quick Diagnostics Descriptions Define which screen is displayed during the POST the logo screen or the text message screen Option Key Display Values Disabled Enabled Descriptions If you d...

Page 88: ... the changes Using system management This topic is primarily intended for the network administrators Your computer is designed for manageability so that you can redirect more resources to better meet your business objectives This manageability known as total cost of ownership TCO enables you to remotely operate client computers in the same way as you operate your own computer such as turning on a ...

Page 89: ...mation about the end users in your network To enable a network administrator to remotely control your computer set the following system management features in the ThinkPad Setup program Wake on LAN Network Boot sequence Note If a supervisor password has been set you are required to enter the supervisor password when you start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature...

Page 90: ...4 Press F10 to save the settings and exit You can press F9 to restore to the factory default settings 72 A285 User Guide ...

Page 91: ...e minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default settings 4 Restart the computer and start the...

Page 92: ...es not turn back on continue with step 3 Note When the computer starts up and enters the Windows environment use the proper shutdown procedure to turn off the computer When the computer is off reattach the removable battery and restart the computer If the computer does not start with the removable battery reattached remove the removable battery and again start with step 2 If the computer starts wi...

Page 93: ...olution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number must be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the universally unique identifier UUID must be reinstalled Have the computer se...

Page 94: ...r The non volatile system UEFI variable storage is nearly full Note This error indicates that the operating system or programs cannot create modify or delete data in the non volatile system UEFI variable storage due to insufficient storage space after POST The non volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs This error occurs when the opera...

Page 95: ... by inserting a straightened paper clip into the emergency reset hole Wait for one minute Then reconnect all power resources 2 Replace the system board service provider only 0002 Internal bus error Replace the system board service provider only 0281 General embedded controller error Replace the system board service provider only 0282 Memory module error 1 Reinstall or replace the memory module 2 R...

Page 96: ...ing the maximum memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems on page 73 Ethernet problems Problem My computer cannot connect to the network Solution Ensure that The cable is installed correctly The network cable must be securely connected both to the mini Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance fr...

Page 97: ...it connects at 100 Mbps Solution Try another Ethernet cable Ensure that the link partner is set to auto negotiate Ensure that the switch is 802 3ab compliant gigabit over copper Wireless LAN problem Problem I cannot connect to the network using the built in wireless network card Solution Ensure that The Airplane mode is off Your wireless LAN driver is the latest version Your computer is within the...

Page 98: ...roperties window For more information see Customizing the ThinkPad pointing device on page 23 Keyboard problems Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the extern...

Page 99: ... the power button again for confirmation The brightness level of the screen is appropriately set If a power on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced Problem When I turn on the computer only a white cursor is displayed on...

Page 100: ...c PnP Monitor or Generic Non PnP Monitor 6 Click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation 7 Click the Driver tab 8 Click Update Driver 9 Click Browse my computer for driver software and then click Let me pick from a list of available drivers on my computer 10 Clear the Show compatible hardware check box 11 Select the cor...

Page 101: ...y doing the following 1 Connect the external monitor to the monitor connector and then connect the monitor to an electrical outlet 2 Turn on the external monitor and the computer 3 Right click on the desktop and then click Display settings Display Note If your computer cannot detect the external monitor click Detect in the Display window 4 Click the icon for the appropriate monitor Monitor 2 icon ...

Page 102: ...ophone Boost function is turned on and set by doing the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound 3 Click Sound 4 Click the Recording tab in the Sound window 5 Select Microphone Array and click Properties 6 Click the Levels tab and adjust the Microphone Boost slider as you need 7 Click OK Note For more information about controllin...

Page 103: ...c program 7 Click the Playback tab Select Headset Earphone and then click Set Default The headset is set to the default device with a check mark displayed beside the headset icon 8 Play any sound through a music program Ensure that sound comes from the headset attached directly to the computer Fingerprint reader problems Problem The surface of the reader is dirty stained or wet Solution Gently cle...

Page 104: ...Reconnect the ac power adapter and then turn on the computer 4 If the power adapter icon still is not displayed in the Windows notification area have the ac power adapter and your computer serviced Power problems Print these instructions now and keep them with your computer for reference later Problem My computer is getting no power at all Solution Check the following items 1 Verify the power butt...

Page 105: ... after the power on self test Solution Ensure that The battery is charged The operating temperature is within the acceptable range See Operating environment on page 12 If the problem persists have the computer serviced Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Plug the ac power adapter into an electrical outlet and ...

Page 106: ...ve problem Problem When you compress files or folders by use of the data compression function in the Windows operating system and then decompress them the process of writing to or reading from the files or folders is slow Solution Apply the disk defragmentation tool in the Windows operating system for faster access to the data Software problem Problem A program does not run properly Solution Ensur...

Page 107: ...r to Diagnosing problems on page 73 and run a diagnostic test of the USB connector Docking station problem Problem The computer does not start when you try to turn it on and does not respond when you try to resume operation Solution Ensure that The ac power adapter is connected to the docking station The computer is securely attached to the docking station Chapter 7 Troubleshooting computer proble...

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Page 109: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Page 110: ...uring the following process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recover...

Page 111: ...e charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the following list Self service CRUs ac power adapter and power cord Base cover assembly M 2 solid state d...

Page 112: ...that you disable Fast Startup first and then disable the built in battery To disable Fast Startup do the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Power Options and then click Choose what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Ac...

Page 113: ...nt the following instructions This section provides the basic instructions on installing and removing the microSD card For more information about data transfer refer to the documentation of the microSD card The nano SIM card and microSD card slot is on the rear of the computer If a nano SIM card is installed turn off the computer first Attention Before handling the microSD card touch a metal table...

Page 114: ...and print the following instructions Notes Depending on the model your computer might look slightly different from the illustrations in this topic There might be a risk of short circuits if you remove the base cover assembly when your computer is connected to ac power Besides the computer will not start after you reinstall the base cover assembly To start the computer disconnect the ac power adapt...

Page 115: ...r assembly in place 1 Press the left and right sides of the base cover assembly as shown 2 and then tighten the screws in ascending alphabetical order a to e as illustrated 3 6 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 97 ...

Page 116: ...M 2 solid state drive Do not touch the contact edge and circuit board of the M 2 solid state drive Otherwise the M 2 solid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks To replace the M 2 solid state drive do the following 1 Disable the built in bat...

Page 117: ... use only a Lenovo authorized wireless module specifically tested for this computer model Otherwise the computer will generate an error code beep sequence when you turn on the computer Before you start read Important safety information on page v and print the following instructions Attention Do not touch the contact edge of the wireless WAN card Otherwise the wireless WAN card might get damaged To...

Page 118: ...with your fingers and gently disconnect each cable from the wireless WAN card 1 Then remove the screw that secures the wireless WAN card 2 The card is released from the secured position and pivots upward b Carefully remove the wireless WAN card out of the slot 3 100 A285 User Guide ...

Page 119: ... the orange cable to the main connector on the card and the blue cable to the auxiliary connector on the card 7 Reinstall the base cover assembly 8 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the keyboard Before you start read Important safety information on page v and print the following instructions Removing the keyboard 1 Disable the built in bat...

Page 120: ...s a and b into the slot between the TrackPoint buttons and the trackpad 1 Slightly pivot the tool downward 2 to release the left and right TrackPoint buttons Then remove the two TrackPoint buttons 3 4 Loosen the screws that secure the keyboard 102 A285 User Guide ...

Page 121: ...ool in the direction as shown to release the keyboard 1 Push the keyboard in the direction as shown by arrow 2 to release the latches from the keyboard bezel 7 Pivot the keyboard slightly upward as shown by arrow 1 Then turn the keyboard over as shown by arrow 2 Chapter 9 Replacing devices 103 ...

Page 122: ...8 Put the keyboard on the palm rest as shown and detach the connectors Then remove the keyboard Installing the keyboard 1 Attach the connectors as shown 104 A285 User Guide ...

Page 123: ...he top edge of the keyboard the edge that is close to the computer display is under the frame of the keyboard bezel 3 Slide the keyboard in the direction as shown by the arrows Ensure that the latches are secured under the keyboard frame Chapter 9 Replacing devices 105 ...

Page 124: ...ews to secure the keyboard 5 Take the new TrackPoint buttons out of the new keyboard package Install the new TrackPoint buttons as shown 6 Connect the ac power adapter and all cables to the computer 106 A285 User Guide ...

Page 125: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 126: ...em is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The follow...

Page 127: ...t phone numbers are available at https pcsupport lenovo com supportphonelist If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about ...

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Page 129: ...rom the Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch ...

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Page 131: ... Bluetooth Specification version 4 2 or 5 0 as defined by the Bluetooth Special Interest Group SIG However the Windows operating system might limit the support only on the Bluetooth Specification version 4 1 Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations ther...

Page 132: ...ireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Brazil wireless radio compliance information Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados This equipment is not protected against harmful interference a...

Page 133: ...ications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the s...

Page 134: ...cluding the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices...

Page 135: ...cts which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product Do not use the ac power cord for other devices Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos perío...

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Page 137: ...tions determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end ...

Page 138: ...in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo co...

Page 139: ...s to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg ...

Page 140: ...ls on the battery pack in the product documentation If you need to dispose of a battery pack insulate it with vinyl tape contact Lenovo sales service or your place of purchase or a waste disposal operator and follow their instructions You also can refer to the instructions provided in the user guide for your product For proper collection and treatment go to https www lenovo com lenovo environment ...

Page 141: ...electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per...

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Page 143: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive of countries and regions 125 ...

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Page 145: ... use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken the computer from sleep mode press t...

Page 146: ...3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 128 A285 User Guide ...

Page 147: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 148: ...ource license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to https support lenovo com 130 A285 User Guide ...

Page 149: ...companies Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries DisplayPort is a trademark of the Video Electronics Standards Association Wi Fi Wi Fi Alliance and Miracast are registered trademarks of Wi Fi Alliance USB C is a trademark of ...

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