Customer Support and Service
If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These lines are available 24 hours a day, 7 days a week. The
answering technical-support representative can also fax or mail
you technical or product information, such as:
Product brochures
Location of IBM resellers
Services available from IBM
ThinkPad EasyServ
ThinkPad
EasyServ is a courier repair service for IBM mobile
products whereby your ThinkPad computer is picked up, sent to IBM
for repair, and then returned to the location of your choice. This
service is available at no additional charge during the limited
warranty period. Most computers can be repaired the day that they
arrive at the IBM repair location.
Support personnel first try to solve your problem over the phone. If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in for re-sending it to IBM. If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up. This service is available only in the U.S. and
Canada.
Getting Help around the World
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office. The
office will issue an International Warranty Service Certificate, which
you can use wherever IBM or IBM resellers sell and service IBM PC
products.
For more information on registering with the International
Warranty Service Office, call 1-800-497-7426 in the U.S. or
Canada.
Chapter 5. Getting Service
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Title: C79EPMST CreationDate: 06/22/98 12:00:09
