Lenovo ThinkCentre M32, User Manual, Page: 65 / 98

to a function. Use the help system in the Enhanced Performance Customization Keyboard program to
help diagnose problems with the Rapid Access buttons.
To open the Enhanced Performance Customization Keyboard program, do the following:
1. Click Start ➙ Control Panel .
2. Click Hardware and Sound .
3. Click Devices and Printers .
4. Double-click USB Enhanced Performance Keyboard . The USB Enhanced Performance Keyboard
Customization program starts.
If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 10
“Getting information, help, and service” on page 63 for details.
The mouse or pointing device does not work
Symptom: The mouse or pointing device does not work.
Actions:
• Verify that the mouse or pointing-device cable is securely attached to the correct connector on the
computer. Depending on the type of mouse you have, the mouse cable will connect to either the
mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used
for a USB mouse or pointing device.
• Verify that the device drivers for the mouse or pointing device are installed correctly.
• If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS
settings. See “Enabling or disabling a device” on page 41.
If you need technical assistance, see Chapter 10 “Getting information, help, and service” on page 63.
The pointer on the screen does not move smoothly with the mouse
Symptom: The pointer on the screen does not move smoothly with the mouse.
Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other
contaminants on the ball inside the mouse. Clean the mouse. See “Optical mouse” on page 48 for
instructions.
The wireless keyboard does not work
Symptom: The wireless keyboard does not work.
Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your
computer. If restarting your computer does not solve the problem, verify that the following conditions are met:
• The batteries are properly installed.
• The batteries still retain their current.
• The wireless Keyboard is located less than ten meters away from the transceiver.
• The transceiver is fully installed.
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard.
Monitor problems
Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast,
width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
Chapter 9
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Troubleshooting and diagnostics
55