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Diagnostic Error Code

FRU/Action

001-035-XXX
System Device Reset
condition detected

1. System board

001-036-XXX
System Register error

1. System board

001-038-XXX
System Extension failure

1. Adapter card
2. System board

001-039-XXX
System DMI data structure
error

1. Flash the system

2. System board

001-040-XXX
System IRQ failure

1. Power-off/on system

and re-test

2. System board

001-041-XXX
System DMA failure

1. Power-off/on system

and re-test

2. System board

001-195-XXX
System Test aborted by
user

1. Information

2. Re-start the test, if

need to

001-196-XXX
System test halt, error
threshold exceeded

1. Depress F3 to review

the log file.

2. Re-start the test to

reset the log file.

001-197-XXX
System test warning

1. Make sure

component that is
called out is enabled
and/or connected

2. Re-run test

3. Component that is

called out in warning
statement

4. Component under test

001-198-XXX
System test aborted

1. If a component is

called out, make sure
it is enabled and/or
connected

2. Flash the system and

re-test

3. Go to “Undetermined

problem” section.

001-199-XXX
System test failed, cause
unknown

1. Go to “Undetermined

problem” section.

2. Flash the system and

re-test

3. Replace component

under function test.

001-250-XXX
System ECC error

1. System board

001-254-XXX
001-255-XXX
001-256-XXX
001-257-XXX
System DMA error

1. System board

IBM PC Enhanced Diagnostics error codes

Summary of Contents for Aptiva

Page 1: ...Station Type 6268 2173 2178 2198 6868 6878 6288 6563 6564 6565 6574 6338 6278 S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manual June 2000 We Want Your Comments Please see page 441 ...

Page 2: ......

Page 3: ...S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manual June 2000 We Want Your Comments Please see page 441 IBM ...

Page 4: ...rein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the i...

Page 5: ... problems to a FRU a Symptom to FRU Index additional service information models listing and an illustrated parts catalog The related service section includes safety notices and safety information and problem determination tips Important This manual is intended for trained servicers who are familiar with IBM Personal Computer products Use this manual along with advanced diagnostic tests to troubles...

Page 6: ...ons Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausführen Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación iv IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 7: ...ystems Hardware Maintenance Manual Volume 1 S82G 1501 ThinkPad Computers ThinkPad 340 355 360 370 700 701 720 750 755 IBM Mobile Systems Hardware Maintenance Manual Volume 2 S82G 1502 ThinkPad Computers ThinkPad 365 560 760 SelectaDock IBM Mobile Systems Hardware Maintenance Manual Volume 3 S82G 1503 Monitors Displays February 1993 IBM PS 2 Display HMM Volume 1 SA38 0053 Monitors December 1993 IBM...

Page 8: ...vi IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 9: ...ostics and test information 132 Product description 143 Additional service information 146 Computer exploded view Type 6563 6593 160 Computer exploded view Type 6564 6574 2178 2198 167 System board layout 176 Symptom to FRU index 179 Undetermined problem 201 Model tables Country Region Language 202 Parts Type 6563 6593 219 Parts Type 6564 6574 222 Parts Type 2178 2198 227 PC 300 6565 6566 233 Gene...

Page 10: ... problem 392 Model tables Country Region Language 393 Parts Type 6868 6878 403 Related Service Information 409 Safety notices multi lingual translations 410 Safety information 434 Miscellaneous information 439 Send us your comments 441 Do you need technical references 442 Problem determination tips 443 Notices 450 viii IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 11: ... 1 Flash the system 2 Boot block 3 System board 000 027 XXX BIOS Configuration Setup error 1 Run Setup 2 Flash the system 3 Boot block 4 System board 000 034 XXX BIOS Buffer Allocation failure 1 Reboot the system 2 Flash the system 3 Run memory test 4 System board 000 035 XXX BIOS Reset Condition detected 1 Flash the system 2 System board 000 036 XXX BIOS Register error 1 Flash the system 2 Boot b...

Page 12: ...BIOS APM failure 1 Flash the system 2 System board 000 270 XXX BIOS ACPI failure 1 Flash the system 2 System board 001 000 XXX System Test Passed 1 No action 001 00X XXX System Error 1 System board 001 01X XXX System Error 1 System board 001 024 XXX System Addressing test failure 1 System board 001 025 XXX System Checksum Value error 1 Flash the system 2 System board 001 026 XXX System FLASH data ...

Page 13: ...hreshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 001 197 XXX System test warning 1 Make sure component that is called out is enabled and or connected 2 Re run test 3 Component that is called out in warning statement 4 Component under test 001 198 XXX System test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash th...

Page 14: ...re 1 device on IRQ9 2 System board 001 277 XXX System IRQ10 failure 1 device on IRQ10 2 System board 001 278 XXX System IRQ11 failure 1 device on IRQ11 2 System board 001 279 XXX System IRQ12 failure 1 device on IRQ12 2 System board 001 280 XXX System IRQ13 failure 1 device on IRQ13 2 System board 001 281 XXX System IRQ14 hard disk drive failure 1 Hard disk drive Cable 2 Hard disk drive 3 System b...

Page 15: ...nstalled 2 System board 005 027 XXX Video Configuration Setup error 1 Run Setup 2 Video drivers update 3 Video card if installed 4 System board 005 031 XXX Video Device Cable failure 1 Video cable 2 Monitor 3 Video card if installed 4 System board 005 032 XXX Video Device Controller failure 1 Video card if installed 2 System board 005 036 XXX Video Register error 1 Video card if installed 2 System...

Page 16: ...unction test 005 2XX XXX 005 3XX XXX Video subsystem error 1 Video card if installed 2 System board 006 000 XXX Diskette interface Test Passed 1 No action 006 0XX XXX Diskette interface error 1 Diskette drive Cable 2 Diskette drive 3 System board 006 195 XXX Diskette interface Test aborted by user 1 Information 2 Re start the test if need to 006 196 XXX Diskette interface test halt error threshold...

Page 17: ...sence 1 Remove external serial device if present 2 Run setup enable port 3 System board 011 002 XXX 011 003 XXX Serial port Timeout Parity error 1 System board 011 013 XXX 011 014 XXX Serial port Control Signal Loopback test failure 1 System board 011 015 XXX Serial port External Loopback failure 1 Wrap plug 2 System board 011 027 XXX Serial port Configuration Setup error 1 Run Setup enable port 2...

Page 18: ...t signal failure 1 External serial device 2 System board 014 000 XXX Parallel port Interface Test Passed 1 No action 014 001 XXX Parallel port Presence 1 Remove external parallel device if present 2 Run setup enable port 3 System board 014 002 XXX 014 003 XXX Parallel port Timeout Parity error 1 System board 014 013 XXX 014 014 XXX Parallel port Control Signal Loopback test failure 1 System board ...

Page 19: ...o to Undetermined problem section 2 Flash the system and re test 3 Replace component under function test 014 2XX XXX 014 3XX XXX Parallel port failure 1 External parallel device 2 System board 015 000 XXX USB port Interface Test Passed 1 No action 015 001 XXX USB port Presence 1 Remove USB Device s and re test 2 System board 015 002 XXX USB port Timeout 1 Remove USB Device s and re test 2 System b...

Page 20: ... Re run test 3 Component that is called out in warning statement 4 Component under test 015 198 XXX USB port test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash the system and re test 3 Go to Undetermined problem section 015 199 XXX USB port test failed cause unknown 1 Go to Undetermined problem section 2 Flash the system and re test 3 Replace component und...

Page 21: ...PCI card 2 Riser card if installed 3 System board 020 000 XXX PCI Interface Test Passed 1 No action 020 0XX XXX PCI Interface error 1 PCI card 2 Riser card if installed 3 System board 020 195 XXX PCI Test aborted by user 1 Information 2 Re start the test if need to 020 196 XXX PCI test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 020 1...

Page 22: ...ly 3 IDE device 4 System board 025 195 XXX IDE interface Test aborted by user 1 Information 2 Re start the test if need to 025 196 XXX IDE interface test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 025 197 XXX IDE interface test warning 1 Make sure component that is called out is enabled and or connected 2 Re run test 3 Component that...

Page 23: ...Re start the test if need to 030 196 XXX SCSI interface test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 030 197 XXX SCSI interface test warning 1 Make sure component that is called out is enabled and or connected 2 Re run test 3 Component that is called out in warning statement 4 Component under test 030 198 XXX SCSI interface test a...

Page 24: ...ID interface test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash the system and re test 3 Go to Undetermined problem section 035 199 XXX RAID interface test failed cause unknown 1 Go to Undetermined problem section 2 Flash the system and re test 3 Replace component under function test 071 000 XXX Audio port Interface Test Passed 1 No action 071 00X XXX 071 ...

Page 25: ...ed problem section 2 Flash the system and re test 3 Replace component under function test 071 25X XXX Audio port failure 1 Speakers 2 Audio card if installed 3 System board 080 000 XXX Game Port interface Test Passed 1 No action 080 XXX XXX Game Port interface Error 1 Remove the game port device and re test the system 080 195 XXX Game Port interface Test aborted by user 1 Information 2 Re start th...

Page 26: ...e Port interface Reset 1 Mouse 2 System board 086 040 XXX Mouse Port interface IRQ failure 1 Run Setup 2 Mouse 3 System board 086 195 XXX Mouse Port interface Test aborted by user 1 Information 2 Re start the test if need to 086 196 XXX Mouse Port interface test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 086 197 XXX Mouse Port interf...

Page 27: ...and or connected 2 Re run test 3 Component that is called out in warning statement 4 Component under test 089 198 XXX Microprocessor test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash the system and re test 3 Go to Undetermined problem section 089 199 XXX Microprocessor test failed cause unknown 1 Go to Undetermined problem section 2 Flash the system and r...

Page 28: ...1 XXX Voltage Sensor s Voltage limit error 1 Power supply 2 System board 170 254 XXX Voltage Sensor s Voltage Regulator Module error 1 Voltage Regulator Module VRM 2 Microprocessor 3 System board 175 000 XXX Thermal Sensor s Test Passed 1 No action 175 0XX XXX Thermal Sensor s failure 1 Flash system 2 System board 175 195 XXX Thermal Sensor s Test aborted by user 1 Information 2 Re start the test ...

Page 29: ...sure Asset Security Enabled 2 Flash system 3 System board 185 278 XXX Asset Security Chassis Intrusion 1 C2 Cover Switch 2 System board 201 000 XXX System Memory Test Passed 1 No action 201 XXX XXX System Memory error 1 Replace the memory module called out by the test 2 System board 202 000 XXX System Cache Test Passed 1 No action 202 XXX XXX System Cache error 1 Cache if removable 2 System board ...

Page 30: ...Capacity Cartridge Drive and re test the system 301 000 XXX Keyboard Test Passed 1 No action 301 XXX XXX Keyboard error 1 Keyboard 2 Check and test Mouse 3 System board 302 000 XXX Mouse Test Passed 1 No action 302 XXX XXX Mouse error 1 Mouse 2 Check and test Keyboard 3 System board 303 000 XXX Joystick Test Passed 1 No action 303 XXX XXX Joystick error 1 Remove the Joystick and re test the system...

Page 31: ...rs and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General checkout 24 Module test menu and hardware configuration report 27 Keyboard 28 Printer 28 Power supply 29 20 pin main power supply connection 30 Display 31 Diagnostics and test information 32 Power on self test POST 32 POST beep codes 32 Error code format 33 ...

Page 32: ...er settings 53 BIOS levels 54 Flash BIOS VPD update procedure 55 Flash recovery boot block jumper 55 Power management 56 Automatic configuration and power interface ACPI BIOS 56 Advanced Power Management 56 Automatic Hardware Power Management features 56 Setting Automatic Hardware Power Management features 57 Automatic Power On features 57 Network settings 58 Flash over LAN update POST BIOS over n...

Page 33: ...79 Symptom to FRU index 80 Beep symptoms 81 No beep symptoms 82 POST error codes 84 Miscellaneous error messages 99 Undetermined problem 102 Model tables Country Region Language 103 Type Model configuration tables 6268 6278 6288 6338 104 Parts Type 6268 6278 2173 114 Parts listing 115 Parts Type 6288 6338 117 Parts listing 118 Special tools 120 PC 300 6268 6278 6288 6338 Aptiva 2173 23 ...

Page 34: ... Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 54 2 If multiple error codes are displayed diagnose the first error code displayed 3 If the computer hangs with a POST error ...

Page 35: ... Setup Utility program see Setup Utility program on page 41 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled or Go to the IBM PC Enhanced Diagnostics o...

Page 36: ...ued If the printer has incorrect responses go to Printer on page 28 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 31 26 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 37: ...are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with that device The missing device is defective or it requires an additional diskette or service manual An unrecognizable device is installed A defective device is causing another device not to be recog...

Page 38: ...e the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is properly connected and powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs...

Page 39: ...ect the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microprocessor s connection Reseat 3 Check the power cord for proper continuity Power Cord 4 Check the power on switch for continuity Power on Switch If the above are correct check the following voltages P...

Page 40: ... V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 not used not used 19 5 V 5 V dc 20 5 V 5 V dc If the voltages are not correct and the power cord is good replace the power supply 30 IBM ...

Page 41: ...ote The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If there is a test margin on the screen replace the video adapter if installed or replace the system board Note During the first two or three seconds after the display is powered on the following migh...

Page 42: ...ppears Note Type 6268 6278 6288 6338 2173 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpoint code display when a successful POST occurs 1 Enable Power on Status in setup See Setup Utility program on page 41 If the POST detects a problem an error message appears on your screen ...

Page 43: ...igits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non SCSI errors The following figure shows which digits display the shorter POST errors The figure also defines additional SCSI information Notes Non IBM device error codes and documentation supersede ...

Page 44: ...he IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM is defective and report the socket where the failing module is located The Memory diagnostics can run a quick and full test of the system Diagnostics can also be run on a single SIMM or DIMM Note See ...

Page 45: ...test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test description and in the test log See Viewing the test log on page 39 Test selection To select one or more tests 1 Open the corresponding test category 2 Using the cursor movement keys highlight the desired...

Page 46: ...n LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asset ID test does the following Determines if Asset ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results IBM PC Enhance...

Page 47: ...nd to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the test fails If no SMART is supported by the drive the test returns with N A IBM Fixed Disk Optimized Test The IBM Fixed Disk Optimized Test provide the capability to identify particular areas of a ha...

Page 48: ...resentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function To select the Quick Erase or Full Erase Hard Drive utility 1 Select the UTILITY option on the toolbar and press enter 2 Select either the QUICK ERASE or FULL ERASE HARD DISK option and then follow t...

Page 49: ...rror was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A memory error was detected in DIMM socket Y Replace the DIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board or ...

Page 50: ...user User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the memory sockets 40 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 51: ...ces Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utility prompt appears on the screen during start up press F1 The Setup Utility menu appears 4 Follow the instructions on the screen 5 When finished select System Summary to verify that any configuration c...

Page 52: ...e installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before replacing a hard disk drive Preparing the hard disk drive for use When the Low Level Format program is finished restore to the hard disk all the files that you previously backed up 1 Partition the re...

Page 53: ... specifically identified as type 6288 6338 which is the desktop computer Type 6268 and 6278 are the micro tower Type 6288 6338 is the desktop Type 2173 is the micro tower Security Administrator password Cover lock Power on password Operating system password U bolt and cable Optional for some models CMOS backup battery lithium Common parts Varies with each model see Type Model configuration tables ...

Page 54: ...tional Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in your location might differ from the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large proportion of machines will operate 44 IBM PC 300 IntelliStation Aptiva Vol 2 ...

Page 55: ...c High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 43 dB operating 38 dB idle At bystander position 1 meter 37 dB operating 33 dB idle Declared upper limit sound power levels 5 1 bels operating 4 8 be...

Page 56: ...37 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 43 dB operating 38 dB idle At bystander position 1 meter 37 dB operating 33 dB idle Declared upper limit sound power levels 5 1 bels operating ...

Page 57: ...4 Flash BIOS VPD update procedure on page 55 Flash recovery boot block jumper on page 55 Power management on page 56 Network settings on page 58 Flash over LAN update POST BIOS over network on page 58 Wake on LAN on page 59 System board memory on page 60 Replacing a processor For Celeron processors install the processor with the beveled corner aligned with the beveled corner of the processor socke...

Page 58: ...ystem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new system board jumper settings match the old system board jumper settings 7 If the new system board does not correct the problem reinstall the options on the old system board reinstall the old system b...

Page 59: ... the computer and do the following Note On some models this procedure will also remove the administrator password 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page 77 to find the password jumper 3 Move the password jumper to connect the center pin and the pin on the opposite end of the connector 4 Power on the computer The system senses the change in the posit...

Page 60: ... power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital product data Each computer has a unique vital product data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD se...

Page 61: ...elect Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value field then click Apply Alert on LAN Alert on LAN provides notification of changes in the computer even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN he...

Page 62: ...to set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master Hard Disk Drive 2 Secondary Slave Hard Disk Drive IDE Drives 52 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 63: ... the figures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 4X CD ROM FRU 06H7654 6X CD ROM 8X CD ROM 6X PD CD ROM 16X Max CD ROM 24X Max CD ROM 32X Max CD ROM 40X Max CD ROM 48X Max CD ROM PC 300 6268 6278 6288 6338 Aptiva 2173 53 ...

Page 64: ...termine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter 4 Levels 1 and 2 Support 5 RETAIN Sources for obtaining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCente...

Page 65: ...em and recover the BIOS To perform a Flash BIOS recovery using the Boot Block jumper 1 Power off the computer and remove the cover 2 Move the system board Boot Block jumper or switch to the recover position Refer to System board layout on page 77 or the information label inside the computer for more information 3 Insert the upgrade diskette into the diskette drive 4 Power on the computer The IBM L...

Page 66: ...when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer processor and monitor if monitor supports DPMS if they are inactive fo...

Page 67: ... Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system power processor speed and display as necessary 7 Set Hard Disk to Enabled or Disabled Note This does not apply to SCSI drives 8 Press Esc twice to return to the Configuration Setup Utility program menu 9...

Page 68: ...ter These settings are Flash over LAN Update POST BIOS over Network Wake on LAN Flash over LAN update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on page 55 This setting is used to enable or disable the Flash over LAN feature When the feature is enabled the system programs in the computer can be updated remotely from a network server If the admin...

Page 69: ...program on page 41 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To disable Wake on LAN select Disabled 6 Press Esc until you return to the Configuration Setup Utility program menu 7 Before you exit from the program select Save Settings from the Configuration Setup Ut...

Page 70: ... configuration DIMM sizes of 32 MB 64 MB 128 MB and 256 MB are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 100 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Size Speed Type PC 300 Type 6268 6278 6288 6338 Aptiva Type 2173 32 MB 64 MB 128 MB 256 MB 512 MB Maximum 100 MHz SDRAM Non Parity Industry Standard 60 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 71: ...78 2173 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC 300 6268 6278 6288 6338 Aptiva 2173 61 ...

Page 72: ...Input Output connectors 1 1 2 2 62 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 73: ...front panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover forward to engage the front cover slots onto the chassis flange 4 Install the three cover thumb screws PC 300 6268 6278 6288 6338 Aptiva 2173 63 ...

Page 74: ...Front bezel EMC shield 64 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 75: ...ter slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O connectors Note When connecting the EIDE DASD Cable connect the Blue connector of cable to the system board Black connector to the master device Gray connector to the slave device Route the signal c...

Page 76: ...e must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unlatch from the chassis 4 Next pull apart the top two latches from inside the panel while pulling the panel out 5 To remove the front panel pivot the bottom of the panel out and down at the same time 66...

Page 77: ...n both rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive rails from the old drive and install them on the new drive PC 300 6268 6278 6288 6338 Aptiva 2173 67 ...

Page 78: ...pressing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 67 2 Disconnect the speaker and fan cables from the system board 3 Remove the two bracket screws at bottom of chassis 4 Lift the bracket up then pull the bracket out from front of chassis 68 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 79: ...r supply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the tab then push up on the power supply bracket and swing it out to disengage the bracket from the chassis PC 300 6268 6278 6288 6338 Aptiva 2173 69 ...

Page 80: ...w Type 6288 6338 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 70 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 81: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6268 6278 6288 6338 Aptiva 2173 71 ...

Page 82: ...r the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover forward to engage the front cover slots onto the chassis 4 Install the three cover thumb screws 72 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 83: ...anel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right bottom tabs if necessary to get the tabs in the holes of the chassis 2 Push the top of the panel toward the chassis until the three top latches lock in place PC 300 6268 6278 6288 6338 Aptiva 2173 73...

Page 84: ...iskette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the bracket 4 Slide bracket toward the back of the chassis to unlatch it from the chassis 5 Lift the bracket out of the chassis 74 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 85: ...ut of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O connectors PC 300 6268 6278 6288 6338 Aptiva 2173 75 ...

Page 86: ... voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis 5 Move power supply inward then lift out of the chassis 76 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 87: ...System board layout 321 31 PC 300 6268 6278 6288 6338 Aptiva 2173 77 ...

Page 88: ...ower connector 12 Battery 13 Fan 1 14 Wake on LAN connector 15 CMOS Clear jumper 16 PCI 4 slot 17 PCI 3 slot 18 PCI 2 slot 19 PCI 1 slot 2 Internal Speaker connector 21 CD Audio connector 22 Telephony connector 23 Microphone connector 24 Serial 2 connector COM B 25 Line In connector 26 Line Out connector 27 Serial 1 connector COM A 28 Parallel connector 29 Display connector 3 USB connectors 31 Mou...

Page 89: ...tings Processor speed for the PC 300 type 6268 6278 6288 6338 and Aptiva type 2173 computers are fixed and are determined by the processor There are no settings required Diskette Write Access Diskette Write Enable and Write Protect options are changed in the Setup Configuration See Setup Utility program on page 41 Jumper Setting Description CMOS Reset 2 3 1 2 D CMOS Reset Flash Recovery Mode Norma...

Page 90: ...e first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supply on page 29 Check the hard disk drive jumper settings before you replace a hard disk drive See Hard disk drive jumper settings on page 52 Important 1 Some errors are indicated with a series...

Page 91: ...m Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 2 2 1 Video Adapter if installed 2 System Board 2 2 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 3 X 1 Memory Module 2 System Board 2 4 X 1 Run Setup 2 Memory Module ...

Page 92: ...ter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 60 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board No beep symptoms Note Type 6268 6278 6288 6338 2173 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST T...

Page 93: ...ror FRU Action No beep during POST 1 See Undetermined problem on page 102 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Riser Card 6 Power Cord 7 Power Supply PC 300 6268 6278 6288 6338 Aptiva 2173 83 ...

Page 94: ...tem board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error 1 Reseat adapters 2 Any Adapter 3 System Board 114 Adapter ROM error 1 Adapter Memory 2 System Board 129 Internal cache test error 1 Processor 2 L2 Cache Memory 3 System Board 151 Real time clock f...

Page 95: ...ge 434 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 41 2 Run the Extended Memory Diagnostic tests 166 Boot Block Check Sum Error 1 Run Flash Recovery using Boot Block See Flash recovery boot block jumper on page 55 2 System Board 167 Microprocessor installed that ...

Page 96: ...ion and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion detector was cleared This is information only no action required If this code does not clear 1 System Board 1XX Not listed above 1 System Board 201 20X Memory data error 1 Run Enhanced Diag Memory Te...

Page 97: ... 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics 1 Run Setup and verify diskette configuration settings 2 Diskette Drive A B 3 Diskette Drive Cable 4 System Board 605 POST cannot unlock the diskette drive 1 Diskette Drive 2 Diskette Drive Cable ...

Page 98: ...failure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1103 Port fails register check 1 Run Enhanced Diagnostics 2 System Board 1106 Serial option cannot be turned off 1 Run Enhanced Diagnostics 2 System Board 1107 1 Serial Device Cable 2 System Board 1110...

Page 99: ...dapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 1692 Boot sequence error 1 Run FDISK to ensure at least one active partition is set active 16XX 1 36 38 Workstation Adapter 1762 Hard disk drive configuration error 1 Run Configuration See Setup Ut...

Page 100: ...sted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration error 1 Check cable connections 2 Run Setup and verify video configuration settings 3 Video Memory Modules 4 Video Adapter...

Page 101: ...iport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or other ATAPI device 5 System Board 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Video Adapter if i...

Page 102: ...103 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct operation of the modem slot 2 Modem 10119 1 Diagnostics detected a non IBM modem 2 Modem 10120 1 Check PSTN Cable 2 External DAA if installed 3 Modem 10132 10133 10134 10135 10136 10137 10138 10139 10140...

Page 103: ...ve read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run Enhanced Diagnostics 10470 10471 10472 Controller wrap error 1 Run Enhanced Diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDI 2 Drive Cab...

Page 104: ... ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Video Adapter 2 Adapter Video Memory 148XX 1 Video Adapter 14901 14902 1491X 14922 1 Video Adapter if installed 2 System Board 3 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 FaxConc...

Page 105: ...M VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memory Module DRAM VRAM 2 Printer Scanner Option 3 Image Adapter A 20105 to 20110 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM Image Adapter A Memory Test failure indicated by g...

Page 106: ...ide cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Printer 2 Printer Cable 213XX 1 SCSI Processor 214XX 1 WORM Drive 215XXXC 215XXXD 215XXXE 215XXXU If an external device and power on LED is off check external voltages 1 CD ROM Drive I CD ROM Drive II ...

Page 107: ...ostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V NiCad Main Battery Pack 2 ServerGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3 ServerGua...

Page 108: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 41 98 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 109: ...able connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 41 3 Ensure network administrator is using correct MAC address 4 Ensure no interrupt or I O address conflicts 5 Network adapter Advise network administrator of new MAC address Dead computer See Power supply on page 29 1 Power Switch 2 Power Supply 3 System Board Disk...

Page 110: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 28 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run Setup 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard disk 1 If network admin is using LCCM Hybrid RPL check s...

Page 111: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6268 6278 6288 6338 Aptiva 2173 101 ...

Page 112: ...adapters d Riser card e Memory modules Before removing or replacing memory modules see System board memory on page 60 f Extended video memory g External Cache h External Cache RAM i Hard disk drive j Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem conti...

Page 113: ...models might be listed twice as X and J for Country Language identification J is for Japan only Table 1 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portuguese Brazil xxP LA Spanish xxS LA English xxL Asia Pacific AP Model AP English w Keyboard xxA AP English w o Keyboard xxB Japan Japanese xxJ Ho...

Page 114: ...on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM drives the disk hub and disk edge speeds are 10 and 24 For 32X Max CD ROM drives the disk hub and disk edge speeds are 14 and 32 For 40X Max CD ROM drives ...

Page 115: ...n 500 MHz Celeron 433 MHz Celeron 466 MHz Celeron 500 MHz Celeron 533 MHz Celeron 533 MHz Celeron Table 2 PC 300 Type 6268 Microtower Model 16X 43X 44X 56X Open Bay 57X Open Bay 58X Open Bay 70X 71X Open Bay Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron processor comes with 128K Cache 4 Graphics 810 Graphics wit...

Page 116: ...NP 64 MB NP 64 MB NP Processor 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron 466 MHz Celeron 500 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron Table 3 Page 1 of 2 PC 300 Type 6278 Microtower Model S1X S2X S3X S4X S5X S6X S8X S9X SAX Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron pr...

Page 117: ...z Celeron 533 MHz Celeron 533 MHz Celeron 533 MHz Celeron 533 MHz Celeron Table 3 Page 2 of 2 PC 300 Type 6278 Microtower Model SBX SDX SEx SFX SGX SJX Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron processor comes with 128K Cache 4 Graphics 810 Graphics with 4 MB SDRAM display Cache integrated on system board 5 ...

Page 118: ... NP Processor 400 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 466 MHz Celeron 500 MHz Celeron 433 MHz Celeron 466 MHz Celeron Table 4 Page 1 of 5 PC 300 Type 6288 6338 Desktop Model 10X 11X 15X 16X 17X 1CX 1DX 1EX 1FX Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron processor comes w...

Page 119: ...4 MB NP 64 MB NP Processor 500 MHz Celeron 466 MHz Celeron 433 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron Table 4 Page 2 of 5 PC 300 Type 6288 6338 Desktop Model 1GX 1HX 30X 31X 35X 36X 37X 39X 40X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron proc...

Page 120: ...MB NP 64 MB NP Processor 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron 466 MHz Celeron 500 MHz Celeron 433 MHz Celeron Table 4 Page 3 of 5 PC 300 Type 6288 6338 Desktop Model 41X 42X 44X 45X 46X 47X 48X 49X 50X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron proces...

Page 121: ...6 MHz Celeron 433 MHz Celeron 466 MHz Celeron 500 MHz Celeron 533 MHz Celeron 533 MHz Celeron 533 MHz Celeron 533 MHz Celeron Table 4 Page 4 of 5 PC 300 Type 6288 6338 Desktop Model 51X 53X 56X Open Bay 57X Open Bay 58X Open Bay 70X 71X 72X 73X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron processor comes with 1...

Page 122: ...of 5 PC 300 Type 6288 6338 Desktop Model 74X 75X Open Bay 76X 78X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 103 3 Intel Celeron processor comes with 128K Cache 4 Graphics 810 Graphics with 4 MB SDRAM display Cache integrated on system board 5 Audio integrated on system board 6 Models 39X 40X 70X 78X have Ethernet card 7 Models ...

Page 123: ...Notes PC 300 6268 6278 6288 6338 Aptiva 2173 113 ...

Page 124: ...Parts Type 6268 6278 2173 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 114 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 125: ...wer Supply 145W 01K9870 17 Power Supply 145W China 36L8815 17 Power Supply 145W Japan 20L2314 18 Fan Duct 37L2512 19 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 19 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 19 Intel Celeron Processor 500 MHz 128 KB cache 00N6101 19 Intel Celeron Processor 533 MHz 128 KB cache 09N4424 20 Memory 64 MB DIMM Non Parity 01K1147 20 Memory 128 MB DIMM ...

Page 126: ...c South 2173 6278 01N2834 Mouse 2 button 6268 2173 10L6145 Mouse Scrollpoint 6278 28L1865 Microphone Aptiva 2173 only 01N1961 Name Plate Aptiva Aptiva 2173 only 01N3057 Name Plate 6268 6278 37L2509 Power Button 6268 6278 2173 10K1701 Speakers Set Aptiva 2173 only 01N1845 Speaker Brick Power module China Aptiva 2173 only 20L2174 Speaker Brick Power module HongKong Aptiva 2173 only 20L2172 URM retai...

Page 127: ...Parts Type 6288 6338 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 PC 300 6268 6278 6288 6338 Aptiva 2173 117 ...

Page 128: ... 13 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 13 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 13 Intel Celeron Processor 500 MHz 128 KB cache 00N6101 13 Intel Celeron Processor 533 MHz 128 KB cache 09N4424 14 Base Frame Assembly 09N4508 15 Ethernet Adapter Lake Clark 2 3 30L5929 15 Audio adapter PCI 37L4457 Cable CD ROM Audio 75H9219 Cable ATA 66 2 Drop 37L5098 Cable Diskette Dr...

Page 129: ...26 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Icelandic 37L2530 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 Serbian Cyrillic 37L2537 Slovakian 37L2538 Spanish 37L2539 Swed Finn 37L2540 Swiss French German 37L2541 Thailand 37L2550 Turkish ID 179 37L2542 Turkish ID 440 37L2543 UK English...

Page 130: ...rance 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364 UK Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 Special tool...

Page 131: ...dapter cards accelerator boards options or non IBM devices can give false errors and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General checkout 124 Module test menu and hardware configuration report 127 Keyboard 128 Printer 128 Power supply 129 20 pin main power supply connection 130 Display 131 Diagnostics and te...

Page 132: ...n LAN 150 Hard disk drive jumper settings 151 IDE hard disk drive settings 151 CD ROM drive jumper settings 152 BIOS levels 153 Flash BIOS VPD update procedure 154 Flash recovery boot block 154 Power management 155 Advanced Configuration and Power Interface ACPI BIOS 155 Advanced Power Management 155 Automatic Hardware Power Management features 155 Setting Automatic Hardware Power Management featu...

Page 133: ...ns 177 System board switch settings 178 Symptom to FRU index 179 Beep symptoms 180 No beep symptoms 181 POST error codes 183 Miscellaneous error messages 198 Undetermined problem 201 Model tables Country Region Language 202 Type Model configuration tables 6563 6564 6574 203 Parts Type 6563 6593 219 Parts listing 220 Parts Type 6564 6574 222 Parts listing 223 Parts Type 2178 2198 227 Parts listing ...

Page 134: ...es 1 Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 153 2 If multiple error codes are displayed diagnose the first error code displayed 3 If the computer hangs with a POST e...

Page 135: ... Setup Utility program see Setup Utility program on page 141 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled or Go to the IBM PC Enhanced Diagnostics ...

Page 136: ...d If the printer has incorrect responses go to Printer on page 128 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 131 126 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 137: ... highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with that device The missing device is defective or it requires an additional diskette or service manual An unrecognizable device is installed A defective device is causing another device not to be recogniz...

Page 138: ...e the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is properly connected and powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs...

Page 139: ... the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microprocessor s connection Reseat 3 Check the power cord for proper continuity Power Cord 4 Check the power on switch for continuity Power on Switch If the above are correct check the following voltages PC 3...

Page 140: ... V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 not used not used 19 5 V 5 V dc 20 5 V 5 V dc If the voltages are not correct and the power cord is good replace the power supply 130 IBM...

Page 141: ... The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If there is a test margin on the screen replace the video adapter if installed or replace the system board Note During the first two or three seconds after the display is powered on the following might o...

Page 142: ...s Note Type 6563 6593 6564 6574 and 2178 2198 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpoint code display when a successful POST occurs 1 Enable Power on Status in setup See Setup Utility program on page 141 If the POST detects a problem an error message appears on your sc...

Page 143: ... digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non SCSI errors The following figure shows which digits display the shorter POST errors The figure also defines additional SCSI information Notes Non IBM device error codes and documentation supersed...

Page 144: ... IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM is defective and report the socket where the failing module is located The Memory diagnostics can run a quick and full test of the system Diagnostics can also be run on a single SIMM or DIMM Note See...

Page 145: ...t category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test description and in the test log See Viewing the test log on page 139 Test selection To select one or more tests 1 Open the corresponding test category 2 Using the cursor movement keys highlight the desired t...

Page 146: ...n LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asset ID test does the following Determines if Asset ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results IBM PC Enhance...

Page 147: ...to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the test fails If no SMART is supported by the drive the test returns with N A IBM Fixed Disk Optimized Test The IBM Fixed Disk Optimized Test provide the capability to identify particular areas of a hard ...

Page 148: ...esentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function To select the Quick Erase or Full Erase Hard Drive utility 1 Select the UTILITY option on the toolbar and press enter 2 Select either the QUICK ERASE or FULL ERASE HARD DISK option and then follow th...

Page 149: ...r was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A memory error was detected in DIMM socket Y Replace the DIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board or whe...

Page 150: ... aborted by user User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest Hardware Maintenance Manual HMM to reference the memory sockets 140 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 151: ... Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utility prompt appears on the screen during start up press F1 The Setup Utility menu appears 4 Follow the instructions on the screen 5 When finished select System Summary to verify that any configuration chan...

Page 152: ...e installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before replacing a hard disk drive Preparing the hard disk drive for use When the Low Level Format program is finished restore to the hard disk all the files that you previously backed up 1 Partition the re...

Page 153: ...al for some models C2 security on some models CMOS backup battery lithium Common parts Varies with each model see Type Model configuration tables 6563 6564 6574 on page 203 Diskette drive Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifications information on the following pages was determined in controlled acoustical environments according to proced...

Page 154: ...igh range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 43 dB operating 38 dB idle At bystander position 1 meter 37 dB operating 33 dB idle Declared upper limit sound power levels 5 1 bels operating 4 8 bels ...

Page 155: ...mum 137 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 43 dB operating 38 dB idle At bystander position 1 meter 37 dB operating 33 dB idle Declared upper limit sound power levels 5 1 bels opera...

Page 156: ...er settings on page 152 BIOS levels on page 153 Flash BIOS VPD update procedure on page 154 Flash recovery boot block on page 154 Power management on page 155 Network settings on page 157 Flash over LAN update POST BIOS over network on page 157 Wake on LAN on page 158 System board memory on page 159 Replacing a processor Make sure the processor is fully seated in its socket and that the goal post ...

Page 157: ...ystem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new system board jumper settings match the old system board jumper settings 7 If the new system board does not correct the problem reinstall the options on the old system board reinstall the old system b...

Page 158: ...rforming this procedure 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page 176 to find the switch assembly 1 SW1 3 Move switch 2 SW1 2 from the OFF position to the ON CMOS clear position 4 Power on the computer The system senses the change in the position and erases the password 5 There will be no video Wait for the system to produce two POST beeps then power o...

Page 159: ... a power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital product data Each computer has a unique vital product data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD ...

Page 160: ...ct Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value field then click Apply Alert on LAN Alert on LAN provides notification of changes in the computer even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN helps...

Page 161: ...drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master Hard Disk Drive 2 Secondary Slave Hard Disk Drive IDE Drives PC 300 6563 6593 6564 6574 Aptiva 2178 2198 151 ...

Page 162: ...e figures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 4X CD ROM FRU 06H7654 6X CD ROM 8X CD ROM 6X PD CD ROM 16X Max CD ROM 24X Max CD ROM 32X Max CD ROM 40X Max CD ROM 48X Max CD ROM 152 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 163: ...rmine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter 4 Levels 1 and 2 Support 5 RETAIN Sources for obtaining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter ...

Page 164: ...the system and recover the BIOS To perform a Flash BIOS recovery using the CMOS switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on position Refer to System board layout on page 176 or the information label inside the computer for more information 3 Insert the upgrade diskette into the diskette drive 4 Power on the computer The IBM Logo will appear 5 ...

Page 165: ...d when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer processor and monitor if monitor supports DPMS if they are inactive ...

Page 166: ...ent system power processor speed and display as necessary 7 Set IDE Hard Disk to Enabled or Disabled 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 10 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Automatic...

Page 167: ... update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on page 154 This setting is used to enable or disable the Flash over LAN feature When the feature is enabled the system programs in the computer can be updated remotely from a network server If the administrator password is set in the computer it does not have to be entered by the server To acce...

Page 168: ...gram on page 141 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To disable Wake on LAN select Disabled 6 Press Esc until you return to the Configuration Setup Utility program menu 7 Before you exit from the program select Save Settings from the Configuration Setup Util...

Page 169: ...able Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Size Speed Type PC 300 Type 6563 6593 6564 6574 64 MB 128 MB 256 MB 512 MB 1 GB Maximum 133 MHz SDRAM ECC Non Parity Industry Standard Computer Name Memory Module Size Speed Type Aptiva Type 2178 2198 64 MB 128 MB 256 MB 512 MB Maximum 133 MHz SDRAM Non Parity Industry S...

Page 170: ... Type 6563 6593 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 160 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 171: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6563 6593 6564 6574 Aptiva 2178 2198 161 ...

Page 172: ...r the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover forward to engage the front cover slots onto the chassis 4 Install the three cover thumb screws 162 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 173: ...l out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right bottom tabs if necessary to get the tabs in the holes of the chassis 2 Push the top of the panel toward the chassis until the three top latches lock in place PC 300 6563 6593 6564 6574 Aptiva 2178 2198 ...

Page 174: ...skette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the bracket 4 Slide bracket toward the back of the chassis to unlatch it from the chassis 5 Lift the bracket out of the chassis 164 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 175: ...of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O connectors PC 300 6563 6593 6564 6574 Aptiva 2178 2198 165 ...

Page 176: ...voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis 5 Move power supply inward then lift out of the chassis 166 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 177: ...8 2198 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC 300 6563 6593 6564 6574 Aptiva 2178 2198 167 ...

Page 178: ...Input Output connectors 1 1 2 2 USB 1 USB 2 Serial 2 Mouse Keyboard Serial 1 Parallel Microphone Line In Headphone Line Out DVI Monitor SVGA Monitor 168 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 179: ...nt panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover forward to engage the front cover slots onto the chassis flange 4 Install the three cover thumb screws PC 300 6563 6593 6564 6574 Aptiva 2178 2198 169 ...

Page 180: ...Front bezel EMC shield 170 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 181: ... slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O connectors Note When connecting the EIDE DASD Cable connect the Blue connector of cable to the system board Black connector to the master device Gray connector to the slave device Route the signal cabl...

Page 182: ...e must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unlatch from the chassis 4 Next pull apart the top two latches from inside the panel while pulling the panel out 5 To remove the front panel pivot the bottom of the panel out and down at the same time 17...

Page 183: ...oth rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive rails from the old drive and install them on the new drive PC 300 6563 6593 6564 6574 Aptiva 2178 2198 173 ...

Page 184: ...ressing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 173 2 Disconnect the speaker and fan cables from the system board 3 Remove the two bracket screws at bottom of chassis 4 Lift the bracket up then pull the bracket out from front of chassis 174 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 185: ...upply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the tab then push up on the power supply bracket and swing it out to disengage the bracket from the chassis PC 300 6563 6593 6564 6574 Aptiva 2178 2198 175 ...

Page 186: ...System board layout 176 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 187: ...mbly SW1 See SW2 on page 178 12 Battery 13 Wake on LAN connector 14 Alert on LAN connector 15 CD Audio connector 16 PCI 1 slot 17 PCI 2 slot 18 PCI 3 slot 19 Internal Speaker connector 2 AGP connector 21 Midi port connector Aptiva 2178 2198 only 22 Microphone connector 23 Line Out connector 24 Line In connector 25 Parallel connector 26 USB connectors 27 Mouse Keyboard connectors 28 Serial connecto...

Page 188: ...on switch block Switches can either be in the Off or in the On position Processor Speed Settings Processor speed for the PC 300 type 6563 6593 6564 6574 and Aptiva type 2178 2198 computers are fixed and are determined by the processor There are no settings required Diskette Access SW1 1 Write enabled Off D Write protected On Clear CMOS SW1 2 Normal mode Off D CMOS clear On Reserved SW1 3 Reserved ...

Page 189: ...u did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supply on page 129 Check the hard disk drive jumper settings before you replace a hard disk drive See Hard disk drive jumper settings on page 151 Important 1 Some errors are indicated with a series of beep co...

Page 190: ...Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 2 2 1 Video Adapter if installed 2 System Board 2 2 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 3 X 1 Memory Module 2 System Board 2 4 X 1 Run Setup 2 Memory Module 3 ...

Page 191: ...led 2 System Board Three short beeps during POST 1 See System board memory on page 159 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board No beep symptoms Note Type 6563 6593 6564 6574 and Aptiva type 2178 2198 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected ...

Page 192: ...m Error FRU Action No beep during POST 1 See Undetermined problem on page 201 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply 182 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 193: ...em board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error 1 Reseat adapters 2 Any Adapter 3 System Board 114 Adapter ROM error 1 Adapter Memory 2 System Board 129 Internal cache test error 1 Processor 2 L2 Cache Memory 3 System Board 151 Real time clock fa...

Page 194: ...ge 434 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 141 2 Run the Extended Memory Diagnostic tests 166 Boot Block Check Sum Error 1 Run Flash Recovery using Boot Block See Flash recovery boot block on page 154 2 System Board 167 Microprocessor installed that is no...

Page 195: ...ion and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion detector was cleared This is information only no action required If this code does not clear 1 System Board 1XX Not listed above 1 System Board 201 20X Memory data error 1 Run Enhanced Diag Memory Te...

Page 196: ... System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics 1 Run Setup and verify diskette configuration settings 2 Diskette Drive A B 3 Diskette Drive Cable 4 System Board 605 POST cannot unlock the diskette drive 1 Diskette Drive 2 Diskette Drive Cable 3 ...

Page 197: ...ailure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1103 Port fails register check 1 Run Enhanced Diagnostics 2 System Board 1106 Serial option cannot be turned off 1 Run Enhanced Diagnostics 2 System Board 1107 1 Serial Device Cable 2 System Board 1110 ...

Page 198: ...er error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 1692 Boot sequence error 1 Run FDISK to ensure at least one active partition is set active 16XX 1 36 38 Workstation Adapter 1762 Hard disk drive configuration error 1 Run Configuration See Setup Utilit...

Page 199: ...sted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration error 1 Check cable connections 2 Run Setup and verify video configuration settings 3 Video Memory Modules 4 Video Adapter...

Page 200: ...rt 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or other ATAPI device 5 System Board 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Video Adapter if inst...

Page 201: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct operation of the modem slot 2 Modem 10119 1 Diagnostics detected a non IBM modem 2 Modem 10120 1 Check PSTN Cable 2 External DAA if installed 3 Modem 10132 10133 10134 10135 10136 10137 10138 10139 10140 ...

Page 202: ... read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run Enhanced Diagnostics 10470 10471 10472 Controller wrap error 1 Run Enhanced Diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDI 2 Drive Cable...

Page 203: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Video Adapter 2 Adapter Video Memory 148XX 1 Video Adapter 14901 14902 1491X 14922 1 Video Adapter if installed 2 System Board 3 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 FaxConce...

Page 204: ...RAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memory Module DRAM VRAM 2 Printer Scanner Option 3 Image Adapter A 20105 to 20110 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM Image Adapter A Memory Test failure indicated by grap...

Page 205: ...de cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Printer 2 Printer Cable 213XX 1 SCSI Processor 214XX 1 WORM Drive 215XXXC 215XXXD 215XXXE 215XXXU If an external device and power on LED is off check external voltages 1 CD ROM Drive I CD ROM Drive II E...

Page 206: ...ics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V NiCad Main Battery Pack 2 ServerGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3 ServerGuard ...

Page 207: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 141 PC 300 6563 6593 6564 6574 Aptiva 2178 2198 197 ...

Page 208: ...e connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 141 3 Ensure network administrator is using correct MAC address 4 Ensure no interrupt or I O address conflicts 5 Network adapter Advise network administrator of new MAC address Dead computer See Power supply on page 129 1 Power Switch 2 Power Supply 3 System Board Diske...

Page 209: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 128 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run Setup 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard disk 1 If network admin is using LCCM Hybrid RPL check ...

Page 210: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board 200 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 211: ... Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 159 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues re...

Page 212: ...ation J is for Japan only Table 5 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portuguese Brazil xxP LA Spanish xxS LA English xxL Asia Pacific AP Model AP English w Keyboard xxA AP English w o Keyboard xxB Japan Japanese xxJ Hong Kong AP English xxH Hong Kong Chinese xxM China Chinese xxC China A...

Page 213: ...d IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM drives the disk hub and disk edge speeds are 10X and 24X For 32X Max CD ROM drives the disk hub and disk edge speeds are 14X and 32X For 40X Max CD ROM drives the disk hub and disk edge speeds are 17X an...

Page 214: ... EIDE 13 5 GB EIDE N A 10 1 GB EIDE 10 1 GB EIDE 13 5 GB EIDE Memory N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB N A 64 MB 64 MB 64 MB Processor 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 500 MHz Table 6 Page 1 of 6 PC 300 Type 6563 6593 Desktop Model 20X Open Bay 22X 23X 24X 25X 26X 27X 40X Open Bay 42X 43X 44X Notes 1 N A Not included in model 2 For last digit mo...

Page 215: ...5 GB EIDE 13 5 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 13 5 GB EIDE 13 5 GB EIDE Memory 64 MB 64 MB N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB Processor 500 MHz 500 MHz 533EB MHz 533EB MHz 533EB MHz 533B MHz 533B MHz 533EB MHz 533EB MHz 533EB MHz 533EB MHz Table 6 Page 2 of 6 PC 300 Type 6563 6593 Desktop Model 45X 47X 60X Open Bay 62X 63X 64X 65X 66X 67X 68X 69X Notes 1 N A Not included in mod...

Page 216: ... 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE Memory N A N A N A 128 MB 128 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB Processor 800 MHz 866 MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz Table 6 Page 3 of 6 PC 300 Type 6563 6593 Desktop Model 70 U Open Bay 72 U Open Bay 80X Open Bay 82X 83X 84X 85X 86X 87X 88X 8AX Notes 1 N A Not included in model 2 For last d...

Page 217: ...1 GB EIDE 13 5 GB EIDE 13 5 GB EIDE 10 1 GB EIDE 10 1 GB EIDE N A Memory 64 MB 64 MB 64 MB N A 64 MB 64 MB 128 MB 128 MB 64 MB 64 MB N A Processor 600EB MHz 600B MHz 600B MHz 667 MHz 667 MHz 667 MHz 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz Table 6 Page 4 of 6 PC 300 Type 6563 6593 Desktop Model 8BX 8CX 8DX 90X Open Bay 91X 92X 93X 94X 95X 96X 99X Open Bay Notes 1 N A Not included in model 2 For las...

Page 218: ...IDE 15 GB EIDE 15 GB EIDE 10 1 GB EIDE 20 4 GB EIDE 20 4 GB EIDE 15 GB EIDE Memory 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 64 MB Processor 667 MHz 667 MHz 667 MHz 667 MHz 667 MHz 600B MHz 733 MHz 733 MHz 733 MHz Table 6 Page 5 of 6 PC 300 Type 6563 6593 Desktop Model 9AX 9BX 9CX 9DX 9EX 9FX A1X A2X A3X Notes 1 N A Not included in model 2 For last digit model number see Model tables...

Page 219: ...DE 15 GB EIDE 20 4 GB EIDE 20 4 GB EIDE 20 GB EIDE 20 GB EIDE Memory 64 MB 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB Processor 733 MHz 733 MHz 733 MHz 800 MHz 800 MHz 866 MHz 866 MHz Table 6 Page 6 of 6 PC 300 Type 6563 6593 Desktop Model A4X A5X A6X B1X B2X C1X C2X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentiu...

Page 220: ...Processor 733 MHz 733 MHz 733 MHz 733 MHz 667 MHz 667 MHz Table 7 Page 1 of 5 PC 300 Type 6564 Microtower Model P1X P2X P3X P5X R1X R2X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III 4 Audio integrated on system board 5 Models P1X P2X R1X R2X S4X S7X S8X S9X SAX SCX SDX SGX SHX SKX SLX SMX SPX SQX SSX STX...

Page 221: ...128 MB 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 667 MHz 667 MHz 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533 MHz 533 MHz Table 7 Page 2 of 5 PC 300 Type 6564 Microtower Model R3X R4X S3X S4X S6X S7X S8X S9X SAX Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III 4 Audio integrated on system boar...

Page 222: ... 128 MB 128 MB 128 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 533 MHz 600EB MHz 600EB MHz 600EB MHz 500 MHz 600B MHz 600B MHz 600B MHz 600B MHz 667 MHz Table 7 Page 3 of 5 PC 300 Type 6564 Microtower Model SBX SCX SDX SEx SFX SGX SHX SJX SKX SLX Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III 4 ...

Page 223: ... 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 667 MHz 667 MHz 533EB MHz 533EB MHz 533EB MHz 667 MHz 667 MHz 600B MHz 600B MHz Table 7 Page 4 of 5 PC 300 Type 6564 Microtower Model SMX SNX SPX SQX SRX SSX STX SUx SV J Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III 4 Audio integrated on system...

Page 224: ...600B MHz 600B MHz Table 7 Page 5 of 5 PC 300 Type 6564 Microtower Model SWX SXX SYX T3X T4X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III 4 Audio integrated on system board 5 Models P1X P2X R1X R2X S4X S7X S8X S9X SAX SCX SDX SGX SHX SKX SLX SMX SPX SQX SSX STX SWX T3X T4X come with LC 2 3 Ethernet card ...

Page 225: ...A N A Memory N A 64 MB 64 MB 64 MB 64 MB N A N A 64 MB 64 MB N A N A Processor 450 MHz 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533EB MHz 533EB MHz 533EB MHz 800 MHz 866 MHz Table 8 Page 1 of 3 PC 300 Type 6574 Microtower Model 20X Open Bay 23X 28X 45X 47X 40X Open Bay 60X Open Bay 61X 62X 70 U Open Bay 72 U Open Bay Notes 1 N A Not included in model 2 For last digit model number see Model tables C...

Page 226: ...GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory N A 128 MB 128 MB N A 128 MB 128 MB N A 128 MB 128 MB 128 MB Processor 600EB MHz 600EB MHz 600EB MHz 667 MHz 667 MHz 667 MHz 733 MHz 733 MHz 733 MHz 733 MHz Table 8 Page 2 of 3 PC 300 Type 6574 Microtower Model 80X Open Bay 82X 83X 90X Open Bay 91X 92X 99X Open Bay A1X A2X A3X Notes 1 N A Not included in model 2 For last digit model number see Model tables ...

Page 227: ...128 MB 128 MB Processor 733 MHz 800 MHz 800 MHz Table 8 Page 3 of 3 PC 300 Type 6574 Microtower Model A4X B1X B2X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 202 3 Processor Pentium III with 512 KB L2 Cache 4 Audio integrated on system board 5 Open Bay Authorized Assembler Program See the note on page 203 PC 300 6563 6593 6564 65...

Page 228: ...Notes 218 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 229: ...Parts Type 6563 6593 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 PC 300 6563 6593 6564 6574 Aptiva 2178 2198 219 ...

Page 230: ...sembly 37L5096 10 Fan Card Guide Assembly 37L5093 11 Memory 64 MB SDRAM Non Parity 33L3072 11 Memory 128 MB SDRAM Non Parity 33L3074 12 System Board for 500 533 600B processors no processor no memory 61H2587 12 System Board for 533EB 600EB and higher processors no processor no memory 61H2569 13 Pentium III 450 100 MHz 00N3878 13 Pentium III 500 100 MHz 00N3879 13 Pentium III 533 133 MHz 33L4066 13...

Page 231: ... 32 MB Video Card 10K1291 Power Button 10K1705 Savage2 Video Card 143 4xAGP 33L1618 Savage4 Video Card 100 2xAGP 09N5898 Video Card 4xAGP Dongle 09N3435 S3 Diamond Video Card 10K2940 Speaker Cable Assembly 01K4909 URM retainer Kit 33L4521 X wide upper bay bezel 10K1707 X wide lower bay bezel 10K1709 PC 300 6563 6593 6564 6574 Aptiva 2178 2198 221 ...

Page 232: ...Parts Type 6564 6574 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 222 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 233: ...ive 36L8689 Order either of the below 20 4 GB hard drives 12 20 4 GB EIDE Hard Disk Drive 36L8628 12 20 4 GB EIDE Hard Disk Drive 37L5723 Order either of the below 27 2 GB hard drives 12 27 2 GB EIDE Hard Disk Drive 6564 09N0707 12 27 2 GB EIDE Hard Disk Drive 6564 09N0727 12 30 GB EIDE Hard Disk Drive 6564 09N0925 13 Hard Drive Rails Qty 2 01K1539 14 System Board for 450 500 533 600B processors n...

Page 234: ...H9219 Cable ATA 66 2 Drop 37L5098 Cable Diskette Drive 01K1513 Cable Hard Disk Cable ATA 37L4525 Cable Wake On Ring 76H7345 EMC Shield for System Board 37L2504 Foot 4 03K9655 LED Power Switch Assembly 37L2511 Lithium Battery 33F8354 Miscellaneous Hardware Kit 20L3094 Modem ADSL 6564 00N4354 Modem Domestic 6564 01N2833 Modem Universal EMEA and Asia Pacific South 6564 01N2834 Mouse 2 button 6574 10L...

Page 235: ...ek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 Serbian Cyrillic 37L2537 Slovakian 37L2538 Spanish 37L2539 Swed Finn 37L2540 Swiss French German 37L2541 Thailand 37L2550 Turkish ID 179 37L2542 Turkish ID 440 37L2543 UK English 37L2544 US English 37L2...

Page 236: ...rmany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364 UK Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 226 IBM PC 300 IntelliStatio...

Page 237: ...Parts Type 2178 2198 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 PC 300 6563 6593 6564 6574 Aptiva 2178 2198 227 ...

Page 238: ...597 9 Speaker brick EMEA 2178 10K2591 9 Speaker brick GB UK 2178 10K2589 9 Speaker brick Hong Kong 2178 19K2551 9 Speaker brick US Taiwan Canada 10K2587 10 Fan Assembly 37L4526 11 Hard Disk Mounting Bracket 37L2501 12 15 0 GB EIDE Hard Disk Drive 09N0851 Order either of the below 20 4 GB hard drives 12 20 4 GB EIDE Hard Disk Drive 36L8628 12 20 4 GB EIDE Hard Disk Drive 37L5723 12 30 GB EIDE Hard ...

Page 239: ...Non Parity 33L3072 20 Memory 128 MB SDRAM Non Parity 33L3074 21 Base Frame Assembly 09N1788 Ethernet card Accton 2178 01N3003 Cable CD ROM Audio 09N1782 Cable ATA 66 2 Drop 37L5098 Cable Diskette Drive 01K1513 Cable Hard Disk Cable ATA 37L4525 Cable Midi game port 09N1786 Cable Wake On Ring 76H7345 EMC Shield for System Board 37L2504 Foot 4 03K9655 LED Power Switch Assembly 37L2511 Lithium Battery...

Page 240: ...nch Canadian ID 045 37L2592 French Canadian ID 045 black 37L2635 French Canadian ID 058 37L2591 French Canadian ID 058 black 37L2614 Latin Spanish 37L2593 Latin Spanish black 37L2615 Norwegian 37L2603 Norwegian black 37L2625 Portuguese 37L2604 Portuguese black 37L2626 Spanish 37L2605 Spanish black 37L2627 Swedish Finland 37L2606 Swedish Finland black 37L2628 UK English 37L2608 UK English black 37L...

Page 241: ...Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364 UK Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 Special tools The followin...

Page 242: ...232 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 243: ...pin main power supply connection 242 Display 243 Diagnostics and test information 244 Power on self test POST 244 POST beep codes 244 Error code format 245 IBM PC Enhanced Diagnostics 246 Starting the IBM PC Enhanced Diagnostics Program 246 Navigating through the diagnostic programs 246 Running diagnostic tests 247 Test selection 247 IBM PC Enhanced Memory Diagnostics 247 Alert On LAN test 248 Ass...

Page 244: ...utomatic Hardware Power Management features 267 Automatic Power On features 267 Enhanced Security 268 Network settings 269 Flash over LAN update POST BIOS over network 269 Wake on LAN 270 System board memory 271 Computer exploded view Type 6565 6566 272 Input Output connectors 273 Cover removal 274 Front panel 275 Front bezel 276 EMC shield 276 Diskette hard drive bracket 276 CD ROM drive removal ...

Page 245: ...Parts listing 315 Special tools 318 PC 300 6565 6566 235 ...

Page 246: ...eplacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 264 2 If multiple error codes are displayed diagnose the first error code displayed 3 If the computer hangs with a POST error go to Sy...

Page 247: ...n Setup Utility program see Setup Utility program on page 253 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled or Go to the IBM PC Enhanced Diagnostics...

Page 248: ...d If the printer has incorrect responses go to Printer on page 240 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 243 238 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 249: ...e computer are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with that device The missing device is defective or it requires an additional diskette or service manual An unrecognizable device is installed A defective device is causing another device not ...

Page 250: ...e the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is properly connected and powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs...

Page 251: ...ltage Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microprocessor s connection Reseat 3 Check the power cord for proper continuity Power Cord 4 Check the power on switch for continuity Power on Switch If the above are correct check the following ...

Page 252: ... V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 not used not used 19 5 V 5 V dc 20 5 V 5 V dc If the voltages are not correct and the power cord is good replace the power supply 242 IBM...

Page 253: ...e screen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If there is a test margin on the screen replace the video adapter if installed or replace the system board Note During the first two or three seconds after the display is powered on the foll...

Page 254: ...ogram appears Note Type 6565 6566 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpoint code display when a successful POST occurs 1 Enable Power on Status in setup See Setup Utility program on page 253 If the POST detects a problem an error message appears on your screen A singl...

Page 255: ...n digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non SCSI errors The following figure shows which digits display the shorter POST errors The figure also defines additional SCSI information Notes Non IBM device error codes and documentation superse...

Page 256: ... IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM is defective and report the socket where the failing module is located The Memory diagnostics can run a quick and full test of the system Diagnostics can also be run on a single SIMM or DIMM Note See...

Page 257: ... within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test description and in the test log See Viewing the test log on page 251 Test selection To select one or more tests 1 Open the corresponding test category 2 Using the cursor movement keys highlight ...

Page 258: ...n LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asset ID test does the following Determines if Asset ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results IBM PC Enhance...

Page 259: ...MART command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the test fails If no SMART is supported by the drive the test returns with N A IBM Fixed Disk Optimized Test The IBM Fixed Disk Optimized Test provide the capability to identify particular are...

Page 260: ...esentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function To select the Quick Erase or Full Erase Hard Drive utility 1 Select the UTILITY option on the toolbar and press enter 2 Select either the QUICK ERASE or FULL ERASE HARD DISK option and then follow th...

Page 261: ...A memory error was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A memory error was detected in DIMM socket Y Replace the DIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system...

Page 262: ...ser User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the memory sockets 252 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 263: ...gacy Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utility prompt appears on the screen during start up press F1 The Setup Utility menu appears 4 Follow the instructions on the screen 5 When finished select System Summary to verify that any conf...

Page 264: ...e installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before replacing a hard disk drive Preparing the hard disk drive for use When the Low Level Format program is finished restore to the hard disk all the files that you previously backed up 1 Partition the re...

Page 265: ...drive Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifications information on the following pages was determined in controlled acoustical environments according to procedures specified by the American National Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in your location might ...

Page 266: ...h range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 5 cubic meters minute 18 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 39 dB operating 33 dB idle At bystander position 1 meter 34 dB operating 30 dB idle Declared upper limit sound power levels 4 9 bels operating 4 4 bels idl...

Page 267: ...levels on page 264 Flash BIOS VPD update procedure on page 265 Flash recovery boot block on page 265 Power management on page 266 Enhanced Security on page 268 Network settings on page 269 Flash over LAN update POST BIOS over network on page 269 Wake on LAN on page 270 System board memory on page 271 Replacing a processor Make sure the processor is fully seated in its socket and that the goal post...

Page 268: ...system board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new system board jumper settings match the old system board jumper settings 7 If the new system board does not correct the problem reinstall the options on the old system board reinstall the old system ...

Page 269: ...he administrator password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhanced Security functions like boot sequence and privilege access will not be changed Other settings will be cleared 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page ...

Page 270: ...ower on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital product data Each computer has a unique vital product data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see ...

Page 271: ... Agent 3 Select Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value field then click Apply Alert on LAN Alert on LAN provides notification of changes in the computer even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert...

Page 272: ...drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master Hard Disk Drive 2 Secondary Slave Hard Disk Drive IDE Drives 262 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 273: ... labels or the figures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 4X CD ROM FRU 06H7654 6X CD ROM 8X CD ROM 6X PD CD ROM 16X Max CD ROM 24X Max CD ROM 32X Max CD ROM 40X Max CD ROM 48X Max CD ROM PC 300 6565 6566 263 ...

Page 274: ...ermine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter 4 Levels 1 and 2 Support 5 RETAIN Sources for obtaining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter...

Page 275: ...u to restart the system and recover the BIOS To perform a Flash BIOS recovery using the CMOS Switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on position Refer to System board layout on page 279 or the information label inside the computer for more information 3 Insert the upgrade diskette into the diskette drive 4 Power on the computer The IBM Logo w...

Page 276: ...hen exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer processor and monitor if monitor supports DPMS if they are inactive for...

Page 277: ...ft Arrow or Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system power processor speed and display as necessary 7 Set Hard Disk to Enabled or Disabled Note This does not apply to SCSI drives 8 Press Esc twice to return to the Configuration Setup Utility pro...

Page 278: ...ven the administrator password must be entered to use the computer If the administrator password is lost or forgotten the system board in the computer must be replaced in order to regain access to the Configuration Setup Utility program Enhanced Security is an additional security feature available on type 6565 6566 Enhanced Security can be enabled or disabled only when you update system programs I...

Page 279: ...tor password The computer remains in a halted state until the administrator password is entered 4 When the administrator password is entered or if no administrator password has been set the update diskette will continue to run and you are given the option of enabling or disabling Enhanced Security The choice is automatically recorded in the System Security menu of the Configuration Setup Utility p...

Page 280: ...d Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be used in conjunction with this feature To access the Wake on LAN setting 1 Start the Configuration Setup Utility program See Setup Utility program on page 253 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu...

Page 281: ...orted memory configuration DIMM sizes of 64 MB 128 MB and 256 MB ECC or 64 MB 128 MB and 256 MB and 512 MB Non ECC are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SDRAM DIMMs only Computer Name Memory Module Size Speed Type PC 300 Type 6565 6566 64 MB 128 MB 256 MB 512 MB 1 GB Maximum 133 MHz SDRAM ECC Non ECC Industry Standard PC 300 6565 6566 271 ...

Page 282: ...6 I O connectors and removal procedures for the cover front panel front bezel EMC shield diskette hard drive bracket CD ROM drive power supply and optional pedestal are on the following pages 272 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 283: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6565 6566 273 ...

Page 284: ...r the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover forward to engage the front cover slots onto the chassis 4 Install the three cover thumb screws 274 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 285: ...pull the panel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right bottom tabs if necessary to get the tabs in the holes of the chassis 2 Push the top of the panel toward the chassis until the three top latches lock in place PC 300 6565 6566 275 ...

Page 286: ...C shield Diskette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drive cables 3 Remove the two top screws securing the bracket 4 Slide bracket toward the back of the chassis to unlatch it from the chassis 5 Lift the bracket out of the chassis 276 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 287: ...OM drive out of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O connectors PC 300 6565 6566 277 ...

Page 288: ...ve the four screws securing the power supply to the chassis 5 Move power supply inward then lift out of the chassis Optional pedestal To remove the optional pedestal 1 Lay the computer on its side where the pedestal is overhanging the edge of a table or desk 2 Pull out on the plastic tab underneath the pedestal and move the pedestal toward the tab end then pull the pedestal away from the cover 278...

Page 289: ...System board layout 12345678 OFF OFF 1234 PC 300 6565 6566 279 ...

Page 290: ...bly 12 Switch 1 assembly 13 Front Fan connector 14 Battery 15 C2 security connector 16 Wake on LAN connector 17 Alert on LAN connector 18 CD Audio connector 19 PCI 1 slot 2 PCI 2 slot 21 PCI 3 slot 22 Internal Speaker connector 23 AGP connector 24 Parallel connector 25 Microphone connector 26 Line Out connector 27 Line In connector 28 USB connectors 29 Mouse Keyboard connectors 3 Serial connectors...

Page 291: ... 2 Note The Clear CMOS switch SW1 2 is also used to reset passwords Reserved Switch SW1 3 Reserved Switch SW1 4 Processor Speed Settings Processor speed for the PC 300 type 6565 computer is fixed and is determined by the processor There are no settings required Diskette Access SW1 1 Write enabled Off D Write protected On Clear CMOS SW1 2 Normal mode Off D CMOS clear On Reserved SW1 3 Reserved Off ...

Page 292: ...essage first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supply on page 241 Check the hard disk drive jumper settings before you replace a hard disk drive See Hard disk drive jumper settings on page 262 Important 1 Some errors are indicated with a...

Page 293: ...ule 2 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 2 2 1 Video Adapter if installed 2 System Board 2 2 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 3 X 1 Memory Module 2 System Board 2 4 X 1 Run Setup 2 Mem...

Page 294: ...o Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 271 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board No beep symptoms Note Type 6565 6566 computer defaults to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable...

Page 295: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 304 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply PC 300 6565 6566 285 ...

Page 296: ...em board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error 1 Reseat adapters 2 Any Adapter 3 System Board 114 Adapter ROM error 1 Adapter Memory 2 System Board 129 Internal cache test error 1 Processor 2 L2 Cache Memory 3 System Board 151 Real time clock fa...

Page 297: ...rmation on page 434 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 253 2 Run the Extended Memory Diagnostic tests 166 Boot Block Check Sum Error 1 Run Flash Recovery using Boot Block See Flash recovery boot block on page 265 2 System Board 167 Microprocessor install...

Page 298: ...ot sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion detector was cleared This is information only no action required If this code does not clear 1 System Board 1XX Not listed above 1 System Board 201 20X Memory data error 1...

Page 299: ...board Cable 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics 1 Run Setup and verify diskette configuration settings 2 Diskette Drive A B 3 Diskette Drive Cable 4 System Board 605 POST cannot unlock the diskette drive 1 Diskette Drive 2 Diskette D...

Page 300: ...ailure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1103 Port fails register check 1 Run Enhanced Diagnostics 2 System Board 1106 Serial option cannot be turned off 1 Run Enhanced Diagnostics 2 System Board 1107 1 Serial Device Cable 2 System Board 1110 ...

Page 301: ...arallel adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 1692 Boot sequence error 1 Run FDISK to ensure at least one active partition is set active 16XX 1 36 38 Workstation Adapter 1762 Hard disk drive configuration error 1 Run Configuration See...

Page 302: ...sted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration error 1 Check cable connections 2 Run Setup and verify video configuration settings 3 Video Memory Modules 4 Video Adapter...

Page 303: ...ter 2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or other ATAPI device 5 System Board 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Video Ad...

Page 304: ...103 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct operation of the modem slot 2 Modem 10119 1 Diagnostics detected a non IBM modem 2 Modem 10120 1 Check PSTN Cable 2 External DAA if installed 3 Modem 10132 10133 10134 10135 10136 10137 10138 10139 10140...

Page 305: ...64 Hard Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run Enhanced Diagnostics 10470 10471 10472 Controller wrap error 1 Run Enhanced Diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDI ...

Page 306: ... ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Video Adapter 2 Adapter Video Memory 148XX 1 Video Adapter 14901 14902 1491X 14922 1 Video Adapter if installed 2 System Board 3 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 FaxConc...

Page 307: ...Module DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memory Module DRAM VRAM 2 Printer Scanner Option 3 Image Adapter A 20105 to 20110 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM Image Adapter A Memory Test failure indi...

Page 308: ...de cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Printer 2 Printer Cable 213XX 1 SCSI Processor 214XX 1 WORM Drive 215XXXC 215XXXD 215XXXE 215XXXU If an external device and power on LED is off check external voltages 1 CD ROM Drive I CD ROM Drive II E...

Page 309: ... DGS diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V NiCad Main Battery Pack 2 ServerGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3...

Page 310: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 253 300 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 311: ...d signal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 253 3 Ensure network administrator is using correct MAC address 4 Ensure no interrupt or I O address conflicts 5 Network adapter Advise network administrator of new MAC address Dead computer See Power supply on page 241 1 Power Switch 2 Power Supply 3 Syste...

Page 312: ...orks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 240 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run Setup 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard disk 1 If network admin is using LCCM Hybrid RPL check...

Page 313: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6565 6566 303 ...

Page 314: ...c Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 271 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues r...

Page 315: ...age identification J is for Japan only Table 9 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portuguese Brazil xxP LA Spanish xxS LA English xxL Asia Pacific AP Model AP English w Keyboard xxA AP English w o Keyboard xxB Japan Japanese xxJ Hong Kong AP English xxH Hong Kong Chinese xxM China Chines...

Page 316: ...s The IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM drives the disk hub and disk edge speeds are 10X and 24X For 32X Max CD ROM drives the disk hub and disk edge sp...

Page 317: ... Memory N A 64 MB SDRAM 64 MB SDRAM 64 MB SDRAM 64 MB SDRAM 64 MB SDRAM N A 64 MB SDRAM 64 MB SDRAM 64 MB SDRAM 64 MB SDRAM Processor 500 MHz 500 MHz 500 MHz 500 MHz 500 MHz 500 MHz 533EB MHz 533EB MHz 533EB MHz 533B MHz 533B MHz Table 10 Page 1 of 6 PC 300 Type 6565 6566 Desktop Model 40X Open Bay 41X 42X 43X 44X 49X 60X Open Bay 61X 62X 63X 64X Notes 1 N A Not included in model 2 For last digit ...

Page 318: ...mory 128 MB 64 MB 64 MB N A N A N A 64 MB 64 MB 64 MB 64 MB 128 MB Processor 533EB MHz 533EB MHz 533EB MHz 800 MHz 866 MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz Table 10 Page 2 of 6 PC 300 Type 6565 6566 Desktop Model 65X 66X 67X 70X Open Bay 72X Open Bay 80X Open Bay 82X 83X 84X 85X 86X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country ...

Page 319: ...IDE N A 9 1 GB SCSI 15 GB EIDE Memory 128 MB 64 MB 64 MB N A 64 MB 64 MB 128 MB 128 MB N A 64 MB 128 MB Processor 600EB MHz 600B MHz 600B MHz 667 MHz 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz 667 MHz 667 MHz Table 10 Page 3 of 6 PC 300 Type 6565 6566 Desktop Model 87X 88X 89X 90X Open Bay 92X 93X 96X 97X 98X Open Bay 99X 9AX Notes 1 N A Not included in model 2 For last digit model number see Model t...

Page 320: ...B EIDE 13 5 GB EIDE 13 5 GB EIDE Memory 128 MB 128 MB 128 MB 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC Processor 667 MHz 600B MHz 667 MHz 600EB MHz 600EB MHz 533EB MHz 533EB MHz 533EB MHz 667 MHz 667 MHz 667 MHz Table 10 Page 4 of 6 PC 300 Type 6565 6566 Desktop Model 9BX 9CX 9DX A1 J A2 J A3 J A4 J A5 J B1 J B2 J B3 J Notes 1 N A Not included in model 2 For l...

Page 321: ... 1 GB EIDE 10 1 GB EIDE 15 GB EIDE 15 GB EIDE 9 1 GB SCSI Memory 64 MB ECC 64 MB ECC 64 MB ECC 64 MB ECC 128 MB 128 MB 64 MB 64 MB 64 MB 64 MB 64 MB Processor 733 MHz 733 MHz 533B MHz 533B MHz 733 MHz 733 MHz 733 MHz 733 MHz 733 MHz 733 MHz 733 MHz Table 10 Page 5 of 6 PC 300 Type 6565 6566 Desktop Model C1 J C2 J D1 J D2 J E1X E2X E3X E4X E5X E6X E7X Notes 1 N A Not included in model 2 For last d...

Page 322: ...00 MHz 800 MHz 866 MHz 866 MHz Table 10 Page 6 of 6 PC 300 Type 6565 6566 Desktop Model F1X F2X G1X G2X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 305 3 video card SR9 AGP2X with S3 Savage4 8MB or SR9 AGP4X with S3 Savage4 Xtreme 16MB SGRAM 4 Processor Pentium III 5 Audio integrated on system board 6 Open Bay Authorized Assemble...

Page 323: ...Notes PC 300 6565 6566 313 ...

Page 324: ...Parts Type 6565 6566 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 314 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 325: ... rpm 36L8648 11 Front Bezel Assembly 37L5096 12 Fan Card Guide Assembly 37L5093 13 Memory 64 MB ECC 33L3080 13 Memory 64 MB SDRAM 33L3072 13 Memory 128 MB SDRAM 33L3074 14 System Board for 500 533B 600B processors no processor no memory 61H2533 14 System Board for 533EB 600EB and higher processors no processor no memory 61H2578 15 Pentium III 500 100 MHz 00N3879 15 Pentium III 533B 133 MHz 33L4066...

Page 326: ...aneous Hardware Kit 20L3094 Mouse Scrollpoint 2 28L1865 Name Plate PC 300 GL 6565 6566 00N6083 Power Button 10K1705 Savage4 Video Card 100 2xAGP 09N5898 Savage2 Video Card 143 4xAGP 33L1618 Video Card 4xAGP Dongle 09N3435 Speaker Cable Assembly 01K4909 URM retainer Kit 33L4521 X wide upper bay bezel 10K1707 X wide lower bay bezel 10K1709 316 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 327: ...2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 Serbian Cyrillic 37L2537 Slovakian 37L2538 Spanish 37L2539 Swed Finn 37L2540 Swiss French German 37L2541 Thailand 37L2550 Turkish ID 179 37L2542 Turkish ID 440 37L2543 UK English 37L2544 US Engl...

Page 328: ... Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364 UK Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 Special tools The followi...

Page 329: ...ptom goes away the problem is with the device you removed General checkout 322 Module test menu and hardware configuration report 325 Keyboard 326 Printer 326 Power supply 327 20 pin main power supply connection 328 Display 329 Diagnostics and test information 330 Power on self test POST 330 POST beep codes 330 Error code format 331 IBM PC Enhanced Diagnostics 332 Starting the IBM PC Enhanced Diag...

Page 330: ...52 Flash recovery boot block 352 Power management 353 Automatic configuration and power interface ACPI BIOS 353 Advanced Power Management 353 Automatic Hardware Power Management features 353 Setting Automatic Hardware Power Management features 354 Automatic Power On features 354 Enhanced Security 355 Network settings 356 Flash over LAN update POST BIOS over network 356 Wake on LAN 357 System board...

Page 331: ...Symptom to FRU index 370 Beep symptoms 371 No beep symptoms 372 POST error codes 374 Miscellaneous error messages 389 Undetermined problem 392 Model tables Country Region Language 393 Type Model configuration tables 6868 6878 394 Parts Type 6868 6878 403 Parts listing 404 Special tools 407 IntelliStation 6868 6878 321 ...

Page 332: ...Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to determine and obtain the latest level BIOS see BIOS levels on page 351 2 If multiple error codes are displayed diagnose the first error code displayed 3 If the computer hangs with a POST error ...

Page 333: ...tup Utility program see Setup Utility program on page 339 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled or Go to the IBM PC Enhanced Diagnostics on ...

Page 334: ...d If the printer has incorrect responses go to Printer on page 326 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 329 324 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 335: ...mputer are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with that device The missing device is defective or it requires an additional diskette or service manual An unrecognizable device is installed A defective device is causing another device not to b...

Page 336: ...e the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is properly connected and powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs...

Page 337: ...e Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microprocessor s connection Reseat 3 Check the power cord for proper continuity Power Cord 4 Check the power on switch for continuity Power on Switch If the above are correct check the following volt...

Page 338: ...3 3 V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 5 V 5 V dc 19 5 V 5 V dc 20 5 V 5 V dc If the voltages are not correct and the power cord is good replace the power supply 328 IBM PC ...

Page 339: ...reen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If there is a test margin on the screen replace the video adapter if installed or replace the system board Note During the first two or three seconds after the display is powered on the followin...

Page 340: ...ogram appears Note Type 6868 6878 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpoint code display when a successful POST occurs 1 Enable Power on Status in setup See Setup Utility program on page 339 If the POST detects a problem an error message appears on your screen A singl...

Page 341: ...gits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non SCSI errors The following figure shows which digits display the shorter POST errors The figure also defines additional SCSI information Notes Non IBM device error codes and documentation supersede t...

Page 342: ...M PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM DIMM or RIMM is defective and report the socket where the failing module is located The Memory diagnostics can run a quick and full test of the system Diagnostics can also be run on a single memory module Note ...

Page 343: ... single test within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test description and in the test log See Viewing the test log on page 337 Test selection To select one or more tests 1 Open the corresponding test category 2 Using the cursor movement key...

Page 344: ... does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asset ID test does the following Determines if Asset ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results IBM PC Enhanced Diagnostic test results will p...

Page 345: ... command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the test fails If no SMART is supported by the drive the test returns with N A IBM Fixed Disk Optimized Test The IBM Fixed Disk Optimized Test provide the capability to identify particular areas o...

Page 346: ...esentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function To select the Quick Erase or Full Erase Hard Drive utility 1 Select the UTILITY option on the toolbar and press enter 2 Select either the QUICK ERASE or FULL ERASE HARD DISK option and then follow th...

Page 347: ... DIMM RIMM memory errors SIMM DIMM RIMM error messages issued by the IBM PC Enhanced Diagnostics Message Failure Found Recommended Actions 2xx 1y A memory error was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A memory error was detected in DIMM RIMM socket...

Page 348: ... does not match expected value Reflash the BIOS Perform boot block recovery Replace the system board Test aborted by user User stopped test Restart test Note Y is the SIMM DIMM RIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the memory sockets 338 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 349: ... Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utility prompt appears on the screen during start up press F1 The Setup Utility menu appears 4 Follow the instructions on the screen 5 When finished select System Summary to verify that any configur...

Page 350: ...e installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before replacing a hard disk drive Preparing the hard disk drive for use When the Low Level Format program is finished restore to the hard disk all the files that you previously backed up 1 Partition the re...

Page 351: ...parts Varies with each model see Type Model configuration tables 6868 6878 on page 394 Diskette drive Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifications information on the following pages was determined in controlled acoustical environments according to procedures specified by the American National Standards Institute ANSI S12 10 and ISO 7779 a...

Page 352: ...gh range input voltage Minimum 200 V ac Maximum 240 V ac Input kVA approximately Maximum as shipped 0 75 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average sound pressure levels At operator position 44 dB operating 40 dB idle At bystander position 1 meter 40 dB operating 37 dB idle Declared upper limit sound power levels 5 5 bels operating 5 2 bels i...

Page 353: ... 350 BIOS levels on page 351 Flash BIOS VPD update procedure on page 352 Flash recovery boot block on page 352 Power management on page 353 Enhanced Security on page 355 Network settings on page 356 Flash over LAN update POST BIOS over network on page 356 Wake on LAN on page 357 System board memory on page 358 Replacing a processor Make sure the processor is fully seated in its socket and that the...

Page 354: ...m board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new system board jumper settings match the old system board jumper settings 7 If the new system board does not correct the problem reinstall the options on the old system board reinstall the old system board...

Page 355: ...r password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhanced Security functions like boot sequence and privilege access will not be changed Other settings will be cleared 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page 367 to find the...

Page 356: ...ower on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital product data Each computer has a unique vital product data VPD code stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see ...

Page 357: ...even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN helps to manage and monitor the hardware and software features of the computer Alert on LAN generates notifications to the server of these occurrences Computer disconnected from the network Computer unplugged from the power outlet All POST errors Operating system or POST hang condition Alert on LA...

Page 358: ...Note Disabling both AssetCare and Asset ID will disable the RF antenna testing during POST and will not cause a POST error 184 No RFID Antenna 348 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 359: ...s to set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master Hard Disk Drive 2 Secondary Slave Hard Disk Drive IDE Drives IntelliStation 6868 6878 349 ...

Page 360: ...e figures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 4X CD ROM FRU 06H7654 6X CD ROM 8X CD ROM 6X PD CD ROM 16X Max CD ROM 24X Max CD ROM 32X Max CD ROM 40X Max CD ROM 48X Max CD ROM 350 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 361: ...ty to determine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter 4 Levels 1 and 2 Support 5 RETAIN Sources for obtaining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 H...

Page 362: ...system and recover the BIOS To perform a Flash BIOS recovery using the ROM Recover jumper 1 Power off the computer and remove the cover 2 Move the system board ROM Recover jumper to pins 2 3 Refer to System board layout on page 367 or the information label inside the computer for more information 3 Insert the upgrade diskette into the diskette drive 4 Power on the computer The IBM Logo will appear...

Page 363: ...damaged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DPMS Automatic Hardware Power Management features Automatic Hardware Power Management can reduce the power states of the computer processor and monitor if monitor supports DPMS if they are ina...

Page 364: ...ight Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system power processor speed and display as necessary 7 Set Hard Disk to Enabled or Disabled Note This does not apply to SCSI drives 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 B...

Page 365: ...nced Security is disabled If Enhanced Security is Enabled and an administrator password is given the administrator password must be entered to use the computer If the administrator password is lost or forgotten the system board in the computer must be replaced in order to regain access to the Configuration Setup Utility program Enhanced Security is an additional security feature available on type ...

Page 366: ...gins the computer halts and you are prompted for the administrator password if you have set an administrator password The computer remains in a halted state until the administrator password is entered 4 When the administrator password is entered or if no administrator password has been set the update diskette will continue to run and you are given the option of enabling or disabling Enhanced Secur...

Page 367: ... on LAN This setting is used to enable or disable the IBM developed Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be used in conjunction with this feature To access the Wake on LAN setting 1 Start the Configuration Setup Utility program See Setup Utility program on page 339 2 Select Advanced ...

Page 368: ...RIMM At least one socket from each memory channel must have a RIMM memory module installed Note Both memory channels must be populated the same RIMM sockets 1 and 2 are on memory channel A RIMM sockets 3 and 4 are on memory channel B Each RIMM socket supports a maximum of 512 MB of memory If new memory is to be added in a memory channel remove a C RIMM and install the new RIMM You must also do the...

Page 369: ...ostics program to run memory tests See IBM PC Enhanced Diagnostics on page 332 Procedures to determine memory errors 1 If a memory error occurs and the system is operational run memory diagnostics 2 If a memory error occurs and the system is not operational a Replace one RIMM module at a time until the system comes up Note All unused RIMM sockets must have a C RIMM installed Both memory channels m...

Page 370: ...onnectors and removal procedures for the side cover top handle bezels top and lower drive cage adapter cards support rail air baffle terminator card RIMM memory and lithium battery are on the following pages 360 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 371: ...llel connector 4 Audio line in 5 Monitor connector 6 SCSI connector 7 PCI slot 5 8 PCI slot 4 9 PCI slot 3 1 PCI slot 2 11 PCI slot 1 12 AGP slot 13 microphone 14 Audio line out 15 Ethernet 16 Serial connector 17 USB 1 connector 18 Mouse connector IntelliStation 6868 6878 361 ...

Page 372: ...Cover Release Tab Unlock cover from back of the system unit before removing cover Top handle cover removal Attention Do not lift handle cover too high or the tabs will break 362 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 373: ...Bezel removal Top drive cage removal IntelliStation 6868 6878 363 ...

Page 374: ... drive cage removal Note Make sure the vibration insulation mounts are installed on the cage when installing a disk drive Adapter removal Adapter Card Retainer 364 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 375: ...l removal Air Baffle removal Note The baffle must be installed for proper air flow to the microprocessor s Terminator card removal Note Use this same procedure to remove the processor IntelliStation 6868 6878 365 ...

Page 376: ...ry installation Notches Lithium battery removal Lithium battery installation Note Do not bend the top contact tab of the battery holder as it might not make connection with the battery 366 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 377: ...System board layout 123 123 33 34 32 35 31 37 36 IntelliStation 6868 6878 367 ...

Page 378: ...tor 14 Fan connector front chassis 15 C2 security connector 16 RFID connector 17 ROM recovery jumper 18 Administrator password jumper 19 PCI 5 slot 2 Alert on LAN 21 PCI 4 slot 22 PCI 3 slot 23 Internal Speaker connector 24 CD Audio connector 25 Wake on LAN 26 PCI 2 slot 27 PCI 1 slot 28 Fan connector rear chassis 29 AGP slot 3 Microphone connector 31 Line In Line Out connector 32 Battery 33 Ether...

Page 379: ...over jumper clears CMOS and is also used for Flash update and Flash recovery boot block Processor Speed Settings Processor speed for the IntelliStation type 6868 6878 computer is fixed and is determined by the processor There are no settings required Admin jumper Jumper enable 1 2 Disable 2 3 D ROM Recover Jumper Normal 1 2 D Boot Block Recover 2 3 IntelliStation 6868 6878 369 ...

Page 380: ...essage first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supply on page 327 Check the hard disk drive jumper settings before you replace a hard disk drive See Hard disk drive jumper settings on page 349 Important 1 Some errors are indicated with a...

Page 381: ... X 1 Memory Module 2 C RIMM not installed 3 Memory channels not same 4 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 2 2 1 Video Adapter if installed 2 System Board 2 2 X First 64 KB of RAM failed 1 Memory Module 2 System B...

Page 382: ...e short beeps during POST Video error 1 Video Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 358 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board No beep symptoms Note Type 6868 6878 computer defaults to come up quiet No beep and no memory count and checkpoint code display w...

Page 383: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 392 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply IntelliStation 6868 6878 373 ...

Page 384: ...em board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error 1 Reseat adapters 2 Any Adapter 3 System Board 114 Adapter ROM error 1 Adapter Memory 2 System Board 129 Internal cache test error 1 Processor 2 L2 Cache Memory 3 System Board 151 Real time clock fa...

Page 385: ...d 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 339 2 See System board memory on page 358 3 Run memory tests See IBM PC Enhanced Diagnostics on page 332 166 Boot Block Check Sum Error 1 Run Flash Recovery using Boot Block See Flash recovery boot block on page 352 2 System Board 1...

Page 386: ... 185 Corrupted boot sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion detector was cleared This is information only no action required If this code does not clear 1 System Board 1XX Not listed above 1 System Board 201 20X Me...

Page 387: ...1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 3 Diskette Drive 4 Diskette Drive Cable 5 System Board 604 And able to run diagnostics 1 Run Setup and verify diskette configuration settings 2 Diskette Drive A B 3 Diskette Drive Cable 4 System Board 605 POST cannot unlock the diskette drive 1 Dis...

Page 388: ...ailure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1103 Port fails register check 1 Run Enhanced Diagnostics 2 System Board 1106 Serial option cannot be turned off 1 Run Enhanced Diagnostics 2 System Board 1107 1 Serial Device Cable 2 System Board 1110 ...

Page 389: ...lel adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 1692 Boot sequence error 1 Run FDISK to ensure at least one active partition is set active 16XX 1 36 38 Workstation Adapter 1762 Hard disk drive configuration error 1 Run Configuration See Set...

Page 390: ...sted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display 2409 1 Display 2410 1 System Board 2 Display 2462 Video memory configuration error 1 Check cable connections 2 Run Setup and verify video configuration settings 3 Video Memory Modules 4 Video Adapter...

Page 391: ...2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or other ATAPI device 5 System Board 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Video Adapte...

Page 392: ...103 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct operation of the modem slot 2 Modem 10119 1 Diagnostics detected a non IBM modem 2 Modem 10120 1 Check PSTN Cable 2 External DAA if installed 3 Modem 10132 10133 10134 10135 10136 10137 10138 10139 10140...

Page 393: ...ard Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run Enhanced Diagnostics 10470 10471 10472 Controller wrap error 1 Run Enhanced Diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDI 2 Dr...

Page 394: ... ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Video Adapter 2 Adapter Video Memory 148XX 1 Video Adapter 14901 14902 1491X 14922 1 Video Adapter if installed 2 System Board 3 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 FaxConc...

Page 395: ...le DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memory Module DRAM VRAM 2 Printer Scanner Option 3 Image Adapter A 20105 to 20110 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM Image Adapter A Memory Test failure indicate...

Page 396: ...de cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Printer 2 Printer Cable 213XX 1 SCSI Processor 214XX 1 WORM Drive 215XXXC 215XXXD 215XXXE 215XXXU If an external device and power on LED is off check external voltages 1 CD ROM Drive I CD ROM Drive II E...

Page 397: ... diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V NiCad Main Battery Pack 2 ServerGuard Adapter 27558 27559 27560 27561 1 PCMCIA Type II Modem 2 ServerGuard Adapter 27562 1 External Power Control not connected 2 External Power Control 3 Ser...

Page 398: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 339 388 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 399: ...gnal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 339 3 Ensure network administrator is using correct MAC address 4 Ensure no interrupt or I O address conflicts 5 Network adapter Advise network administrator of new MAC address Dead computer See Power supply on page 327 1 Power Switch 2 Power Supply 3 System Bo...

Page 400: ...orks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 326 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run Setup 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard disk 1 If network admin is using LCCM Hybrid RPL check...

Page 401: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board IntelliStation 6868 6878 391 ...

Page 402: ...c Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 358 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues r...

Page 403: ...identification J is for Japan only Table 11 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portuguese Brazil xxP LA Spanish xxS LA English xxL Asia Pacific AP Model AP English w Keyboard xxA AP English w o Keyboard xxB Japan Japanese xxJ Hong Kong AP English xxH Hong Kong Chinese xxM China Chinese x...

Page 404: ...e IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM drives the disk hub and disk edge speeds are 10X and 24X For 32X Max CD ROM drives the disk hub and disk edge speeds...

Page 405: ...RIMM 2x64 MB RIMM Processor 600 MHz 600 MHz 600 MHz 600 MHz 600 MHz Table 12 Page 1 of 7 IntelliStation Type 6868 6878 Minitower Model 10X 11X 12X 13X 14X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio integrated on system board 6 Mo...

Page 406: ...600 MHz 667 MHz 667 MHz 667 MHz Table 12 Page 2 of 7 IntelliStation Type 6868 6878 Minitower Model 15X 18X Open Bay 20X 21X 22X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio integrated on system board 6 Models Cxx Dxx and Exx come w...

Page 407: ...667 MHz 667 MHz 667 MHz 667 MHz 733 MHz Table 12 Page 3 of 7 IntelliStation Type 6868 6878 Minitower Model 23X 25X 27X 28X Open Bay 30X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio integrated on system board 6 Models Cxx Dxx and Ex...

Page 408: ...x128 MB RIMM N A Processor 733 MHz 733 MHz 733 MHz 733 MHz 733 MHz 733 MHz Table 12 Page 4 of 7 IntelliStation Type 6868 6878 Minitower Model 31X 32X 35X 36X C6X 37X 39X Open Bay Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio integra...

Page 409: ... 2x128 MB RIMM Processor 800 MHz 800 MHz 800 MHz 800 MHz 800 MHz 866 MHz Table 12 Page 5 of 7 IntelliStation Type 6868 6878 Minitower Model 40X D0x 42X D2x 46X D6x 47X D7x 49X Open Bay 50X E0x Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5...

Page 410: ...MB RIMM Processor 866 MHz 866 MHz 866 MHz 866 MHz 933 MHz 933 MHz Table 12 Page 6 of 7 IntelliStation Type 6868 6878 Minitower Model 52X E2x 56X E6x 57X E7x 59X Open Bay 60X G0x 62X G2X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio ...

Page 411: ...B RIMM Processor 933 MHz 933 MHz 600 MHz 733 MHz Table 12 Page 7 of 7 IntelliStation Type 6868 6878 Minitower Model 66X G6X 67X G7X 91X 92X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Region Language on page 393 3 Memory PC600 Memory ECC RAMBUS RIMM memory modules 4 Processor Pentium III 133 MHz FSB 5 Audio integrated on system board 6 Models Cxx Dxx an...

Page 412: ...Notes 402 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 413: ...Parts Type 6868 6878 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 IntelliStation 6868 6878 403 ...

Page 414: ...Disk Drive 7 2K RPM 36L8648 16 9 1 GB LVD SCSI Hard Disk Drive 7 2K RPM 36L8763 Order either of the below 9 1 GB SCSI 10K RPM hard drives 16 9 1 GB LVD SCSI Hard Disk Drive 10K RPM 36L8767 16 9 1 GB LVD SCSI Hard Disk Drive 10K RPM 36L8771 Order either of the below 18 2 GB SCSI 7 2K RPM hard drives 16 18 2 GB LVD SCSI Hard Disk Drive 7 2K RPM 36L8649 16 18 2 GB LVD SCSI Hard Disk Drive 7 2K RPM 36...

Page 415: ...7 25 866 MHz Pentium III microprocessor 09N4877 25 933 MHz Pentium III microprocessor 09K9598 Processor Retainer Kit 33L4321 26 Power Supply 330 W 36L8849 27 Keylock Assembly 12J5102 28 Chassis Assembly with support bracket 37L2354 Cable Audio CD ROM 75H9219 Cable CD ROM IDE 01K1548 Cable Diskette Drive 01K1546 Cable Hard Disk ATA 2 drop 33L2564 Cable LVD SCSI 5 drop 01K1549 Cable SCSI LED 76H7344...

Page 416: ... Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L2568 Korean 28L1905 Japanese 37L2584 Latin America Spanish 37L2553 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Romania 37L2572 Russian 37L2573 Serbian Cyrillic 37L2574 Slovakian 37L2575 Spanish 37L2576 Swed Finn 37L2577 Swiss French German 37L2578 Thailand 37L2587 Turkish ID 179 37L2579 Turkish ID 440 37L2580 UK English 37L2581...

Page 417: ...e 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364 UK Ireland 14F0033 Uruguay 36L8880 Yugoslavia 1339520 Special tools Th...

Page 418: ...408 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 419: ...arge sensitive devices 438 Grounding requirements 438 Miscellaneous information 439 Send us your comments 441 Do you need technical references 442 Problem determination tips 443 File updates 444 Hardware considerations 444 Software considerations 445 BIOS 445 Drivers 445 Adding adapters to the system 446 System resource conflicts 446 Notices 450 Trademarks 451 Copyright IBM Corp 1999 2000 409 ...

Page 420: ...l translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Korean Spanish 410 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 421: ...ls Electrical current from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers of this product or attached devices To Connect 1 Turn Everything OFF 2 First attach all cables to devices 3 Attach signal cables to receptacles 4 Attach power cord s to outlet 5 Turn device ON To Discon...

Page 422: ...he battery as required by local ordinances or regulations Caution When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Removing the covers of the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM ...

Page 423: ...n cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures 32 kg 70 5 lbs 55 kg 121 2 lbs Related Service Information 413 ...

Page 424: ...ocar duas superfícies com potenciais elétricos diferentes A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicação é perigosa Para evitar choques elétricos conecte e desconecte os cabos conforme descrito a seguir ao instalar movimentar ou abrir tampas deste produto ou de dispositivos conectados Para Conectar 1 DESLIGUE tudo 2 Conecte primeiro todos os cabos nos disposit...

Page 425: ...o Quando uma unidade de CD ROM estiver instalada observe o seguinte A utilização de controles ou ajustes ou a execução de procedimentos diferentes daqueles especificados nesta publicação pode resultar em exposição perigosa à radiação A remoção das tampas da unidade de CD ROM pode resultar em exposição a radiação perigosa de laser Não existem peças que possam ser consertadas no interior da unidade ...

Page 426: ... de comunicação é perigosa Para evitar ferimentos pessoais ou danos aos equipamentos desconecte os cabos de alimentação sistemas de telecomunicação redes e modems antes de abrir as tampas do servidor a menos que receba outras instruções nos procedimentos de instalação e configuração 32 kg 70 5 lbs 55 kg 121 2 lbs 416 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 427: ...Related Service Information 417 ...

Page 428: ...418 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 429: ...Related Service Information 419 ...

Page 430: ... les câbles de communication ou les cordons téléphoniques et d alimentation peut être dangereux Pour éviter tout risque de choc électrique lorsque vous installez ou que vous déplacez le présent produit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion 1 Mettez les unités hors tension 2 Commencez par ...

Page 431: ...ous à la réglementation en vigueur attention Si une unité de CD ROM est installée prenez connaissance des informations suivantes Pour éviter tout risque d exposition au rayon laser respectez les consignes de réglage et d utilisation des commandes ainsi que les procédures décrites dans le présent document Pour éviter une exposition directe au rayon laser n ouvrez pas l unité de CD ROM Vous ne pouve...

Page 432: ...e dangereux Pour votre sécurité et celle de l équipement avant de retirer les carters du serveur mettez celui ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbles qui le relient aux réseaux aux systèmes de télécommunication et aux modems sauf instruction contraire mentionnée dans les procédures d installation et de configuration 32 kg 55 kg 422 IBM PC 300 IntelliStation A...

Page 433: ...it unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Datenübertragungsleitungen sind gefährlich Um einen Stromschlag zu vermeiden nur nach den Anweisungen arbeiten die für Installation Transport oder Öffnen von Gehäusen dieses Produkts oder angeschlossenen Einheiten gelten Kabel anschließen 1 Alle Geräte ausschalten und Netzstecker ziehen 2 Zuerst al...

Page 434: ...stalliert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gefährliche Laserstrahlung auftreten Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden müssen Die...

Page 435: ...gen Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden ist der Server auszuschalten Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem Öffnen des Servergehäuses zu unterbrechen sofern in Installations und Konfigurationsanweisungen nicht anders angegeben 32 kg 55 kg Related Service Information 425 ...

Page 436: ...contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale è pericolosa Per evitare scosse elettriche collegare e scollegare i cavi come descritto quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o durante il collegamento delle unità Per collegare 1 SPEGNERE tutti i dis...

Page 437: ... 2 97 e successive disposizioni nazionali e locali ATTENZIONE Quando è installata un unità CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose L apertura di un unità CD ROM può determinare l esposizione a radiazioni laser pericolose All interno dell unità CD ROM non vi ...

Page 438: ...nale è pericolosa Per evitare situazioni pericolose per le persone o danneggiamenti all apparecchiatura scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e ed i modem prima di aprire i coperchi del servente se non diversamente indicato nelle procedure di installazione e configurazione 32 kg 55 kg 428 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 439: ...Related Service Information 429 ...

Page 440: ...430 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 441: ...cies con distinto potencial eléctrico La corriente eléctrica de los cables de comunicaciones teléfono y alimentación puede resultar peligrosa Para evitar una posible descarga siga las indicaciones de conexión y desconexión de los cables siempre que tenga que instalar mover o abrir las cubiertas de este producto o de los dispositivos acoplados Instrucciones de conexión 1 Apague todos los componente...

Page 442: ...Cuando instale una unidad de CD ROM tenga en cuenta la siguiente información Si se llevan a cabo controles o ajustes o se utilizan métodos que no se atengan a lo aquí especificado se puede producir una exposición peligrosa a las radiaciones Si se retiran las cubiertas de la unidad de CD ROM se puede producir una peligrosa exposición a radiaciones de láser Dentro de la unidad de CD ROM no existen p...

Page 443: ...ntación puede resultar peligrosa Para evitar posibles lesiones o daños del aparato desconecte los cables de alimentación los sistemas de telecomunicaciones las redes y los módems antes de abrir las cubiertas del servidor salvo que se indique lo contrario en las instrucciones de las operaciones de instalación y configuración 32 kg 55 kg Related Service Information 433 ...

Page 444: ...personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair...

Page 445: ...not unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only...

Page 446: ...wer Send another person to get medical aid Asset ID allows the computer to be scanned by various radio frequency emitting devices supplied by independent companies Asset ID is intended for use only with radio frequency equipment that meets ANSI IEEE C95 1 1992 RF Radiation Limits Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditio...

Page 447: ...re third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe cond...

Page 448: ...hing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Use the ESD ground cord FRU 25F9727 to protect the computer against ESD Select a grounding system such as those listed below to provide protection that meets the specific serv...

Page 449: ... Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory ECA Engineering Change Announcement ECC Error Correction Code EGA Enhanced Graphics Adapter ESD Electrostatic Discharge ESDI Enhanced Small Device Interface EEPROM Electrically Erasable Programmable Read Only Memory EWS Ener...

Page 450: ...ed Green Blue as in monitors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID SCSI Identification Number assigned device number SPD Software Product Description SR Service Representative SRAM Static Random Access Memory SVGA Super Video Graphics Array STN Super Twisted Nematic ...

Page 451: ...nd then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual _____ Yes _____ No 2 What would you like to see added changed or deleted in this manual 3 What is your service experience level _____ Less than five years _____ More than five years 4 Which computers do you service most Thanks in advance for your response Related Service Information 441 ...

Page 452: ...s keyboards and keystrokes SCSI DMA video and more Specific Personal System 2 systems including system board connectors jumpers memory subsystems I O subsystems programming interfaces and registers and error codes Basic input output system BIOS Options and adapters Note Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web at http www ibm com...

Page 453: ... questions Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure Important To eliminate confusion systems are considered identical only if they 1 Are the exact machine type and model 2 Have the same BIOS level 3 Have the same ...

Page 454: ... some external devices Also from the DOS command or from OS 2 Utilities use the CHKDSK command to check and repair hard disk data allocation errors Error messages generated by the software the operating system or application programs generally are text messages however error messages can be text numeric or both text and numeric Any time there is an error message indicating a problem with the syste...

Page 455: ...ce between the system hardware application software and the operating system BIOS contains the instructions to operate the basic system components Keyboard Serial and parallel ports Diskette drive Hard disk drive VGA display Clock Memory controller The BIOS then starts the IPL or Boot functions Drivers Device drivers are the BIOS for additional hardware Device drivers are the communicators of the ...

Page 456: ...with either hardware switches or software mapping If there is a conflict in software mapping The first device to attach to an IRQ DMA I O Address or RAM location will probably function The second device will not be found Standalone diagnostics might function properly because the device that was found is the only device running Software configuration conflicts occur when Hardware is configured diff...

Page 457: ... DMA channel before replacing any hardware components I O Address A unique I O address is assigned to each system component If multiple assignments of the same I O address occur the system will hang Use the DOS MEM command to check for multiple assignments to the same I O address before replacing any hardware component ROM and RAM Addresses Adapter cards with processors can contain RAM and ROM If ...

Page 458: ... Customer Education Business Unit 800 999 0052 Customized Operational Services 800 237 4824 EduQuest Educational Computers 800 964 8523 End User HelpDesk Support 800 742 2493 IBM Anti Virus Services 800 447 4700 IBM Authorized Dealer Referrals 800 426 2468 IBM Dealer Referral 800 426 3333 IBM Information Referral Service 800 IBM SERV IBM Service 800 772 2227 IBM PC HelpCenter and HelpDesk 800 426 ...

Page 459: ... PartnerLine 800 263 2769 Parts Orders Exchange or Emergency 416 443 5808 Fax Parts Regular Orders Exchange 416 443 5755 Parts Orders Inquiries 514 938 3022 PC Co Bulletin Board Montreal 905 316 4255 PC Co Bulletin Board Markham 604 664 6464 PC Co Bulletin Board Vancouver 204 934 2735 PC Co Bulletin Board Winnepeg 800 661 7768 PS Marketing Support PSMT 800 565 3344 PS 1 Warranty Customer Helpline ...

Page 460: ...lly equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you a...

Page 461: ...ogo are registered trademarks of Microsoft Corporation Other company product and service names used in this publication may be trademarks or service marks of others Aptiva Asset ID AT BookManager Business Partner EduQuest FaxConcentrator HelpCenter HelpClub HelpFax HelpWare IBM IntelliStation Micro Channel NetView OS 2 PC 300 PC 700 Personal System 2 Portmaster PS 1 PS 2 PS ValuePoint Rapid Resume...

Page 462: ...452 IBM PC 300 IntelliStation Aptiva Vol 2 HMM ...

Page 463: ......

Page 464: ...IBM Part Number 09N8610 Printed in U S A S N 4 19 2 ...

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