Solving Computer Problems
40
Lenovo 3000 Y310 User Guide
A Password Problem
Keyboard Problems
Problem:
My screen goes blank while the computer is on.
Solution:
Your screen saver or power management may be enabled. Do
one of the following to exit from the screen saver or to resume
from sleep or hibernation mode:
• Touch the touch pad.
• Press a key.
• Press the power button.
Problem:
I forgot my password.
Solution:
• If you forgot your user password, you must take your
computer to a Lenovo authorized servicer or a marketing
representative to have the password canceled.
• If you forgot your HDD password, Lenovo authorized
servicer cannot reset your password or recover data from
the hard disk. You must take your computer to a Lenovo
authorized servicer or a marketing representative to have
the hard disk drive replaced. Proof of purchase is required,
and a fee will be charged for parts and service.
• If you forgot your supervisor password, Lenovo
authorized servicers cannot reset your password. You
must take your computer to a Lenovo authorized servicer
or a marketing representative to have the system board
replaced. Proof of purchase is required, and a fee will be
charged for parts and service.
Problem:
A number appears when you type a letter.
Solution:
The numeric lock function is on. To disable it, press Fn +
Insert.
Problem:
All or some of the keys on the external numeric keypad do not
work.
Solution:
Make sure that the external numeric keypad is correctly
connected to the computer.
Lenovo 3000Y310 UG.book Page 40 Friday, September 14, 2007 4:24 PM
