Lenovo 20JW, User Manual, Page: 119 / 176

Chapter 8. Recovery information
This chapter provides information about recovery solutions. There are various methods to choose from when
considering how to recover in the event of a software- or hardware-related problem. Some methods vary
depending on the type of your operating system.
Recovery information for the Windows 7 operating system
This topic introduces the Lenovo recovery solutions on the Windows 7 operating system.
Creating and using recovery media
Recovery media enables you to restore the storage drive to the factory default settings after all other recovery
methods have failed. It is important to create recovery media as early as possible.
Note: The recovery operations you can perform using recovery media vary depending on the operating
system from which the recovery media were created. The recovery media might contain a boot medium and
a data medium. Your Microsoft Windows license permits you to create only one data medium. Ensure that
you store the recovery media in a safe place after you have made them.
If you did not create recovery media as a precautionary measure, you can contact Lenovo Customer Support
Center and purchase a set of recovery media from Lenovo. For a list of the Lenovo Support phone numbers
for your country or region, go to:
http://www.lenovo.com/support/phone
The data on the recovery media can be used only for the following purposes:
• Reinstalling the programs and device drivers on your computer
• Reinstalling the operating system
• Modifying the data files on the hard disk drive using the additional files
Creating recovery media
To create recovery media, you need a set of discs or a USB storage device (with at least 16 GB of storage
capacity). The actual disc number or USB capacity that is required depends on the size of the recovery
image.
Attention: Creating recovery media will delete anything stored on the discs or USB storage device. To avoid
data loss, make a backup copy of all the data that you want to keep.
To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience . In the prompted window,
double-click Lenovo Tools ➙ Factory Recovery Disks . Then, follow the instructions on the screen.
Using recovery media
Attention: During the recovery process, all the files currently on the storage device of your computer will be
deleted and replaced by the factory default settings.
To use the recovery media, do the following:
• If you have created the recovery media with discs, do the following:
1. If your computer does not have an internal optical drive, connect an external optical drive to the
computer.
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