Aperio GT 450 DX User’s Guide, Revision B © Leica Biosystems Imaging, Inc. 2022
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Chapter 6: Troubleshooting
Image Transfer Error – Pending Retry
`
Cause:
The scanner cannot transfer the scanned image to the image storage location.
Follow the appropriate steps below:
Error appears on some slides:
Error appears on all slides:
The system often resolves the issue without intervention.
1.
If all slides in the rack are finished scanning, remove the
rack.
2.
Check for the image in eSlide Manager.
3.
If necessary, rescan only the slides that are missing
from eSlide Manager.
The Lab Administrator should:
1.
Check connectivity from the scanner to the DICOM
server, and the DICOM server to your site’s image
storage location.
2.
Check if your site’s image storage location is full.
3.
If the issue persists, consult with your organization’s
IT professionals prior to calling Leica Biosystems
Technical Services.
Aborted
`
Cause:
The scanner cannot scan the slide.
Follow these steps in order until the issue is resolved.
1.
If the “Aborted” message appears on all slides, go to
“Aborted Message Appears on All Slides” on page 80
message appears on one or some slides, continue to the next step.
2.
Check for damage or common slide preparation issues and verify:
`
Coverslip is not missing or overhanging.
`
Labels are not overhanging or on wrong side.
`
There is only one label applied to the slide.
`
There is only one coverslip applied to the slide.
`
Slide is clean.
3.
Clean the slide.
4.
Insert the slide into a different rack and scan it again.
5.
If the issue persists after following the previous steps, call Leica Biosystems Technical Services.
