HOMETOUCH
User manual
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Caution
: remote activation may cause damage to people or property
Note
: communication between HOMETOUCH and Mhserver1 is always through the IP network (Wi-Fi or
Ethernet); therefore, the commands sent (e.g.: scenarios) may not be delivered in case of network fault.
Note
: a domestic Wi-Fi with Internet access is needed for the connection between the HOMETOUCH
video internal unit and the Smartphone.
To use the service, the Customer must acquire the technical equipment which allows access to the
Internet, on the basis of an agreement made by the Customer himself with an ISP (Internet Service
Provider). BTicino plays no part in this.
The customer must install the DOOR ENTRY for HOMETOUCH app on his Smartphone so that he can use
some services which BTicino supplies as extras to the normal basic functions of the HOMETOUCH.
The services offered by means of the App require being able to interact with HOMETOUCH remotely and
through the Internet.
In these cases the integration and good working between HOMETOUCH and App may depend on:
– a) quality of the Wi-Fi signal;
– b) type of access contract to the home internet;
– c) type of data contract on the smartphone.
The DOOR ENTRY for HOMETOUCH app operation with screen off (background) may be compromised
by the applications installed on the smartphone that:
– optimise the use of the battery and the energy saving;
– protect the device (antivirus or similar programs)
The product in fact supports a VoIP streaming system. You must therefore check with your smartphone
data network contract that it does not block it.
We would like to inform you that the service provided by BTicino by means of remote use via the App
involves the use of data. The cost linked to data usage depends on the type of contract which the
customer has with his ISP (Internet Service Provider) and is solely the customer’s responsibility.
