LC Packings SWITCHOS II, User Manual

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User’s Manual Switchos II
D850R3
vii
Instructions for Returning Instruments
Before you return any item for repair, please contact the nearest LC Packings
office or its local distributor for instructions and obtain a return authorization
number and the ‘Health and Safety Form’ (if applicable).
Pack the equipment carefully, preferably in its original shipping container and
ship it to the LC Packings Service Department, using the appropriate address.
North America Europe and Asia
LC Packings / Dionex LC Packings (Netherlands) BV
A Dionex Company
500 Mercury Drive Abberdaan 114
Sunnyvale, CA 94088-3603 1046 AA Amsterdam
USA The Netherlands
Technical Call Center Phone: + 31 20 683 9768
USA/CA: (800) 346-6390 Fax: + 31 20 685 3452
IMPORTANT:
1) Make certain that the return authorization number together with the HEALTH
AND SAFETY form (if applicable) is attached outside of the package so that
we can properly track and account for your system.
2) Please include the following
a) Company letterhead with the following information.
1. Your Name
2. Complete Mailing Address
3. Telephone Number, fax number and e-mail address
4. Return Material Authorization (RMA) Number
5. A detailed description of the problem.
6. The name of the LC Packings personnel to whom you have
spoken to regarding the problem
7. Return Shipping Information (if appropriate)
b) Relevant chromatograms
c) A purchase order (if the system is not in warranty)
Note: The completed and signed HEALTH AND SAFETY form must be returned
to LC Packings service department (fax or mail) prior to the return of any
component, or attached outside the shipping package. In addition, the provided
RMA number must be clearly marked on the outside of the shipping package.
Failure to complete and return this form will result in the package returned
without the parts being inspected or credit issued.