One Year Limited Warranty:
Elexa Consumer Products, Inc. ("ECP") warrants to the
original retail purchaser ("Purchaser") that the La Z
TM
Boy Home Theater Touch sensitive Remote control
LZ6220 (the "Product") will be free of defects in
materials or workmanship under normal use for one (1)
year from the date of purchase (the "Warranty Period").
For the Purchaser only, if the Product fails to perform as
specified during the Warranty Period due to defective
parts or faulty workmanship, ECP will repair or replace
the defective or damaged parts of the Product. Normal
wear and tear is not covered, nor is abnormal use, misuse,
mishandling, faulty installation, improper shipping,
damage caused by disasters such as fire, flood or
earthquake, neglect, accident or tampering. This
warranty covers only normal use in the United States and
Canada.
To obtain warranty service during the Warranty Period,
contact ECP Customer Service by telephone
1-888-229-
1459
between the hours of 12am and 11:59pm, or email
for instructions on
sending damaged parts and documentation and for a
Return Material Authorization number (RMA). Products
returned to ECP for repair or replacement without
authorization will be returned to you at your expense.
All warranty claims must be accompanied by a legible
copy of the original receipt showing date and particulars
of purchase. The RMA number must be clearly written
on the side of the shipping container in which you return
the Product or defective parts. Unless otherwise
instructed by us, the Product must be sent freight prepaid
to the following address:
Elexa Consumer Products, 6200 N. Hiawatha Ave,
Chicago IL 60646
30
13.
TROUBLESHOOTING
Q. My LR does not work at all!
A. Check your A/V device, if the device's main switch is turned off,
your LR can not operate your device.
A.
A. Check whether you have pressed the corresponding device mode
key for your device.
Q. If several Device Codes are listed under the brand of my A/V
device, how can I select the correct Device Code?
A. To seek the correct Device Code for you're A/V device, test the
code one by one until most keys work properly.
Q. My A/V equipment responds to only some of the commands.
A. You have set a code for which only some commands work properly
but some do not. Try other codes until most keys work properly or
go through the "By searching through the library" in section 3. Or
you may learn the functions from the original remote control
(Please refer to section 4).
Q. My combo device i.e. VCR/DVD can not be programmed using
the codes provided.
A. Try programming the devices individually i.e. first your VCR with
the VCR codes from the code list and then the DVD with the DVD
Codes from the code list. Or you can teach the LR by learning the
functions from the original remote control.
Q. I do not hear the beep tones when pressing keys on my remote.
A. You may have the keypad set to mute. Follow the steps in section
7.6.
Q. Some function keys on the remote do not operate your device.
A. Make sure the LR is set to the correct mode (ie TV)
A.
Q. I am having difficulty accessing the online programming
feature.
A. Make sure the internet connection is active
A. Make sure your LR is connected to your computer through the
USB cord provided
A. Make sure your computer meets the following system
requirements:
IBM compatible with windows 98SE, 2000, ME, XP, Vista.
F o r h e l p w i t h s e t u p c a l l
1 - 8 8 8 - 2 2 9 - 1 4 5 9
o r v i s i t
www.lazboyremotes.com for an on-line tutorial
.
Check if your battery pack is connected properly and has been
charged for 12 hours.. For details, please refer to section 1.
You can also set up the Remote unit by
inputting the AV device model number from your computer by
downloading the software interface. Please refer to section 6.
The remote may not contain the code for your device. Try learning
the codes you need from your original equipment remote. Follow
the steps in section 4.
Q. My LR is locked up. No keys work when I press them.
A. You can reset your LR by disconnecting your battery pack, wait for
30 seconds and reconnect the battery pack.
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