Maintenance manual for technical assistance
Manual code 10081945 / Rel. 0.00 / February 2014
22
11. TROUBLESHOOTING
11.1. Signalling and solutions to the most common problems
PROBLEM
CAUSE
SOLUTION
The machine does not turn on.
The machine is not connected to the elec-
trical network.
Check that plug is inserted correctly.
The on/off switch is placed to “ON” posi-
tion.
Place the on/off switch, to I position.
Electrical connections of the switch are di-
sconnected.
Reconnect electrical connections of
the switch.
The on/off switch is damaged.
Replace the on/off switch.
Thermal fuses are blown.
Replace the thermal fuses and tem-
perature probe.
The interface is damaged.
Replace the interface.
The electronic board is damaged.
Replace the electronic board.
The capsule loading handle does
not
The drip/used capsule drawer is full.
Empty the drip/used capsule drawer.
The capsule is not correctly inserted.
Lift the capsule loading handle and in-
sert the capsule correctly.
The pump doesn’t start.
There is no water in the tank.
Fill the tank with fresh drinking (not
sparkling) water.
The machine does not dispense
coffee.
The capsule is not inserted.
Insert the capsule.
The operating temperature has not been
reached.
Wait for operating temperature to be
attained.
Capsule loading handle lifted up.
Lower the capsule loading handle.
There is no water in the tank.
Fill the tank with water.
One or more coffee dispensing buttons
(free or programmed) are damaged.
Replace the interface.
The electronic board is damaged.
Replace the electronic board.
The pump is disconnected.
Reconnect electrical connections of
the pump.
The pump is damaged.
Replace the pump.
The boiler is clogged.
Replace the boiler.