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65

Messages and faults during operation

Possible causes

Remedy

Section

Message on remote control:

“Controller: Battery level low”

Battery level in the controller is low.

Please purchase a 3-volt battery, type CR2032. 

10.18

Message on remote control:

“Controller: Replace battery” 

Battery is flat.

Replace the battery in the controller.

10.18

Message on remote control: “Control-
ler: No connection with shower toilet” 

No radio contact between controller and 
shower toilet

Open the WC cover and then press the controller.

Check whether there is a battery in the controller and it is 
inserted correctly. If so, please insert a new battery. If the 
controller still does not work, it may be faulty. Please contact 
Laufen customer services and have the remote control ready. 

10.18

Message on remote control: “Control-
ler: Ready to connect.  
Press reset button on shower toilet”

The controller has established radio 

contact with the shower toilet.

Briefly press the reset button located under the appliance on 
the left. Then immediately press the controller.

11.1

Water temperature is low.

Heater is deactivated.

Press “General settings” on the remote control and set 
economy mode to ECO or ON.

6.3

Heating time in ECO economy mode is 
too short.

Press “General settings” on the remote control and set 
economy mode to ON.

6.3

General problem with the appliance

Briefly press the reset button located under the appliance on 
the left.

11.1

Air purifier does not work.

Air purifier is deactivated.

Press “Shower settings” on the remote control and 
activate the “Air purifier”. Save the setting in the basic 

profile or the corresponding user profile.

8.7

Shower jet is weak or water does not 
come out.

Intensity setting of shower jet too low.

Increase the intensity of the shower jet using the  
remote control or turn the controller  
forwards during showering. Save the setting in the basic profile 
or the corresponding user profile.

9.3.2
9.4.1

Nozzle is calcified or blocked

Initiate a descaling cycle on the shower toilet. Descale or 
replace the nozzle.

10.12
10.11
10.15

Rear shower used too frequently in suc-
cession with a high jet intensity

Please wait at least ten minutes until the rear shower can  
be used normally again.

Shower arm does not move back.

Shower toilet is faulty.

Briefly press the reset button located under the appliance on 
the left. If the shower arm does not respond, push it back 
carefully by hand. Please contact Laufen customer services 
and have the remote control ready. 

11.1

Lowering system for the seat and cover 
unit does not function.

Damper is faulty.

Please contact Laufen customer services and have the remote 
control ready. 

Red LED indicator light is permanently 
illuminated.

Indication that maintenance is due 
(replace carbon filter, perform thermal 
cleaning or descaling, replace  batteries in 
remote control or controller).

Observe the service information on the remote control and fol-

low the procedure suggested.

 

Red LED indicator light flashes.

A fault has occurred on the shower toilet 

and the internal correction function was 
not able to rectify the issue. 

Briefly press the reset button located under the appliance on 
the left. If the appliance does not respond, please contact 
Laufen customer services and have the remote control ready. 

11.1

11 TROUBLESHOOTING

Summary of Contents for CLEANET RIVA

Page 1: ...LAUFEN CLEANET RIVA OPERATING MANUAL...

Page 2: ......

Page 3: ...THE SHOWER TOILET FOR THE FIRST TIME 14 5 1 Switch on the shower toilet 14 5 2 User detection 14 5 3 Seat and cover lowering system 15 5 4 Splash guard 15 5 5 Demo mode 16 6 CONFIGURING BASIC SETTINGS...

Page 4: ...29 9 2 Selecting the basic profile and user profiles 30 9 3 Rear shower 31 9 3 1 Power mode 32 9 3 2 Jet intensity 32 9 3 3 Shower jet position 33 9 3 4 Oscillation 33 9 3 5 Pulsation massage shower...

Page 5: ...ing consumables 43 10 10 Thermal cleaning automatic 44 10 11 Thermal cleaning manual 47 10 12 Descaling automatic 48 10 13 Descaling manual 51 10 14 Replacing the carbon filter automatically 52 10 15...

Page 6: ...a Check all functions regularly to ensure they work normally Should you have any suspicion that the appli ance is faulty disconnect it immediately from the power supply and contact Laufen customer ser...

Page 7: ...ineralised water Always use original Laufen products or products recommended by Laufen for cleaning care and descal ing tasks We do not accept liability for the use of other products Thermal cleaning...

Page 8: ...rofile 2 Power mode Reduce jet intensity Reduce shower duration Stop General settings Water hardness User profile 3 Replace carbon filter Increase jet intensity Increase shower duration Next Back Fact...

Page 9: ...mote control for further information For further information and descriptions on the notice see section 11 2 Messages and malfunctions Red flashing Fault indication Please contact our service hotline...

Page 10: ...10 SHOWER TOILET 3 1 3 OVERVIEW OF YOUR LAUFEN SHOWER TOILET Reset button Holiday program Carbon filter opening Descaling agent opening LED indicator light Controller with rotary button Main switch...

Page 11: ...ettings The remote control is ready as soon as you sit on the shower toilet The sanitary technician may have already commissioned the WC after installation For further information and descriptions see...

Page 12: ...left under the seat and cover unit WATER HARDNESS TEST STRIP You can measure the hardness of your tap water using the test strip provided Please save this information under Default settings on the rem...

Page 13: ...issioned the WC after installation You can modify the corresponding settings again at a later time Once the shower toilet and remote control are activated the shower toilet is ready to use As soon as...

Page 14: ...he rotary button or remote control SWITCH ON THE SHOWER TOILET After installation the shower toilet can be switched on at the main switch If the symbols are black the remote control is active The show...

Page 15: ...the seat you can check all the functions using the rotary button or the remote control You can also bypass user detection in demo mode For further descriptions see section 5 5 Demo mode SEAT AND COVE...

Page 16: ...Demo and confirm the prompt that appears to start demo mode You can now start a demonstration of the shower toilet The shower toi let deactivates demo mode automatically after 5 minutes of inactivity...

Page 17: ...General settings to change the basic settings You can modify these settings again at any time Please remember that any changes made under Basic settings must be saved before leaving the menu Press Sa...

Page 18: ...s create a perfect compromise between comfort and economy We therefore recommend leaving the factory settings for economy mode the shower temperature and the shower duration unchanged The following se...

Page 19: ...es the entire water carrying system on your shower toilet with hot water to eliminate bacteria and germs An illuminated red LED indicator light on the appliance and corresponding service information o...

Page 20: ...FUNCTIONS ECO 1 15 25 fH 8 4 14 dH English SAVING BASIC SETTINGS Please remember that any changes must be saved before leaving the menu Press Save to save the settings 6 6 6 CONFIGURING BASIC SETTINGS...

Page 21: ...etracted so that the nozzle can be cleaned or replaced For further descriptions see section 10 15 Replacing the nozzle REPLACE CARBON FILTER The carbon filter must be ejected before it can be replaced...

Page 22: ...10 12 Descaling manual The descaling program can only be started if the shower toilet is vacant THERMAL CLEANING Thermal cleaning flushes the entire water carrying system on your shower toilet with ho...

Page 23: ...HE FACTORY SETTINGS Press Factory settings and then select Confirm The basic profile and the 4 user profiles are reset to the factory settings The display switches back to the main menu after the sett...

Page 24: ...be adjusted to one of 7 settings Press Shower arm forwards repeatedly to move the shower arm forwards Press Shower arm back repeatedly to move the shower arm back The Laufen shower toilet allows you...

Page 25: ...uce the shower duration SHOWER TEMPERATURE The shower temperature can be adjusted to one of 7 settings The shower temperature selected for the rear and lady shower is always identical Press Increase s...

Page 26: ...at Oscillation is active The black symbol indicates that Oscillation is inactive AIR PURIFIER Press Air purifier to activate or deactivate the function for the rear and lady shower The white symbol in...

Page 27: ...ings are available Section Jet intensity Shower jet position Shower duration Pulsation massage shower Oscillation 8 1 8 2 8 3 8 5 8 6 Section Shower temperature Air purifier 8 4 8 7 Switch back to Rea...

Page 28: ...ections 8 1 to 8 8 Once this process is com plete you can retrieve the settings again by selecting the relevant user profile The settings saved under the basic profile are active for every WC visit by...

Page 29: ...appliance As soon as you sit on the Laufen shower toilet the air purifier is activated provided you have selected this option in the basic profile or user profiles The air purifier can be activated o...

Page 30: ...file is activated automatically Briefly pressing the controller activates the settings for the selected user profile When the remote control is activated it indicates which profile you selected using...

Page 31: ...er arm is retracting at the end of the first showering procedure Operation using the remote control Press Rear shower to start the process The display switches to the Rear shower menu Press Stop to st...

Page 32: ...of the hot water tank is insuffi cient The power shower can only be activated using the remote control JET INTENSITY While the rear shower is active you can select one of 7 jet intensity settings Oper...

Page 33: ...on back simultaneously to move the shower jet back Operation using the remote control While showering you can move the shower jet back and forwards using the remote control Press Shower arm forwards r...

Page 34: ...pressing Save If a user profile was selected prior to showering any changes are stored directly under this user profile If a user profile was not selected the basic profile was used automati cally The...

Page 35: ...M THE REAR SHOWER TO THE LADY SHOWER Press Lady shower on the remote control during or after the rear shower The shower arm retracts the nozzle is rinsed and then moves to lady shower position 9 3 7 9...

Page 36: ...seconds while the shower arm is retracting at the end of the first showering procedure Operation using the remote control Press Lady shower to start the process The display switches to the Lady showe...

Page 37: ...urning the rotary button Turn the rotary button forwards to increase the jet intensity Turn the rotary button back to reduce the jet intensity Operation using the remote control While showering you ca...

Page 38: ...and turn the rotary button back simultaneously to move the shower jet back Operation using the remote control While showering you can move the shower jet back and forwards using the remote control Pre...

Page 39: ...pressing Save If a user profile was selected prior to showering any changes are stored directly under this user profile If a user profile was not selected the basic profile was used automati cally The...

Page 40: ...tedly to choose from 4 brightness settings or to deactivate the indicator The white symbol indicates that the white LED indicator light is active The brightness setting 1 4 is displayed in the symbol...

Page 41: ...ier to clean Simply lift the seat and cover to a vertical position about 85 in relation to the ceramic surface and pull both parts from the hinge Clean the seat and cover in the bathtub using lukewarm...

Page 42: ...METAL COMPONENTS Plastic surfaces Seat and cover unit Cover ring and nozzle Air purifier and descaling system Wipe over these components with a soft damp cloth and an extremely mild diluted cleaning...

Page 43: ...m www laufen cleanet com or specialised dealers SUITABLE CLEANING AGENTS AND EQUIPMENT CLEANING TIPS Slightly acidic cleaning agents such as vinegar all purpose glass bathroom or limescale cleaner Foa...

Page 44: ...5 Thermal cleaning reminder function and section 10 10 Thermal cleaning manual Once started thermal cleaning can be interrupted However we recommend that you do not interrupt the program to allow ther...

Page 45: ...start by a maximum of 9 hours Press plus to delay the start of the thermal cleaning cycle by one hour Press minus to bring the start of the thermal cleaning cycle forward by one hour Starting thermal...

Page 46: ...stopped at any time by press ing Cancel The message disappears from the display and the red LED indicator light on the appliance goes off The appliance starts to calcu late when the next thermal clean...

Page 47: ...mal cleaning cycle on the shower toilet can be started manually without a reminder from the appliance Press General settings and then Thermal cleaning in the Special functions area The remote control...

Page 48: ...escale over time The amount of limescale depends on the hardness of the water the temperature setting and the frequency of use If you confirm the descaling preparation process with Cancel the descalin...

Page 49: ...indicates Descaling due Press Service info to open the Descaling menu Preparation for descaling Press Next to start preparation for descaling Please do not sit on the shower toilet during the descalin...

Page 50: ...ining process time is shown on the display At the end of the descaling cycle the message disappears and the shower toilet and all its functions are ready to use again Please note that failing to initi...

Page 51: ...L The descaling cycle on the shower toilet can be started manually without a reminder from the appliance Press General settings and then Descaling in the Special functions area The remote control swit...

Page 52: ...TICALLY Unpleasant odours are extracted by the shower toilet The unpleasant air is filtered by the activated car bon in the carbon filter and redirected back into the room free of odours via an outlet...

Page 53: ...bon filter Lift the seat and cover unit to a vertical position about 85 in relation to the ceramic surface and pull from the hinge Press Next The carbon filter is ejected from the ceramic unit and can...

Page 54: ...UR EXTRACTION Guide the seat and lid vertically into the hinge Exit with Menu icon Your appliance recognises when a new carbon filter is inserted Press Next Guide the seat and cover back into the hing...

Page 55: ...n REPLACING THE CARBON FILTER MANUALLY The carbon filter can be replaced manually without a reminder from the appliance Press General settings and then Carbon filter replace in the Special functions a...

Page 56: ...ercially available descaling agent such as cleaning vinegar All seals on the nozzle must always be greased after cleaning If you would prefer to replace the nozzle replacement nozzles can be purchased...

Page 57: ...ng The tool is supplied with the new cover ring Insert the special tool into the opening at the bottom edge of the cover ring Gently push down the tool until the cover ring lifts out of the snap retai...

Page 58: ...vicinity of the shower toilet Stay within 2 metres Open the back of the remote control by lifting the cover over the opening Remove the old batteries and insert four new ones Make sure the batter ies...

Page 59: ...w Please purchase a 3 volt battery type CR2032 Replace the battery after the second message appears Message 2 Controller Replace battery Your remote control indicates Controller Replace battery Press...

Page 60: ...lock Detach the battery cover by rotating anticlockwise and then pull straight out Remove the old battery and dispose of correctly Insert a new battery making sure it is the right way round Assemble t...

Page 61: ...lso be reset from this menu Info Press Info to open the overview Here you will find serial numbers as well as all information relevant to customer services Reset If the appliance develops a general pr...

Page 62: ...dditional information Laufen customer services If faults occur and cannot be rectified using the information in the operating manual please contact Laufen service hotline and have your remote control...

Page 63: ...erial number 1 2 3 C 0 0 12 3898 D 1 2 3 1011 Reset restarts the shower toilet CERAMIC UNIT REMOVAL This function is reserved for sanitary technicians or specialists and is described in the installati...

Page 64: ...5 1 Message on remote control Remote control Battery level low Battery level in the remote control is low Please purchase four standard 1 5 volt batteries type AAA 10 17 The remote control only displa...

Page 65: ...urifier Save the setting in the basic profile or the corresponding user profile 8 7 Shower jet is weak or water does not come out Intensity setting of shower jet too low Increase the intensity of the...

Page 66: ...es poses a hazard to humans and the environment The symbol on the type plate of your shower toilet indicates that disposal of the appliance with the household waste is not permitted Please dispose of...

Page 67: ...40 C Number of shower pressure settings 7 Number of shower temperature levels 7 Shower duration range 15 to 25s Units V volt Hz hertz W watt m metre MPa megapascal bar bar kg kilogram C degrees Celsi...

Page 68: ...ng The content of this manual neither forms part of an earlier or existing agreement commitment or legal relationship nor does it amend an existing agreement commitment or legal relationship Any oblig...

Page 69: ...WWW LAUFEN CLEANET COM...

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