D. Connect CO
2
supply to syrup inlet line and force all water out of syrup line with CO
2
pressure.
E. Connect CO
2
supply to water inlet line and force all water out of water line with CO
2
pressure.
F. Place a disposable plastic bag over dispensing valve nozzle (or entire dispenser), and syrup
and water line fittings. Secure in place with tape.
5. SERVICE AND TROUBLESHOOTING
5.1
Problems found in the operation of the dispenser can be solved by using the procedures listed
below, the Troubleshooting guide, or by calling Lancer Customer Service or the Coca-Cola
Company at the numbers listed below.
5.2
Before seeking repair assistance, check the following.
A. Does the syrup container contain syrup?
B. Is the syrup line properly connected to the syrup tank or bag?
C. Is the syrup outlet line properly connected to the pump stand fitting ( BIB only)?
D. Is the CO
2
outlet line properly connected to the pump stand fitting (BIB only)?
E. Is the dispenser unplugged?
F. Do the CO
2
cylinders contain adequate CO
2
supply?
G. Are the CO
2
regulators properly set?
H. Are the circuit breakers in the "OFF" position, or electrical fuses blown?
I.
Service for dispensing systems can be obtained by calling the following:
1. The Coca-Cola Company at 1-800-241-COKE (2693)
2. Lancer at 1-800-729-1565
Monday through Friday, 7:30 a.m. - 5:30 p.m., CST.
6. DISPENSER TROUBLESHOOTING GUIDE
The following chart is designed to aid in correcting Tea Dispenser problems. Indicated corrective actions
should be made by qualified dispensing service personnel only.
PROBLEM
CAUSE
CORRECTIVE ACTION
1.
No product dispensed
A. No electricity to dispenser.
A. Check fuse or circuit breaker and
from valve.
replace or reset as applicable.
*
If circuit opens again, locate short
in electrical system and correct.
B. No gas pressure on system.
B. Check gas pressure(s) on CO
2
tank(s) - valve open?
C. Transformer not connected,
C.
*
Check output transformer. Should
or defective transformer.
be 24 VAC. Replace if defective.
D. Loose or defective
D.
*
Check all connections between
connections.
transformer and dispensing valve.
Tighten if loose. If defective,
Replace.
2.
Only water dispensed -
A. Syrup tank is empty (usually
A.
*
Replace or fill syrup tank.
no syrup.
accompanied by hissing
and sputtering).
B. Gas or liquid syrup tank
B. Check that both disconnects are
disconnects not secure.
locked in position.
C. Syrup or gas lines to tank
C. Adjust lines or replace.
are kinked.
D. Syrup mounting block shutoff
D. Open valve.
valve closed.
E. Lack of pressure to syrup
E. Check secondary regulator. Adjust
tanks.
to 60 PSIG (414 KPA) if sugar
based. Adjust to 15 PSIG
(103 KPA) if sugar free. For BIB,
adjust to 60 PSIG for all pumps.
*Servicing must be performed by
(Continued next page)
qualified service personnel.
5
