Lance 1130, Owner'S Manual

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CUSTOMER RELATIONS
INFORMATION
It is best to return your RV to the selling dealer for
warranty service. If this is not possible, you can find
the nearest dealer on our web site, www.lancetrailer.
com, under the dealer locator heading, or by
contacting the Lance Customer Service Department
at 661 949-3322, who can direct you to a dealer in
your area.
Service and maintenance on your RV is easily accom-
plished by establishing a mutually agreeable partner-
ship between you and your Lance Trailer dealership.
Take the time to get to know the people who will
play an important role in helping you keep your RV
in prime working condition. Visit the dealer’s service
center to meet the service manager, technicians,
service writers, and those charged with ordering the
parts. Ask questions.
Following scheduled maintenance recommendations
will save you money in the long run. Carefully read all
operation manuals to obtain complete information on
prescribed service intervals. Don’t forget about your
tow vehicle. It too needs regular service.
If you prefer to perform general maintenance items
on your own, your Lance Trailer Dealer service
department can be a big help when it comes to
making sure you obtain the proper replacement
parts. All replacement parts must be ordered from
your dealership. Lance does not sell retail to the
public.
Service and maintenance items may fall outside
the scope of your capability. In these instances you
may decide to seek the assistance of a qualified RV
service center to perform these tasks. Contact your
Lance Trailer dealership’s service center in advance
for a scheduled appointment time. Advise the service
manager, in writing, the specific items needing repair
to give the service center an idea of what parts will be
required, and how long the work can be expected to
take. Keep in mind that seasonal maintenance needs
are a popular time of year at most service centers.
Call early to schedule annual tune-ups. Always
include your vehicle identification number (last six
digits) when contacting your Lance Trailer Dealer.
Lance Trailer dealership personnel are trained
professionals. They should be able to answer all
your questions. If you encounter a problem that
your dealership does not solve to your satisfaction,
please discuss it with the dealership’s management.
The Service Manager or General Manager can help.
Almost all problems are solved in this way.
If you are dissatisfied with the decision made by
the dealership’s management, contact the Lance
Customer Service Center at:
Service Manager
Lance Camper Manufacturing Corporation
43120 Venture Street
Lancaster, California 93535-4510 USA
661 949-3322
E-mail inquiries to service@lancecamper.com.
When you call or write, please give us this
information:
Vehicle Identification Number (last six digits)
Your name, address, and telephone number
Date of purchase
Name and address of the dealer where your
RV was purchased, or who services your RV.
This information will be on your Owner Registration
Card. The serial number is also located on the
Federal Certification Identification label located on
the roadside front corner of the trailer. It is also
located on the front crossmember of the chassis.