8. Troubleshooting
page 57
LaCie d2 Hard Drive
User’s Manual
The Problem
The drive is not
recognized by the
computer.
FireWire 800 does not
work under Windows
2000.
The drive is working
slowly.
The drive is “hanging”
when connected via
FireWire 400.
Questions to Ask
Was the drive originally
formatted as a removable disk?
Have you installed the Windows
2000 Service Pack 4?
Are there other USB or FireWire
devices connected to the same
port or hub?
Are you running Windows 98
SE?
Possible Solutions
If the drive is configured as a removable disk drive under
Windows 98 SE or Windows Me, the removable setting will
need to be re-checked each time that the drive is taken to a
new system. To do this, go the
Device Manager
(
Start
>
Settings
>
Control Panel
>
System
>
Device Manager)
and
click on the
Drives Settings
tab.
In order to operate FireWire 800 devices under Windows
2000, the Service Pack 4 update must be installed. This is a
free download offered on Microsoft’s Web site.
Disconnect any other USB or FireWire devices and see if the
drive’s performance increases.
If you are using your LaCie d2 Hard Drive under Windows
98 SE and you are going to be using the FireWire 400 port
to connect your device, you must be running version
4.10.2222A and above. Microsoft has released an IEEE
1394 Storage Supplement update to enhance compatibility
and help alleviate lock-ups. Check Microsoft’s Web site,
support.microsoft.com
, for more information.