6. Contacting Customer Support
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LaCie blue eye 2
User’s Manual
6. Contacting Customer Support
Before You Contact Technical Support
1) Read the manual.
2) Try to isolate the problem. If possible, make the device the only external device on the CPU, and make sure that all of
the cables are correctly and firmly attached.
If you still can't get your LaCie device to work properly, contact us via the provided Web link. Before contacting us, make
sure that you are in front of your computer and that you have the following information on hand:
• Your LaCie device's serial number
• Monitor brand and model
• Video card brand and model
• Operating system(Mac OS or Windows) and version
• Computer brand and model
• Names of CD or DVD drives installed on your computer
• Amount of memory installed
• Names of any other devices installed on your computer
