LaCie d2 SAFE Hard Drive
User Manual
page
Troubleshooting
In the event that your LaCie d2 SAFE Hard Drive is
not working correctly, please refer to the following check-
list to find out where the problem is coming from. If you
have gone through all of the points on the checklist and
your drive is still not working correctly, please have a look
at the FAQs that are regularly published on our web site –
www.lacie.com
.
One of these FAQs may provide an answer to your
specific question. You can also visit the drivers pages,
where the most recent software updates will be avail-
able. If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see chapter
12. Contacting Customer Support
for details).
Manual Updates
LaCie strives to give you the most up-to-date, com-
prehensive user manuals available on the market. It is
our goal to provide you with a friendly, easy-to-use
format that will help you quickly install and utilize the
many functions of your new device.
If your user manual does not reflect the configuration
of the product you purchased, please check our website
for the most current version of the user manual.
www.lacie.com
■
11. Troubleshooting
11.1. Troubleshooting the Hard Drive
Mac Users
■
Problem
Question
Answer
The drive is not
recognized by the
computer.
Does an icon for the drive ap-
pear on the desktop?
There should be an icon for the LaCie drive on the desktop.
If the drive does not appear, follow the rest of the Trouble-
shooting tips to isolate the problem.
Does your computer’s configura-
tion meet the minimum system
requirements for use with this
drive?
Check chapter
2.2. Minimum System Requirements
for
more information.
Is the drive’s power supply con-
nected and turned on?
Make sure that the power supply is properly connected (see
chapter
4.1. Connecting The Power Supply
), that the drive
has been turned on by pressing the On/Off/Auto button
the back of the drive, and that the outlet the power supply is
connected to is also turned on.
Did you follow the correct
installation steps for the specific
interface and operating system?
Review the installation steps in chapter
4.2. Connecting the
Interface Cable
.
