LaCie d2 SAFE Hard Drive
User Manual
page
Troubleshooting
Problem
Question
Answer
The drive is not
recognized by the
computer.
Are both ends of the FireWire
or USB cables firmly attached?
Check both ends of the FireWire or USB cables and make
sure that they are fully seated in their respective ports. Try
disconnecting the cables, waiting 10 seconds, and then
reconnecting them. If the drive is still not recognized, restart
your computer and try again.
The drive turns on
and off when you
turn your computer
on and off (USB
and FireWire con-
nections only).
This is normal. Your drive has an autoswitching power feature, which means that if your drive is
connected to your computer, turning the computer on will automatically turn the drive on. Like-
wise, turning the computer off will automatically turn the drive off. If you wish to power off the
drive while it is connected to your computer, first make sure that your computer is not accessing
the drive and then follow the steps in chapter
4.5. Disconnecting Your Hard Drive
. After you
have disconnected the drive, switch the On/Off/Auto button on the back of the drive to turn the
drive off.
The drive is not
recognized by the
computer.
Have the USB or FireWire driv-
ers been installed correctly and
enabled?
Open
Apple System Profiler
and click on the
Devices and
Volumes
tab. If your device is not listed, recheck the cables
and try the other troubleshooting tips listed here.
Is there a conflict with other
device drivers or extensions?
Contact LaCie Technical Support for help.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please
see chapter
7. Formatting Your LaCie d2 SAFE Hard Drive
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see chapter
7. Formatting Your LaCie d2 SAFE Hard Drive
for more
details.
Error messages un-
der Mac OS 10.x.
Did you get an “Error –50” mes-
sage while copying to a FAT 32
volume?
When copying files or folders from Mac OS 10.x to a FAT
32 volume, certain characters cannot be copied. These char-
acters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of
characters are not being used.
Did you get an error message
telling you that the drive has
been disconnected when com-
ing out of sleep mode?
Simply ignore this message. The drive will remount to the
desktop. LaCie drives conserve power by spinning down
when you set your computer to sleep mode, and when the
computer is “woken” from sleep, it does not give the drive
enough time to spin-up from its sleep mode.
