LabelTac 4, Setup Manual

Page: 14 / 17

Using LabelTac Troubleshooting 24 25 Using LabelTac Troubleshooting
Troubleshooting Troubleshooting
(cont’d)
First steps Common issues
LabelTac printing preferences
•
Ensure LabelTac is connected to both AC power and to your
computer with USB, and that cables are pushed all the way in.
•
Did you install the printer drivers before connecting the printer?
This can sometimes cause a problem with your computer not
being able to recognize the printer at first. Try uninstalling and
re-installing the drivers, or call us at (866) 777-1360.
LabelTac printing preferences is accessed by navigating to...
Start Menu > Devices and Printers > LabelTac 4 > Printing Preferences
(...or through your program’s print dialog when printing*.)
From this menu you can control many things, including: print
speed, “darkness” (print density), graphics rendering, etc.
* Changing settings this way only changes them for the current session. Once you
close the document, your printer preferences will revert to their previous settings. If
you navigate to printer preferences through Start Menu > Devices and Printers, the
settings will be retained.
Symptom Causes/Suggested action
Speckling/spotting, rough
edges, inconsistent print
Heat (speed/density) settings are too low. In
Printing Preferences > Options, try lowering
the print speed and/or raising the density.
(We
find a speed of 2 and density of 7 yields the
best results in most cases)
Half-moon arches in print
Heat (speed/density) settings are too high. In
Printing Preferences > Options, try raising the
print speed and/or lowering the density.
Diagonal lines through print
Ribbon may have an alignment issue. Try re-
installing the print ribbon.
1
Open ribbon access cover, cut ribbon from rewind
hub and remove used print ribbon from cardboard
rewind core.
2
Using a piece of scotch tape, re-attach print ribbon
to the bare cardboard rewind core.
Continuous void through
print
This can be a sign of an obstructed or dirty
print head. Try cleaning print head with sup-
plied alcohol swabs.
LED indicator blinking red
This can indicate: ribbon or supply is missing/
incorrectly loaded/depleted, cutter or paper is
jammed, incorrect supply mode (continuous vs
die-cut), or a communication/memory error.