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2RV/2RW/2RX/2RY/3RA-3
7-65
J4211/J4212/J4213/J4218/J4219: Exit sensor stay jam
Condition: Paper jam in the exit unit
When feeding from cassette 1-3, duplex or MP tray, paper jam occurs at the exit section and the exit sensor
does not turn off.
4
Checking the actuator
The actuator is not
attached properly.
Reattach the exit sensor
actuator.
5
Checking the connection
The connector is not prop-
erly connected or the wire
is faulty.
Clean the terminal of the fol-
lowing wire connectors and
reconnect the connectors. If
there is no continuity, replace
the wire.
• Exit sensor - Main/engine
PWB (YC19)
• Main motor - Main/engine
PWB (YC9)
6
Checking the lower exit
roller and drive parts
The lower exit roller and
drive parts do not operate
properly.
Reattach the fuser unit so
that the main motor drive is
transmitted to the lower exit
roller. If the drive gear is dam-
aged or bushing is worn
down, replace the fuser unit.
7
Checking the exit sensor
The exit sensor does not
properly operate.
Clean the exit sensor, reat-
tach it and reconnect the con-
nector. If not repaired,
replace the fuser unit (includ-
ing the exit sensor).
8
Checking the main motor
The main motor does not
operate properly.
Reattach the main motor and
reconnect the connector. If
not repaired, replace it.
9
Replacing the main/engine
PWB
The main/engine PWB is
faulty.
Replace the main/engine
PWB.
Step
Check description
Assumed cause
Measures
Reference
1
Checking the paper tray
There is an obstacle on the
tray.
Remove an obstacle.
2
Checking the paper tray
The paper stopper on the
tray is not stored.
Store the paper stopper.
3
(When the paper skew
occurs) Relocating the
paper width guides
The locations of the paper
width guides do not fit with
the paper size.
Relocate the paper width
guides to fit them with the
paper size.
4
(In case paper skews)
Checking the exit guide
Foreign objects such as
toner, etc. adhere to the
exit guide and paper is
caught up there.
Clean and reattach the exit
guide. If there is a burr on the
conveying side of the exit
guide, remove it. If not
repaired, replace the exit unit.
Step
Check description
Assumed cause
Measures
Reference