2RV/2RW/2RX/2RY/3RA-3
7-64
J4211/J4212/J4213/J4218/J4219: Exit sensor stay jam
Condition: Paper jam in the fuser section
Paper jams before entering into the upper exit roller and the exit sensor does not turn on.
3
(In case paper skews)
Checking the lower exit
roller
The lower exit roller con-
veying force is not enough.
Clean the lower exit roller and
lower exit pulley on their sur-
face. If the surface is won
down, replace the fuser unit.
4
Checking the paper
The paper leading edge is
bent.
Remove the bent paper.
5
Checking the paper
The paper is wavy.
Correct or replace paper. If
difficult to replace, re-load
paper by switching top and
bottom ends or turning it over.
6
Checking the paper
Unspecified papers are
used.
Explain to the user to use the
paper within the specifica-
tions.
7
Checking the paper
foreign objects are on the
paper.
Remove the paper with for-
eign objects.
8
Checking the connection
The connector is not prop-
erly connected or the wire
is faulty.
Clean the terminal of the fol-
lowing wire connectors and
reconnect the connectors. If
there is no continuity, replace
the wire.
• Exit sensor - Main/engine
PWB (YC19)
9
Checking the exit sensor
The exit sensor does not
properly operate.
Clean the exit sensor, reat-
tach it and reconnect the con-
nector. If not repaired,
replace the fuser unit (includ-
ing the exit sensor).
10
Replacing the fuser unit
The load is applied to the
fuser belt.
Replace the fuser unit.
11
Replacing the main/engine
PWB
The main/engine PWB is
faulty.
Replace the main/engine
PWB.
Step
Check description
Assumed cause
Measures
Reference
1
Checking the paper
The paper curls.
Replace with long grain
paper.
2
Checking the exit guide
Paper is caught up at the
exit guide, a piece of
paper, etc..
If there is a paper piece or
foreign object on the convey-
ing side or a burr on the con-
veying side of the exit guide
or on the parts such as actua-
tor, remove it. If not repaired,
replace it.
3
Checking the exit guide
Toner is fused on the exit
guide.
Clean the conveying side of
the exit guide.
Step
Check description
Assumed cause
Measures
Reference