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Kwikset Smartcode 888, Installation Manual

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Kwikset Smartcode 888 Installation Manual Download Page 14

©2020 Spectrum Brands, Inc.

Troubleshooting: Keypad

Keypad error test

Install a fresh set of batteries. Test each button on the keypad (one at a 
time) and listen for a beep on each button press. If beeping is not heard 
on all buttons, contact Technical Support for further troubleshooting.

Keypad lockout

If three incorrect codes were entered within one minute, the lock button 
will lock for 60 seconds.

No user codes are programmed.

If there are no codes in the lock, the lock button will not lock the door. 
Program at least one user code and test the Lock button again.

The door handing process was not executed.

Perform the door handing process, following the instructions inside the 
installation guide.

The battery is too low to lock the door.

This is indicated by the lock button flashing red three times with three 
beeps. Remove the batteries and replace with a fresh set.

The mounting plate is placing tension on the 

torque blade.

See page 11.

61899 Rev 01

14 / 18

Technical Support
1-866-863-6584 
www.kwikset.com

4

A

B

The keypad is unresponsive.

The Lock button does not lock the door.

A1

B1

B2

B3

B4

A2

Summary of Contents for Smartcode 888

Page 1: ...ode 2 Troubleshooting Installation 8 Troubleshooting Door Jamming and Door Handing 10 Troubleshooting Keypad 14 Troubleshooting Smart Home Systems 15 Troubleshooting Battery 17 Battery FAQ 18 61899 Rev 01 1 18 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 7 ...

Page 2: ...successful the lock button will flash red three times with three beeps Make sure the Mastercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 2 and 4 7 Press the Program button once If you hear three beeps and see the lock button flash green the Mastercode is enabled Note The lock will time out after five seconds Using a Mastercode...

Page 3: ... it is between 4 and 8 digits during your next attempt Make sure the lock has room for an additional code If all user codes are filled delete a code to make room for this one Make sure to enter a valid Mastercode in step 2 6 While the door is open and locked test the user code to make sure it unlocks the door The procedure for adding user codes is different when the Mastercode is enabled For instu...

Page 4: ... button once 3 Enter Mastercode 4 Press Lock button once 5 Enter user code to be deleted 6 Press Lock button once 7 Re enter user code to be deleted 8 Press Lock button once Procedure continued on next page Mastercode cont 61899 Rev 01 4 18 Technical Support 1 866 863 6584 www kwikset com D Deleting a Single User Code with the Mastercode Enabled 1 ...

Page 5: ...step 3 9 While the door is open and locked test the user code to make sure it no longer unlocks the door 1 Keep door open Press the Program button once The lock button will flash green and you will hear three beeps 2 Press Lock button once 3 Enter Mastercode 4 Press Lock button once 5 Press 9 0 six times 6 Press Lock button once Procedure continued on next page Mastercode cont 61899 Rev 01 5 18 Te...

Page 6: ...unsuccessful the lock button will flash red three times with three beeps Make sure to enter a valid Mastercode in step 3 during your next attempt 9 Press the Lock button while the door is open and unlocked If the latch bolt does not extend to lock then all codes have been successfully deleted Mastercode cont 61899 Rev 01 6 18 Technical Support 1 866 863 6584 www kwikset com 1 ...

Page 7: ...ce with one beep If programming is unsuccessful the lock button will flash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt this procedure again making sure to enter the same Mastercode in steps 3 and 5 8 Press the Program button once If you don t immediately hear three beeps and see the lock button flash green the Mastercode is disable...

Page 8: ... word UP faces upward Other solutions may include 1 Loosen the mounting screws and make sure they go in straight without cross threading 2 Loosen the mounting screws and latch screws and reinstall the mounting screws first before tigthening the latch screws 3 Chisel out the bore hole opposite side of the latch if the latch cannot be centered 61899 Rev 01 8 18 Technical Support 1 866 863 6584 www k...

Page 9: ...te to the vertical position use force to rotate the turnpiece clockwise until it clicks The turnpiece should now be able to rotate to the vertical position If the interior assembly is installed on the door and the turnpiece cannot rotate to a vertical position perform the door handing process See the Installation and User Guide for more details If manual door handing still does not work contact Cu...

Page 10: ...used is from an older lock it will likely not have a tapered latch bolt Remove the lock from the door including the old latch Replace with the new tapered latch that came with the lock and reinstall the lock A B C 61899 Rev 01 10 18 Technical Support 1 866 863 6584 www kwikset com 3 A B The lock jams and the turnpiece does not rotate smoothly The lock beeps the lock button flashes red and the door...

Page 11: ...crews on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade Ensure the torque blade is properly centered in the mounting plate hole B Make sure the latch bolt can operate smoothly with the key C and reinstall the interior assembly 3 B7 The hole in the door frame for the latch bolt is not drilled deep enough Make sure the hole in the door frame is drille...

Page 12: ...a fresh set of batteries and perform the door handing process again The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions ava...

Page 13: ...pen the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online The keypad is unresponsive Use a fresh set of batteries and perform the door handing process If the latch does not extend or retract and the lock does not beep press each individual key on the keypad one at a time and listen for beeping sound If n...

Page 14: ...s in the lock the lock button will not lock the door Program at least one user code and test the Lock button again The door handing process was not executed Perform the door handing process following the instructions inside the installation guide The battery is too low to lock the door This is indicated by the lock button flashing red three times with three beeps Remove the batteries and replace w...

Page 15: ...nd bring the interior assembly next to the controller Follow your smart home system s instructions to begin pairing at the controller The lock may need to remain stationary for 60 seconds during pairing Z Wave Controller 12 305 mm Note Some locks have an anti tamper alarm that will sound if the interior is disconnect from the exterior If this alarm is heard perform the following a Remove the batte...

Page 16: ... t control it from the controller 1 Reboot the lock a Remove the battery pack from the lock b Press the Program button for 5 seconds and then the A button for 5 seconds c If TS touchscreen controller shows low battery trouble for the lock subjected to the firmware update then install new batteries in pack d Replace the battery pack into the lock e If lock still fails to OTA update firmware proceed...

Page 17: ...emove the lock from your system Put a new set of batteries in the lock Operate the lock in stand alone mode for a week If the batteries drain within the week the problem resides in the lock If the batteries do not drain the problem may be the smart home controller Call Technical Support The smart home system controller s ping frequency is too high Decrease the ping frequency from the controller to...

Page 18: ...he system is idling it consumes minimum power very close to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up c...

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