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Troubleshooting: Door Jamming and Door Handing
The door handing process was not
executed during installation.
Perform the door handing process in the Installation Guide.
The latch cam is hitting the bore hole
Remove the mounting plate and exterior assembly (A). Use a
screwdriver to turn the latch (B). If it hits the bore hole, use a
chisel to correct the bore hole (C).
The wrong deadbolt latch is installed.
SmartCode deadbolts require a tapered latch bolt for ease of operation.
If the latch being used is from an older lock, it will likely not have a
tapered latch bolt. Remove the lock from the door, including the old
latch. Replace with the new tapered latch that came with the lock and
reinstall the lock.
A
B
C
61899 Rev 01
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Technical Support
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3
A
B
The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the lock button flashes red, and the door cannot lock.
B1
B2
B3
B4
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the upper latch bolt enters the strike when
the door is locked. If needed, call Kwikset to order a warped door kit.
