4-3
Educate the Customer
Be sure to give the manuals to the owner and explain
how to use the product. The owner also needs to
know the following:
•
The antenna must have a clear view of the
southern sky to receive satellite TV. Common
causes of blockage include trees, buildings,
overpasses, and mountains. The TracVision
antenna will not work inside a garage.
•
Heavy rain or snow may temporarily interrupt
reception.
•
The antenna should be cleaned regularly. Dirt
buildup on the radome can affect reception.
•
Make sure the user knows the new height of
his/her vehicle, measured from the road to the
top of the antenna, so that he/she can avoid
parking garages and overpasses that are too low.
•
It is dangerous to watch TV while driving a
vehicle.
The TracVision system is intended as a
passenger entertainment product.
•
The owner needs to register the system for
product warranty validation. Refer to the Product
Registration Form for details or visit:
www.kvh.com/register
.
•
Refer to the
Quick Start Guide
and the
User’s Guide
for complete operation instructions.
•
If the owner removes the antenna from the roof,
then later needs to reinstall it, the owner must
apply threadlocker (Loctite 425) to the threads of
the mounting screws to avoid a potentially
dangerous condition. The mounting screws are
prepared with a thread-locking patch that will
degrade if the screws are removed.
Failure to
apply threadlocker to the screws during
reinstallation can result in unsecure mounting.
•
Be sure to give the owner the red Activation
Card, which has information required for
activating the mobile receiver. The receiver must
be activated before it can receive satellite TV
programming. To activate, the owner needs to call
KVH’s Activation Department toll-free at
1-866-551-8004
(24 hours a day, 7 days a week).
54-0350
4.7
Completing the Installation
