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KVH Industries FB250, User Manual

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KVH Industries FB250 User Manual Download Page 217

Chapter 5:  Troubleshooting

Troubleshooting guide

205

555

Tr

ouble

sho

ot

ing

An ISDN 
connection 
cannot be 
established

The cable is not 
properly connected.

Connect the cable.

You have connected to 
the LAN interface.

Connect the cable to the interface 
marked ISDN.

The cable type or 
connector type is not 
correct.

For information on the correct type of 
connector and cable, refer to the 
installation manual.

Incoming phone calls: 
The call type used for 
the call is not selected 
in the web interface.

Make sure the call type used for calls 
to the terminal is selected in the web 
interface. Access the web interface 
and select 

SETTINGS 

> 

ISDN

. Then 

select the call type for incoming calls.

FB250: The ISDN 
service is not 
supported.

Use another service. You may still use 
the ISDN interface on the terminal, but 
only Standard Voice and 3.1 kHz Audio 
are available.

A call is already active 
in the terminal

Wait until the other active call is 
terminated, then try again.

Problem

Possible Cause

Remedy

Summary of Contents for FB250

Page 1: ...KVH Industries Inc User s Guide TracPhone FleetBroadband FB250 FB500 ...

Page 2: ...iddle East Asia Africa KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 845 8133 Fax 45 45 160 181 E mail support kvh com E mail support emea kvh com Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kv...

Page 3: ...ensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are trademarks or registered trademarks of Inmarsat All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this docum...

Page 4: ...nsmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna During transmission make sure that nobody gets closer than the recommended minimum safety distance On the TracPhone FB500 the minimum safety distance to the antenna panel on the focal line is 1 3 m based on a radiation level of 10 W m2 The radiation level is 100 W m2 at a di...

Page 5: ...0 W m2 L appareil génère un niveau de radiation de 100 W m2 à une distance de 0 2 m de l avant du panneau de l antenne Veuillez consulter le schéma au dessous Distance to other equipment Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual it may cause damage to the antenna Compass Safe Distance TracPhone Terminal min 0 3 m TracPhone FB500 an...

Page 6: ...s beyond the lengths specified for the equipment The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc All cables for the TracPhone system are shielded and should not be affected by magnetic fields However try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage ...

Page 7: ...e power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Failure to comply with the rules above will void the warranty ...

Page 8: ...latest version from the FB250 or FB500 product page Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section Thi...

Page 9: ...stems Related documents The below list shows the documents related to this manual and to the TracPhone FB500 and TracPhone FB250 systems Title and description Document number TracPhone FB250 FB500 Installation Guide Explains how to install the TracPhone terminal the TracPhone FB500 antenna and the TracPhone FB250 antenna 34 125646 TracPhone FB250 FB500 Quick Reference Guide A short guide to the mo...

Page 10: ...following purposes To emphasize words Example Do not touch the antenna To indicate what the user should select in the user interface Example Select SETTINGS LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page ...

Page 11: ...ng started Before you start 18 Starting up the terminal 20 Connecting the TracPhone FleetBroadband IP handset 24 Connecting a computer 26 Entering the SIM PIN for the terminal 28 Registering with the BGAN network 31 Making the first call 34 Standard connection to the Internet default 36 Chapter 3 Operating the system General 39 Using a phone or fax machine 44 Multi voice optional 60 Using a comput...

Page 12: ...S messages 97 Setting up the interfaces 104 Managing LAN network users 141 Uploading software 157 Selecting the preferred BGAN satellite 161 Selecting the language 163 Administration 164 Help desk and diagnostic report 194 Event logging and self test 196 Site map 198 Chapter 5 Troubleshooting Getting support 199 Uploading software 200 Troubleshooting guide 201 Status signalling 209 Logging of even...

Page 13: ...tents xiii List of reserved IP subnets 231 Supported AT commands for PPPoE 232 App A Conformity TracPhone FB500 237 TracPhone FB500 19 Rack 239 TracPhone FB250 241 TracPhone FB250 19 Rack 243 Glossary 245 Index 251 ...

Page 14: ...ome Congratulations on the purchase of your TracPhone system TracPhone FB500 and TracPhone FB250 are maritime broadband systems providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network ...

Page 15: ...sing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers This chapter has the following sections Features and interfaces Main units The Inmarsat BGAN system Services and interfaces ...

Page 16: ...or 3 1 kHz Audio Optional Multi voice feature up to 9 concurrent voice calls max 6 for TracPhone FB250 4 LAN Local Area Network ports with PoE Power over Ethernet for computers e hubs IP handsets etc 2 Standard Phone Fax ports for standard phones or fax machines 1 Euro ISDN port for ISDN phones or for TracPhone FB500 only G4 fax or ISDN modem 1 L Band output for connecting a broadcast receiver for...

Page 17: ...ze maritime BGAN Class 9 antenna The TracPhone FB500 system and the TracPhone FB250 system basically use the same type of terminal except that the TracPhone FB500 offers a few more features than the TracPhone FB250 See Features and interfaces on page 3 Units overview The TracPhone FB500 system includes the following main units TracPhone FB500 antenna TracPhone Terminal or TracPhone 19 Rack Termina...

Page 18: ...ntenna contains all functions for satellite tracking including a GPS Global Positioning System A single coaxial cable carries all RF communication supply voltage and modem communication between the antenna and the terminal For information on how to install the antenna refer to the installation manual This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 s...

Page 19: ...Main units TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna which is a medium size maritime 2 axis stabilized BGAN antenna For information on how to install the antenna refer to the installation manual ...

Page 20: ...tems The TracPhone Terminal is the controlling unit in the TracPhone system It contains all user interfaces and LED indicators and stores configuration data The terminal is also available in a 19 Rack version The 19 Rack terminal is the same as the basic version except for the housing which fits in a 19 rack and has an additional power switch on the front panel For information on how to install th...

Page 21: ...sy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For details on the web interface see Chapter 4 Using the web interface SIM card The terminal has a SIM Subscriber Identity Module slot located in the connector panel behind a small cover plate The terminal requires a dedicated FleetB...

Page 22: ... directly from the LAN interface using Power over Ethernet PoE When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options For more information on the functions of the IP handset refer to the user manual for the IP handset IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the ...

Page 23: ...h speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously ...

Page 24: ...t s expectations of coverage post repositioning of its I 4 satellites This map does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions www inmarsat com 0 10 20 30 40 50 60 70 80 90 10 20 30 40 50 60 70 80 90 0 20 40 60 80 100 120 140 160 180 20 40 60 80 100 120 140 160 180 Inmarsat s I4 satellite coverage 0 degr...

Page 25: ...a the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc IP Router PC Switch Standard voice and ISDN TracPhone FleetBroadband Satellite Access Station SAS Satellite Packet Switched Network Circuit Switched Network TracPhone FB500 antenn...

Page 26: ...connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received Using a Streaming IP connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like li...

Page 27: ... or 64 kbps UDI RDI data SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages to and from the terminal Multi voice service optional Normally the BGAN system only supports one call at a time per TracPhone system When you subscribe to the optional Multi voice service and enable it in your system you can have up to 9 concurrent calls To use the Mul...

Page 28: ...y not be available at the edge of coverage areas i e in low elevations The lines in the coverage map below enclose the areas with an elevation angle towards the satellite of 0 20 and 45 degrees For further information on coverage please refer to the Inmarsat home page at inmarsat com This map depicts Inmarsat s expectations of coverage post repositioning of its I 4 satellites This map does not rep...

Page 29: ...ervices listed in the left column Service Interface on the terminal Phone Fax LAN PoE ISDN 3 1 kHz Audio Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine in G3 mode Standard Voice Analog telephone IP handset ISDN telephone Data UDI or RDI G4 fax machine or computer with ISDN modem Data over IP Computer SMS Computer using web interface ...

Page 30: ...u start Starting up the terminal Connecting the TracPhone FleetBroadband IP handset Connecting a computer Entering the SIM PIN for the terminal Registering with the BGAN network Making the first call Standard connection to the Internet default For information on how to install the system insert SIM card and connect cables refer to the installation manual for the TracPhone systems ...

Page 31: ...rminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 45 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the TracPhone systems Caution In very high ambient temperatures do not touch areas of the terminal that are marked with...

Page 32: ...hone terminal Connector panel on TracPhone 19 Rack terminal For information on how to connect to each interface refer to the installation manual for the TracPhone systems Grounding stud Power switch I O DC input 4 x LAN w PoE SIM slot L Band ISDN Phone Fax 1 Antenna Reset button Phone Fax 2 Grounding Power switch I O DC input 4 x LAN w PoE SIM slot L Band ISDN Phone Fax Antenna Reset button Phone ...

Page 33: ...nstalled For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal use the On Off switch in the connector panel It normally takes one or two seconds for the terminal to switch on Note If you have the 19 Rack variant of the TracPhone terminal you can use the on off switch in the front panel See the next ...

Page 34: ...nal Using the front power switch If you have the 19 Rack variant of the TracPhone terminal flip the switch in the front panel to 1 to switch on the terminal Note To be able to use the power switch on the front panel you must leave the On Off switch in the connector panel in the On position ...

Page 35: ... the I O interface on page 136 Using a remote on off switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the terminal in the on position you c...

Page 36: ...dy for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for the terminal on page 28 and Registering with the BGAN network on page 31 To switch off the terminal flip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternati...

Page 37: ...ernet The total output power from all 4 interfaces is 64 W at 24 V DC power supply 32 W at 12 V DC power supply All interfaces can support devices of power class 1 2 and 3 4 7 and 15 4 Watt as long as the total power consumption does not exceed the above limits If the limits are exceeded the LAN ports are prioritised so that LAN port 1 has the highest priority In case of power hold up failure on i...

Page 38: ... starts up automatically When the display shows this symbol in the upper right corner the handset is ready for making a call If the handset is not ready for making calls it may be because the BGAN terminal is waiting for a SIM PIN To check this enter the handset menu system and select BGAN Status PIN status You can enter the SIM PIN using the IP handset For details see Entering the SIM PIN using a...

Page 39: ...t Properties 4 Highlight Internet Protocol TCP IP 5 Click Properties 6 Make sure that the following is selected Obtain an IP address automatically Obtain DNS server address automatically Important Notice About Your Data Connection To prevent inadvertent airtime usage the user must disconnect the data connection when not in use If the data connection is not properly disconnected the computer may di...

Page 40: ...are ready check the connection e g by accessing the built in web interface of the terminal with your browser For further information see Accessing the web interface on page 80 You may have to disable the Proxy server settings in your browser For further information see Proxy settings when accessing the web interface on page 79 For information on how to connect to the Internet see Standard connecti...

Page 41: ...ndset To enter the SIM PIN If you have a phone connected to the terminal you can use it to enter the SIM PIN for the terminal at start up Do as follows For an analogue or ISDN phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial PIN followed by When you hear a busy tone or a dialling tone the PIN has been accepted and you can hang up or dial a...

Page 42: ...st enter a new PIN of your own choice 4 to 8 digits long Dial the following PUK New PIN New PIN followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and p...

Page 43: ...ess of the terminal in the address bar default IP address http 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN For further information on the web interfac...

Page 44: ... 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Registering with the BGAN network Registration procedure When the SIM PIN is accepted by the terminal the TracPhone system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure by looking at the Antenna and Terminal indicators...

Page 45: ... severity of the error For further information on the indicators see Light indicators on page 209 Status Antenna indicator Terminal indicator The antenna is starting up Flashing slowly green Flashing green The antenna is performing a sky scan Flashing rapidly green Flashing green The antenna is tracking Steady green Flashing green The terminal is registering on the network Steady green Flashing gr...

Page 46: ...istration To open the web interface do as follows 1 On a computer connected to the terminal open your browser and enter http ut bgan or the IP address of the terminal in the address bar default IP address http 192 168 0 1 When the system is ready the Antenna status field shows Tracking and the Status field shows Ready unless a call or data session is active 2 Click Refresh to update the screen ...

Page 47: ...aking a call to the terminal To make a call to a phone connected to the terminal dial Mobile number is the international call prefix1 used in front of the country code for international calls Note By default all phones connected to the terminal will ring on incoming calls However you can configure the behaviour of the interfaces using the web interface see the relevant interface in Setting up the ...

Page 48: ...for Standard Voice is 870772420567 on your terminal and you want to make a Standard call to the terminal dial 00 870 772420567 If the mobile numbers are listed in the web interface you can look them up by selecting PHONE BOOK Mobile numbers If the numbers are not listed refer to the documents provided with your airtime subscription See Viewing and editing the mobile numbers on page 92 Making a cal...

Page 49: ...er do as follows 1 Access the web interface by opening your browser and entering http ut bgan or the IP address of the terminal in the address bar http ut bgan translates into the IP address of the terminal if your computer is set up as described in Before connecting to the LAN interface on page 26 The default IP address is 192 168 0 1 2 Click Start Standard under PROFILES ON LAN at the bottom of ...

Page 50: ...t to one of the LAN ports preferably port 1 The handset starts up automatically 2 Select Menu BGAN in the handset 3 Select Connect 4 Use the left right keys to find the network user group for the application you want to start 5 Press Start to start the connection A confirmation window is displayed 6 Press Yes to continue The IP Handset sends a command to the terminal to start the selected connecti...

Page 51: ...uration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use the TracPhone FleetBroadband IP Handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you must connect a computer ...

Page 52: ...ons Viewing C No signal strength for the system Viewing status Ready Registering etc for the system Viewing the software version of the terminal Entering the PIN and PUK for the terminal Viewing active events Viewing GPS status Contacts Inclusion of the terminal phone book not editable in the IP handset Contacts SIP Session Initiation Protocol Selecting viewing configuring the SIP profile used for...

Page 53: ...the terminal and antenna CONNECT page start and stop data sessions for all network user groups connected to the terminal requires administrator password PHONE BOOK page view and edit the phone book MESSAGES page send and receive SMS messages CALLS page view the call log outgoing received and missed calls and data SETTINGS page set up the interfaces of the terminal set up call services upload softw...

Page 54: ...he SIM PIN for the terminal set up user rights requires administrator password set up remote management and activation set up restricted dialling set up Multi voice For information on how to use the web interface see Using the web interface on page 77 ...

Page 55: ...al Phone Fax LAN PoE ISDN 3 1 kHz Audioa Analog telephone IP handset ISDN telephone G3 Fax machine G4 Fax machine in G3 mode Standard Voice Analog telephone IP handset ISDN telephone Data UDIa or RDI a Notes for TracPhone FB250 UDI data is not available In low elevations 20 3 1 kHz Audio is not available Refer to Service limitations on page 15 G4 fax machine or computer with ISDN modem Data over I...

Page 56: ...e terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For details on the features and functions of the IP Handset refer to the user manual for the handset ISDN phone or G4 fax machine The terminal has one ISDN connector for connecting an ISDN phone a modem or a fax machine Note that only TracPhone FB500 supports G4 fax UDI For information on h...

Page 57: ... a call from the Phone Fax or ISDN interface or from an IP handset connected to the LAN interface Standard Voice is selected by default When connecting a fax to the Phone Fax interface you must use 3 1 kHz Audio Example If you always have a fax connected to the same Phone Fax interface you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is receiv...

Page 58: ... type for each handset in the web interface under SETTINGS IP Handset Call settings For further information see Setting the call types for IP handsets on page 130 Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before the number To use 3 1 kHz Audio for the call dial 2 before the number E...

Page 59: ...further information see Viewing and editing the mobile numbers on page 92 For information on how to make a call to the terminal see Making a call to the terminal on page 50 Selecting the incoming call type To select which call types are accepted for an incoming call use a computer and the web interface If you are using Multi voice see Handset contexts on page 61 ISDN Select the call type under SET...

Page 60: ...hone book or call log only IP handset Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the con...

Page 61: ... on the local exchange settings Refer to Selecting the incoming call type on page 47 and Setting up the local exchange function on page 125 If you are using Multi voice there are more options for setting up how to handle incoming calls See Handset contexts on page 61 Call log Information of outgoing calls received calls and missed calls is stored in the call log of the terminal You can view the ca...

Page 62: ... PHONE BOOK Mobile numbers For further information see Viewing and editing the mobile numbers on page 92 If the mobile numbers are not available in the web interface refer to the documents included with your airtime subscription Note By default all phones connected to the terminal will ring on incoming calls However this depends on the configuration of the interfaces in the terminal See Selecting ...

Page 63: ...1 dial 0301 Your call is then transferred to phone number 0301 If you don t know the number of the phone you can call the default phone by dialing If you dial nothing you are transferred to the default phone after a time out period Receiving a voice mail message If a call to the TracPhone system is not answered the caller can leave a voice mail message with Inmarsat s voice mail service Then an SM...

Page 64: ...mber followed by or off hook key Note Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers instead of a local number Note If you are using local numbers for ISDN devices the numbers must be programmed in the devices For further information refer to the documentation for your ISDN device Local numbers...

Page 65: ...r is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast to both analog phones 0 followed by one of the numbers 301 302 and or off hook key Local call to analog phone 0400 followed by or off hook key Local call broadcast to all ISDN phones 0 followed by one...

Page 66: ...tion to use 3 1 kHz Audio 31 before the phone number will hide the caller s phone number to the recipient 31 before the phone number will show the caller s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number For analogue 2 wire telephones use the R key during a call to get access to a supplementary services function The supplementary se...

Page 67: ...cation For further information see Call waiting on page 122 Analogue 2 wire phones with R key When you receive a Call Waiting indication you have the following options Note Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset If you want to Do as follows sta...

Page 68: ...for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset If you want to Do as follows standard 2 wire phone Place a call on hold Press R 2 Place the existing call on hold and establish a new call Press R and dial the second phone number followed by Shuttle between the two calls Press R 2 irrespective of whether th...

Page 69: ...nsfer a call 1 Press R 4 local number The phone with the local number you dialed starts to ring 2 You now have two options Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When yo...

Page 70: ...he installation manual 3 1 kHz Audio must be used for an analogue fax machine Refer to Selecting the default outgoing call type on page 46 UDI must be used for an ISDN G4 fax machine Note that this is not possible in a TracPhone FB250 system Refer to Configuring the ISDN interface on page 114 To send a fax from a fax machine connected to the terminal dial 00 country code phone number Example To se...

Page 71: ...follows Connect a computer access the web interface and select PHONE BOOK Mobile numbers For further information see Viewing and editing the mobile numbers on page 92 If the mobile numbers are not available in the web interface see your airtime subscription Receiving a fax message An analogue fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the inc...

Page 72: ...s initiated received while another call is active The call type for the second and subsequent calls is always Standard Voice Note You must have Multi voice in your airtime subscription IP Handset software version minimum 1 13 and terminal software version minimum 1 15 in order to support the Multi voice function Multi voice without additional numbers Multi voice with additional numbers You can hav...

Page 73: ...bers received from your airtime provider Call type groups The handsets are called using one of the mobile numbers for either Standard Voice or 3 1 kHz audio All handsets in a group will ring when the belonging number is called For information on how to associate a handset with a group see Setting the call types for IP handsets on page 130 Configuring the Phone Fax interface on page 112 Configuring...

Page 74: ... is assigned to IP handset number 0501 If you do so be aware that only the assigned handset can receive a call to this number The handset connected to Phone port 1 and the IP handset no 0501 are each assigned an additional number For details on additional numbers see Additional numbers for Multi voice on page 64 Note To use this feature you must have additional numbers in your airtime subscription...

Page 75: ...an be called together All unassigned IP handsets will ring when you call a mobile number which has not been assigned to a handset To make an IP handset unassigned clear all call types and the Assigned number field when setting up the handsets in the web interface SeeSetting the call types for IP handsets on page 130 Example of unassigned handsets UHZ 3 KDQGVHW ORFDO QR 1R QXPEHU DVVLJQHG Call to a...

Page 76: ...erface Enable the use of additional numbers in the web interface under ADMINISTRATION Multi voice See Multi voice on page 192 Add the additional numbers from your airtime subscription under PHONE BOOK MOBILE NUMBERS ADDITIONAL NUMBERS Assign the numbers to handsets Depending on the handset interface you want to use see Configuring the Phone Fax interface on page 112 Configuring the ISDN interface ...

Page 77: ...function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network The router contains NAT Network Address Translation which allows sharing of a public IP address between a number of local network users For further information on network management see Managing LAN network users on page 141 Standard IP or Streaming...

Page 78: ...files and traffic flow filters For further information see Using profiles on page 171 and Using traffic flow filters on page 177 Working with network user groups The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights The network user group you belong to is determined by one or more of the following the LAN port you connect to ...

Page 79: ...1 Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD Primary profiles are listed in the left side and secondary profiles if any are listed to the right Profiles that are currently active are displayed as a link with the text Stop name of profile Profiles ready to be activated are ...

Page 80: ...rd IP to be automatically activated at start up the administrator can enable automatic activation under SETTINGS LAN Network user groups When automatic activation is disabled in the Network user groups page you can manually start stop your Standard IP profile from the Dashboard by clicking Start name of profile or Stop name of profile under PROFILES ON LAN at the bottom of the page ...

Page 81: ... supports 8 16 32 64 and 128 kbps Streaming The TracPhone FB500 system supports 8 16 32 64 128 and 256 kbps Streaming Note The Streaming link is only available if your network user group includes a Streaming profile See Editing a network user group on page 144 Important If you have selected and started a Streaming connection as your primary profile the LAN interface will be running a Streaming con...

Page 82: ...s Manual activation of a data connection see Start stop Standard IP on the LAN interface on page 68 3 Note the terminal s external IP address found in one of the following ways If you are using SMS activation you will receive an SMS with the IP address Otherwise connect a computer locally to the terminal and start the web interface The IP address of the terminal is shown in the Dashboard under ONG...

Page 83: ...le password For more information on network user groups see Setting up the network user groups on page 143 Accessing the terminal using web interface After preparing the terminal as described in the previous sections do as follows to access it 1 Make sure your remote computer has access to the Internet 2 On the remote computer open your web browser 3 Enter the IP address of the terminal followed b...

Page 84: ...rminal from your remote computer Accessing the terminal using AT commands After preparing the terminal as described in the previous sections do as follows to access it 1 Make sure your remote computer has access to the Internet 2 On the remote computer start a Telnet session 3 Select TCP IP and type in the IP address and port number The IP address is the external IP address of the terminal see ste...

Page 85: ...re Connecting a router Connecting broadcast equipment optionally through a PC Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively BGAN terminal PDP Context up to 11 BGAN nework Built in web interface PPPoE connection PC and or broadcast equipment User PC 1 Applications for PPPoE Handling connection to the B...

Page 86: ...n be left blank or insert user name void and password void Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider To request a static IP if subscribed to from the Access Point you must type in the user name and password from your airtime subscription Note for MAC OS User name and pass...

Page 87: ...mary Standard Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection Same as blank XBB STREAM8K Initiates a Primary Streaming 8 kbps connection XBB STREAM16K Initiates a Primary Streaming 16 kbps connection XBB STREAM32K Initiates a Primary Streaming 32 kbps connection XBB STREAM64K Initiates a Primary Streaming 64 kbps connection XBB STREAM128K Initiates a Primary Str...

Page 88: ...e Setting up Tracking on page 137 Once set up on both sides the TracPhone system will send position reports to the server as specified Using the IP handset You can use the IP Handset as a user interface for the TracPhone system as well as for making calls The IP handset has a dedicated menu for the TracPhone system You find a list of the menu items available in The IP handset on page 40 For inform...

Page 89: ...as the following sections Introduction Entering the SIM PIN in the web interface Using the Dashboard Using the phone book Using the Call log Handling SMS messages Setting up the interfaces Managing LAN network users Uploading software Selecting the preferred BGAN satellite Selecting the language Administration Help desk and diagnostic report Event logging and self test Site map ...

Page 90: ...n Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser ...

Page 91: ... server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows 1 In Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings 2 Clear the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close and restart your browser You may ne...

Page 92: ... access to the web interface if you want to display a different language than English select SETTINGS LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 163 Note If the IP address has been changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset b...

Page 93: ...the menu opens a submenu in the navigation pane or a new page in the contents section The status field shows the signal strength The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar The contents section shows the page selected in the navigation pane This section is used for viewing or changing set...

Page 94: ... section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Icon Explanation A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 100 An event is active ...

Page 95: ...face requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 30 When the correct PIN has been entered the web interface opens the Dashboard and is ready for use Note You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card Note Using an Administrator user na...

Page 96: ...oard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your data sessions from the Dashboard see Connecting to the Internet on page 67 ...

Page 97: ...nd is ready to accept a service request a call or a data session Data active The terminal has established a call or a data session through the BGAN network No GPS fix The GPS receiver has not yet achieved position fix It may take some time to achieve GPS fix depending on a number of conditions First of all the antenna should have an unblocked view to as much of the sky as possible The terminal wil...

Page 98: ...This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal Antenna status The status of the antenna The antenna status can be Sky scan The antenna is searching for the BGAN signal Tracking The antenna has found and locked to the B...

Page 99: ... a list of data profiles that are currently active including the external IP address that is assigned to each profile SESSIONS TOTAL lists the totals for each connection The list shows the time connected hh mm ss for voice and Streaming IP and MB transferred for Standard data The counters show totals for connections since the counters were last cleared For information on how to clear the counters ...

Page 100: ... up phone numbers Look up short dial numbers for easy dialling from a handset Modify or delete existing names and phone numbers or add new names and phone numbers Note If you are using a TracPhone FleetBroadband IP handset with your terminal the contacts from this terminal phone book are included read only in your handset phone book ...

Page 101: ...l entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom o...

Page 102: ... book is the Short dial number When making a call from the terminal you can use this number instead of dialling the entire phone number Simply dial 00 short dial followed by or off hook key Example To call the third entry in the phone book from an analogue phone take the phone off hook and dial 003 ...

Page 103: ...the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next...

Page 104: ...ers are the phone numbers to use when making a call to the terminal To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK Mobile numbers from the left navigation pane Note These numbers are not listed at delivery The user must enter the numbers received from the Airtime Provider ...

Page 105: ...ve additional numbers in your subscription you can enter them as well Below is an example of a Mobile numbers list with additional numbers To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit at the bottom of the page type in the numbers received from your Airtime Provider and click OK ...

Page 106: ...isted information includes time connected using Standard Voice and time connected using 3 1 kHz Audio Note If power to the system is interrupted the information on the currently ongoing calls connection time and data sessions transferred data cannot be saved This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for m...

Page 107: ...going received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call M...

Page 108: ...ou wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls Note The estimated charge is based on your entries under ADMINISTRATION Call charges KVH Industries does not take responsibility for the corre...

Page 109: ...eft navigation pane click Write message 3 Type in the message in the Write new message field Important If the terminal is not online when you attempt to send a message the message is moved to the Outbox instead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Out...

Page 110: ...on see Configuring message settings on page 102 6 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES Outbox from the navigation pane You have the following options for messages...

Page 111: ...ng options Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The termina...

Page 112: ... to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages If the message is not an SMS message but information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service number under MESSAGES Messa...

Page 113: ...pient field and click Send If you want to move all the new messages click Move all new messages to Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options Click Reply to reply to a message Then type in your reply and click S...

Page 114: ...y notification setting for an individual message For further information see Sending an SMS message on page 97 Do as follows 1 Select MESSAGES Message settings from the left navigation pane 2 If you want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status colum...

Page 115: ...d click Save Then click Apply to apply all changes in the page The SMS service centre number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail The Voice mail number is the number you call to hear your incoming voice mail To see the Voice mail number select MESSAGES Message settings from the left n...

Page 116: ...erties of the connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Note If the HPA module in the antenna has been replaced the Antenna serial number field shows 0 You can still see the serial number on the label underneath the antenna ...

Page 117: ...ectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages which require administrator password For information on these settings refer to Managing LAN network users on page 141 Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal The terminal h...

Page 118: ... The drawing below shows the default setup To change the local IP addresses do as follows 1 From the left navigation pane select SETTINGS LAN 2 At DHCP status select Enabled recommended for most purposes or Disabled Local IP addresses default setup Terminal Device 1 Device 2 192 168 0 1 192 168 0 1 assigned by the terminal DHCP assigned by the terminal DHCP ...

Page 119: ...ected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet We recommend using a static public IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 6 on page 146 in the section Editing a network user group For information ...

Page 120: ...s the IP address of the mail server 192 168 0 100 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the public IP address of the terminal If you do not know the IP address you can look i...

Page 121: ...uipment connected to the TracPhone terminal you must enter a few settings for your PPPoE connection For example you need to set up which service to use and possibly a user name and password For details refer to Using PPPoE Point to Point Protocol over Ethernet on page 73 and to the documentation for your connected equipment On the TracPhone terminal you must enable PPPoE before you can establish a...

Page 122: ...ck Apply 5 Restart the terminal for the setting to take effect For information on how to establish a connection with PPPoE see Using PPPoE Point to Point Protocol over Ethernet on page 73 Setting up static routing When you have an external gateway connected to your terminal the terminal is not automatically able to see the network on the other side of the gateway However you can set up your termin...

Page 123: ...address you want to route to Netmask The netmask you want to route to Gateway The gateway e g the address of a wireless access point or router to which the destination device is connected 4 Click Apply The values for the new entry are now in the list This means that the terminal can communicate with the destination IP address on the other side of the gateway ...

Page 124: ...drop down list to select the number you want to use for each port When this number is called only the handset connected to that port will ring 3 For each Phone Fax port set the call type for incoming and outgoing calls Note To be able to use the additional numbers you must first select Use additional numbers in the Multi voice page and enter the additional numbers under PHONE BOOK Mobile numbers S...

Page 125: ...ls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines must use 3 1 kHz Audio 4 For each port you can see whether or not Restricted dialling is enabled For further information see Restricted dialling on page 190 5 Click Apply Note You can overr...

Page 126: ...n this number is called only handsets connected to that port will ring If you have assigned a number skip the next two steps and go to step 5 Note For information on how to set up call services supplementary services see Setting up call services on page 119 These settings apply to both the Phone Fax interface the ISDN interface and the LAN w PoE interface Note To be able to use the additional numb...

Page 127: ... call is accepted in all devices connected to this port 1 2 3 or 4 If for example you select 1 at Standard call type an incoming Standard call is accepted by all devices that are programmed with the number 1 and connected to the ISDN interface 0401 0402 These are local numbers for separate devices connected to the ISDN interface An incoming call is accepted by devices that are programmed with the ...

Page 128: ...UDI or RDI sessions will be not be influenced by this setting If you select 3 1 kHz Audio all outgoing calls except UDI RDI will use the call type 3 1 kHz Audio If you make a Standard call it will be converted to a 3 1 kHz Audio call Outgoing UDI or RDI sessions will be not be influenced by this setting 6 If you hear an echo in your ISDN handset and the handset does not have its own echo canceller...

Page 129: ...irtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page If you are using the same APN for many network user groups it is easier to define it once under Common and then simply select Common for the relevant network user groups Also if you change the common APN...

Page 130: ...taken from the SIM card This is the recommended option unless you have special requirements Network assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the Airtime Provider 3 At Buffering on Streaming profiles select Enabled or Disabled If you select Enabled your Streaming connection will be buffered This means that the transmission is slightly delayed...

Page 131: ...ll barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number This information is saved in the BGAN net...

Page 132: ...bers are operator controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed 3 For each call type select Enabled next to the situation s in which you want to forward incoming calls 4 Next to the enabled items you can type in the phone number you want to forward the call to 5 If you have selected Forward if no reply select from the dro...

Page 133: ...ect SETTINGS Common Call barring from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select which calls should be barred 4 In the Barring PIN field type in the PIN for your call barring setup 5 Click Apply Note This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN ...

Page 134: ...le you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Call waiting from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply ...

Page 135: ... Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Line identification from the left navigation pane 2 Select Show my number and click Apply ...

Page 136: ...to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select SETTINGS Common Closed user group from the left navigation pane 2 Type in your user group number s under Group no Your airtime subscription lists your user group number s 3 Select which group s should be active If you select Subscribed the group s included in your subscription will ...

Page 137: ...bed above this setting will not be used 6 Click Apply Setting up the local exchange function If the local exchange is not used the default behaviour is such that incoming calls will cause all connected phones to ring If you want to be able to call a specific phone connected to the terminal and you are not using additional numbers in your subscription you must use the local exchange function With t...

Page 138: ...calls are transferred to this local number if the caller dials after calling the mobile number or the caller dials nothing after the recorded message 3 Select the call types you want to direct to the local exchange For example if you use 3 1 kHz Audio for a fax machine only you do not want to use the local exchange for 3 1 kHz Audio If no call type is selected the local exchange function is disabl...

Page 139: ...cally be assigned a local number and password you can clear the setting Settings Start up options Auto BGAN SIP in the IP handset menu Connecting and configuring IP handsets If you want to view or change the settings for the new IP handset do as follows 1 Connect the IP handset to one of the LAN ports of the terminal If it is a TracPhone FleetBroadband IP Handset the handset starts up and is autom...

Page 140: ... handset enter the menu system select Menu and select SIP to get the list of profiles 2 Select the BGAN profile and select Options left softkey 3 Select Edit View and change the user name and password Note that the user name is also the local number for the handset If you have another IP handset refer to the manufacturer documentation 6 For TracPhone FleetBroadband IP Handsets When the terminal an...

Page 141: ... handset opens It is very similar to the web interface of the terminal but has a handset icon in the top left corner With the web interface of the IP handset you can access the internal settings of the IP handset For further information refer to the user manual for the IP handset The handset remains in the list after disconnecting When the handset is connected again it is automatically recognized ...

Page 142: ...s for IP handsets do as follows 1 Select SETTINGS IP handsets Call settings 2 If you have additional numbers from your airtime provider and you want to assign them to the IP handsets use the Assigned number drop down list to select the number you want to use for each handset When this number is called only the assigned handset will ring Note To be able to use the additional numbers you must first ...

Page 143: ...select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call 4 Click Apply Setting up the IP handset compatibility If you are connecting your TracPhone FleetBroadband IP Handset s to the terminal through a separate router with NAT you must use TracPhone FleetBroadband IP handsets with software version 1 8 or newer and set up the handset compat...

Page 144: ...through a separate router with NAT select Version 1 8 or newer and use TracPhone FleetBroadband IP handsets with software version 1 8 or newer If you are connecting your TracPhone FleetBroadband IP Handset s directly to the terminal or through a switch without NAT select Version 1 7 or older In this case you can use TracPhone FleetBroadband IP Handsets with any software version ...

Page 145: ...the switch is closed again Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is notified of an incoming call from the satellite interface the switch is closed pin 1 is connected to ground When the call is answered or the caller gives up and releases the call the switch is opened again Pin 2 Warning Error output Pin 2 acts as a built in switch in ...

Page 146: ...mally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Pin 4 Radio silence input Activation of this pin causes the system to assume radio silence i e to stop all transmission from the system The terminal gracefully closes all open connections and deregisters from the BGAN network No transm...

Page 147: ...pin 5 to Ground 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to Ground inside the terminal Pin 7 DC output Non configurable Pin 7 can be used as a DC output The voltage on pin 7 is 9 15 V and the output can supply up to 50 mA Pin 7 can be used as power supply to a r...

Page 148: ...efer to the previous section I O pins and their functions on page 133 4 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 22 5 If you are using a ringer output select the incoming cal...

Page 149: ... the call types both incoming and outgoing that should activate the Mute function under MUTE OUTPUT 7 Click Apply Setting up Tracking The TracPhone system can be used for tracking purposes You can set up the terminal to report to a server at certain time intervals or after moving a specified distance To set up tracking do as follows ...

Page 150: ...Chapter 4 Using the web interface 138 Setting up the interfaces 1 Select SETTINGS Tracking ...

Page 151: ...server for example to change reporting intervals or start stop reporting 4 Select the APN to use for Tracking You have the following options Common The APN is taken from the Common APN defined under SETTINGS Common Refer to Setting the common interface settings on page 117 SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements Network ass...

Page 152: ...tance the vessel should be moved before sending a report Max one report per Enter the minimum time that should pass between two reports Example The distance is set to 1000 m and the time is set to 15 minutes The TracPhone system has moved 1000 m since last report but only 5 minutes have passed A report will not be sent until the 15 minutes have passed 8 Click Apply ...

Page 153: ...one or more of the following the IP address of the device you are using the MAC address of the device you are using the LAN port you connect to A connected IP device will automatically be assigned to the default network user group if it is not specified otherwise For specific purposes like video streaming a server on the network a fixed IP address on the connected device or changing the startup mo...

Page 154: ...resses Necessary steps when managing network users The steps necessary for managing network users include 1 Defining a network user group See Setting up the network user groups on page 143 The network user groups determine settings such as QoS Standard Streaming IP addressing Static Dynamic Internet access mode Router Mode Bridge Mode No Internet Access 2 Identifying a network device See Managing ...

Page 155: ... user groups and LAN ports Setting up the network user groups Overview A network user group in this context is a group of network users sharing the same Quality of Service profile and network parameters There are 11 configurable network user groups For the Default network user group certain settings are locked to make sure there is always one functional network user group available For example the...

Page 156: ...itions for network terms on page 154 To edit a network user group do as follows 1 Select SETTINGS LAN Network user groups When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Note For further explanation of the terms used below see Definitions for network terms on page 154 ...

Page 157: ...Chapter 4 Using the web interface Managing LAN network users 145 4444 Using the web interface 2 Click Edit next to the network user group you want to set up ...

Page 158: ...rnet connection is not required The external voice connection is still available this setting only affects communication over the Internet 6 Select Dynamic IP address This is the IP address used externally on the satellite network Refer to next step for Static IP 7 If you want to use a static IP address you must have the static IP address included in your airtime subscription and use that address ...

Page 159: ... assigned The APN is assigned from the network User defined Type in the APN APNs are provided from the Airtime Provider 10 If your APN uses a password type in the user name and password provided from the Airtime Provider 11 At Automatic activation select whether the profile selected in the next step should be activated automatically or manually Disabled means you can activate deactivate the profil...

Page 160: ... 13 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting The Context Identifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs 14 Click Apply Important If you have selected and started a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you s...

Page 161: ...network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices To view the list of network devices select SETTINGS LAN Network devices If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 All network devices that have been con...

Page 162: ...ress click Delete next to the device in the LOCKED IP ADDRESSES list Using the network classification table Overview The network classification table is used to define which network devices IP addresses and or LAN ports are associated with which network user groups Each entry in the table shows MAC address IP address LAN port and network user group When a network device is connected the terminal r...

Page 163: ...o edit an existing entry do as follows 1 Select SETTINGS LAN Network classification table If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 The network classification table shows which devices are associated with which LAN ports and network user groups An Asterisk is a wild card meaning that any value is accepted ...

Page 164: ... the page 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 143 5 Click Apply Note If you leave a field empty it is the same as a wild card and it will be shown as an Asterisk in the Network classification table Unless you are using a Static IP ...

Page 165: ...rity of an entry click the up or down arrow next to the entry Connections are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meaning that the connection will be using the settings of the network user group assigned to that entry The Default network user group is always last so it is only used if none of...

Page 166: ...ion belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission Header Compression enabled Recommended for low noise applications If you ...

Page 167: ...r password to define profiles and traffic flow filters NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is ...

Page 168: ... groups connected to the terminal To start or stop a data session do as follows 1 Select CONNECT When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 2 Click on the session you want to start or stop Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active ...

Page 169: ...user name and password Uploading software from your computer To upload software from your computer to the terminal do as follows 1 Download the new software as described in the next section or acquire the software from KVH Industries and save it on your computer 2 Open the web interface and do one of the following If the PIN has been accepted or a PIN is not required select SETTINGS Upload from th...

Page 170: ...ens 3 In the field UPLOAD SOFTWARE TO TERMINAL click Browse 4 Browse to the new software version and accept it 5 Click the Upload button Note that the upload procedure takes a couple of minutes Note When upload is done your terminal automatically restarts with the new software ...

Page 171: ... to the terminal do as follows 1 Make sure you have a connection to the Internet from your terminal 2 Open the web interface and select SETTINGS Upload from the left navigation pane 3 Click Check for updates Important The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software ...

Page 172: ...o obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software 4 Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal ...

Page 173: ...atellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows 1 Select SETTINGS Satellite selection from the left navigation pane 2 Select the satellite you prefer to use If you select Auto the default setting the TracPhone system automatically uses the most appropri...

Page 174: ...from the current satellite before registering on the new satellite Note If you have selected a satellite your TracPhone system will only try to establish a connection to the selected satellite This means that if the antenna is outside the coverage area for that satellite the TracPhone system will not be able to register with the BGAN network ...

Page 175: ...erface Selecting the language The default language of the web interface is English You can change the language to French German Russian Spanish Mandarin Chinese or Japanese To change the language do as follows 1 Select SETTINGS Language 2 Select a language from the list 3 Click Apply ...

Page 176: ...MINISTRATION from the left navigation pane 2 Enter the Administration user name and password The default user name is admin and the default password is 1234 If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the administrator password The old user name and password will ap...

Page 177: ...ease report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name admin and the default password 1234 5 Click Logon For informati...

Page 178: ...ng the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change At the next logon the new password is required ...

Page 179: ... OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To load a configuration from a file do as follows 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded i...

Page 180: ...ons To enter the call tariffs do as follows 1 From the left navigation pane select ADMINISTRATION Call Charges 2 Select the currency from the Currency drop down list Note KVH Industries does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different...

Page 181: ...ssion in the call log For further information see Viewing the lists of calls and data sessions on page 95 Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION page select Log Handling 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Cl...

Page 182: ...e data services you must start a new connection by clicking on the desired connection on the Dashboard To set data limits do as follows 4 From the left navigation pane in the ADMINISTRATION page select Data limits 5 Select the services to close automatically after a fixed amount of data or period of time For Standard data type in the number of mega bytes MB allowed For streaming classes select a p...

Page 183: ...onnection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a network user group is used for all traffic from that network user group See What are traffic flow filters in the next section For further information on profiles re...

Page 184: ...etwork user group When you set up a network user group you select the profiles to use for that network user group You select a Primary profile and optionally one or more Secondary profiles For further information on how to select the profiles see Managing LAN network users on page 141 ...

Page 185: ...ur profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription is automatically used To define a new profile do as follows 1 From the left navigation pane select ADMINISTRATION Profiles Note For TracPhone FB250 the maximum Streaming bit rate is 128 kbps ...

Page 186: ...Chapter 4 Using the web interface 174 Administration 2 Click Edit next to one of the user defined profiles 3 Fill in the name you want for your profile ...

Page 187: ...ta which is not delay sensitive such as E mail SMS download of databases and reception of measurement records 5 Type in the bit rates in kbps in the following fields Maximum bit rate ul kbps is the maximum upload bit rate allowed for this profile Maximum bit rate dl kbps is the maximum download bit rate allowed for this profile Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed f...

Page 188: ...Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are ac...

Page 189: ...reaming e g when you have a video conference What are traffic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the BGAN core network and the terminal to classify packets received from the external network into the proper profile you need a traffic flow filter A list of traffic flow filters consists of one to eight packet f...

Page 190: ...STRATION Traffic flow filters 2 Click the link New entry 3 Select a number in the Eval Prec Index drop down list The evaluation precedence index defines the order in which the traffic flow filters are applied to packets 0 is first then 1 2 etc 4 Select the Profile from the drop down list Note This field is mandatory Each filter must have a different Evaluation Precedence Index ...

Page 191: ...ed TCP is set to 6 and UDP is set to 17 The protocol number determines which protocol is used by the traffic flow filter Destination port range From and To Source port range From and To Note that you must fill in both From and To even if there is only one port Type of Service Type of Service mask Set this value to a number between 0 and 255 Type of Service TOS is an 8 bit field in a packet header ...

Page 192: ...ecedence index 0 checks for UDP packets protocol number 17 in the port range 2455 5000 When these packets are identified they are assigned a 64 kbps Streaming channel the Streaming 64 profile 2 The filter with evaluation precedence index 1 checks remaining packets for TCP packets protocol number 6 on port 524 These packets are routed to the standard IP connection the Standard profile 3 Remaining t...

Page 193: ...le the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under REQUIRE PIN select Enabled or Disabled If you select Disabled you can access and use the terminal without entering a PIN If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions 3 Click Apply The new PIN settings will take effect at next power on ...

Page 194: ...the SIM PIN To change the PIN used to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under CHANGE PIN type in the Old PIN 3 Type in the New PIN and retype it on the next line 4 Click Apply The new PIN settings will take effect at next power on ...

Page 195: ...access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes Study this screen thoroughly and decide to which areas of the system you want to give non administrator users access To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION User permissions ...

Page 196: ...the main IP handset handset with the number 0501 3 At ALLOW AT COMMANDS ON select yes to allow the use of AT commands on the LAN interface or no to block the use of AT commands on the LAN interface AT commands are low level commands used to control modems in this case the TracPhone terminal They are typically used during service and maintenance or when troubleshooting the terminal 4 Click Apply Th...

Page 197: ...face Remote management You can set up the terminal so that it can be controlled from a remote location either using the web interface or AT commands To set up the terminal for remote management do as follows 1 From the left navigation pane select ADMINISTRATION Remote management ...

Page 198: ...tivating the connection you can access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field For information on how to prepare the terminal for remote activation of a data connection see the next section For information on how to access the terminal see Accessing the terminal from a remote location on page 70 For information on how to set up a...

Page 199: ...firmation on the status of the connection whether it is activated successfully or the activation failed To set up the terminal for remote activation with SMS do as follows 1 From the left navigation pane select ADMINISTRATION Remote activation Note The terminal must be logged on to the satellite services to receive and accept an activation SMS If the SMS is considered too old or sent before the te...

Page 200: ... the password in the activation SMS 5 Enter at least one trusted mobile number from which the terminal accepts an activation SMS If no numbers are entered the feature is disabled automatically Use the wild card to accept a range of trusted numbers 6 Click Apply to save the new settings For information on how to send an activation SMS see Activating a data connection with an SMS on page 71 Mobile n...

Page 201: ...ng 2 Select Enabled if you want to enable Link monitoring 3 Select the Interval between each ping 4 Select the number of Retries before the terminal reboots 5 Type in the Primary and optionally the Secondary IP address This is the IP address of the server s to which the terminal will send ping commands 6 Click Apply Note Link monitoring is only performed on data connections with the Default networ...

Page 202: ...nd the same number of ping commands to the Secondary IP address if available If no response is received here either the terminal will reboot Restricted dialling In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book This feature can be enabled for each connected handset separately Each handset has its own ...

Page 203: ... other special characters are allowed A mask is the first part of a phone number and it covers all numbers that start with that first part See the example below 4 Select whether outgoing calls should be limited to the numbers in the terminal phone book Enabled or not Disabled 5 Check which local numbers are available in your system Then select for which local numbers you want to enable the restric...

Page 204: ...o enable Multi voice in your FleetBroadband system do as follows 1 From the left navigation pane select ADMINISTRATION Multi voice 2 To use the TracPhone terminal for Multi voice select Multi voice You can also use an external Multi voice PBX If so select Using external Multi voice PBX and select the interface used to connect the PBX to the Note You must have Multi voice in your airtime subscripti...

Page 205: ...s 4 Type in the VoIP APN used for Multi voice You find the Multi voice APN name in your subscription documentation 5 Click Apply Note You must have additional numbers in your subscription and enter the additional numbers under PHONE BOOK Mobile numbers Then you can use the setup page for your handset interface to assign the additional numbers to the handsets you want to be able to call directly Se...

Page 206: ...t the Help desk is the phone number for your Airtime Provider if it is available on the SIM card To access the Help desk select HELP DESK from the left navigation pane If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local di...

Page 207: ...lose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser To save the file select File Save As in your browser 2 Choose a location for the file and save it Note It normally takes about 1 minute sometimes longer to generate the report The report may open in your browser while being generat...

Page 208: ...of the web interface or select HELPDESK Event list from the left navigation pane The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 212 Event log The Event log shows the same information as the Event...

Page 209: ...nded status To see the Extended status page select HELPDESK Extended status To view updated information on the Extended status page click Refresh The Extended Status page shows the following information The antenna Product ID The status of the connection to the air interface IAI 2 This field should normally show Registered unless the system is still in the startup process Ongoing data sessions IP ...

Page 210: ...ap Site map The web interface also offers a site map page Use this page to get an overview of the submenus To access the site map select SITE MAP from the left navigation pane Click on items in the site map to go directly to the relevant location ...

Page 211: ...T commands for PPPoE Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either t...

Page 212: ...tware Viewing software version status To view the version of the embedded software in the terminal do as follows 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software using the web interface If you have an administrator user name and password you do not need to insert a SIM card nor to e...

Page 213: ...anual Also check that no connectors are damaged The system is set up to use one specific satellite but the system is outside coverage from that satellite Enter the web interface Select SETTINGS Satellite selection Select Auto and click Apply The system will now search for the satellite with the strongest signal and attempt to connect No transmission on the BGAN network is possible The Radio silenc...

Page 214: ...reas with high elevation The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to th...

Page 215: ...r airtime subscription are correctly typed into the web interface See Viewing and editing the mobile numbers on page 92 Another call is already active and you are not using a handset connected to the LAN interface Use a handset connected to the LAN interface or wait until no other call is active Not enough bandwidth If possible close down other voice and data connections and try again Problem Poss...

Page 216: ... to the terminal is selected in the web interface Access the web interface and select SETTINGS Phone Fax Then for each of the two ports select the call type for incoming calls FB250 If you are located in a low elevation area 20 3 1 kHz Audio is not supported Use Standard Voice instead of 3 1 kHz Audio when you are located in areas with 20 elevation Refer to Service limitations on page 15 A call is...

Page 217: ...ion manual Incoming phone calls The call type used for the call is not selected in the web interface Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS ISDN Then select the call type for incoming calls FB250 The ISDN service is not supported Use another service You may still use the ISDN interface on the terminal but...

Page 218: ...not be activated deactivate it from the external device The call types for the handset interfaces are not set up correctly Check the call types for your handset interfaces See Selecting the call type on page 45 If you have Multi voice see the following entry in this table Multi voice Voice call is not put through See the following entry in this table Multi voice Voice call is not put through Probl...

Page 219: ...nt is set up to use a static IP address and 1 the IP address is reserved for internal use in the terminal or 2 the terminal is set up to assign a dynamic IP address to the equipment Do one of the following 1 Change the IP address of the connected equipment to an IP address that is not reserved See List of reserved IP subnets on page 231 2 Set up the equipment to use a dynamic IP address or disable...

Page 220: ...ble output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices If you have Multi voice see the following entry in this table Multi voice Voice call is not put through See the following entry in this table Multi voice Voice call is not put through The administrator password does not work Someone...

Page 221: ...ndicators Event messages Event log Indicators event messages and logs are described in the following sections Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal a green Power indicator a green red orange Terminal indicator a green red orange Antenna indicator a green Message indicator and 3 LAN indicators for each LAN interface showing Activi...

Page 222: ...ange The terminal is closing down Off No power Behaviour Meaning Steady green Ready BGAN registration completed Flashing green Please wait process in progress BGAN registration ongoing Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the TracPhone system and you cannot solve it contact your distributor and return the unit for ...

Page 223: ...ase wait process in progress Slow flashing The antenna is starting up Rapid flashing Sky scan Orange Warning temporary malfunction User action is required Red Critical error Check the event log If the problem is in the TracPhone system and you cannot solve it contact your distributor and return the unit for repair Behaviour Meaning Flashing green A new SMS message has arrived Off No new messages o...

Page 224: ...erminal detects an event that requires your action it issues an event message Behaviour Meaning Flashing green The LAN port is active Behaviour Meaning Green Link speed is 100 Mbps Yellow Link speed is 10 Mbps Off The link is down Behaviour Meaning Green The terminal is supplying power to the LAN port Red The connected device requires more power than the terminal can supply to the LAN port Off The...

Page 225: ... IP Handset All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 196 List of events The following list explains most of the events that may show in the web interface of the terminal Note that the list is not complete Note Events with Info level are not included in this list Only events that can appear in the alarm list and caus...

Page 226: ...module error The Ethernet interface on the terminal cannot be used Contact your distributor 00300 to 00309 GPS module error The GPS module is out of function The terminal cannot obtain a valid GPS position Contact your distributor 00330 to 00339 ISDN failure The ISDN interface on the terminal cannot be used Contact your distributor 00340 to 00349 2 wire failure The Phone Fax interface of the termi...

Page 227: ...the terminal to be degraded or halted Move the terminal to a warmer location For information on ambient temperature limits see the installation manual 01020 to 01029 Too low temperature warning Low ambient temperature is causing the performance of the terminal to be degraded or halted The terminal will assume radio silence if the problem is in the ACM module of the antenna Move the terminal to a w...

Page 228: ... high temperature warning High ambient temperature is causing the performance of the system to be degraded or halted If the problem is in the terminal All PoE ports are shut down except port 1 and the bit rate for Standard data is reduced If the problem is in the antenna The bit rate is reduced Move the terminal to a cooler location For information on ambient temperature limits see the installatio...

Page 229: ...S calls only The SIM card is not accepted by the network Only emergency calls are allowed Enter the PIN and wait for network approval If the problem persists contact your Airtime Provider 01700 to 01709 Registration for voice failed The TracPhone system has not yet been allowed to register for voice services Circuit Switched If the problem persists contact your Airtime Provider 01800 to 01809 Regi...

Page 230: ...as turned ciphering off Do not transmit data that requires ciphering 02200 to 02209 Ethernet data session failed Ethernetdatasession could not be established See the call log for the cause of the error Refer to Viewing the lists of calls and data sessions on page 95 If the problem persists contact your distributor 02900 to 02909 Network failed authentication The TracPhone system does not accept th...

Page 231: ...rted to each other or shorted to ground 1 Check the wires to your phone or fax 2 Put the phone on hook 3 Check the wires 03600 to 03609 2 wire operational failure The Phone Fax interface fails to operate for one of the following reasons 1 Ground shorted 2 Power overload 3 Temperature overload 1 Check the wires 2 Wait until the event is cleared then try again 3 Wait until the event is cleared then ...

Page 232: ...ersists 08009 Power Hold up the terminal can no longer power the antenna The power supply to the terminal has dropped for too long The antenna does not have enough power to function Ensure a stable power supply to the terminal 0800A Reduce PoE the terminal reduces PoE with 30W The input voltage to the terminal is too low The terminal will lower PoE power from 60 W to 30 W Ensure a stable power sup...

Page 233: ...nnection to the GPS receiver Communication with the GPS receiver in the antenna is lost Contact your distributor if the warning persists 0801D Uploading firmware to antenna New firmware is being uploaded to the antenna The Event will be cleared when upload has finished Contact your distributor if the Event is not cleared within 5 minutes 0802C Firmware update still fails after several retries The ...

Page 234: ...led to enter normal operation Antenna failed to start up normally Reboot the terminal Contact your distributor if the problem persists 08032 Firmware image version lower than active antenna version The firmware in the antenna is newer than expected by the terminal Update the terminal software 08033 Firmware image doesn t support antenna hardware The antenna hardware version is not supported by the...

Page 235: ...ce and select SETTINGS Discrete I O Then uncheck the Enabled box for Radio silence 08040 Excessive writes to the flash memory Wrong APN name or username password for a profile which is set to auto activate Check that the APN name username and password are set up correctly for your profiles 08045 Antenna Startup temperature too low The temperature in the antenna is too low for the system to start u...

Page 236: ...wn due to high temperature The temperature in the terminal is too high All PoE ports except port 1 are shut down to reduce the temperature Move the terminal to a cooler location or avoid using PoE on port 2 4 08049 Data rate reduction due to high temperature The bit rate of the data channel is reduced because the temperature is too high Move the terminal to a cooler location 0804B Illegal combinat...

Page 237: ... satellite visible from your current position 0804D Antenna firmware image is missing in terminal The software is corrupt Upload new software to the terminal Refer to Uploading software on page 157 08054 Transmission aborted due to extreme temperature The system stops all transmission due to critically high temperature in the HPA or ACM module of the antenna or too low temperature in the ACM modul...

Page 238: ...lost contact with the satellite Wait until the system is registered on the network again 08079 Multi voice control connection error Not possible to establish connection to Multi voice server Check that Multi voice is included in your subscription Check that the Multi voice APN entered in the web interface under ADMINISTRATION Multi voice matches the Multi voice APN from your airtime subscription 0...

Page 239: ...is too low for the antenna to work properly Leave the antenna on and wait for it to warm up 0900D Antenna temperature too high The temperature is too high for the antenna to work properly Switch off the system and let the antenna cool 09010 Antenna Low RSSI level If this fault occurs the antenna is most likely unable to acquire a signal Ensure that the antenna is able to locate a satellite If not ...

Page 240: ...e and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The same events when active are also indicated in the Antenna and Terminal LEDs on the terminal LED panel The log includes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system Yo...

Page 241: ...Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device ...

Page 242: ...nged and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange The terminal restores factory settings and reboots the s...

Page 243: ...terminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 168 2 0 192 168 17 0 192 168 3 0 192 168 18 0 192 168 4 0 192 168 19 0 192 168 5 0 192 168 20 0 192 168 6 0 192 168 21 0 192 168 7 0 192 168 22 0 192 168 8 0 192 168 23 0 192 168 9 0 192 168 24 0 192 ...

Page 244: ...T CGEQREQ AT CGEQMIN AT CGTFT AT CGDSCONT Functions of the supported AT commands AT CGDCONT Usage AT CGDCONT is used to specify the Context parameters such as which APN the context must use This can be used to specify a specific APN different from the one on the SIM card Syntax AT CGDCONT cid protocol APN cid is the Context Identifier 1 11 Protocol is the transport protocol IP or PPP APN is the Ac...

Page 245: ...16 32 64 128 256 Guaranteed bitrate UL is the guaranteed bit rate up link 0 8 16 32 64 128 256 Guaranteed bitrate DL is the guaranteed bit rate down link 0 8 16 32 64 128 256 Example AT CGEQREQ 1 1 64 64 64 64 AT CGEQMIN Usage AT CGEQMIN is the requested minimum acceptable Quality of Service QoS If the requested Quality of Service can not be offered by the Core Network the data connection will not...

Page 246: ...text Syntax AT CGTFT cid packet filter identifier evaluation precedence index source address and subnet mask protocol number destination port range source port range cid is the Context Identifier 1 11 packet filter identifier is the packet filter identifier 1 8 evaluation precedence index This filter s Evaluation Precedence Index 0 255 source addr subnet is 0 0 0 0 0 0 0 0 255 255 255 255 255 255 ...

Page 247: ...e shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 256K Context where all UDP traffic goes through the Streaming 256K Data connection and all other traffic goes through the Standard Data connection AT CGDCONT 1 ip bgan inmarsat com Specifies the APN AT CGEQREQ 1 3 Sets cid 1 Standard data AT CGTFT 11 1 0 17 Sets UDP TFT filter for cid 11 AT...

Page 248: ...ndix A AAAA Conformity Conformity A TracPhone FB500 CE R TTE The TracPhone FB500 is CE certified R TTE directive as stated in the Declaration of Conformity with R TTE Directive enclosed in copy on the next page ...

Page 249: ......

Page 250: ...hone FB500 19 Rack 239 AAAA Conformity TracPhone FB500 19 Rack CE R TTE The TracPhone FB500 19 Rack is CE certified R TTE directive as stated in the Declaration of Conformity with R TTE Directive enclosed in copy on the next page ...

Page 251: ......

Page 252: ...nformity TracPhone FB250 241 AAAA Conformity TracPhone FB250 CE R TTE The TracPhone FB250 is CE certified R TTE directive as stated in Declaration of Conformity with R TTE Directive enclosed in copy on the next page ...

Page 253: ......

Page 254: ...cPhone FB250 19 Rack 243 AAAA Conformity TracPhone FB250 19 Rack CE R TTE The TracPhone FB250 19 Rack is CE certified R TTE directive as stated in Declaration of Conformity with R TTE Directive enclosed in copy on the next page ...

Page 255: ......

Page 256: ...ignifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context Identifier CM Continuous Monitoring CS Circuit Switched Circuit switched networks require dedicated point to point connections during calls D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic I...

Page 257: ...ixed position relative to a point on the surface of the earth GPS Global Positioning System I I O Input Output IAI 2 Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new bearer types which give a wide range of data rates from 16 kbps up to 492 kbps By utilizing different modulation schemes variable coding rate and power adjustment it is possible to change...

Page 258: ... MSN Multiple Subscriber Numbering In most pieces of ISDN equipment you can program multiple subscriber numbers The number programmed into the equipment should be the dial in number that you wish that piece of equipment to answer N NAT Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses...

Page 259: ... point to point connection between them and then securely transport data packets over the connection PS Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PUK PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Q QoS ...

Page 260: ...An application layer control signalling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony SMS Short Messaging Service Streaming A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection T T...

Page 261: ...y track UT1 which is mean solar time at the Royal Observatory Greenwich V VoIP Voice over IP The routing of voice conversations over the Internet or through an IP based network VPN Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can a...

Page 262: ...igned numbers 64 Audio echo canceller ISDN 116 audio quality 45 automatic shut down connection 170 B barring calls 121 BGAN connecting to 31 coverage 11 services 13 system overview 12 Bridge mode 146 browser settings for web interface 79 C call limiting 190 call log 94 call type 45 setting for IP handsets 130 setting for ISDN 115 setting for Phone Fax interface 112 calls barring 121 closed user gr...

Page 263: ...data limits setting 170 data sessions viewing ongoing 87 Declaration of Conformity 238 240 242 default IP address 80 network setup 67 dialling prefixes 54 dialling restrictions 190 document number installation manual viii IP handset manual viii E echo canceller ISDN 116 Ethernet interface setting up 105 events in LED panel 213 list of active 196 exporting configuration 167 extended status 197 exte...

Page 264: ...bers 53 manual viii power supply 24 setting call type 130 setting up 127 starting up 25 IP Handsets assigning additional numbers 130 IP subnet reserved 231 ISDN interface assigning additional numbers 114 Audio echo canceller 116 local numbers 53 setting up 114 L LAN connecting a computer 26 managing network users 141 setting up interface 105 L Band interface enabling or disabling 105 LED functions...

Page 265: ...ding or deleting messages 98 P phone local call 52 making calls 48 phone book 88 adding number 91 deleting all entries 91 deleting an entry 91 limited numbers 190 modifying an entry 91 Phone interface assigning additional numbers 112 phone numbers for terminal 92 Phone Fax interface local numbers 53 setting call type 112 PIN administration PIN 164 changing 182 enabling or disabling 181 entering 28...

Page 266: ...serial number 85 antenna 104 services limitations 15 Multi voice 14 supplementary 114 supported by BGAN 13 services and interfaces combinations 16 Short dial 48 show number 123 SIM lock 15 site map of web interface 198 SMS activation 188 SMS in web interface forwarding 101 opening 101 receiving 100 replying to 101 sending 100 SMS service number 103 software uploading 157 viewing version 85 Standar...

Page 267: ...177 transferring a call 57 troubleshooting guide 201 trusted mobile number 188 typography used in this manual ix U uploading software 157 usage counter 87 94 clearing 169 170 user interfaces 39 V version of software 85 voice mail number viewing 103 voice quality 45 setting for IP handsets 130 setting for ISDN 115 setting for Phone Fax interface 112 W waiting calls 55 122 web interface accessing 78...

Page 268: ...a kvh com KVH Industries Inc World Headquarters Middletown RI U S A Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com www kvh com This file was created because the white footer file created in Illustrator would not print from inDesign for some unknown reason which may have ...

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