Getting Help from KVAL
KVAL 990-H Service Manual
1-16
• What is the extent of the failure/reason for return? What are the relevant error mes-
sages or error codes?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
• How was the product configured (in detail)?
• Which, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system environment (temperature, spacing, contaminants, etc.)?
3.
Call Kval customer support for a Return Material Authorization (RMA). When you
call:
• Have the packing slip or invoice numbers available.
• Have the documented reason for return available.
4.
Send the merchandise back to Kval.
• Make sure the item(s) you are returning are securely packaged and well protected
from shipping damage
• Include the packing slip or invoice numbers.
• Include the documented reason for return.
• Include the RMA number with the parts package.
Summary of Contents for 990-H
Page 4: ...KVAL 990 H Service Manual ...
Page 29: ...Safety Sign Off Sheet 1 21 KVAL 990 H Service Manual ...
Page 38: ...Network System Overview 2 9 KVAL 990 H Service Manual ...
Page 55: ...Notes ...
Page 72: ...Collet Torque Values 3 33 KVAL 990 H Service Manual ...
Page 97: ...Troubleshooting with the Status Light Panel 4 25 KVAL 990 H Service Manual ...
Page 100: ...Notes ...
Page 101: ...Notes ...
Page 102: ...Notes ...
Page 103: ...Notes ...