Korenix JetWave 2111 Series User Manual Download Page 90

Page: 90 / 99

JetWave 2111/2411 Series User Manual

Page 123

Chapter 6

Troubleshooting

Summary of Contents for JetWave 2111 Series

Page 1: ...JetWave 2111 2411 Series Wireless LTE Gateway User Manual V1 0 Mar 18 2019...

Page 2: ...build the infrastructure centered on it It includes procedures to assist you in avoiding unforeseen problems Conventions For your attention on important parts special characters and patterns are used...

Page 3: ...dio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate...

Page 4: ...s you shall beep a distance of at least 100cm between you and the antenna of the installed equipment This transmitter must not be co located or operating in conjunction with any other antenna or trans...

Page 5: ...nstallation Required 10 2 2 Power Installation 11 2 3 I O Configuration 12 2 4 LED Indicator 17 2 5 Using the External Antenna 18 Chapter 3 Prepare for Management 19 3 1 Basic Factory Default Settings...

Page 6: ...Tools 63 4 9 Main Entry 69 Chapter 5 Configuration SNMP CLI View Utility 71 5 1 SNMP 72 5 2 Command Line Interface CLI 113 5 3 Korenix View Utility 120 Chapter 6 Troubleshooting 123 6 1 General Questi...

Page 7: ...JetWave 2111 2411 Series User Manual Chapter 1 Introduction...

Page 8: ...d to Korenix JetWave 2111 2411 LTE IP Gateway The 2 product series equips with the same LTE technology the same hardware software platform and the same installation consideration for indoor or outdoor...

Page 9: ...JetWave 2111 2411 Series User Manual 1 2 JetWave 2111 2411 Series Appearance Figure JetWave 2111 Appearance Figure JetWave 2411 Appearance 2411...

Page 10: ...1 B3 B5 B7 B8 B20 TDD LTE B38 B40 B41 WCDA B1 B5 B8 JetWave2411 AU Cat 4 150M DL 50M UL 1 x FE 1 3 in 1 1DI 1DO FDD LTE B1 B2 B3 B4 B5 B7 B8 B28 TDD LTE B40 WCDMA B1 B2 B5 B8 Industrial Slim Size Cell...

Page 11: ...odule depends on the model you purchase Default Antenna 2 Din Rail Mounting Kit 6 pin Power DI DO connector Quick Installation Guide Note Please download the Utility User Manual from Korenix Web Site...

Page 12: ...JetWave 2111 2411 Series User Manual Chapter 2 Hardware Installation...

Page 13: ...tWave 2111 2411 Series 2 1 Professional Installation Required 1 Please seek assistance from a professional installer for field installation or professional IT Engineer for indoor installation 2 The Je...

Page 14: ...wire connections 2 Insert the positive and negative wires into the V and V contact on the terminal block connector Tighten the wire clamp screws to prevent DC wires from being loosened The range of t...

Page 15: ...ilable Cable Type 10Base T 2 pair UTP STP Cat 3 4 5 cable 100m 100 Base TX 2 4 pair UTP STP Cat 5 cable 100m Wiring STP Cable STP Shielded Twisted Pair cable is preferred The device is an EN50121 4 ce...

Page 16: ...t There is one RJ45 type serial port for serial communication on JetWave 2111 2411 S1 The serialport is designed for Serial over Cellular communication The port supports RS232 422 485 3 in 1 and up to...

Page 17: ...ule socket to store the LTE SIM card Loosen the screw and then you can plug in the SIM card The supported SIM card is Nano SIM Note While you prepare to plug in the SIM card please remember to power o...

Page 18: ...embedded software UI allows you to read and set the value to the connected device The power input voltage of logic low is DC 0 10V Logic high is DC 11 30V Wiring digital input is exactly the same as w...

Page 19: ...stem will not be damaged by noise or any electrical shock we suggest you to make exact connection with the Earth Ground There is one earth ground screw on the bottom side of the device Loosen the eart...

Page 20: ...al Output Status Red ON The Relay is ON It may indicate the alarm of specific events 1 Ethernet Port 1 Status Green ON Eth 1 is Link Up Green Blinking Eth 1 is Activating DI Digital Intput Status Red...

Page 21: ...verage Antenna Socket of the Gateway LTE2 SMA connector LTE antenna GPS SMA connector GPS antenna not included in the package please purchase if needed LTE1 SMA connector LTE antenna Lightning Arresto...

Page 22: ...JetWave 2111 2411 Series User Manual Page 19 Chapter 3 Prepare for Management...

Page 23: ...3 1 Basic Factory Default Settings We ll elaborate the JetWave 2111 2411 Series basic factory default settings You can re acquire these parameters by default This info is easier for you to find the d...

Page 24: ...Manual Page 21 SNMP Get Community Public Set Community Private Trap Destination 0 0 0 0 Trap Community Public Korenix View Utility Device Search IP Assign Basic Tool Wireless Panel Diagnostic CLI Baud...

Page 25: ...puter with a static IP address of 192 168 10 x X cannot be 0 1 nor 255 A Web browser on PC for configuration such as Microsoft Internet Explorer 6 0 or above Google Chrome or Firefox Note If you want...

Page 26: ...there are something you can do for troubleshooting 1 Please disable the firewall setting of your browser The firewall setting may block the connection from your PC to the device The firewall may stop...

Page 27: ...ham putty download html The copyright of PuTTY is belonged to Putty We don t have any contract with them Please follow the shareware policy of their company 1 Open SSH Client PuTTY In the Session conf...

Page 28: ...Korenix Web Support page The PC with Korenix View Utility can discover the Gateway cross the IP subnet But if you want to do further configuration the PC must be located in the same subnet with your...

Page 29: ...JetWave 2111 2411 Series User Manual Page 26 Chapter 4 Web GUI Configuration...

Page 30: ...DHCP Client List The information allows you to see the information of the device 4 1 1 Information This page shows the current status and some basic setting of the device System Information The Model...

Page 31: ...enter new value press Set Interval to activate Set Interval Set new Interval time after enter new poll interval time Stop Stop polling the associated clients 4 1 3 Bridge Table This table shows bridg...

Page 32: ...ss Refresh Refresh the table 4 1 5 DHCP Client List This table shows the assigned IP address MAC address and expire timer of the connected DHCP client device IP Address The assigned IP address of the...

Page 33: ...figuration pages for the system settings These setups are introduced in below pages 4 2 1 Basic Settings Use this page to configure the basic parameters of the device Device Name User could give a nam...

Page 34: ...s field allows you to set the device s WAN IP address manually Subnet Mask This is the subnet mask address for your WAN interface Set the IP subnet mask manually Default Gateway Set the default gatewa...

Page 35: ...u to assign up to one Class C 255 IP Addresses Since the maximum connection session is 64 configuring 64 IP addresses is enough for the need You can also configure the Subnet Mask DHCP Gateway WIS Pri...

Page 36: ...or get the time from you PC Click Get PC time the current time will be updated according to your PC s time Time Zone Select Select the time zone of your country from the dropdown list NTP You can sele...

Page 37: ...e selected events to Relay Output While the event is activated the Relay output is changed to Open status the DO LED will turn on to alarm the administrators technician Link Failure You can bind the E...

Page 38: ...for remote connection This page allows you to configure the Serial interface s parameters Basic Settings This page allows you configure basic settings of the Serial port Serial port Settings You can s...

Page 39: ...til hit the Delimiter or the Flush time timeout Press Apply to activate the settings 4 2 6 Traffic Shaping Use this page to specify the incoming and outgoing traffic limit Enable Traffic Shaping Selec...

Page 40: ...al network to internet through the Gateway Use of such filters can be helpful in securing or restricting your local network Select Enable Source IP Filtering type the Local IP Address and Comment note...

Page 41: ...ct certain ports of data packets from your local network to Internet through the Gateway Use of such filters can be helpful in securing or restricting your local network Select Enable Source Port Filt...

Page 42: ...new entry shown in the below table 4 2 8 Inbound Firewall Inbound Filtering Inbound Filtering is used to restrict any access from Internet to the LAN Only the applied entries in Exception list can ac...

Page 43: ...into another The simple type of NAT provides one to one translation of IP address It can be used to interconnect two IP networks normally one network is for Local Area Network and the other network is...

Page 44: ...UDP or Both TCP UDP protocol type Port Range Configure the port range of the LAN the traffic from the public port will be redirected to these port Comment Add information of the entry Press Apply to a...

Page 45: ...Enable DMZ and assign the IP address of the DMZ Host IP Address This is the DMZ computer s IP address If you configure the DMZ function for your office network please make sure this is agreed by the I...

Page 46: ...The name of the ISP APN The APN Access Point Name name provided by your ISP Note that some of the ISP asks specific APN name you have to configure in Basic Settings first please refer to the instructi...

Page 47: ...PIN Locked The SIM card is locked due to PIN error It may be caused by error typing PIN password many times Please check with your ISP to resolve the issue SIM is deactivated The SIM card may have som...

Page 48: ...ateway to the ISP cellular network without configuring LTE setting However in some countries before the LTE gateway can access the ISP s cellular data network you may need to enter the APN settings Us...

Page 49: ...le 4G Cellular Interface You can disable the LTE interface manually APN Every ISP has a specific APN Access Point Name assigned to its cellular network The system can read this name from the SIM card...

Page 50: ...e While you need to remotely control the gateway you may need additional information generated from the remote LTE client device The Auto IP Report in JetWave 2111 2114 can meet your need while you ne...

Page 51: ...JetWave 2111 2411 Series User Manual Page 48 After correctly enter the PID number you can start the LTE connection or change the new PIN settings...

Page 52: ...1 Basic Setting Use this page to disable or enable GPS feature Disable GPS check to disable GPS and uncheck to enable GPS Press apply button when setup is done to apply configurations The results can...

Page 53: ...bout dozens of seconds MAP When positioning finished the coordinates will be displayed Press Map button and browser will be launched and link to google MAP using the coordinates reported 4 6 VPN The V...

Page 54: ...escribed as above Tx bytes the amount of traffic transmitted in bytes from itself to another side Number of packet also displayed Rx bytes the amount of traffic received in bytes from itself to anothe...

Page 55: ...e that the file names of these keys are pre defined and can t be changed Go to management certificate file Web configuration page to upload these keys Import keys one by one in the page Old certificat...

Page 56: ...dress of VPN server if necessary Port Input the port number that your VPN service used Note you may need check your VPN server also has properly port setting Tunnel Protocol You can choose use TCP or...

Page 57: ...t also need more CPU effort default value is Disable Keepalive Select enable or disable keepalive function this function is use to detect the status of connection default value is Enable Ping Interval...

Page 58: ...IPsec connection in bottom half of the page Interfaces for IPsec to Use select the interface that can be interworking with VPN server possible options are WAN LAN Cellular Authentication method selec...

Page 59: ...corresponds to left in IPsec point to point connection The left and right IP settings should be the same in both IPSec endpoints Enter interface IP address of right endpoint that can directly connect...

Page 60: ...lient associated to the AP event Authentication Fail The client failure of authentication event Config Changed The configuration of the Gateway is changed event SNMP Settings Protocol Version Select t...

Page 61: ...o send the SNMP traps to Trap Community Specify the community name password sent with each trap to the manager By default it is set to public and allows all requests Note For security concern it is re...

Page 62: ...orize first you can also set up the username and password in this page SMTP Server IP The IP address of the SMTP Server Email Account The sender s Email Account Authentication Protocol If SMTP server...

Page 63: ...lso provide the release notes for the update as well From technical viewpoint we suggest you use the latest firmware before installing the Gateway to the customer site Note that the system will be aut...

Page 64: ...owse the target folder and select existed configuration file The Gateway can then download this file back to the flash This Browse mode is only provided by Web UI For CLI please type specific path of...

Page 65: ...te the file by 3rd tool web site or get from the IT administrator Following is the security setting under WPA with Radius Authentication mode the Eap type is TLS You can see the User Certificate file...

Page 66: ...ow the system log Select Enable Remote Syslog Server type the IP Address and Port number of your syslog server The default port number is 514 Press Apply to activate the setting In the lower screen it...

Page 67: ...de this page provides tool to scan the wireless network You can monitor current existed wireless network connect to the SSID with better signal strength etc Interface Select the interface number Scan...

Page 68: ...e target IP address of the Ping Watchdog Please notice that this IP address MUST be a correct and existed IP address otherwise the ping watchdog will reboot your system after couple time Ping Interval...

Page 69: ...ta rate test packet from the interface you select Remote MAC The MAC Address of the target Gateway you want to check You must confirm your AP already connects to the remote AP first You can find remot...

Page 70: ...find out the best direction according to the result Type the Remote MAC Address format xx xx xx xx xx xx in this page and press to start the antenna alignment Press Stop after you find the correct ta...

Page 71: ...8 4 8 6 Ping This is a simple Ping tool for you to check the status of remote station Type the target IP address in the Destination _ field then press Ping The system will ping the remote station 4 ti...

Page 72: ...s Save to Flash to save the configuration to flash 4 9 2 Logout After finished configuring and leave please remember to Logout the system Without Logout the system the login session will not timeout f...

Page 73: ...JetWave 2111 2411 Series User Manual Page 70...

Page 74: ...JetWave 2111 2411 Series User Manual Page 71 Chapter 5 Configuration SNMP CLI View Utility...

Page 75: ...and V3 Typical SNMP Architecture An SNMP managed network consists of two main components Agent of the Managed Device and Manager Network Management System NMS Agent of the Managed Device An agent is a...

Page 76: ...B Before you want to manage the JetWave 2111 2411 series Gateway through SNMP please go to download the MIB files from Korenix web site and compile all of them to the NMS The Gateway supports function...

Page 77: ...JetWave 2111 2411 Series User Manual Page 110 5 1 3 MIB Tree in NMS The below figure shows the MIB tree after compiled in the NMS...

Page 78: ...JetWave 2111 2411 Series User Manual Page 111 Example wlanSetting wlanSettingEntry...

Page 79: ...can read the value or set a new value according to the value list This is thesame as web GUI and CLI Select the OID and press the Right key of the mouse You can see the tool set to read or write new...

Page 80: ...n admin it is the same as Web GUI Once you modified it from other configuration interface please type the new name password to login There are some different command sets Each command sets has its own...

Page 81: ...2111 2411 Series User Manual Page 114 5 2 1 SHOW Command Set Type Show Tab to see all the show command sets The following command lines are available Type Show wlan Tab to see all the show wlan comman...

Page 82: ...Integration disabled wlan channelMode 20 MHz wlan channelOffset None wlan extension No Protection wlan A MPDU Enabled wlan A MSDU Disabled wlan shortGI Disabled wlan RIFS Enabled wlan RTS 2347 wlan fr...

Page 83: ...an radio Enabled This is the result Please check the List command set to know the usage of all commands 5 2 2 Set Command Set Type Set Tab to see all the write command sets The following command lines...

Page 84: ...abled remote snmp Enabled korenixffffff SNMP Setting The SNMP command lines and how to set SNMP version community name trap server korenixffffff set snmp Tab getCommunity port setCommunity trapcommuni...

Page 85: ...enable telnet X X snmp enable snmp X X ssh enable ssh X X forcehttps force https X X snmptrap enable snmp trap X X email alter enable email alert X X event warning event warning X X association wlan a...

Page 86: ...sets The following command lines are available korenixffffff del log list remote wlan wlan2 The log list can be delete through CLI korenixffffff del log list The configured smtp email addresses can be...

Page 87: ...remains the All Interfaces Step 3 Click Discovery and then the Nodes and its IP address can be found and listed in Node list Figure The main screen of the Korenix View Utility Figure The Device Disco...

Page 88: ...e configuration file by Configuration File Backup Restore A popup screen will ask you select target configuration target folder you d like to backup or restore f Click Open Web GUI to access the web m...

Page 89: ...guration Click Refresh to load the current configuration of the selected Gateway 5 3 4 Basic Setting The Basic Setting panel allows you Disable WLAN Interface configure the Operating Mode SSID Broadca...

Page 90: ...JetWave 2111 2411 Series User Manual Page 123 Chapter 6 Troubleshooting...

Page 91: ...lt settings by click the Reset button above 7 seconds By press Reset button you will reset the IP address to default IP 192 168 10 1 Or you can reset the unit to default setting in Web GUI You can res...

Page 92: ...wireless connection performance is not good how to improve it Once the signal strength RSSI is always under 65dbm in long distance transmission it is suggest you to change antenna s direction or repl...

Page 93: ...how to resolve it Make sure the SIM card is not damaged and you insert the SIM card before power on the device Note If the device supports LTE redundant you MUST insert two SIM before power on the dev...

Page 94: ...II Character Hex Equivalent ASCII Character Hex Equivalent ASCII Character Hex Equivalent ASCII Character Hex Equivalent 21 9 39 Q 51 i 69 22 3A R 52 j 6A 23 3B S 53 k 6B 24 3C T 54 l 6C 25 3D U 55 m...

Page 95: ...ciated device Different suppliers may use different way to display the signal strength In korenix JetWave 2111 2411 series the RSSI Signal Strength Noise Floor 95 defined by chipset provider The RSSI...

Page 96: ...ence Cisco has the most granular dBm lookup table RSSI_Max 100 Range from 10 113dBm Convert to RSSI in the following table The RSSI is on the left and the corresponding dBm value a negative number is...

Page 97: ...ar 18 2019 starts to support JetWave 2111 2411 Series This appendix shows the JetWave 2111 2411 login page Information and Main GUI The JetWave 3420 Login Page The JetWave 3420 Main Entries The 4G set...

Page 98: ...JetWave 2111 2411 Series User Manual Page 132...

Page 99: ...JetWave 2111 2411 Series User Manual Page 133 Revision History Version Description Date Editor V1 0 1st release for JetWave2111 2411 1 0 March 2019 Andrew Chen...

Search results

Summary of Contents for JetWave 2111 Series

Reviews:

Related manuals for JetWave 2111 Series

Brands by name

Popular brands

Korenix JetWave 2111 Series, User Manual

Search results

Summary of Contents for JetWave 2111 Series

Reviews:

Related manuals for JetWave 2111 Series

Brands by name

Popular brands