KonzeSys KZ-NP6000, User Manual

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KZ-NP6000 User Manual
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7.7. The audio of the recorded video is broken and sonic boom

Examine the volume in “Audio Input” section has been changed. If the volume is too
loud, then the sound of the video will be broken or sonic boom. If so, please adjust
the volume to the softest. Normally, 50% volume will be fine.

If the volume has not been changed, then please check if the audio input connection is
well connected and the volume of mixer is too loud or not. If there is no problems
with such settings and connections, the system might be out of order and please
contact your provider to fix it.
7.8. The recorded videos cannot be played when copied to USB drive or moved to extended
HDD

The USB drive or extended HDD cannot be pulled out. It should be unloaded in Disk
Management section, or, the videos cannot be played normally.

Examine the media player is supported H.264 encoding and decoding. (Media Player
supported H.264 -- VLC, STORM, and so on).
7.9. There is no response after pressing START RECODING or “Quick Start” button

Examine the connection of Central Control system and KZ-NP6000 is well connected.

Examine the settings of the serial ports and the commend codes are correct.

Make sure “Intelligent Mode settings” are active in “Recording / Quick Start”
7.10. Live Streams are blurred or not smooth

Please examine the sub-stream is selected or not in “Recording / Stream / Movie Mode.
If sub-stream is selected, users can adjust the Bit Rate of the sub-stream to bigger a
Bit Rate if the bandwidth is good condition. If the major stream is selected, then, it
might be the bandwidth quality is bad. Please consult your IT department to adjust
the bandwidth or adjust the Bit Rate of the major stream to an appropriate one.