KonzeSys KZ-NP6000, User Manual

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KZ-NP6000 User Manual
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7. FAQ
7.1. Could not control the PTZ camera

Please make sure the connections of control cable and KZ-NP6000 is correct.

Make sure “Enable PTZ” is checked in “Channel Setting” unit.

Make sure the protocol, transmission rate, and IP address are identical with the PTZ
camera
7.2. VGA input (Lecturer’s Computer / Laptop) is blank

Please examine the VGA cable is correctly and well connected to the computer and
KZ-NP6000

Please change the resolution of computer into 1024*768 and see if there is a image
shown up. Then, please adjust the resolution to an appropriate resolution.
7.3. There are black labels or the image is not in full screen

Make sure “Full Screen” is selected in “Display Style” in “Channel Settings”

Make sure the resolution ratio of the computer is 16:9
7.4. When in “Auto Director” mode, the VGA input cannot be switch automatically

Please check whether DHCP in System Configurations / Network Configuration / NET2 is
enabled or not. If DHCP is enabled, the IP address will be changed randomly, which
will cause such a situation. So, please set up the IP addresses of KZ-NP6000 and the
computer to be in the same network.

Please make sure the auto switch software is well running or not. There will be a icon
in the work bar of the computer. Then make sure the IP address is identical with
that in KZ-NP6000.
7.5. Screens of Lecturer or Student are blank

Examine the SDI cables are well connected and the cameras are powered.

Modify the input resolutions to 1080P25 or 1080P30
。
7.6. PGM image cannot be switched when in “Auto Director” mode

Make sure the commends have been well transmitted. If so, there will be a red light
on at the right side of the buttons.

If there is no red lights on, then, please check the control cables are well connected.

Make sure the settings and configurations equipment are identical.