KONTRONIK DreamSpeed 1310 Technical Manual Download

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1U Open Platform – Technical Reference Manual

2-2

2.1.1 Front Panel

DreamSpeed

Power On and HDD activity LED

Reset switch

Fan/Filter assemblies / Air intake

SVGA connector

Bezel

USB ports

Ethernet connectors

2.1.2 Rear Panel

DreamSpeed

Rear panel fans

Power On/Off switch

Docking slots

Main AC power inlet

Ground stud

Power supply fan

DB-9 cutout

Captive-panel fasteners

Summary of Contents for DreamSpeed 1310

Page 1: ...310 Versatile 1U Platform for New Network Architects Technical Rererence Manual Version 1 0 Aug 2002 The latest releases of the Technical Reference Manuals are available at ftp ftp kontron ca support Product_Manuals Ref M1310_TECH ...

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Page 3: ...nformation or refer to products protected by the copyrights or patents of others and does not convey any license under the patent rights of Kontron nor the rights of others NOTE DreamSpeed is a trade mark name Some specifications technical information and certifications described in the present manual may be referred to and under the T9203 model number Printed in Canada Copyright 2002 by Kontron I...

Page 4: ... In terms of classification of information T Excellent T Satisfactory T Fair T Poor Comments _____________________________________________________________________________ _______________________________________________________________________________________ 5 Is there any missing information T Yes T No If yes what information is missing __________________________________________________________ _...

Page 5: ...ADDITIONAL COMMENTS ...

Page 6: ...ype ou d un type équivalent recommandé par le fabriquant Mettre au rebut les batteries usagées conformément aux instructions du fabriquant ACHTUNG Explosions gefahr bei falschem batteriewechsel Verwenden sie nur die empfohlenen batterietypen des herstellers Entsorgen sie die verbrauchten batterien laut gebrauchs anweisung des herstellers ATENCION Hay un peligro de explosion si la pila no ha si bie...

Page 7: ... ESD can be identified by the illustrated sticker This applies especially to ISA PCI cards When handling assemblies with ESD warnings the following instructions must be observed 1 You must discharge static electricity e g by touching an earthen object before working with assemblies 2 Devices and tools used must be free from static charges 3 Pull out the main plug before connecting or disconnecting...

Page 8: ...ount of air flow required for safe operation of the equipment is not compromised 3 Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading 4 Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on ov...

Page 9: ...n is no longer possible if the system has visible damage or no longer operates In these cases the system must be shut down and secured against unintentional operation 16 If extensions are made to the system legal stipulations and system specifications must be observed 17 Assembly extensions new settings alterations or repairs may only be carried out by qualified people 18 Adjustment maintenance or...

Page 10: ...ccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipm...

Page 11: ...NEL 2 2 2 2 MECHANICAL SPECIFICATIONS 2 3 2 3 ENVIRONMENTAL SPECIFICATIONS 2 4 2 4 ELECTRICAL SPECIFICATIONS 2 4 2 5 REGULATION SPECIFICATIONS 2 4 3 FEATURES 3 1 3 1 SBC 3 2 3 1 1 PCI 949 SBC TECHNICAL SPECIFICATIONS 3 3 3 1 2 PCI 949 CONNECTORS AND HEADERS 3 8 3 1 3 SBC BOARD JUMPERS 3 17 3 2 BACKPLANE 3 19 3 3 PERIPHERAL BOARDS 3 25 3 4 POWER REQUIREMENTS 3 26 3 5 POWER SUPPLY 3 27 ...

Page 12: ...RD 4 3 4 4 SYSTEM SOFTWARE UPGRADE PROCEDURE 4 6 4 4 1 SINGLE SYSTEM SOFTWARE UPDATE 4 6 4 5 POWER SUPPLY 4 6 4 6 DRIVE BAY 4 8 4 7 FAN FILTER ASSEMBLY 4 10 4 8 RACKMOUNT BENCHTOP OPTIONS 4 11 4 9 POWER CORD CONNECTION 4 13 5 MAINTENANCE 5 1 5 1 MAINTENANCE AND PREVENTION 5 1 5 2 FAN FILTER CLEANING 5 1 5 3 GROUND STUD 5 2 5 4 REPLACEMENT PARTS 5 2 6 GETTING HELP 6 1 6 1 LIMITED WARRANTY 6 2 6 2 R...

Page 13: ...1 PRODUCT OVERVIEW 1 INTRODUCTION 2 PCI 949 SBC DESCRIPTION 1 PART ...

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Page 15: ... imaginable Internet infrastructure application from firewalls and VPNs to load balancing and Web and Application servers At the heart of DreamSpeed is an ultra high performance SBC the PCI 990 It is designed to accommodate the endless demands for a high performance engine in platforms used in the embedded datacom telecom market An ideal SBC for high performance Internet security and data center s...

Page 16: ...I 949 Intel Pentium III processors at 850MHz and Celeron processor at 733MHz Up to 1GB of SDRAM on 4 DIMM sockets 2GB SDRAM with optional Intel 440BX AGPset Two 10 100Base TX Ethernet support Ultra 2 SCSI LVD SE 80MB s Option for AGP video with 2MB SDRAM 64 bit ...

Page 17: ...2 DESCRIPTION 1 DREAMSPEED 1U OPEN PLATFORM 2 MECHANICAL SPECIFICATIONS 3 ENVIRONMENTAL SPECIFICATIONS 4 ELECTRICAL SPECIFICATIONS 5 REGULATION SPECIFICATIONS 2 PART ...

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Page 19: ...erfly backplane 10 Reset switch 3 Back panel docking slots 11 SVGA connector 4 Power supply fan main AC power inlet DB 9 cutout ground stud Power On Off switch 12 Ethernet connectors 13 Optional faceplate for serial port 5 Power supply 14 Bezel 6 Drive bay 15 USB connectors 7 Filter 16 SBC board 8 Front fans ...

Page 20: ...ctivity LED 4 Reset switch 2 Fan Filter assemblies Air intake 5 SVGA connector 3 Bezel 6 USB ports 7 Ethernet connectors 2 1 2 Rear Panel DreamSpeed 1 Rear panel fans 5 Power On Off switch 2 Docking slots 6 Main AC power inlet 3 Ground stud 7 Power supply fan 4 DB 9 cutout 8 Captive panel fasteners ...

Page 21: ...mat powder coat black ear brackets PCI expansion slots One half size front panel and two full size back panel Main Power On switch Yes back panel Reset switch Yes front panel System power ON LED Green front panel Disk activity LED One Amber front panel Rear panel cutout DB 9 AC power inlet Yes rear panel Backplane One half size PCI one PICMG CPU and two full size PCI Conforms to PCI bus rev 2 1 PI...

Page 22: ...rating 15G max at 11ms duration 3 axis both directions Shock Storage 30G max at 11 ms duration 3 axis both directions Operating 10 58Hz 0 075mm 58 500Hz 1 0G 3 axis Vibration Storage 10 58Hz 0 15mm 58 500HZ 2 0G 3 axis Acoustic Noise 55 dB at 1m in front of the system at full load 2 4 ELECTRICAL SPECIFICATIONS DreamSpeed Power Supply ATX 200 W AC with PFC 5V 25A 12V 8A 5V 0 5 12V 0 5A 3 3V 14A 5VS...

Page 23: ...3 FEATURES 1 SBC 2 BACKPLANE 3 PERIPHERAL BOARDS 4 POWER REQUIREMENTS 5 POWER SUPPLY 3 PART ...

Page 24: ...1U Open Platform Technical Reference Manual 3 2 3 1 SBC The unit can be equipped with the following SBC board ...

Page 25: ...st with ECC Memory Four 168 pin latching DIMM sockets 64 72 bit Default is 1GB with BX chipset Up to 2GB with GX Chipset of SDRAM with parity or ECC for single bit error correction and double bit error detection Data Path 64 bit between CPU and memory 32 bit on local PCI and AGP bus 16 bit on the ISA bus Bus Interfaces Front Side Bus 66MHz 100MHz determined by CPU AGP Bus 32 bit 66MHz PCI Bus 32 b...

Page 26: ...s up to 1280x1024x256 colors non interlaced Clock Calendar Real time clock with replaceable battery backup 256 byte CMOS RAM I O Super I O Controller SMC FDC37C672 USB Ports Two Serial Ports Two COM1 RS 232 COM2 Configurable as RS 232 422 485 Parallel port One bi directional with all IEEE 1284 protocols supported BIOS selectable IRQs and addressing Floppy Disk Support for two drives 360KB to 1 44M...

Page 27: ...ation with CMOS copy in flash BIOS System video and LAN BIOS shadowing system video and option BIOS shadowing Programmable bus and I 0 speeds and memory wait states Advanced Configuration and Power Interface ACPI 1 0 Advanced Power Management APM 1 2 advanced thermal management resume overheat alarm and auto slow down and Green support Supervisory Two stage software programmable Watchdog timer dri...

Page 28: ...ltages 5V 5 12V 5 Supply Current 5V 8 1A max 12V 0 1A max Power Dissipation 40W max Pentium III processor 850MHz with 1GB SDRAM no hard drive Environmental Operating Storage and Transit Temp 0 40 32 131 F w 150LFM airflow 40 to 70 40 to 158 F When using a CompactFlash disk must not exceed 50 C 0 50 C 32 122 F Humidity 5 to 95 40 C 104 F 5 to 95 40 C 104 F non condensing non condensing Altitude 4 5...

Page 29: ... port 26 pin shrouded Floppy 34 pin shrouded EIDE Two 40 pin shrouded PS 2 mouse 4 pin locking Power down 2 pin locking External power 8 pin locking SCSI D Sub 68 pin connector Multifunction 16 pin shrouded keyboard speaker and EIDE disk LED CPU fan Two 3 pin locking Battery 4 pin non locking Ext Battery 2 pin locking SCSI LED 2 pin locking Hardware Monitor 20 pin shrouded CompactFlash Module head...

Page 30: ...Port 1 RS232 J5 Serial Port 2 RS232 RS485 RS422 J7 Secondary IDE J8 Mouse Port J9 Multifunction Header keyboard speaker etc J10 Parallel Port J12 Power Button J13 SCSI J14 Hardware Monitor Header J16 Ethernet 0 J18 CompactFlash Disk J19 Ethernet 1 J21 USB 0 J22 USB 1 J23 Video SVGA J24 CPU Fan 2 J25 CPU Fan 1 J26 External Battery Connector J27 SCSI LED J28 External Power ...

Page 31: ...Description 3 9 ...

Page 32: ...DD9 DD10 DD11 DD12 DD13 DD14 DD15 Not Connected KEY GND GND GND GND CSEL GND Not Connected IOCS16 Not Connected PDIAG DA2 CS1 GND Active Low Signal 3 1 2 2 J3 Floppy Disk Pin Number Top View Pin Number Signal Signal GND GND GND GND GND GND GND GND Not Connected GND GND GND GND Not Connected PRESENT GND GND Not Connected 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 2 4 6 8 10 12 14 16 18 20 22 24 ...

Page 33: ...nal Leave Floating RX TX Leave Floating GND 1 3 5 7 9 1 9 2 10 2 4 6 8 10 Leave Floating RX TX Leave Floating Not Connected Active Low Signal 3 1 2 5 J8 PS 2 Mouse Header Signal Pin Front View MCLK GND MDATA 5V fused 1 2 3 4 1 3 1 2 6 J9 Multifunction Header Pin Number Top View Pin Number Signal Signal KCLK KDAT 5V fused SPKR Not connected DOWNLD PBRES HDACT 1 3 5 7 9 11 13 15 2 4 6 8 10 12 14 16 ...

Page 34: ...15 17 19 21 23 25 2 4 6 8 10 12 14 16 18 20 22 24 26 ALF ERR INIT SLCTIN GND GND GND GND GND GND GND GND GND Active Low Signal EPP Mode Pin Number Top View Pin Number Signal Signal WRITE PD0 PD1 PD2 PD3 PD4 PD5 PD6 PD7 INTR WAIT N C N C 1 3 5 7 9 11 13 15 17 19 21 23 25 2 4 6 8 10 12 14 16 18 20 22 24 26 DATASTB N C N C ADDRSTRB GND GND GND GND GND GND GND GND GND Active Low Signal 1 25 2 26 1 25 ...

Page 35: ...ROR ACKREVERSE2 SELECT 1 3 5 7 9 11 13 15 17 19 21 23 25 2 4 6 8 10 12 14 16 18 20 22 24 26 AUTOFD HOSTACK2 FAULT 1 PERIPHRQST 2 INIT 1 REVERSERQST 2 SELECTIN 1 2 GND GND GND GND GND GND GND GND GND Active Low Signal 1 Compatible Mode 2 High Speed Mode 3 1 2 8 J12 Power Button Connector Signal Pin Top View PWRBTN GND 1 2 1 1 25 2 26 ...

Page 36: ... 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 SD12 SD13 SD14 SD15 SDPH SD0 SD1 SD2 SD3 SD4 SD5 SD6 SD7 SDPL GND GND TERMPWR TERMPWR N C GND SATN GND SBSY SACK SRESET SMSG SSEL SCD SREQ SIO SD8 SD9 SD10 SD11 3 1 2 10 J14 Hardware Monitor Header Pin Number Top View Pin Number Signal Signal GND JS0FT0FF...

Page 37: ... 15 17 19 21 23 25 27 29 31 33 35 37 39 I O I O I O I O I O O I O I O O O O I O I O I O DD11 DD12 DD13 DD14 DD15 CS1 DMA ACK DMA RQ PDIAG IRQ15 VCC 5V GND RESET C Select DA1 DA0 DD0 DD1 DD2 IOCS16 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 I O I O I O I O I O O O O O I I O I O I O GND DD3 DD4 DD5 DD6 DD7 CS0 D IOR D IOW VCC 5V VCC 5V GND GND DA2 DASP I ORDY DD8 DD9 DD10 GND Active low...

Page 38: ... 14 15 1 1 1 6 11 1 10 15 5 3 1 2 15 J24 J25 CPU Fan 2 and 1 Note J24 initiates an NMI if the CPU fan stops This option is not available on J25 Signal Pin Front View SENSE 5V GND 1 2 3 3 1 2 16 J26 External Battery Connector Signal Pin Front View Battery Battery 1 2 1 3 1 2 17 J27 SCSI LED Connector Signal Pin Front View Anode Cathode 1 2 1 3 1 2 18 J28 External Power Supply Connector Signal Pin T...

Page 39: ...Description 3 17 3 1 3 SBC Board Jumpers ...

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Page 41: ... two full size PCI slots Mounting Holes Seven Power Connectors One 20 pin ATX power connector 5A max per pin for 5V 5V 12V and 12V power rails Ground and Power Good signals Dimensions 404 mm 15 90 inches x 36 mm 1 42 inches J1 J4 Fan connectors J9 Power LED connector J5 Power On connector J11 ATX power connector J6 J7 PICMG slot J12 J15 Fan connectors J8 J10 32 bit PCI slots ...

Page 42: ...Pin Signal name 1 PWR OK 3 PS ON 2 5VSB 1 4 Ground 3 2 1 3 Power On Led J9 Pin Signal name 1 5V 2 Ground 1 2 3 2 1 4 ATX Power Connector J11 Pin Signal name Pin Signal name 11 3 3V 1 3 3V 12 12V 2 3 3V 13 GND 3 GND 14 PS ON 4 VCC 15 GND 5 GND 16 GND 6 VCC 17 GND 7 GND 18 5V 8 PW OK power good 19 VCC 9 5VSB 20 VCC 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 10 12V ...

Page 43: ...I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I 0 I O I O I O I O I O I O I O B Side B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 B13 B14 B15 B16 B17 B18 B19 B20 B21 B22 B23 B24 B25 B26 B27 B28 B29 B30 B31 D Side D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 D13 D14 D15 D16 D17 D18 GND RESETDRV VCC IRQ9 5V DRQ2 12V ZE...

Page 44: ...D04 GND AD02 AD00 VCCIO REQ64 1 VCC VCC I I I O O I I I O I O I O I O I I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 B13 B14 B15 B16 B17 B18 B19 B20 B21 B22 B23 B24 B25 B26 B27 B28 B29 B30 B31 B32 B33 B34 B35 B36 B37 B38 B39 B40 B41 B42 B43 B44 B45 B46 B47 B48 B49 B52 B53 B54 B55 B56 B57 B58 B59 B60 B61 B62 12V TCK GND TDO VCC V...

Page 45: ...or Key C BE0 3 3V AD06 AD04 GND AD02 AD00 VCCI0 REQ64 1 VCC VCC I I I O O I I I O I O I O I O I I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O I O B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 B13 B14 B15 B16 B17 B18 B19 B20 B21 B22 B23 B24 B25 B26 B27 B28 B29 B30 B31 B32 B33 B34 B35 B36 B37 B38 B39 B40 B41 B42 B43 B44 B45 B46 B47 B48 B49 B52 B53 B54 B55 B56 B57 B58 B59 B60 B61 B...

Page 46: ...atform Technical Reference Manual 3 24 Point to Point Signals Slot Signal name J7 J8 J10 IDSEL A26 AD31 AD30 AD29 REQ B18 0 1 2 GNT A17 0 1 2 CLK B16 A B C INTA B8 A7 B7 INTB A6 B8 A7 INTC B7 A6 B8 INTD A7 B7 A6 ...

Page 47: ...side the mounting bracket is located at the left side of the board The mounting method remains the same Full size PCI Peripheral Board 312 mm 12 28 x 106 68 mm 4 20 Same as a half size PCI board it is supported on PICMG backplanes only WARNING The safety of the system must be validated by qualified personnel when adding boards or other components that were not part of the delivered configuration W...

Page 48: ...ower MAX 5V 12V 33 1 1W 40 3 1 W Power TYP 5V 12V 27 8 1W 31 8 1W Power SUS 5V 12V 14 9 1W 14 85 1W Ambient temp MAX 40 C 40 C TEST CONDITIONS Power MAX Running KPower in Windows Power TYP Idle in Windows Power SUS Suspend mode in Windows Test setup 1GB SDRAM running Windows 98 with 3 2GB hard disk Note The 3 3V is generated from 5V NOTE Refer to the PCI 949 Technical Reference Manual for a comple...

Page 49: ...th a power supply with the following specifications DreamSpeed Power Supply with power factor correction ATX 200 W AC 5V 25A 12V 8A 5V 0 5 12V 0 5A 3 3V 14A 5VSB 1 5A Input Voltage 100 240VAC Nominal Auto switching 50 60Hz M T B F Power Supply 110 000 hours ...

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Page 51: ...ND REMOVAL 1 ACCESSING INTERNAL COMPONENTS 2 CARD CAGE 3 OPENING THE UNIT 4 SYSTEM SOFTWARE UPGRADE PROCEDURE 5 POWER SUPPLY 6 DRIVE BAY 7 FAN FILTER ASSEMBLY 8 RACKMOUNT BENCHTOP OPTIONS 9 POWER CORD CONNECTION 4 PART ...

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Page 53: ...ctive packaging or on conductive foam 4 1 2 Grounding Methods Guard against electrostatic damage at workstations by following these steps 1 Cover workstations with approved anti static material Provide a wrist strap connected to a work surface and properly grounded tools and equipment 2 Use anti static mats heel straps or air ionizers to give added protection 3 Handle electrostatic sensitive compo...

Page 54: ...ese boards you need to remove the top cover as follows 1 Power off the system and disconnect the power cable 2 Unscrew the two captive panel fasteners located at the back of the system 3 Pull back the top cover 4 Lift the back of the cover and pull it out 5 Refer to the following sections for instructions on how to remove the backplane and peripheral boards ...

Page 55: ...he backplane is secured to the unit inside a cardcage To remove the backplane complete the following steps 1 Unscrew the two captive panel fasteners located at the back of the system 2 Once the cover is removed see previous section CARDCAGE disconnect all cables from the backplane ...

Page 56: ...1U Open Platform Technical Reference Manual 4 4 3 Slide the board cardcage in the direction of arrow 1 4 Pull up the board cardcage in the direction of arrow 2 ...

Page 57: ...right end of the SBC 8 Remove the RDRAM module s 9 Gently slide the board out of the edge connectors 10 Push the board toward the fans This will free the faceplate from the front panel 11 Remove the board from the cardcage by pulling it down and out WARNING The safety of the system must be re evaluated by qualified personnel when adding components that were not part of the delivered configuration ...

Page 58: ...you are using a bootable CD ROM then ensure that CMOS settings reflect this option under BIOS Settings Boot Sequence where the boot sequence may be set as CDROM A C 5 You can boot from the source device HD or CD ROM and then proceed with a new installation on the destination drive either on the local CompactFlash or on the local hard drive 6 If you have a binary image of the installation you can a...

Page 59: ...nd pull it out 3 Disconnect all power supply cables 4 Remove the three screws 6 32x1 4 located at the back of the system and the two screws located at the other end of the power supply inside the system 5 Slide out the power supply from its location and pull it out NOTE For approved replacement parts i e Memory CompactFlash Hard Disk Drives Power Supplies Cables please contact our Technical Suppor...

Page 60: ...and maintenance operations To remove the hard disk 1 Power off the system and disconnect the power cable 2 Remove the cover of the system by unscrewing the two captive panel fasteners located at the back of the system Lift the back of the cover and pull it out 3 Remove the four screws retaining the drive carrier see above illustration ...

Page 61: ...Installation and Removal 4 9 4 Remove the four screws retaining the hard drive to the carrier see above illustration ...

Page 62: ...an assemblies for optimum cooling To remove the filter located at the front of the system proceed as follows 1 Squeeze the plastic peg and push outward of its location 2 Remove the bezel by pressing the two side latches inward and pressing on the middle peg 3 Pull out the filter from its location ...

Page 63: ...able in rackmount sliding rails and benchtop versions If the system is to be used within a rack follow these steps to install the ear brackets 1 To install the ear brackets position the ear brackets directly over the appropriate mounting holes 2 Install the six screws M4x6 on the ear brackets and secure them to the system ...

Page 64: ...re that all boards are secured in the unit and that the cover of the system is installed and secured 2 Turn the system upside down 3 Make sure the surface is free from dust by cleaning each area where the rubber feet will be secured 4 Position the four rubber feet onto the system 5 Insert one screw M3x6 inside each rubber foot and secure them to the system ...

Page 65: ...s 1 Connect the AC power cord into the system inlet 2 Connect the AC power cord into a wall outlet WARNING Do not remove or alter the grounding prong on the power cord In situations where a two slot receptacle is present have it replaced with a properly grounded three prong grounding type receptacle ...

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Page 67: ...5 MAINTENANCE 1 MAINTENANCE AND PREVENTION 2 FAN FILTER CLEANING 3 GROUND STUD 4 REPLACEMENT PARTS 5 PART ...

Page 68: ......

Page 69: ...the filter be cleaned at least once every three months If the system s operational environment is extremely dusty clean the filter more often The filter can be easily cleaned by vacuuming or washing with mild soap detergent or cleaning solvent The unit contains six fan assemblies for optimum cooling To remove the filter located at the front of the system proceed as follows 1 Squeeze the plastic pe...

Page 70: ...that the ground cable is appropriately secured to the ground stud Therefore tighten the nut without overstressing it every time you service the unit 5 4 REPLACEMENT PARTS For approved replacement parts i e Memory CompactFlash Hard Disk Drives Power Supplies Cables etc please contact our Technical Support Dept for more assistance ...

Page 71: ...6 GETTING HELP 1 LIMITED WARRANTY 2 RETURN DEFECTIVE MERCHANDISE 6 PART ...

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Page 73: ...ion or with this product we are ready to assist you Should you need guidance on system setups and capabilities please contact our Technical Support department at CANADIAN HEADQUARTERS TEL 450 437 5682 FAX 450 437 8053 If you have any questions about our products and services you may reach us at the aforementioned numbers above or by writing to Kontron Inc 616 Curé Boivin Boisbriand Québec J7G 2A7 ...

Page 74: ...he other Platform components for a period of one 1 year commencing on the date of shipment The liability of the seller shall be limited to replacing or repairing at seller s option any defective unit Equipment or parts which have been subject to abuse misuse accident alteration neglect or unauthorized repair are not covered by this warranty This warranty is lieu of all other warranties expressed o...

Page 75: ...that you receive an RMA from our Technical Support before returning any merchandise Clearly write or mark this number on the outside of the package you are returning Please follow these instructions on how to request an RMA number i Make a copy of the request form on the following page ii Fill it out and fax it to us 5 Include the name and telephone number of a person whom we can contact for furth...

Page 76: ...________ Street Address ______________________________________________________ City _________________ Province State _________________ Country _________________ Postal Zip Code _________________ Phone Number _________________ Extension _________________ Fax Number _________________ Serial Number Failure or Problem Description P O if not under warranty Fax this form to our Technical department in C...

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