Customer Service
Box-PC SC-85 – User Manual 61
Returning Defective Merchandise
Before returning any merchandise please do the following if your Kontron
Elektronik product malfunctions:
1.
Contact our Service and request a
RMA number (Return Material Authorization) by:
Fax: (+49) 8165-77 331
E-mail:
2.
Make sure that you receive a RMA number from Kontron Elektronik-Service
before returning any merchandise. Clearly write or mark this number on the
outside of the package you are returning.
3.
Include the name and telephone number of a person whom we can contact
for further explanations if necessary when returning goods. Where applicable,
always include all duty papers and invoice(s) associated with the item(s) in
question.
4.
When returning a Kontron Elektronik unit.
Ensure that the unit is packed in the original box.
include a copy of the RMA form.