Konica Minolta IP-422, Service Manual

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Chapter 4 Troubleshooting
4-7
●
How to Diagnose Problems
Determining the Cause of Problems
1.
Is an error message displayed on the copier's LCD panel?
Refer to the copier User's Manual for a description of the error message.
2.
Check that the printer functions correctly.
Print the test print page to check that the printer is functioning correctly. For details on printing the test
print page, refer to the print controller User's Manual.
3.
Does the print controller come online (Green LED is lit) two minutes after the main
power for the copier is switched on?
Check that the print controller is online. If the print controller is offline, nothing can be printed.
4.
Do you have the NIC status page (NIC Config.)?
You can obtain the NIC status page using the LCD operation panel on the copier. This status page is
helpful when troubleshooting problems, use the status page until the problem has been solved.
5.
Check the NIC status page to see which protocols are enabled.
To check that the network protocols are correctly installed and setup, refer to the "
●
NIC Status Page
(NIC Config.)" or the relevant chapter in the User's Manual.
6.
Check the status LEDs on the network controller.
Refer to "
●
LED Status Indicator".
7.
Check if other users can print to the print controller.
If other users cannot print, and are using the same NOS, refer to the NOS User's Guide.
8.
None of the steps above solved the problem.
Refer to "
●
Basic Printer Checklist".