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Konica Minolta IP-422, Service Manual

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Konica Minolta IP-422 Service Manual Download Page 64

Chapter 3 Field Service

3-22

After the surface has been checked, the number of bad clusters is displayed.

Notes and Precautions

•

The chdd command performs a read/verify test three times for all the clusters on the surface of the disk,
increasing the ability to detect damaged clusters. Some damaged clusters may only be detected by test-
ing them several times.

•

The time required for checking the surface of a Toshiba 2 GB hard disk (PAMHD002) is about 12 minutes
with the chdd command.

Summary of Contents for IP-422

Page 1: ...KONICA BUSINESS TECHNOLOGIES INC SERVICE MANUAL Models IP 422 IP 423 CSM IP422 423 OCTOBER 2002...

Page 2: ......

Page 3: ...IP 422 IP 423 SERVICE MANUAL OCTOBER 2002...

Page 4: ...formance after this service manual was printed Accordingly Konica Business Technologies Inc makes no representations or warranties either expressed or implied that the information contained in this se...

Page 5: ...Disk 3 Removal Installation of PostScript3 Protection Chip 3 Removal Installation of Memory 4 Overall Construction IP 423 5 Tools Required 5 Disassembly Reassembly IP 423 6 Removal Installation of Com...

Page 6: ...oubleshooting Network Hardware 4 LED Status Indicator 4 Resetting the network controller to Factory Default 5 NIC Status Page NIC Config 6 How to Diagnose Problems 7 Basic Printer Checklist 8 Appendix...

Page 7: ...l training and even after that for performing maintenance and control of the print controller units properly Keep this Service Handbook also for future service When it is impossible to read the descri...

Page 8: ...ety Such modifications are therefore strictly prohibited The points listed below are not exhaustive but they illustrate the reasoning behind this policy SAFETY WARNINGS PROHIBITED ACTIONS Using any ca...

Page 9: ...ust not exceed the rating of the wall outlet If excessive current flows in the wall outlet fire may result WARNING Power Plug and Cord Make sure the power cord is plugged in the wall outlet securely C...

Page 10: ...er units Connect the ground lead to one of the following points a Ground terminal of wall outlet b Ground terminal for which Class D work has been done Pay attention to the point to which the ground l...

Page 11: ...unlight or near a heat source such as a heater A risk of degradation in copier print controller units performance or deformation exists Do not place the copier print controller units in a place expose...

Page 12: ...procedure or tool is not used print controller units may break and a risk of injury or fire exists Before conducting an inspection be sure to disconnect the power plugs from the copier and print contr...

Page 13: ...nt can leak leading to a risk of print controller units trouble or fire Check cables and sheaths for any damage Current can leak leading to a risk of electric shock or fire When replacing a lithium ba...

Page 14: ...here is a risk that electrical parts can be damaged It is rec ommended that you wear an anti static wrist strap Use a dedicated PLCC pull out tool when removing IC parts such as PS chips or other chip...

Page 15: ...s and materials must be recorded through direct on site checks in accordance with instructions issued by Konica Corporation 4 For reports and measures concerning serious accidents follow the regulatio...

Page 16: ...SAFETY AND IMPORTANT WARNING ITEMS S 10...

Page 17: ...Overview 1...

Page 18: ...Blank Page...

Page 19: ...ntable Area Standard Top and bottom Margins 4 0 mm Right and Left Margins 4 0 mm Non standard 297mm x 432mm Warm up time Same as the copier Basic Configuration CPU IP 422 AMD Elan SC520 133 MHz IP 423...

Page 20: ...the same image on multiple papers Also the speed for continuous printing may vary depending on the copier unit connected to the print controller Network Control Section specification Note Specificatio...

Page 21: ...twork controller on the system board lets the copier work as a network scanner thus mak ing it possible to send images scanned into the copier as an e mail attachment or to store those scanned images...

Page 22: ...n of scanned data between the print controller and the print engine performed by the built in engine interface video interface In addition the serial interface provides access to the system in the pri...

Page 23: ...emory MU 404 64MB MU 405 128MB KPC01 GA Buffer Buffer EMI Fil Network Control CPU NCC 40 Network Control ROM Flash ROM 1MB Network Control ROM EEPROM 64KB Network Memory DRAM 4MB 512K x 16 8K x 8 1M x...

Page 24: ...fer Hard Disk Option PDL Processing Rasterization Interpreter Page Memory PCI bus E RDH memory ISA bus Printer Driver Spooler Print Commands Browser HTML Ethernet Network I F TCP IP IPX SPX AppleTalk...

Page 25: ...3V 0 15V Stand alone operation Current consumption 500mA max Safety approvals The following certifications must have already been acquired UL Recognized Component NWGQ2 Standard UL1950 or UL60950 C UL...

Page 26: ...Chapter 1 Overview 1 8...

Page 27: ...Disassembly Reassembly 2...

Page 28: ...Blank Page...

Page 29: ...to make sure that all the cables are unplugged from the print controller Use in magnetized tools in Disassembly Reassembly to prevent the hard disk being affected There are occasions when boards are...

Page 30: ...use a Compact Flash specifically designed for the printer controller The use of any other Compact Flash in not allowed 1 Remove 8 screws and remove the board cover 2 Remove Compact Flash Caution Asse...

Page 31: ...Installation of Compact Flash 2 Remove the PostScript3 protection chip using a PLCC pull out tool Caution Be sure to use a Konica approved hard disk Caution The PostScript3 protection chip is sensiti...

Page 32: ...w direction 2 Release the clips on either side of the expansion memory slot 3 Remove the memory from the expansion memory slot When removing the memory unit put it in at an angle relative to the expan...

Page 33: ...ion Before engaging in Disassembly Reassembly check to make sure that all the cables are unplugged from the print controller Use in magnetized tools in Disassembly Reassembly to prevent the hard disk...

Page 34: ...a Compact Flash specifically designed for the printer controller The use of any other Compact Flash in not allowed 1 Remove 2 screws and remove the board cover plate C 2 Remove Compact Flash Caution...

Page 35: ...Remove hard disk Removal Installation of PostScript3 Protection Chip 1 Remove 3 screws and remove the board cover plate A Caution Be sure to use a Konica approved hard disk Caution The PostScript3 pr...

Page 36: ...elease the clips on either side of the expansion memory slot 3 Remove the memory from the expansion memory slot When removing the memory unit put it in at an angle relative to the expansion memory slo...

Page 37: ...1 Remove the board cover See the procedure in Removal Installation of the Cooling Fan Motor 2 Remove the 3P connector CN14 and 2 screws then remove the cooling fan motor and heat sink Caution Take ca...

Page 38: ...and between the heat sink and the North Bridge Also be sure to apply the radiation sheet when installing the heat sink There are 2 types of radiation sheet Be sure to use the correct sheet for each l...

Page 39: ...screws Align the 6 holes on the printer I F board with the 6 holes on printer controller and place the printer I F board on the attachment area then insert the relay connector into the CONNECTOR socke...

Page 40: ...Chapter 2 Disassembly Reassembly 2 12 Connecting via Service Port Serial Port 1 Remove the 2 screws then remove board cover B 2 Attach the serial cable...

Page 41: ...Field Service 3...

Page 42: ...Blank Page...

Page 43: ...re the default settings Operation when key counter is removed DIPSW 01 0 Select either Completion or Instantaneous stop jam for printouts when the key counter has been removed for a copier set to use...

Page 44: ...rned ON DIPSW 22 0 When the print controller connected to the copier the copier s sub power switch is ON when the main power switch is ON regardless of the setting of DIPSW22 0 19 0 0 1 DIPSW No Use s...

Page 45: ...mismatch print operation DIPSW 26 4 This setting determines if the copier set by EKC is permitted to print or not NO scanner function setting DIPSW 26 7 This setting determines if the scanner function...

Page 46: ...selected DIPSW 27 5 6 7 This setting allows the print density to be set as indicated below when the TONER SAVE in the printer driver is set to ON DIPSW No Values for print density Stan dard 4 Lighter...

Page 47: ...ctors 2m long or shorter and conforming to IEEE1284 Data file to be updated Preparation Set the parallel port to ECP mode in the PC s BIOS Make certain that the banner page setting on the print contro...

Page 48: ...heckboxes are selected 5 Click Apply in the PCL Properties window and then click OK Caution When the ECP mode is not selected it is possible that the PC may not support the ECP mode or that ECP may no...

Page 49: ...s main power switch ON 3 Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear 4 When the icon changes to READY double click on the previously prepared file file nam...

Page 50: ...e updating process to be completed depends on computer performance If an error occurred during the updating process the firmware is not updated and the old version remains in effect Caution Avoid oper...

Page 51: ...operation panel Printer basic mode screen will appear 2 Press the SETTING key to let the Main Menu screen appear then press the 1 Test Print Menu key and press the OK key Test Print Menu screen will...

Page 52: ...the list to determine whether the firmware has been updated or not Using the web utility to check the version Use a web browser to check that the firmware has been updated successfully 1 Launch a web...

Page 53: ...service port Computers running on Windows HyperTerminal terminal communications program Setting requirements Bits sec 9600 bits sec fixed Data bit 8 bits Parity None Stop bit 1 Flow control None RS 23...

Page 54: ...If it is not installed in your Windows it is necessary that it should be installed To install HyperTerminal you need the installer CD for the Windows PC in use The procedure for setting up HyperTermin...

Page 55: ...ng Up HyperTerminal 1 Select Start Programs Accessories Communications HyperTerminal HyperTerminal window will appear Once the connection has been established the connection settings are stored with a...

Page 56: ...onnect using then click the OK button COMx Properties window will appear 5 Set the Port Settings as follows and click the OK button Use the Windows default settings for all the settings except Bits pe...

Page 57: ...e CMOS memory settings Test Timers Test the system timer Start Refresh DRAM Refresh DRAM Check Memory Amount Check the amount of memory Test Base 64KB Memory Test memory below 64KB Clear Base 64KB Mem...

Page 58: ...it Custom Setting Initial setting completation Boot Load and start OS IP 423 Power On Self Test Disable NMI Disable NMI interrupts Reset Coprocessor Reset the Coprocessor Disable Shadow Disable Shadow...

Page 59: ...ca PCI Device 5 Test Hard Disk Drive Search for and initialize hard disk drive Init Coprocessor Initialize Coprocessor Enable Cache Memory Enable the use of cache memory Enable Coprocessor INT NMI Ena...

Page 60: ...a read write test address test and data test over the entire memory area In memory area of higher than 640 KB Data read write test over the entire memory area Memory Test Procedure 1 Boot up HyperTerm...

Page 61: ...er connected to the service port RS 232C Serial port Booting Up Service DOS 1 Boot up HyperTerminal Refer to Booting Up HyperTerminal 2 Type in k followed by a while Ext Memory Test is running 3 The D...

Page 62: ...ectory structure and FAT partition of the optional hard disk The chkdsk command can be used to search for damaged files if the main power has been interrupted or there has been an error when writing f...

Page 63: ...mes The surface of the disk is checked and the results of the check are displayed Error Message Explanation File is linked to an invalid cluster The file is linked to a cluster that does not exist Fil...

Page 64: ...mand performs a read verify test three times for all the clusters on the surface of the disk increasing the ability to detect damaged clusters Some damaged clusters may only be detected by test ing th...

Page 65: ...Troubleshooting 4...

Page 66: ...Blank Page...

Page 67: ...not start The system board is inactive Check the connector of the controller board Replace the system board as necessary Software of the print controller is destroyed Reinstall the software of the pri...

Page 68: ...river then reinstall it Can be printed out after having rewritten the Compact Flash ROM Normal Condition Hard disk field option is installed Can be printed out after having formatted the Hard disk fie...

Page 69: ...warning codes refer to the Service Handbook for the copier Numbers shown in the Measures column indicate priorities Before attempting to replace component units or parts be sure to turn the copier s m...

Page 70: ...print job Receiving print job Normal None Amber lit up Print job waiting process ing Normal operation Normal None Amber off Waiting print job No print jobs Normal None Green flashing rapidly Self diag...

Page 71: ...can be reset using the slider switch The SW No for slide switch reset switch varies depending on the type of printer controller IP 422 SW3 System Board IP 423 SW1 Printer I F Board 1 After turning th...

Page 72: ...formation enabled Print Server Name KCA_123456 Password Defined No Preferred File Server s idle Directory Services Context not defined Frame Type 802 2 On 802 3 Peer to Peer Information enabled Frame...

Page 73: ...nt controller is offline nothing can be printed 4 Do you have the NIC status page NIC Config You can obtain the NIC status page using the LCD operation panel on the copier This status page is helpful...

Page 74: ...tory default setting is KCA_serial number The serial number is printed on the system board Is the print queue assigned to the print controller We recommend that the network controller be used to assig...

Page 75: ...er The Unit Status screen shows the status for the selected network controller This report includes a status of file servers and queues assigned to a print controller along with a description of any p...

Page 76: ...ormation Check that another printer has not processed the job in the print queue before network controller can process it Disable any other printers until you can check the settings for the network co...

Page 77: ...Appendix...

Page 78: ...Blank Page...

Page 79: ...ured file The captured data for each print job is assigned a filename according to the scheme and the data is stored on the hard disk Header JobNumber Port cpt Header c is always added at the start of...

Page 80: ...s main power switch ON 2 Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear 3 Press the SETTING key Main Menu screen will appear 4 Press the Stop button on the op...

Page 81: ...edure above The other steps are the same as that for turning capture mode ON but this sets Capture mode to OFF You can also turn Capture mode OFF by turning the copier s main power switch OFF then tur...

Page 82: ...Make sure that the PC and print controller are connected with a cross over cable Operation Procedure In the following we use the Windows 98 as an example 1 Boot up MS DOS on the PC Click Start then s...

Page 83: ...nter capture after the User ID 10 11 32 133 none prompt The user name is capture 4 Enter the password Enter sysadm after the Password prompt The password is sysadm 5 Display the list of captured files...

Page 84: ...raw data created by printer driver on the computer for print jobs sent from a computer to the print controller By comparing the print job data with the captured files it possible to ana lyze problems...

Page 85: ...hip Clock Chip for Network Control CPU Flash ROM for Network Network Control Memory CN12 for Fan ISA HDD Control IC PCI Control IC Network Control CPU PCMCIA Slot Slot for Memory Extension Standard Me...

Page 86: ...Appendix Appendix 8 Pattern side IP 422 IP 423 Slot for Compact Flash Flash ROM Postscript Protection Chip Slot for Compact Flash Flash ROM System Clock Relay Connector...

Page 87: ...ormation refer to the print controller User s Manual Caution When the hard disk is formatted any scan data confidential data PC Fax reception data stored on the disk will be erased In addition the pri...

Page 88: ...Appendix Appendix 10 MEMO...

Page 89: ...No Part No Description 1 13SP 9010 Printer control board assembly 6 13FM73110 Spring hold plate 2 13SP80510 Cooling fan a 00Z183042 3 450011270 Screw b 00Z193041 4 13FM73191 Auxiliary spring c 00Z193...

Page 90: ...No Description 1 13RN80520 Cooling fan M a 00Z183041 2 13WJ 9010 Printer control board assembly b 00Z193041 3 450011270 Table knob screw c 00Z163061 4 13FM73191 Auxiliary spring d 00Z183201 5 13WJ 902...

Page 91: ...No Part No Description 1 13SP 9010 Printer control board assembly 6 13FM73110 Spring hold plate 2 13SP80510 Cooling fan a 00Z183042 3 450011270 Screw b 00Z193041 4 13FM73191 Auxiliary spring c 00Z193...

Page 92: ...Description 1 13RN80520 Cooling fan M a 00Z183041 2 13WJ 9010 Printer control board assembly b 00Z193041 3 450011270 Table knob screw c 00Z163061 4 13FM73191 Auxiliary spring d 00Z183201 5 13WJ 9020 P...

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