21
Water leaks from
the bottom of the
case near the outlet,
and there is no flow
from the handset.
The pressure relief valve in
the tank has been
triggered, (the shower has
a pressure relief valve
assembly that works to
reduce the damage if the
outlet is blocked or the unit
is frozen).
Resolve the blocked outlet,
and replace the tank assembly.
When the relief valve
operates a small rubber ball
is ejected.
Reset the relief valve
assembly, refer to
Maintenance "Relief Valve
Setting"
If the fault persists, contact
Customer Services.
The water cannot be
turned off.
Replace the flow regulator
assembly.
The pilot valve is faulty.
Broken diaphragm.
The supply pressure is
below the minimum
requirement.
Replace the flow regulator
assembly.
Contact the local water
authority.
Check the static water
pressure. Note that the static
pressure may fall below
minimum requirement when
other appliances are drawing
water; for example, the
dishwasher or washing
machine.
Malfunction
Cause
Remedy
