1153043-X5-C
40
Kohler Co.
Troubleshooting Information (cont.)
Bidet Troubleshooting
Symptoms
Probable Causes
Recommended Action
1. Bidet wand fails to
fully retract.
A. Cleaning cycle of bidet use was
interrupted.
A. Retract the bidet using the remote control
by selecting; [settings] > [cleaning] >
[manual clean] > [extend wand] > [close].
B. The bidet wand spray tip is not
installed correctly.
A. Reinstall the bidet wand spray tip
following the servicing instructions
in this document.
B. Call the Customer Care Center using the
information provided at the back cover.
2. The bowl light, located
in the tip of the bidet
wand, does not work.
A. The bowl light feature is not
enabled.
A. Enable the light using the remote control
by selecting; [settings] > [feature settings]>
[lighting] > [bowl light].
3. Bidet wand partially
retracts, hesitates, then
fully retracts.
A. This is proper operation. When
the bidet wand hesitates it’s
being rinsed off, then it fully
retracts.
A. No action needed.
4. Bidet wand moves
erratically or stops.
A. The bidet wand movement was
interrupted unexpectedly.
A. Press and hold the power button on the
back of the toilet, for 2 seconds, to restart
the system.
B. Call the Customer Care Center using the
information provided at the back cover.
5. Bidet dryer air is too
hot.
A. Temperature is set too high.
Lower the temperature.
A. Lower the dryer air temperature using
the remote control by selecting; [dryer] >
and moving the [temp.] scroll bar lower.
B. Call the Customer Care Center using the
information provided at the back cover.
6. Bidet dryer does not
start immediately.
A. The wand has not completed
retracting after the bidet wash
cycle has been completed.
A. There is a brief delay while the wand fully
retracts, then extends again for the dryer
cycle.
7. Bidet wand fails to
extend, bidet functions
cannot be enabled.
A. The user is a small child.
A. The bidet functions require a sensor in
the ring to be activated. Children less
than 48″ (122 cm) may not activate this
sensor.
B. The bidet wand is
malfunctioning.
A. Press and hold the power button on the
back of the toilet, for 2 seconds, to restart
the system.
B. Call the Customer Care Center using the
information provided at the back cover.