Kohler Co.
37
1153043-X5-C
Troubleshooting Information (cont.)
Symptoms
Probable Causes
Recommended Action
1. Toilet does not flush.
A. Toilet is blocked.
A. Open the trapway valve manually using
the remote control; select [settings] >
[cleaning] >[manual clean] >[open bowl
valve]. Use a plunger to remove the
blockage. For extreme blockage, a snake
may be used.
B. Call the Customer Care Center using the
information provided at the back cover.
B. Remote control is not linked to
the toilet.
A. Reconnect the toilet using the remote
control and selecting; [settings] >
[maintenance] > [learn remote control],
then following the directions on the
remote control screen.
B. Call the Customer Care Center using the
information provided at the back cover.
C. Remote control is not working.
A. See the remote control troubleshooting
section.
D. The trapway valve is not
opening or has an obstruction.
A. Use the remote control to open and close
the trapway several times by selecting;
[settings] > [cleaning] > [manual clean] >
[open bowl valve] > [close] repeatedly.
2. Automatic flush does
not work.
A. Automatic flush is not enabled.
A. Use the remote control to enable automatic
flush by selecting; [settings] > [feature
settings] > [flushing] > [auto flush].
B. User is a small child.
A. The automatic flush feature requires a
sensor in the ring to be activated. Children
less than 122cm (48”) may not activate this
sensor. Flush the toilet using the remote
control.
3. There is no water flow
to the toilet.
A. Water supply is not turned on.
A. Turn on the main water supply.
4. The toilet flushes
unexpectedly.
A. Automatic flush is enabled.
A. When automatic flush is enabled, the toilet
will flush six seconds after the user stands
up. To disable the automatic flush, on the
remote control select; [settings] > [feature
settings] > [flushing] > [auto flush]. The
check mark and [auto flush] will appear
grey when the feature is disabled.
B. The overflow sensor is activated. A. No action is needed if occurrence of the
toilet flushing by itself is isolated. When
the overflow sensor is activated it will
automatically flush the toilet to lower the
water level.
B. If unexpected flushing occurs repeatedly
call the Customer Care Center using the
information provided at the back cover.