Kogan SmarterHome G50, Manual

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37
N Failure mode Failure reminding Troubleshooting
1 Wheels off the ground Vacuum suspended
Please put the vacuum back
to the ground and press the
cleaning button again.
2 Dust box not installed
Dust box removed and
not installed
Replace the dustbin to the
vacuum and press the
cleaning button again.
3 Battery failure
Abnormal battery
charging
Contact Kogan.com to test
the battery.
4
Please check if the
wheel is stuck
Wheel jammed
Check whether the wheel is
entangled with foreign
objects and clean the
entangled objects.
5
Please check if the front
bumper is stuck
Front bumper bracket
stuck
Check whether the front
bumper can be bounced
normally.
6 Robot connection failed Machine failed to connect
to server
Check whether the wireless
network connected can
connect to the internet.
7
The battery is low,
please charge the
machine.
Battery power is less than
20%
The vacuum automatically
switches to recharging mode.
8
Please check whether
the side brush is tangled
or jammed
Abnormal side brush.
Check whether the side brush
is entangled with foreign
objects and clean the
entangled objects.
9
Please move the
machine to open area
The machine failed to get
out of trouble
Please move the vacuum to
an open place and press the
cleaning key again.
Tips:
If you can't rule out the corresponding faults by referring to the above methods, please
contact customer Kogan.com for support.
TROUBLESHOOTING