A-61766 October 2012
B-8
The AUR provides advance replacement on specific failed or broken
Kodak
Scanner. To be eligible to take advantage of the AUR, the eligible purchaser must
obtain an RMA number, sign an Advance Replacement Agreement and provide a
credit card deposit to secure the replacement product. The RMA number should
be kept in the event that the status of the replacement product needs to be
checked. The eligible purchaser will be asked for the address where the
replacement product is to be shipped. The eligible purchaser will also be faxed
packing and shipping instructions for the malfunctioning product. The eligible
purchaser will then receive a replacement product within 2 business days after the
service call initiation and Kodak’s receipt of the signed agreement. The
malfunctioning product must be received by Kodak within ten (10) days of the end
user’s receipt of the replacement product or the end user’s credit card will be
charged the list price of the replacement product. Shipment of replacement
Imaging Product will be made at Kodak’s expense and choice of freight carrier.
Shipments not made under Kodak’s directions and choice of freight carrier may
void the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all options and
accessories (which include power cord, documentation, etc.) that are not covered
by the Limited Warranty. The box and packaging in which the replacement product
was shipped must be used to return the malfunctioning product. If the
malfunctioning product is not returned in the box and packaging in which the
replacement product was shipped the Limited Warranty may be voided. The
Return Material Authorization Number (“RMA”) must be clearly marked on the
outside of the box to ensure proper receipt and credit of the defective product.
