A-61766 October 2012
29
Problem
Possible Solution
Scanner will not
scan/feed
documents
Make sure that:
• the power cord is plugged securely into the back
of scanner and the wall outlet.
• the green LED on the scanner is lit.
• the wall outlet is not defective (call a licensed
electrician).
• the PC was restarted after installing the software.
• document(s) is making contact with the feed
rollers.
• the scanner is properly connected. The scanner
will not work if only the USB 2.0 power cable is
connected.
•
If you have a Kodak i920 ScanMate Scanner,
you must use both the USB data cable and the
AC power adapter. The i920 Scanner
does not
have the USB power cable option.
Image quality is
poor or has
decreased
Clean the scanner. See the procedures in the
Maintenance
chapter.
Roller marks
appear on the
document after
scanning
Clean the rollers. See the procedures in the
Maintenance
chapter.
