A-61766 October 2012
28
Troubleshooting
Problem solving
Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Problem
Possible Solution
A document is
jammed in the
scanner
• Open the scanner cover.
• Remove any jammed document(s) from inside
the scanner.
• Close the scanner cover and resume scanning.
Distorted images
The feeder holds up to 20 documents in the input
tray. While scanning is taking place, you cannot
add documents to the feeder. If you do add
documents, your images may be distorted.
Image has
clipped corners
If your images have clipped corners, the skew
angle was too large for the scanner to handle. Be
sure documents are placed in the input tray with
the edges aligned and the side guides positioned
correctly to accommodate the size documents you
are feeding to avoid large skew angles.
