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5-8

October 2020

Troubleshooting

Clearing a Slitter Jam from the 6950 Printer

If a paper jam occurs in the slitter, or

Paper Jam 70 - 79

appears

on the software operator control panel, follow this procedure.

1. Remove and empty the trim tray.

See “Removing the Trim

Tray” on page 2-6.

2. Move the power switch to the Off (

) position.

3. Clear any debris from the exit.

4. Pull the latch on the front door.

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Summary of Contents for 6900

Page 1: ...User s Guide for the KODAK 6900 Photo Printer and the KODAK MOMENTS 6950 Photo Printer October 2020 A190_0010GA ...

Page 2: ......

Page 3: ... 2 6 Connecting the Power Cord and the USB Cable 2 7 Turning On the Printer 2 8 Handling and Storing the Paper and Ribbon 2 8 Loading the Paper 2 9 Loading the Ribbon 2 16 Starting the Software Operator Control Panel 2 21 Making a Status Print 2 22 3 Maintaining the Printer Performing Routine Maintenance 3 1 Cleaning the Exterior 3 1 Cleaning the Thermal Print Head and the Peel Roller 3 2 Cleaning...

Page 4: ...on 5 14 Appendix A Safety and Regulatory Information Important Safety Information A 1 Safety Labels A 2 Acoustic Level A 4 Disposal A 4 EU Reach A 5 EU Simplified Declaration of Conformance A 5 Appendix B Regulatory Compliance United States A 1 Canada A 1 Korea A 1 China A 2 China RoHS A 2 Brazil A 3 ...

Page 5: ...OWS 8 or WINDOWS 10 Operating System Minimum 1 0 GHz CELERON Microprocessor Minimum memory requirement is determined by your operating system Minimum 2 GB of available hard disk space USB High Speed 2 0 compliant host device Printer Specifications 6900 Dimensions Width 29 cm 11 42 in Depth with exit tray 54 61 cm 21 5 in Depth without exit tray 37 5 cm 14 76 in Height 34 5 cm 13 58 in 6900 Weight ...

Page 6: ... cm 8 9 x 12 7 cm with border 6 x 6 in 5 x 5 in 15 24 x 15 24 cm 12 7 x 12 7 cm with border 6 x 8 in 5 x 7 in 15 2 x 20 32 cm 12 7 x 17 8 cm with border Print sizes 5R borderless 3 5 x 5 in 8 9 x 12 7 cm 5 x 5 in 12 7 x 12 7 cm 5 x 7 in 12 7 x 17 8 cm 5 x 10 in 12 7 x 25 4 cm 5 x 15 in 12 7 x 38 1 cm 5 x 20 in 12 7 x 50 8 cm Print sizes 5R bordered 5 x 5 in 4 x 4 in 12 7 x 12 7 cm 10 2 x 10 2 cm w...

Page 7: ...a small amount of additional paper to allow for the extra feed when loading the paper Paper and ribbon rolls contain material to make the stated print quantity Actual number of prints will vary depending on mix of 6 x 8 in and 4 x 6 in prints produced KODAK Photo Print Kit 6900 6800 6R Specifications Storage specifications 40 85 F 5 30 C 60 relative humidity or lower Capacity 750 4 x 6 in 10 x 15 ...

Page 8: ...n the printer see page 3 2 CAUTION Alcohol is a flammable liquid It can cause eye irritation and dry skin Wash your hands with soap and water following any maintenance procedures where you use alcohol pads KODAK Photo Print Kit 6900 6800 5R Specifications Storage specifications 40 85 F 5 30 C 60 relative humidity or lower Capacity 750 3 5 x 5 in 8 9 x 12 7 cm prints paper and ribbon or 375 5 x 7 i...

Page 9: ...tructions included with the box Getting Help Help with your printer is available from the following sources Chapter 5 Troubleshooting in this user s guide Service and Support Online User Guide For the latest user guides 1 Go to www kodakalaris com go printerupdates 2 Select Standalone Printers the KODAK 6900 Photo Printer or KODAK MOMENTS 6950 Photo Printer from the drop down menu the document tha...

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Page 11: ...October 2020 2 1 2 Setting Up the Printer Identifying Printer Parts 6900 Printer 1 Door latch 2 Paper flange with gear light green 3 Paper flange without gear black 4 Exit tray 5 Trim Tray 1 4 5 3 2 ...

Page 12: ...2 2 October 2020 Setting Up the Printer Identifying Printer Parts 6950 Printer 1 Door latch 2 Paper flange with gear dark green 3 Paper flange without gear dark gray 4 Trim tray 5 Diverter 2 3 4 5 1 ...

Page 13: ...o prevent tipping make sure that you install the rear bracket on the printer If you are installing the printer in a KODAK MOMENTS Cabinet follow the instructions packed with the cabinet CAUTION The 6950 Printer weight 18 7 kg 41 22 lbs Use caution when moving the printer CAUTION TIPPING RISK To prevent the 6950 Printer from tipping make sure the front bracket does not overhang the edge of the tabl...

Page 14: ...2 4 October 2020 Setting Up the Printer 2 Install Rear bracket 1 screw 1 washer and screw Rear bracket ...

Page 15: ...e top of the trim tray inward If you have the 6950 Printer make sure that the diverter goes inside of the front compartment of the trim tray Push in the bottom of the trim tray Note If the trim tray is not inserted properly a paper jam can occur A190_0004AA A200_0032HA 6900 Printer 6950 Printer Trim Tray Trim Tray Diverter ...

Page 16: ...etting Up the Printer Removing the Trim Tray 1 Lift up on the bottom of the trim tray 2 Pull the trim tray out from the front of the printer Installing the Exit Tray on the 6900 Printer 1 Install the exit tray Exit Tray ...

Page 17: ...f position CAUTION The power outlet must be grounded An ungrounded outlet can cause fire electric shock or harmful interference to nearby electrical devices 2 Connect the power cord to the power connector on the back of the printer and to a grounded power outlet 3 Connect the USB cable not included to the USB connector on the back of the printer and to the USB connector on the computer A190_0006GA...

Page 18: ...f position Handling and Storing the Paper and Ribbon For the best quality prints carefully handle and store the paper and ribbon To avoid fingerprints handle the ribbon by the spool ends and the paper by the edges Do not touch the ribbon material or the glossy sides of the paper Store the paper and ribbons away from direct sunlight at a temperature of 30 C 86 F or lower and a relative humidity of ...

Page 19: ...the Paper Make sure that you have the appropriate media kit available see Printer Supplies on page 1 3 1 Make sure that the power switch is in the On position 2 Remove the exit tray if installed 3 Remove and empty the trim tray A190_0042AA Exit Tray ...

Page 20: ...2 10 October 2020 Setting Up the Printer 4 Pull the latch on the front door 5 Carefully lower the door until it is fully open Door ...

Page 21: ...ove the used ribbon Note Images remain on the ribbon after printing If you need to maintain confidentiality dispose of the used ribbon appropriately 7 Remove the used paper roll 8 Remove the flanges from the used paper roll Save the flanges Flange ...

Page 22: ... paper roll b Insert green paper flange into the end of the paper roll c Insert the black paper flange on the paper roll Note If you do not attach the flanges properly the paper roll will not fit into the printer 6950 Flanges 6900 Flanges Flange Color Green and Dark Gray Green and Black Number of lugs 1 lug on green flange 2 lugs on green flange Code on the label of the flange 2XXXXXB Seventh digi...

Page 23: ...ch the colored flanges with the slots of the same color on the printer then carefully lower the paper roll into the slots 12 Remove the tape from the paper roll Note Verify that the paper unrolls from the top of the roll A200 0009HA A200_0010HA Tape ...

Page 24: ...n the metal roller and black roller at Paper 1 Important Make sure that the paper is straight If paper is not aligned properly rotate the paper roll back and insert the paper again 14 Feed the paper through the slot at Paper 2 until the light in the printer turns blue Note If the blue light turns off remove the paper and reinsert it into the slot at Paper 2 Paper 1 A200_0012H Remove Paper OK Paper...

Page 25: ... paper If the light blinks red there is an error with media loading Six blank sheets of paper are advanced This portion of the roll may have fingerprints from handling This does not decrease the print capacity of the roll 17 Insert the trim tray See Installing the Trim Tray on page 2 5 Note If the trim tray is not inserted properly a paper jam can occur 18 Wait for the blank sheets to exit the pri...

Page 26: ...Make sure that you have the appropriate media kit available see Printer Supplies on page 1 3 1 Make sure that the power switch is in the On position 2 Remove the exit tray if installed 3 Remove and empty the trim tray 4 Pull the latch on the front door Exit Tray ...

Page 27: ...door until it is fully open 6 Remove the used ribbon Note Images remain on the ribbon after printing If you need to maintain confidentiality dispose of the used ribbon appropriately 7 Remove the plastic wrapper from the new ribbon Do not remove the paper band Door ...

Page 28: ...ide of the supply spool into the spool holder on the lower right b Insert left side of the supply spool into the spool holder on the lower left c Adjust the supply spool until the spool locks into place 9 Remove the paper band from the ribbon A200_0013HA B A A200_0014HA Paper Band ...

Page 29: ...er on the right 11 Insert the left side of the take up spool into the spool holder on the left 12 Adjust the take up spool until the spool locks into place 13 Remove any slack in the ribbon by turning the supply spool Important Slack in the ribbon can cause a paper jam A200_0015HA Take up Spool A200_0016HA ...

Page 30: ...nks green If red light turns on there is an error with media loading The green light stops blinking and the printer is ready to print 15 Insert the trim try Note If the trim tray is not inserted properly a paper jam can occur 16 Wait for the blank sheets to exit the printer 17 Install the exit tray if present Door 6X ...

Page 31: ...ing the SOCP will close and the printer may reboot If there are jobs in the print queue printing will resume after the reboot 1 Connect the printer to a PC with a USB cable 2 From the PC double click SOCPstartup exe 3 Wait for Ready 6x8 or Ready 5x7 to appear in the software operator control panel Note If you have two printers connected to your computer two separate software operator control panel...

Page 32: ...connect the printer to a PC with a USB cable 2 From the PC double click SOCPstartup exe 3 Wait for Ready to appear in the software operator control panel 4 From the software operator control panel click MENU until STATUS PRINT appears 5 Click ENTER A status print is printed For more information on using the software operator control panel in Setup mode see Printer Settings on page 4 3 ...

Page 33: ...ins 10 individually packaged alcohol pads CAUTION Alcohol is a flammable liquid It can cause eye irritation and dry skin Wash your hands with soap and water following any maintenance procedures where you use alcohol pads For additional information see the Material Safety Data Sheet MSDS Cleaning the Exterior 1 Move the power switch to the Off position 2 Remove the exit tray if installed trim tray ...

Page 34: ...3 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 4 Pull the latch on the front door CAUTION The thermal print head becomes extremely hot during normal operation Wait approximately five minutes after you open the front of the printer before cleaning it Fingerprints can damage the thermal head Never touch it with your bare hands or fingers 5 Carefully lower the door until it i...

Page 35: ...ead Apply firm even pressure Make three passes along the thermal print head Use a clean part of the pad for each pass 8 Use a new alcohol pad to wipe the peel roller Rotate the roller to clean the entire roller surface 9 Allow the alcohol to dry completely about five minutes before you resume printing 10 Move the power switch to the On position A190 0046HA CAUTION HOT Thermal Print Head Peel Rolle...

Page 36: ... and 2 16 12 Close the front of the printer 13 Install the exit tray if present See page 2 6 Cleaning the Platen and Pinch Rollers 1 Move the power switch to the Off position 2 Remove the exit tray if installed 3 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 Door ...

Page 37: ...becomes extremely hot during normal operation Wait approximately five minutes after you open the front of the printer before cleaning it Fingerprints can damage the thermal head Never touch it with your bare hands or fingers 5 Carefully lower the door until it is fully open 6 Remove the ribbon and paper Door ...

Page 38: ...low the alcohol to dry completely about five minutes before you resume printing 10 Remove a new alcohol pad from its packaging Wipe the metal pinch roller with the pad 11 Rotate the roller to clean the entire surface 12 Allow the alcohol to dry completely about five minutes before you resume printing 13 Move the power switch to the On position A190_0036GA Platen Roller A190 0037GA Pinch Roller ...

Page 39: ...Close the front of the printer 16 Install the exit tray if present See page 2 6 Cleaning the Cleaning Roller 1 Move the power switch to the Off position 2 Remove the exit tray if installed 3 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 4 Pull the latch on the front door Door ...

Page 40: ...head Never touch it with your bare hands or fingers 5 Carefully lower the door until it is fully open 6 Remove the ribbon and paper 7 Remove a new alcohol pad from its packaging Wipe the rubber section of the cleaning roller with the pad 8 Rotate the roller to clean the entire surface 9 Allow the alcohol to dry completely about five minutes before you resume printing 10 Move the power switch to th...

Page 41: ...Maintaining the Printer October 2020 3 9 11 Install the paper and ribbon See pages 2 9 and 2 16 12 Close the front of the printer 13 Install the exit tray if present See page 2 6 Door ...

Page 42: ......

Page 43: ... food oil and grease Store prints in a cool dry environment free of chemical contamination Store prints at temperatures below 25 C 72 F for extended periods Store prints at a relative humidity between 30 50 Avoid exposure to high intensity light sources particularly fluorescent light and sunlight which are rich in ultraviolet radiation Avoid exposure to vinyl items those made of polyvinyl chloride...

Page 44: ...receiving data N A The printer is ready The paper is empty or not loaded Yellow The ribbon is empty or not loaded Purple The wrong ribbon is loaded X X Yellow The printer could not wind the ribbon X Red There is a paper jam N A The front door is open Concurrently N A The front door is not closed properly Alternately Blue Paper is installed Concurrently N A There is a problem with the controller bo...

Page 45: ...ever menu you are in 6 Click FEED to advance the paper and cut a 4 2 x 6 in sheet 7 If the printer is in a Ready state and you click BACK the paper rewinds into the printer Printer settings are displayed here 2 3 1 4 Printer Serial Number 5 6 Display Level 1 Display Level 2 Description Ready 6x8 Ready 5x7 The printer is on and ready to make prints 6x8 or 5x7 represents the size of ribbon that is l...

Page 46: ...y reboot If there are jobs in the print queue printing will resume after the reboot STATUS PRINT Prints a sheet with the printer serial number counts errors and firmware information Clear Slitter This feature turns on the slitter drive mechanism for a few seconds Use this if there is a jam in the slitter Combo Wait Set Wait Combo The amount of time the Printer waits for the next print Display Leve...

Page 47: ...ts have vertical streaks Thermal print head is dirty If directed by Service and Support clean the Thermal Print Head See page 3 2 Prints have streaks made up of small dots Platen roller is dirty Clean the platen roller see page 3 4 Paper is skewed Paper is not loaded correctly or it is loose on the roll Debris in the paper path Pinch roller is dirty 1 Make sure that the paper is loaded correctly a...

Page 48: ... Problem Description or Cause Possible Solution Message Description or Cause Possible Solution Cover Open The front door is open Close the front cover Close Cover Incorrect Rib The wrong type of ribbon is loaded Check for 6FR2 and 5FR2 on the ribbon supply spool If necessary replace the ribbon with the correct type see page 2 16 No Paper The paper is empty or is not loaded correctly The paper and ...

Page 49: ...the clear slitter function on the SOCP PaperOverInsert The paper was installed too far forward Remove the paper and insert it into the slot at Paper 2 RibbonErrRewind The printer was unable to wind the ribbon The ribbon tore A paper jam occurred which prevented the ribbon from winding Make sure the ribbon is installed correctly see page 2 16 Repair and reload the ribbon see page 5 11 Clear the pap...

Page 50: ...paper jam occurs in the slitter or Paper Jam 70 79 appears on the software operator control panel see Clearing a Slitter Jam from the 6950 Printer on page 5 8 1 Move the power switch to the Off position 2 Remove the exit tray if installed 3 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 4 Clear any debris from the exit Exit Tray ...

Page 51: ...ll the latch on the front door 6 Carefully lower the door until it is fully open 7 Remove the used ribbon Note Images remain on the ribbon after printing If you need to maintain confidentiality dispose of the used ribbon appropriately Door ...

Page 52: ...h hands to manually rewind the paper onto the roll CAUTION Be careful not to damage or mark any rollers 9 Cut off damaged or printed areas of the paper 10 Look inside the printer and carefully remove any pieces of paper 11 Move the power switch to the On position 12 Install the paper and ribbon See pages 2 9 and 2 16 ...

Page 53: ...Troubleshooting October 2020 5 7 13 Close the front of the printer 14 Install the trim tray See page 2 5 15 Install the exit tray if present See page 2 6 Door ...

Page 54: ... occurs in the slitter or Paper Jam 70 79 appears on the software operator control panel follow this procedure 1 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 2 Move the power switch to the Off position 3 Clear any debris from the exit 4 Pull the latch on the front door ...

Page 55: ...ber 2020 5 9 5 Carefully lower the door until it is fully open 6 Remove the used ribbon Note Images remain on the ribbon after printing If you need to maintain confidentiality dispose of the used ribbon appropriately Door ...

Page 56: ...llers 8 Cut off damaged or printed areas of the paper 9 Look inside the printer and carefully remove any pieces of paper 10 Close the front of the printer 11 Move the power switch to the On position 12 Open the Software Operator Control Panel SOCP 13 Click MENU until Clear Slitter appears 14 Click ENTER 15 Click ENTER to confirm Clear Slitter 16 Close the SOCP once Complete appears 17 Open the fro...

Page 57: ... front of the printer 20 Install the trim tray See page 2 5 21 Install the exit tray if present See page 2 6 Repairing a Damaged Ribbon 1 Move the power switch to the Off position 2 Remove the exit tray if installed 3 Remove and empty the trim tray See Removing the Trim Tray on page 2 6 Door Exit Tray ...

Page 58: ...5 12 October 2020 Troubleshooting 4 Pull the latch on the front door 5 Carefully lower the door until it is fully open Door ...

Page 59: ...any damaged areas of the ribbon 8 Overlap the ends of the ribbon 9 Place tape at the center and at each end of the ribbon IMPORTANT Slack in the ribbon can cause a paper jam 10 Wind the repaired end of the ribbon onto the take up spool Make sure that you remove any slack in the ribbon 11 Move the power switch to the On position 12 Install the ribbon See Loading the Ribbon on page 2 16 Ribbon Tape ...

Page 60: ...ter stops with the thermal print head is positioned against the platen roller The platen roller could become damaged if the thermal print head is left in this position If a power outage occurs 1 Remove the exit tray if installed 2 Were you printing when the power outage occurred Door Yes No a Power cycle the printer b Follow the procedure for Clearing a Paper Jam on page 5 4 c Send the print job a...

Page 61: ... printer Do not operate the printer with a damaged power cord Always unplug the power cord from the printer before cleaning or when the printer is not in use If the printer has been dropped or damaged make sure a qualified service person examines the printer before you use it Do not block the filter openings on the printer cabinet Do not expose the printer to moisture or water Do not allow any for...

Page 62: ... 2 October 2020 Safety and Regulatory Information Safety Labels Please observe the important safety warnings that are posted on the printer CAUTION HOT SURFACE To prevent burns use caution in these areas ...

Page 63: ... or objects There are sharp cutter blades inside the printer There are moving parts inside and outside the printer CAUTION TIPPING RISK To prevent the 6950 Printer from tipping make sure the front bracket does not overhang the edge of the table Papercutter can cut fingers Do not put fingers into the gap ...

Page 64: ...l or recycling information please contact your local authorities or in the USA visit www kodakalaris com go recycle The product packaging is recyclable In the European Union this symbol indicates that when the last user wishes to discard this product it must be sent to appropriate facilities for recovery and recycling Contact your local Kodak Alaris representative or refer to www kodakalaris com g...

Page 65: ...ith Directive 2014 53 EU Directive 2014 30 EU and 2014 35 EU to the degree to which they apply The full text of the EU declaration of conformity is available at the internet address http www kodakalaris com go EHS This is a Class A product In a residential environment this product may cause radio interference in which case the user may be required to take adequate measures a frequency band s in wh...

Page 66: ......

Page 67: ...ch case the user will be required to correct the interference at his or her own expense Canada This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device may accept any interference including interference that may cause undesired operation of the device Ce dispositif est con...

Page 68: ...tal Protection Use Period EPUP In China this number indicates the time period in years within which any hazardous substances present in the product are not expected to be released such that there is risk to human health property or the environment This value is assigned based on normal use of the product as described in the operating instructions Table of hazardous substance s name and concentrati...

Page 69: ...Regulatory Compliance October 2020 B 3 Brazil Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados ...

Page 70: ......

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Page 72: ... 2020 Kodak Alaris Inc Kodak Alaris Inc 336 Initiative Dr Rochester NY 14624 The Kodak trademark and Kodak trade dress are used under license from Eastman Kodak Company P N 4J9780_US ...

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