17
EN
TROUBLESHOOTING
If the device does not work properly,
check whether you are able to rectify the
problem yourself. If the problem cannot
be solved with the steps below, contact
the customer service department.
Do not attempt to repair an elec-
trical device yourself!
The device does not work.
The mains plug is not inserted in the
plug socket correctly.
►
Correct the fit of the mains plug.
The plug socket is defective.
►
Try another plug socket.
There is no mains voltage.
►
Check the fuse of the mains connec-
tion.
No cooking time has been set.
►
Use the timer control dial (
7
) to set a
cooking time. The device only starts
the heating process once a time has
been set.
The drawer (
5
) is not fi tted correctly in
the main unit (
1
).
►
The drawer must be fully inserted in
the main unit so that the device can
start the heating process.
The overheating protection has been
triggered.
►
Pull the mains plug out of the plug
socket and allow the device to cool
down completely. Then try again.
The fuse in the fuse box is triggered.
Too many devices connected to the
same circuit.
►
Reduce the number of devices in the
circuit.
The food has not been cooked
evenly.
Different items of food with different
cooking times have been prepared at the
same time.
►
Place food with a longer cooking
time in the device first, then add
ingredients with a shorter cooking
time later.
Items of food which require different
cooking temperatures have been prepa-
red at the same time.
►
Prepare items of food with different
cooking temperatures one after the
other.
The set cooking time was too short or
the temperature too low.
►
Increase the cooking time or tempe-
rature.
The drawer (
5
) is too full.
►
Reduce the amount of food. Fill the
drawer no more than 2/3 full with
food.
The items of food are piled on top of
one another.
►
Spread the food and mix it around
from time to time.
Chips made from fresh potatoes are
not crispy.
The potatoes contain too much water.
►
Cut the potatoes into narrower pie-
ces. Dab the potato pieces dry with
some kitchen towel and then trickle a
little cooking oil over them.
During use, an unpleasant smell is
detected. /Smoke emerges from the
device.
The device is dirty.
►
Follow the instructions in the
“Cleaning and Storage” chapter.
The device is being used for the fi rst time.
