King Controls King Dome 9760 Series Troubleshooting Manual Download Page 8

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SATELLITE LIBRARY

DISH 61

Dish Network at 61

EXPVU 91

Bell ExpressVu at 91

DISH 129

Dish Network at 129

DISH 148

Dish Network at 148

EXPVU 82

Bell ExpressVu at 82

DISH 110/119

Dish Network at 110 and 119

DISH 1000

Dish Network HDTV at 110, 119, and 129

DISH 1000a

Dish Network HDTV at 61, 110, and 119

DTV 101

DIRECTV at 101

Sat 110

Dish Network at 110

Sat 119

Dish Network at 119

DTV 101/ 110 hd

DIRECTV HDTV at 101 and 110

DTV 101/ 119

DIRECTV HDTV at 101 and 119

SET SATELLITE SERVICE

Note: Not all satellite options may be available with all units.

The King Controls HDTV Converter Box (#9747 or #9747-AM) is required to receive
HD programming from the DIRECTV satellite at 110° West.

Summary of Contents for King Dome 9760 Series

Page 1: ...outh Bloomington MN 55438 2453 Phone 800 982 9920 Fax 952 922 8424 www kingcontrols com 1305 TK REV J 9760 9762 SERIES TROUBLESHOOTING GUIDE Troubleshooting Guide 9760 Series 9762 Series Satellite Solutions for Mobile Markets ...

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Page 3: ...IC PAGES 46 53 10 WARRANTY CONSIDERATION FORM 56 DIRECTV is a registered trademark of DIRECTV Inc Dish NetworkTM is an official trademark of Echostar Communications Corporation Bell ExpressVu is an official trademark of Bell Canada DVB is a trademark of the DVB Digital Video Broadcast Project 1991 1996 ELECTRICAL HAZARD WARNING The coaxial cable that connects the dome unit to the tuner carries a 2...

Page 4: ...inimum When calling our service department a King Dome technician will issue a Customer ID Number or Case Number and then clearly define the proper course of action to follow If any work is to be performed or parts replaced a Service Order Number will also be issued Additionally the King Dome technician will create a call log to aid in properly documenting the warranty claim IMPORTANT For warranty...

Page 5: ...t be sent to King Controls Defective Part Warranty Labor Claim will not be processed until part is returned Warranty Consideration Form Copy of Work Order Proof of Purchase KEY POINTS 1 For units in service longer than one year the customer is responsible for labor time 2 Installation parts coax power and data cables etc are not covered 3 Replacement parts including domes are sent directly from Ki...

Page 6: ...vary depending on the satellite and region you have chosen Note The Trac King must remain powered on to maintain a signal If you are going to be stationary and wish to continue watching TV DO NOT TURN THE SYSTEM OFF Instead press START STOP to put the unit into Idle Hold BASIC OPERATION SECTION 3 OPERATION Page 4 ...

Page 7: ...rent region reduces satellite acquisition time SET REGION REGION OPTIONS 1 NORTH WEST 2 NORTH CENTRAL 3 NORTH EAST 4 CENTRAL WEST 5 MIDDLE CENTRAL 6 CENTRAL EAST 7 SOUTH WEST 8 SOUTH CENTRAL 9 SOUTH EAST ALL REGIONS 0 RECALIBRATE ...

Page 8: ...t 110 119 and 129 DISH 1000a Dish Network HDTV at 61 110 and 119 DTV 101 DIRECTV at 101 Sat 110 Dish Network at 110 Sat 119 Dish Network at 119 DTV 101 110 hd DIRECTV HDTV at 101 and 110 DTV 101 119 DIRECTV HDTV at 101 and 119 SET SATELLITE SERVICE Note Not all satellite options may be available with all units The King Controls HDTV Converter Box 9747 or 9747 AM is required to receive HD programmi...

Page 9: ...reak or splice this line Do not insert or connect any devices such as splitters or any other device for any reason This line is not compatible with any other equipment Damage will occur to any device other than the dome unit if connected to the antenna port on the tuner SECTION 4 WIRING SCHEMATICS IMPORTANT The De stacker is not installed with the single LNB unit SINGLE LNB UNIT 9760 Series ...

Page 10: ...Page 8 DUAL LNB UNIT Single Rotary Joint 9762 Series IMPORTANT The De stacker must be installed even if only one TV and receiver are used Note 12 LP models 2 port de stacker 15 models 4 port de stacker ...

Page 11: ...Page 9 DUAL LNB UNIT Dual Rotary Joint 9762 Series ...

Page 12: ...nstalled The two options for automatic satellite switching are as follows Automatic Switching from any receiver To automatically switch satellites from any receiver location when the installation includes 2 or more satellite receivers the 1810 multi switch must be installed in line see pages 19 and 21 This allows any of the receivers to provide the switching command to the antenna when a channel f...

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Page 14: ...ds using a Dish Network model 311 receiver for automatic satellite switching Note The SW21 switch is a receiver software configuration that is loaded into the receiver after running a check switch test with the dish locked on and configured for Dish 500 switching mode This is a one time procedure and will not need to be repeated after successful installation unless the check switch test is run aga...

Page 15: ...he automatic satellite switching feature change channels by selecting your program from the channel guide rather than channel surfing Screen graphics may vary Page 13 Note on Error Messages It is common to receive a temporary error message displayed on the TV when the antenna is switching between satellites or the signal has been blocked If an error message appears for an extended period selecting...

Page 16: ...and you cannot receive the 129 satellite you can still use the DISH 1000 feature by selecting DISH 1000a from the satellite menu This runs the checkswitch with the 61 110 and 119 satellites The 61 satellite mirrors the HD programming from the 129 satellite King Controls recommends using a Dish Network model VIP211 HDTV receiver for automatic satellite switching Note The SW64 switch is a receiver s...

Page 17: ...press MENU 6 1 1 6 Highlight Check Switch and press Select 7 Make sure Superdish and Alternate boxes are NOT checked 8 Highlight Test and press Select The unit will perform a check switch test and the dish will periodically move back and forth This process will take several minutes 9 When test is complete SW64 appears as the installed device and there must be no X s in the indicated columns Screen...

Page 18: ...llite location Some high definition programming is currently transmitted from the 101 110 and 119 Ku band satellites The King Controls 9747 HDTV converter allows the Trac King satellite antenna to receive DIRECTV s specially formatted programming available from the 110 satellite Channels broadcast from the DIRECTV 101 and 119 satellites can be viewed without this accessory Note These antennas are ...

Page 19: ...is installed for connecting 2 HD receivers or 3 receivers any receiver can control the antenna switching if the last channel selected on all other receivers was on an odd transponder on the 101 satellite such as channel 202 At the time of publication channel 202 is broadcast on an odd transponder on satellite 101 This is subject to change If in doubt whether channel 202 is still on an odd transpon...

Page 20: ...utput Rotary Joint Dual LNB with de stacker 1 HD Receiver and 1 standard receiver Note DIRECTV units only Dish Network units do not use the HDTV Converter Note 12 LP models 2 port de stacker 15 models 4 port de stacker ...

Page 21: ...ith de stacker 2 HD Receivers or multiple receivers Note DIRECTV units only Dish Network units do not use the HDTV Converter To automatically switch between satellites using any receiver tune all other receivers to channel 202 on the 101 satellite ...

Page 22: ...Page 20 Dual Output Rotary Joint Dual LNB 1 HD Receiver and 1 standard receiver Note DIRECTV units only Dish Network units do not use the HDTV Converter ...

Page 23: ...l LNB 2 HD receivers or multiple receivers Note DIRECTV units only Dish Network units do not use the HDTV Converter To automatically switch between satellites using any receiver tune all other receivers to channel 202 on the 101 satellite ...

Page 24: ... Page 22 IMPORTANT Before performing any warranty work you must call King Controls for a Service Order Number Controller displays Load Error Disconnect power supply for 15 seconds then reconnect Inspect rotary joint cable then reseat inside dome unit SECTION 7 TROUBLESHOOTING Controller does not power up Check tuner is connected to power supply controller is connected to tuner power supply is plug...

Page 25: ...ersists perform OPTION 21 RE INITIALIZE and 0 RECALIBRATE See Section 7 Troubleshooting Reseat ribbon cables inside dome unit Check for line of sight obstruction Check for low signal strength Current location might be out of service area Select alternate trio of satellites and try again Atmospheric moisture Wait for weather to improve Disconnect DIRECTV HDTV Converter Controller displays AZ FAULT ...

Page 26: ...ION Unit never locks on or locks on and drifts off of satellite Atmospheric moisture Unit will lock on as weather improves Check for obstruction in sky in direction of satellite Select another satellite and verify unit locks on Verify coax cables are properly terminated with SNAP N SEAL connectors only see Section 8 Reference Perform OPTION 21 RE INITIALIZE and 0 RECALIBRATE see Section 7 Troubles...

Page 27: ... Supply Cord New 9747 HDTV Converter Kit for DIRECTV HDTV at 110 W 9747 AM HDTV Converter Kit After Market for DIRECTV HDTV at 110 W 100292 35 RG6 2 2 GHZ Coaxial Cable 35 ft 100292 7 RG6 2 2 GHZ Coaxial Cable 7 ft 1830 Dome Magic Spray Can 1830 SP Dome Magic Single Use Packet 100062 3 Gel Filled Boot 10204 Snap N Seal Coax Crimper 10211 Snap N Seal Coax End 10201 Coax Stripper 6405 1 Dome Screw f...

Page 28: ...OPTION 21 RE INITIALIZE AND 0 RECALIBRATE IMPORTANT You must call King Controls before performing this procedure Page 26 ...

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Page 30: ...Page 28 TEMPERATURE CALIBRATION IMPORTANT You must call King Controls before performing this procedure ...

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Page 32: ...Page 30 WIRING DIAGRAM FOR FLOWCHART Single Rotary Joint ...

Page 33: ...HART Single Rotary Joint IMPORTANT Before performing any warranty work you must call King Controls for a Service Order Number Note Non warrantable issues are indicated by but not limited to grey boxes in flowcharts ...

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Page 36: ...Page 34 WIRING DIAGRAM FOR FLOWCHART Dual Rotary Joint ...

Page 37: ...CHART Dual Rotary Joint IMPORTANT Before performing any warranty work you must call King Controls for a Service Order Number Note Non warrantable issues are indicated by but not limited to grey boxes in flowcharts ...

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Page 42: ... only have one shipping bolt 2 Insert shipping bolt s thru washer s and base and FINGER TIGHTEN into rotating bracket 3 Lower dish arm Gently push on dish and arm simultaneously Lower until arm is just about to touch mechanical stop 4 Insert tie strap thru plastic spacer and base loop around dish arm for 15 models or through P clamp for 12 LP models and back through base 5 Terminate tie strap DO N...

Page 43: ...Return Shipping Diagram IMPORTANT DO NOT OVER TIGHTEN SHIPPING BOLTS FINGER TIGHTEN ONLY Note Some units may have only one shipping bolt Page 41 ...

Page 44: ...Trac King models feature a two part foot This enables the dome unit to be easily removed from the roof of the vehicle without compromising the roof seal IMPORTANT Be sure to disconnect all cables from the back of dome unit before removing from roof ...

Page 45: ...H THE COMPONENTS DO NOT CUT COAX If coaxial cable other than that supplied with the Trac King is used the following guide lines must be followed 1 Ends must be terminated with SNAP N SEAL connectors DO NOT USE TWIST ON OR HEX CRIMPED CONNECTORS 2 Cable must be RG6 and rated at 2 2 GHz or higher COAXIAL CABLE REQUIREMENTS ...

Page 46: ...Page 44 ELEVATION Angle in degrees measured from the ground plane AZIMUTH Angle in degrees measured clockwise from Magnetic North 0 DEFINITION OF AZIMUTH AND ELEVATION ...

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Page 48: ...Page 46 SECTION 9 DIAGNOSTIC PAGES TRAC KING CONTROLLER NAVIGATION ...

Page 49: ...Page 47 USER MAIN MENU Serial Number and Software Revision Information ...

Page 50: ...Page 48 DIAGNOSTICS MAIN MENU ...

Page 51: ...Page 49 DIAGNOSTICS A AXIS ANGLES ...

Page 52: ...DIAGNOSTICS B BIAS FOR GYROS Page 50 ...

Page 53: ...Page 51 DIAGNOSTICS C TUNER DATA ...

Page 54: ...Page 52 DIAGNOSTICS D WIDE SCAN HITS ...

Page 55: ...Page 53 DIAGNOSTICS H MAGNETIC SENSOR ...

Page 56: ...Page 54 NOTES ...

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Page 60: ...11200 Hampshire Avenue South Bloomington MN 55438 2453 Phone 800 982 9920 Fax 952 922 8424 www kingcontrols com ...

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